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Inbenta Knowledge Management Review

Inbenta Knowledge Management
Our score: 9.2 User satisfaction: N/A

What is Inbenta Knowledge Management?

Inbenta Knowledge Management is an AI-powered knowledge management application that enables self-service. It can aid your service representatives in increasing customer happiness brought about by timely responses due to the solution’s capability to provide search results by processing natural language queries.

Inbenta Knowledge Management can assist your organization in being agile when it comes to decision-making. Because everyone has access to structured information, employees and key individuals can make choices in driving the company’s growth based on accurate data.

Additionally, Inbenta Knowledge Management makes your help center agents more efficient. As they can swiftly find the resolutions to customers’ issues, they can rapidly reduce the number of tickets they need to close.

Overview of Inbenta Knowledge Management Benefits

NLP Technology

Inbenta Knowledge Management is backed by natural language processing technology for information to be correctly tagged, classified, and group. This minimizes the effort you need to put on organizing data so you can focus on critical projects. More than that, this technology automates the retrieval of answers to accelerate the response time of service representatives to customers and end-users.

Intuitive Tools

Inbenta Knowledge Management has intuitive content creation tools that allow your knowledge management team to write articles as soon as the solution has been set up. They can quickly populate the help center as they can import content in HTML or text formats and organize information using the system’s configurable category trees.

Access Limitations

To ensure that only those with proper authorizations can access sensitive data in the knowledge base, you can create different user roles or profiles with Inbenta Knowledge Management. This lets you reinforce access levels to protect confidential information.

Performance Measurement

With Inbenta Knowledge Management, you can measure the performance of your help articles and FAQ pages. When you use the solution’s analytical tools, you can know how you can refine the contents of your knowledge base for it to become more robust in helping end-users.

Reduced Calls & Tickets

When customers and end-users alike are empowered to find the solutions they need by themselves, your call center and ticket agents can resolve more pressing problems. Inbenta Knowledge Management lets you do this as you can consolidate knowledge in the platform, organize it, and make pertinent information accessible to those who need them.

Overview of Inbenta Knowledge Management Features

  • Automatic Classification
  • Semantic Clustering
  • Discovery Tools
  • Knowledge Center Search
  • Data Versioning
  • Workflows & Structure Management
  • Reporting
  • Integration

Inbenta Knowledge Management Position In Our Categories

Keeping in mind companies have specific business-related wants, it is practical they steer clear of choosing a one-size-fits-all, “perfect” system. Nonetheless, it would be futile to pinpoint such an app even among branded software systems.
The sensible thing to do would be to set down the numerous essential aspects that demand investigation including important features, packages, skill capability of staff members, company size, etc. Next, you should double down on your research systematically. Have a look at some of these Inbenta Knowledge Management evaluations and explore the other applications in your list in detail. Such well-rounded research ascertain you keep away from ill-fitting software products and buy the one that offers all the benefits you require company requires.

Position of Inbenta Knowledge Management in our main categories:

TOP 10

Inbenta Knowledge Management is one of the top 10 Knowledge Management Software products

If you are considering Inbenta Knowledge Management it may also be sensible to investigate other subcategories of Knowledge Management Software collected in our database of B2B software reviews.

Since each organization has unique business requirements, it is advisable for them to abstain from seeking a one-size-fits-all faultless software system. Needless to say, it would be useless to try to find such a system even among market-leading software applications. The smart thing to do would be to catalog the various essential aspects that need consideration such as main features, finances, skill levels of workers, company size etc. Then, you should do your research thoroughly. Read some Inbenta Knowledge Management Knowledge Management Software reviews and check out each of the other apps in your shortlist in detail. Such in-depth homework can make certain you reject ill-fitting systems and choose the system that offers all the aspects you require for business success.

How Much Does Inbenta Knowledge Management Cost?

Inbenta Knowledge Management Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Inbenta Knowledge Management lets you consolidate all business information in a single platform where you can control it so you can swiftly answer your customers’ queries. If you are interested in the software, you can request enterprise pricing by phone, email, web form, or chat.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Knowledge Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Inbenta Knowledge Management reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Inbenta Knowledge Management. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English
  • German
  • Spanish
  • French
  • Dutch
  • Portugese

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Inbenta Knowledge Management pricing details?

Inbenta Knowledge Management Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Inbenta Knowledge Management lets you consolidate all business information in a single platform where you can control it so you can swiftly answer your customers’ queries. If you are interested in the software, you can request enterprise pricing by phone, email, web form, or chat.

What integrations are available for Inbenta Knowledge Management?

Inbenta Knowledge Management enables you to connect the system with your help center application and other third-party solutions using JavaScript and API.

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Reviewed By Louie Andre
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