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Inbenta Knowledge Management REVIEW

Knowledge Management Software

No user reviews
USER SATISFACTION N/A
OUR SCORE 9.2

What is Inbenta Knowledge Management?

Inbenta Knowledge Management is an AI-powered knowledge management application that enables self-service. It can aid your service representatives in increasing customer happiness brought about by timely responses due to the solution’s capability to provide search results by processing natural language queries.

Inbenta Knowledge Management can assist your organization in being agile when it comes to decision-making. Because everyone has access to structured information, employees and key individuals can make choices in driving the company’s growth based on accurate data.

Additionally, Inbenta Knowledge Management makes your help center agents more efficient. As they can swiftly find the resolutions to customers’ issues, they can rapidly reduce the number of tickets they need to close.

Overview of Inbenta Knowledge Management Benefits

NLP Technology

Inbenta Knowledge Management is backed by natural language processing technology for information to be correctly tagged, classified, and group. This minimizes the effort you need to put on organizing data so you can focus on critical projects. More than that, this technology automates the retrieval of answers to accelerate the response time of service representatives to customers and end-users.

Intuitive Tools

Inbenta Knowledge Management has intuitive content creation tools that allow your knowledge management team to write articles as soon as the solution has been set up. They can quickly populate the help center as they can import content in HTML or text formats and organize information using the system’s configurable category trees.

Access Limitations

To ensure that only those with proper authorizations can access sensitive data in the knowledge base, you can create different user roles or profiles with Inbenta Knowledge Management. This lets you reinforce access levels to protect confidential information.

Performance Measurement

With Inbenta Knowledge Management, you can measure the performance of your help articles and FAQ pages. When you use the solution’s analytical tools, you can know how you can refine the contents of your knowledge base for it to become more robust in helping end-users.

Reduced Calls & Tickets

When customers and end-users alike are empowered to find the solutions they need by themselves, your call center and ticket agents can resolve more pressing problems. Inbenta Knowledge Management lets you do this as you can consolidate knowledge in the platform, organize it, and make pertinent information accessible to those who need them.

Overview of Inbenta Knowledge Management Features

  • Automatic Classification
  • Semantic Clustering
  • Discovery Tools
  • Knowledge Center Search
  • Data Versioning
  • Workflows & Structure Management
  • Reporting
  • Integration

Inbenta Knowledge Management Position In Our Categories

Position of Inbenta Knowledge Management in our main categories:

5

Inbenta Knowledge Management is one of the top 5 Knowledge Management Software products

5

Inbenta Knowledge Management is one of the 5
Knowledge Management Software products


If you are considering Inbenta Knowledge Management it may also be beneficial to examine other subcategories of Best Knowledge Management Software listed in our database of B2B software reviews.

Each company has different needs and needs a software that can be personalized for their size, kind of staff members and buyers, and the particular industry they are in. For these reasons, no system can proffer perfect tools off-the-shelf. When you search a software system, first be sure what you need it for. Read some Inbenta Knowledge Management reviews and ask yourself do you desire basic tools or do you require advanced tools? Are there any industry-specific tools that you are seeking? Find the answers to these queries to aid your search. There are multiple factors that you need to mull over and these include your finances, particular business requirements, your organization size, integration needs etc. Take your time, check out a few free trials, and finally select the system that provides all that you require to boost your organization competence and productivity.

How Much Does Inbenta Knowledge Management Cost?

Inbenta Knowledge Management Pricing Plans:

Inbenta Knowledge Management lets you consolidate all business information in a single platform where you can control it so you can swiftly answer your customers’ queries. If you are interested in the software, you can request enterprise pricing by phone, email, web form, or chat.

User Satisfaction

We realize that when you make a decision to buy Knowledge Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Inbenta Knowledge Management reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Inbenta Knowledge Management. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
  • German
  • Spanish
  • French
  • Dutch
  • Portugese
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING

What are Inbenta Knowledge Management pricing details?

Inbenta Knowledge Management Pricing Plans:

Inbenta Knowledge Management lets you consolidate all business information in a single platform where you can control it so you can swiftly answer your customers’ queries. If you are interested in the software, you can request enterprise pricing by phone, email, web form, or chat.

What integrations are available for Inbenta Knowledge Management?

Inbenta Knowledge Management enables you to connect the system with your help center application and other third-party solutions using JavaScript and API.

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