B2Field Review
What is B2Field?
B2Field is an FSM solution that provides the needed information and tools to field technicians, helping them boost their productivity and quality of service. It helps companies in retail, distribution, medicine, construction, repair services, and other industries that deal with works in the field. The platform helps automate repetitive administrative tasks, win more jobs, equip technicians with everything they need for high-quality service, and align teams with data in real-time.
B2Field provides companies with complete transparency in the field to help them achieve maximum efficiency for each job. The software is equipped with live maps with real-time GPS functionality which are both visible to supervisors when planning routes and to field technicians when executing their tasks. It also captures the data needed for calculating reimbursements for service technicians using their own vehicles, for planning the optimal routes to save fuel, for setting benchmarks for appointments, for making evidence-based business decisions, and others.
Show MoreOverview of B2Field Benefits
Dynamic Scheduling and Live Tracking
B2Field helps eliminate the issue of field techs not showing up or being late on appointments by providing tools to make it easier to pair them with the right jobs as well as to verify the pipeline of dispatched, completed, and scheduled jobs. The platform’s convenient live map view lets the supervisors see the real-time status and location of the service technicians. This helps identify and eliminate potential issues that might cause delays or no-shows.
Fully-Equipped Field Techs
The system helps inspire efficiency and continuity in every appointment by providing the techs with all the equipment and information they need to succeed at their assigned jobs. This is done via customizable checklists which ensure that technicians are well-prepped and well informed for their upcoming tasks. Customers can also be kindly asked to fill out the mobile form surveys to gain quality feedback for each appointment.
Multi-channel Team Communication
With B2Field, both the managers and the field techs won’t have to waste time sifting through emails or paper trails to find a specific job’s status. That’s because the system takes care in connecting the field with the office through shared contact lists; allowing for multi-channel team communication via voice messages, group channels, phone calls, file transfers, live chats, etc. Field techs are also alerted in real-time through SMS when there are changes in their schedules. Moreover, the system automatically sends messages to clients when a job is accepted, prompting them that help is coming.
Show MoreOverview of B2Field Features
- Live Maps
- Drill-down Field Data
- Customer Management Data
- Reporting and Analytics
- Forms & Checklists
- Team Communications
- Third-party Integration
- User Roles
Awards & Quality Certificates
B2Field Position In Our Categories
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Position of B2Field in our main categories:
Since each company has specific business requirements, it is advisable for them to refrain from seeking a one-size-fits-all faultless software system. Needless to say, it would be useless to try to find such an app even among popular software platforms. The smart thing to do would be to catalog the various important elements that need consideration such as required features, finances, skill levels of workers, company size etc. Then, you should do your groundwork thoroughly. Read some B2Field Field Service Management Software - FSM reviews and look into each of the other apps in your shortlist in detail. Such in-depth research can make certain you reject ill-fitting applications and choose the app that offers all the aspects you need for business success.
How Much Does B2Field Cost?
B2Field Pricing Plans:
Free Trial
Basic
$15/employee/month
Business
$25/employee/month
Professional
$40/employee/month
Corporate
Contact vendor
What are B2Field pricing details?
B2Field Pricing Plans:
Free Trial
Basic
$15/employee/month
Business
$25/employee/month
Professional
$40/employee/month
Corporate
Contact vendor
B2Field offers four scaling enterprise pricing plans that grow with the number of employees it can handle.
Basic – $15 per employee, per month
- 5-15 Employees
- Real-Time GPS Tracking
- Job Dispatching
- Photo Proof of Work
Business – $25 per employee, per monthly (yearly)
- All Basic Features +
- Detailed GPS Trips
- Mobile Forms
- Analytics
Professional – $40 per employee, per monthly (yearly)
- All Business Features +
- User Roles
- Integrations and API
- Logo
Corporate – By quote
- Use of third party maps and GIS services
- Individual reports and document forms
- Fleet solutions based on transports’ telematics
User Satisfaction
Positive Social Media Mentions
1
Negative Social Media Mentions
0
We realize that when you make a decision to purchase a Field Service Management Software - FSM it’s important not only to find out how professionals rank it in their reviews, but also to discover if the actual people and businesses that use it are indeed satisfied with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and B2Field reviews across a broad range of social media sites. The information is then displayed in an easy to digest form revealing how many users had positive and negative experience with B2Field. With that information at hand you will be ready to make an informed purchasing decision that you won’t regret.
Technical details
Devices Supported
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Russian
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for B2Field?
For more seamless operation, B2Field integrates with CRM, IT, payroll, HR, and other business tools such as:
- SAP
- Salesforce
- Zoho
- Zapier
- G-Suite
- Microsoft Dynamics 365 for Retail
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