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ServiceMax REVIEW

Field Service Management Software - FSM

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What is ServiceMax?

ServiceMax is a cloud-hosted field service scheduling solution that provides businesses of all sizes a complete suite of applications and tools. The system addresses the following core service functions: warranties and service contracts management, monitoring inventory and service parts, work order management, machine-to-machine communication, and self-service access portals for customers to offer a full customer relation management service.

ServiceMax is presented in a user-friendly format and comes with unconventional tools not offered by similar products. Through its user-friendly interface, management personnel can easily assign qualified individuals to address client needs, track their performance, etc. Employees can easily access customer information for better delivery of their services and the scheduling matrices can be easily handled by almost anyone.

Overview of ServiceMax Benefits

ServiceMax is an innovative field scheduling tool. Businesses that use ServiceMax’s “Connected Field Service” approach become more effective in dispatching qualified individuals to address customer issues long before they become huge problems. The ServiceMax software gives businesses full visibility of their clients’ equipment health, warranties, contracts and more. With the Internet of Things connectivity, ServiceMax users are able to receive data about a customer’s assets, say a fleet of trucks and the status of each truck’s engine, brake analysis, GPS connectivity and more.

With ServiceMax, users are able to access these data and dispatch qualified technicians and equip them with the right tools and materials so that they can fix the problem and prolong the service life of their client’s assets.

ServiceMax is an ideal field scheduling solution for small and medium-sized growing companies. The software allows businesses to focus on work order management, tracking entitlements and installed base, monitoring inventory and service parts, and social collaboration between customers and employers. ServiceMax presents users great flexibility and supports customization for each client, features that are not offered by similar products. Businesses that are using ServiceMax have described the vendor’s customer support as top notch and ready to provide users expert assistance and solutions. The system also has a mobile web app, allowing users to carry it around wherever they may go.

Overview of ServiceMax Features

  • Mobile Field Service Management
  • Schedule and Dispatch
  • Work Order Management
  • Installed Base
  • Warranty and Contract Management
  • Preventive Maintenance
  • Parts and Returns Management
  • Metrics, Reporting and Dashboards
  • IOT Connected Field Service Management
  • Complex Job Planning

ServiceMax Position In Our Categories

Position of ServiceMax in our main categories:


ServiceMax is one of the top 200 Project Management Softwareproducts


ServiceMax is one of the 200
Project Management Software products

ServiceMax is also listed in the following subcategories:

Field Service Management Software - FSM#20
Field Service Management Software - FSM#20

Each company is different, and might need a special Field Service Management Software - FSM solution that will be fit for their business size, type of customers and staff and even individual industry they support. It's not wise to count on finding a perfect services that will work for each business regardless of their history is. It may be a good idea to read a few ServiceMax reviews first and even then you should remember what the service is intended to do for your business and your staff. Do you need an easy and intuitive service with just elementary functions? Will you really use the complex tools needed by pros and big enterprises? Are there any particular tools that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a solid app that will match your budget.

How Much Does ServiceMax Cost?

ServiceMax Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

ServiceMax pricing is available on a by quote basis only. Contact ServiceMax directly for more detailed pricing information.

User Satisfaction

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ServiceMax reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ServiceMax. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Cloud Hosted

What Support Does This Vendor Offer?


What are ServiceMax pricing details?

ServiceMax Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

ServiceMax pricing is available on a by quote basis only. Contact ServiceMax directly for more detailed pricing information.

What integrations are available for ServiceMax?

ServiceMax integrates with the following business systems and applications:

  • SAP
  • Oracle EBS
  • JIRA
  • Salesforce
  • QuickBooks

User reviews

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