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ServiceMax Review

ServiceMax
Our score: 8.3 User satisfaction: 99%

What is ServiceMax?

ServiceMax is a cloud-hosted field service scheduling solution that provides businesses of all sizes a complete suite of applications and tools. The system addresses the following core service functions: warranties and service contracts management, monitoring inventory and service parts, work order management, machine-to-machine communication, and self-service access portals for customers to offer a full customer relation management service.

ServiceMax is presented in a user-friendly format and comes with unconventional tools not offered by similar products. Through its user-friendly interface, management personnel can easily assign qualified individuals to address client needs, track their performance, etc. Employees can easily access customer information for better delivery of their services and the scheduling matrices can be easily handled by almost anyone.

Overview of ServiceMax Benefits

ServiceMax is an innovative field scheduling tool. Businesses that use ServiceMax’s “Connected Field Service” approach become more effective in dispatching qualified individuals to address customer issues long before they become huge problems. The ServiceMax software gives businesses full visibility of their clients’ equipment health, warranties, contracts and more. With the Internet of Things connectivity, ServiceMax users are able to receive data about a customer’s assets, say a fleet of trucks and the status of each truck’s engine, brake analysis, GPS connectivity and more.

With ServiceMax, users are able to access these data and dispatch qualified technicians and equip them with the right tools and materials so that they can fix the problem and prolong the service life of their client’s assets.

ServiceMax is an ideal field scheduling solution for small and medium-sized growing companies. The software allows businesses to focus on work order management, tracking entitlements and installed base, monitoring inventory and service parts, and social collaboration between customers and employers. ServiceMax presents users great flexibility and supports customization for each client, features that are not offered by similar products. Businesses that are using ServiceMax have described the vendor’s customer support as top notch and ready to provide users expert assistance and solutions. The system also has a mobile web app, allowing users to carry it around wherever they may go.

Overview of ServiceMax Features

  • Mobile Field Service Management
  • Schedule and Dispatch
  • Work Order Management
  • Installed Base
  • Warranty and Contract Management
  • Preventive Maintenance
  • Parts and Returns Management
  • Metrics, Reporting and Dashboards
  • IOT Connected Field Service Management
  • Complex Job Planning

ServiceMax Position In Our Categories

Bearing in mind companies have specific business needs, it is only rational they avoid deciding on a one-size-fits-all, “perfect” software solution. Be that as it may, it would be almost impossible to try to pinpoint such application even among sought-after software systems.
The practical thing to undertake should be to narrow down the numerous main factors that need examination including important features, price terms, skill aptitude of staff, organizational size, etc. Then, you should perform the research fully. Read these ServiceMax evaluations and look into each of the software products in your list more closely. Such detailed product investigation ascertains you take out unsuitable applications and select the system that provides all the benefits you require business requires.

Position of ServiceMax in our main categories:

TOP 200

ServiceMax is one of the top 200 Project Management Software products

ServiceMax is also listed in the following subcategories:

There are well-liked and widely used applications in each software category. But are they necessarily the best fit for your organization’s specific requirements? A popular software application may have thousands of customers, but does it offer what you need? For this reason, do not blindly invest in popular systems. Read at least a few ServiceMax Field Service Management Software - FSM reviews and mull over the factors that you desire in the software such as the fees, main features, available integrations etc. Then, select a few systems that fit your needs. Try out the free trials of these platforms, read online reviews, get clarifications from the seller, and do your investigation meticulously. This profound homework is sure to help you choose the best software platform for your company’s special requirements.

How Much Does ServiceMax Cost?

ServiceMax Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

ServiceMax pricing is available on a by quote basis only. Contact ServiceMax directly for more detailed pricing information.

User Satisfaction

Positive Social Media Mentions 78
Negative Social Media Mentions 1

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ServiceMax reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ServiceMax. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are ServiceMax pricing details?

ServiceMax Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

ServiceMax pricing is available on a by quote basis only. Contact ServiceMax directly for more detailed pricing information.

What integrations are available for ServiceMax?

ServiceMax integrates with the following business systems and applications:

  • SAP
  • Oracle EBS
  • JIRA
  • Salesforce
  • QuickBooks
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Reviewed By Jenny Chang
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