ServiceMax Review
What is ServiceMax?
ServiceMax is a cloud-hosted field service scheduling solution that provides businesses of all sizes a complete suite of applications and tools. The system addresses the following core service functions: warranties and service contracts management, monitoring inventory and service parts, work order management, machine-to-machine communication, and self-service access portals for customers to offer a full customer relation management service.
ServiceMax is presented in a user-friendly format and comes with unconventional tools not offered by similar products. Through its user-friendly interface, management personnel can easily assign qualified individuals to address client needs, track their performance, etc. Employees can easily access customer information for better delivery of their services and the scheduling matrices can be easily handled by almost anyone.
Show MoreOverview of ServiceMax Benefits
ServiceMax is an innovative field scheduling tool. Businesses that use ServiceMax’s “Connected Field Service” approach become more effective in dispatching qualified individuals to address customer issues long before they become huge problems. The ServiceMax software gives businesses full visibility of their clients’ equipment health, warranties, contracts and more. With the Internet of Things connectivity, ServiceMax users are able to receive data about a customer’s assets, say a fleet of trucks and the status of each truck’s engine, brake analysis, GPS connectivity and more.
With ServiceMax, users are able to access these data and dispatch qualified technicians and equip them with the right tools and materials so that they can fix the problem and prolong the service life of their client’s assets.
ServiceMax is an ideal field scheduling solution for small and medium-sized growing companies. The software allows businesses to focus on work order management, tracking entitlements and installed base, monitoring inventory and service parts, and social collaboration between customers and employers. ServiceMax presents users great flexibility and supports customization for each client, features that are not offered by similar products. Businesses that are using ServiceMax have described the vendor’s customer support as top notch and ready to provide users expert assistance and solutions. The system also has a mobile web app, allowing users to carry it around wherever they may go.
Show MoreOverview of ServiceMax Features
- Mobile Field Service Management
- Schedule and Dispatch
- Work Order Management
- Installed Base
- Warranty and Contract Management
- Preventive Maintenance
- Parts and Returns Management
- Metrics, Reporting and Dashboards
- IOT Connected Field Service Management
- Complex Job Planning
ServiceMax Position In Our Categories
Knowing that companies have special business needs, it is sensible that they steer clear of adopting a one-size-fits-all, “perfect” business program. Still, it is hard to stumble on such application even among sought-after software solutions. The rational step to undertake should be to take note of the varied significant aspects that demand investigation such as essential features, budget, technical skill ability of staff, organizational size, etc. Thereafter, you must do your research comprehensively. Read some of these ServiceMax review articles and look over the other software solutions in your shortlist more closely. Such well-rounded research ensure you stay away from mismatched apps and buy the one which delivers all the function your business requires.
Position of ServiceMax in our main categories:
TOP
200
ServiceMax is one of the top 200 Project Management Software products
Since each company has unique business wants, it is prudent for them to refrain from looking for a one-size-fits-all perfect software application. Needless to say, it would be futile to try to find such a platform even among widely used software applications. The clever thing to do would be to jot down the various vital aspects that need consideration such as main features, budget, skill levels of employees, company size etc. Then, you should do your research thoroughly. Read some ServiceMax Field Service Management Software - FSM reviews and look into each of the other systems in your shortlist in detail. Such in-depth homework can make certain you weed out ill-fitting applications and select the system that provides all the aspects you require for business success.
How Much Does ServiceMax Cost?
ServiceMax Pricing Plans:
Free Trial
Quote-based Plan
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What are ServiceMax pricing details?
ServiceMax Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
ServiceMax pricing is available on a by quote basis only. Contact ServiceMax directly for more detailed pricing information.
User Satisfaction
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We are aware that when you choose to purchase a Field Service Management Software - FSM it’s vital not only to find out how experts evaluate it in their reviews, but also to discover whether the real users and enterprises that bought these solutions are indeed content with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ServiceMax reviews across a broad array of social media sites. The data is then displayed in an easy to digest form indicating how many people had positive and negative experience with ServiceMax. With that information at your disposal you will be ready to make an informed buying choice that you won’t regret.
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Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ServiceMax?
ServiceMax integrates with the following business systems and applications:
- SAP
- Oracle EBS
- JIRA
- Salesforce
- QuickBooks
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