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Bomgar Remote Support Review
What is Bomgar Remote Support?
Bomgar Remote Support is a remote access software that provides security and IT professionals with a platform to conduct controlled and secure remote access. The application facilitates fast and protected device-to-device connections for digital security experts to provide swift distant support when needed.
With Bomgar, administrators are also able to access any device from anywhere in the world in a protected environment to ensure that there are no security issues are encountered in the process. The software works on Windows, Mac, Linux, and even on mobile operating systems such as Android and iOS.
Moreover, Bomgar also provides reliable connection during remote access. This way, technicians and support professionals can rest assured that they stay connected with the other party until they are done with their job.
Show MoreOverview of Bomgar Remote Support Benefits
Secure Remote Access
Bomgar offers an ultra-secure interface for controlling, monitoring, and managing remote access to devices and critical systems. Those individuals, such as employees and contractors, with privileged access are robustly monitored to ensure the integrity of the system.
Robust Password Protection
Privileged users are given topnotch protection with Bomgar. All their passwords are stored in a vault with multi-level security. This ensures that nobody else other than the owner and those with the correct security permissions are able to access sensitive credentials.
Multiple Platform Support
Bomgar allows businesses to deploy their services and remotely access different devices from one secure platform. The software works on Windows, Mac, Linux, Android, and iOS and users can perform their tasks from any one of these platforms with ease. This enables them to be more productive as they can work on any device in the office and even while on-the-go.
Reliable Connection
With Bomgar, support and security professionals need not worry about the connection being cut off while they are doing their job. The solution assures users that they have access to a reliable connection that allows them to securely troubleshoot issues without connection for a first-class support service.
Integrated System
Having an integrated solution, as Bomgar is, enables employees to be more efficient in their tasks. It also boosts their capacity to handle service desk tickets for them to provide unparalleled customer service. Furthermore, integrations allow shorten call times and reduce the frequency of or completely eliminate on-site troubleshooting services.
Show MoreOverview of Bomgar Remote Support Features
- Secure Remote Access
- Remote Desktop and Servers
- Help Desk Administration
- Collaboration Support
- Session Forensics
- Cloud Access Control
- Two-Factor Authentication
- Access Notification and Authorization
- Web and Mobile Consoles
- Access Extender
- Credentials Management
Bomgar Remote Support Position In Our Categories
Since companies have particular business wants, it is logical that they avoid settling on an all-in-one, ideal software product. At any rate, it would be hard to chance on such an app even among recognizable software systems. The best thing to do can be to write the various important factors that need consideration such as key features, pricing, technical skill aptitude of staff members, business size, etc. Next, you must perform the product research to a full extent. Browse over some Bomgar Remote Support evaluations and look over each of the software systems in your shortlist more closely. Such comprehensive product research guarantee you steer clear of unfit apps and choose the one that offers all the benefits your company requires to realize efficiency.
Position of Bomgar Remote Support in our main categories:
TOP
100
Bomgar Remote Support is one of the top 100 Customer Support Software products
TOP
200
Bomgar Remote Support is one of the 200 IT Management Software products
There are popular and widely used systems in each software group. But are they automatically the best fit for your company’s specific wants? A popular software application may have thousands of subscribers, but does it provide what you need? For this reason, do not blindly invest in popular systems. Read at least a few Bomgar Remote Support Remote Support Software reviews and think about the aspects that you want in the software such as the fees, main tools, available integrations etc. Then, shortlist a few systems that fit your wants. Check out the free trials of these platforms, read online opinions, get clarifications from the seller, and do your research meticulously. This exhaustive research is sure to help you find the finest software solution for your company’s specific wants.
How Much Does Bomgar Remote Support Cost?
Bomgar Remote Support Pricing Plans:
Free Trial
Cloud
$1,995 per concurrent license
Term Appliance
$1,795 per concurrent license
Owned Appliance
Contact vendor
What are Bomgar Remote Support pricing details?
Bomgar Remote Support Pricing Plans:
Free Trial
Cloud
$1,995 per concurrent license
Term Appliance
$1,795 per concurrent license
Owned Appliance
Contact vendor
Bomgar offers 3 pricing plans:
Cloud – $1,995 per concurrent license, billed annually
- Advanced features for teams. The vendor handles the infrastructure.
Term Appliance – $1,795 per concurrent license, billed annually (does not include the cost of the appliance)
- Advanced features for teams. Deploy in your own data center or on-site.
Owned Appliance – One-time purchase (get a quote)
- Advanced features for teams. Deploy in your own data center or on-site.
User Satisfaction
Positive Social Media Mentions
83
Negative Social Media Mentions
2
We know that when you decide to buy a Remote Support Software it’s vital not only to see how experts rank it in their reviews, but also to discover whether the real users and companies that bought it are genuinely happy with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Bomgar Remote Support reviews across a wide range of social media sites. The information is then presented in an easy to digest way revealing how many customers had positive and negative experience with Bomgar Remote Support. With that information at hand you will be prepared to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
Deployment
- Cloud Hosted
- On Premise
- Open API
Language Support
- English
- Dutch
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Bomgar Remote Support?
Bomgar has pre-defined integration support for help desk ticketing systems. Additionally, the software interfaces with Agiloft, Autotask, BMC Software, CA, Cherwell, Dell-KACE, EasyVista, FreshService, Heat, Hornbill, HP Service Management, ISILOG, Microsoft Dynamics, Salesforce, ServiceNow, SunView ChangeGear, Symantec, SysAid, TOPdesk, and Zendesk.
Bomgar also integrates with credential managers such as HP ArcSight, Lieberman Software, ServiceNow, Splunk, and Thycotic. For more information regarding this service, contact support.
Bomgar Remote Support User Reviews
Bomgar Remote Support average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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An amazing tool you have to have
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 09.01.2021
Company Size: More than 100 Employees
Industry: Higher Education
PROS: This tool is simple for both the agents and the customers to use. It completely lowers the barriers of support, speeds calls and leads to better resolutions. I love that remote control can be recorded, reviewed and improved upon.
CONS: The neat thing about the company is that they are continually improving. My complaints were resolved a long time ago.
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Bomgar Remote Support user reviews
An amazing tool you have to have
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 09.01.2021
Company Size: More than 100 Employees
Industry: Higher Education
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