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Bomgar Remote Support Review
What is Bomgar Remote Support?
Bomgar Remote Support is a remote access software that provides security and IT professionals with a platform to conduct controlled and secure remote access. The application facilitates fast and protected device-to-device connections for digital security experts to provide swift distant support when needed.
With Bomgar, administrators are also able to access any device from anywhere in the world in a protected environment to ensure that there are no security issues are encountered in the process. The software works on Windows, Mac, Linux, and even on mobile operating systems such as Android and iOS.
Moreover, Bomgar also provides reliable connection during remote access. This way, technicians and support professionals can rest assured that they stay connected with the other party until they are done with their job.
Show MoreOverview of Bomgar Remote Support Benefits
Secure Remote Access
Bomgar offers an ultra-secure interface for controlling, monitoring, and managing remote access to devices and critical systems. Those individuals, such as employees and contractors, with privileged access are robustly monitored to ensure the integrity of the system.
Robust Password Protection
Privileged users are given topnotch protection with Bomgar. All their passwords are stored in a vault with multi-level security. This ensures that nobody else other than the owner and those with the correct security permissions are able to access sensitive credentials.
Multiple Platform Support
Bomgar allows businesses to deploy their services and remotely access different devices from one secure platform. The software works on Windows, Mac, Linux, Android, and iOS and users can perform their tasks from any one of these platforms with ease. This enables them to be more productive as they can work on any device in the office and even while on-the-go.
Reliable Connection
With Bomgar, support and security professionals need not worry about the connection being cut off while they are doing their job. The solution assures users that they have access to a reliable connection that allows them to securely troubleshoot issues without connection for a first-class support service.
Integrated System
Having an integrated solution, as Bomgar is, enables employees to be more efficient in their tasks. It also boosts their capacity to handle service desk tickets for them to provide unparalleled customer service. Furthermore, integrations allow shorten call times and reduce the frequency of or completely eliminate on-site troubleshooting services.
Show MoreOverview of Bomgar Remote Support Features
- Secure Remote Access
- Remote Desktop and Servers
- Help Desk Administration
- Collaboration Support
- Session Forensics
- Cloud Access Control
- Two-Factor Authentication
- Access Notification and Authorization
- Web and Mobile Consoles
- Access Extender
- Credentials Management
Bomgar Remote Support Position In Our Categories
Bearing in mind businesses have their own business requirements, it is only logical that they avoid selecting a one-size-fits-all, ideal software product. Nonetheless, it would be difficult to try to come across such an app even among popular software systems. The reasonable step to do would be to write down the several main aspects that need examination like major features, budget, technical skill competence of staff, organizational size, etc. After which, you should perform your research through and through. Read these Bomgar Remote Support review articles and check out the other software programs in your list more closely. Such comprehensive research ensures you circumvent ill-fitting apps and choose the one that provides all the benefits your business requires.
Position of Bomgar Remote Support in our main categories:
TOP
100
Bomgar Remote Support is one of the top 100 Customer Support Software products
TOP
200
Bomgar Remote Support is one of the 200 IT Management Software products
There are well-liked and widely used systems in each software group. But are they automatically the best fit for your organization’s specific requirements? A popular software application may have thousands of customers, but does it provide what you need? For this reason, do not blindly invest in popular systems. Read at least a few Bomgar Remote Support Remote Support Software reviews and think about the elements that you desire in the software such as the fees, main tools, available integrations etc. Then, shortlist a few apps that fit your requirements. Try out the free trials of these platforms, read online comments, get information from the seller, and do your investigation thoroughly. This exhaustive homework is certain to assist you select the most excellent software application for your firm’s specific needs.
How Much Does Bomgar Remote Support Cost?
Bomgar Remote Support Pricing Plans:
Free Trial
Cloud
$1,995 per concurrent license
Term Appliance
$1,795 per concurrent license
Owned Appliance
Contact vendor
What are Bomgar Remote Support pricing details?
Bomgar Remote Support Pricing Plans:
Free Trial
Cloud
$1,995 per concurrent license
Term Appliance
$1,795 per concurrent license
Owned Appliance
Contact vendor
Bomgar offers 3 pricing plans:
Cloud – $1,995 per concurrent license, billed annually
- Advanced features for teams. The vendor handles the infrastructure.
Term Appliance – $1,795 per concurrent license, billed annually (does not include the cost of the appliance)
- Advanced features for teams. Deploy in your own data center or on-site.
Owned Appliance – One-time purchase (get a quote)
- Advanced features for teams. Deploy in your own data center or on-site.
User Satisfaction
Positive Social Media Mentions
83
Negative Social Media Mentions
2
We realize that when you choose to get a Remote Support Software it’s vital not only to find out how experts score it in their reviews, but also to discover if the real clients and companies that purchased these solutions are actually content with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Bomgar Remote Support reviews across a vast array of social media sites. The information is then presented in an easy to understand way revealing how many users had positive and negative experience with Bomgar Remote Support. With that information at hand you should be prepared to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
Deployment
- Cloud Hosted
- On Premise
- Open API
Language Support
- English
- Dutch
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Bomgar Remote Support?
Bomgar has pre-defined integration support for help desk ticketing systems. Additionally, the software interfaces with Agiloft, Autotask, BMC Software, CA, Cherwell, Dell-KACE, EasyVista, FreshService, Heat, Hornbill, HP Service Management, ISILOG, Microsoft Dynamics, Salesforce, ServiceNow, SunView ChangeGear, Symantec, SysAid, TOPdesk, and Zendesk.
Bomgar also integrates with credential managers such as HP ArcSight, Lieberman Software, ServiceNow, Splunk, and Thycotic. For more information regarding this service, contact support.
Bomgar Remote Support User Reviews
Bomgar Remote Support average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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An amazing tool you have to have
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 09.01.2021
Company Size: More than 100 Employees
Industry: Higher Education
PROS: This tool is simple for both the agents and the customers to use. It completely lowers the barriers of support, speeds calls and leads to better resolutions. I love that remote control can be recorded, reviewed and improved upon.
CONS: The neat thing about the company is that they are continually improving. My complaints were resolved a long time ago.
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Bomgar Remote Support user reviews
An amazing tool you have to have
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 09.01.2021
Company Size: More than 100 Employees
Industry: Higher Education
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