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Bomgar Remote Support Review
What is Bomgar Remote Support?
Bomgar Remote Support is a remote access software that provides security and IT professionals with a platform to conduct controlled and secure remote access. The application facilitates fast and protected device-to-device connections for digital security experts to provide swift distant support when needed.
With Bomgar, administrators are also able to access any device from anywhere in the world in a protected environment to ensure that there are no security issues are encountered in the process. The software works on Windows, Mac, Linux, and even on mobile operating systems such as Android and iOS.
Moreover, Bomgar also provides reliable connection during remote access. This way, technicians and support professionals can rest assured that they stay connected with the other party until they are done with their job.
Show MoreOverview of Bomgar Remote Support Benefits
Secure Remote Access
Bomgar offers an ultra-secure interface for controlling, monitoring, and managing remote access to devices and critical systems. Those individuals, such as employees and contractors, with privileged access are robustly monitored to ensure the integrity of the system.
Robust Password Protection
Privileged users are given topnotch protection with Bomgar. All their passwords are stored in a vault with multi-level security. This ensures that nobody else other than the owner and those with the correct security permissions are able to access sensitive credentials.
Multiple Platform Support
Bomgar allows businesses to deploy their services and remotely access different devices from one secure platform. The software works on Windows, Mac, Linux, Android, and iOS and users can perform their tasks from any one of these platforms with ease. This enables them to be more productive as they can work on any device in the office and even while on-the-go.
Reliable Connection
With Bomgar, support and security professionals need not worry about the connection being cut off while they are doing their job. The solution assures users that they have access to a reliable connection that allows them to securely troubleshoot issues without connection for a first-class support service.
Integrated System
Having an integrated solution, as Bomgar is, enables employees to be more efficient in their tasks. It also boosts their capacity to handle service desk tickets for them to provide unparalleled customer service. Furthermore, integrations allow shorten call times and reduce the frequency of or completely eliminate on-site troubleshooting services.
Show MoreOverview of Bomgar Remote Support Features
- Secure Remote Access
- Remote Desktop and Servers
- Help Desk Administration
- Collaboration Support
- Session Forensics
- Cloud Access Control
- Two-Factor Authentication
- Access Notification and Authorization
- Web and Mobile Consoles
- Access Extender
- Credentials Management
Bomgar Remote Support Position In Our Categories
Knowing that companies have particular business-related demands, it is wise that they abstain from preferring an all-in-one, ”best” system. However, it would be difficult to try to find such a software solution even among sought-after software systems. The best step to undertake should be to tabulate the numerous critical functions that entail research like major features, costing, skill ability of staff, company size, etc. The second step is, you should double down on the product research systematically. Browse over these Bomgar Remote Support evaluations and explore each of the software programs in your shortlist more closely. Such well-rounded product investigation guarantee you circumvent unfit apps and pay for the one that includes all the features your business requires.
Position of Bomgar Remote Support in our main categories:
TOP
100
Bomgar Remote Support is one of the top 100 Customer Support Software products
TOP
200
Bomgar Remote Support is one of the 200 IT Management Software products
Organizations have unique wants and requirements and no software application can be just right in such a condition. It is pointless to try to find a perfect off-the-shelf software product that meets all your business requirements. The intelligent thing to do would be to modify the system for your specific needs, worker skill levels, finances, and other aspects. For these reasons, do not hasten and pay for well-publicized popular systems. Though these may be widely used, they may not be the ideal fit for your unique needs. Do your homework, look into each short-listed system in detail, read a few Bomgar Remote Support Remote Support Software reviews, speak to the vendor for clarifications, and finally select the application that offers what you need.
How Much Does Bomgar Remote Support Cost?
Bomgar Remote Support Pricing Plans:
Free Trial
Cloud
$1,995 per concurrent license
Term Appliance
$1,795 per concurrent license
Owned Appliance
Contact vendor
What are Bomgar Remote Support pricing details?
Bomgar Remote Support Pricing Plans:
Free Trial
Cloud
$1,995 per concurrent license
Term Appliance
$1,795 per concurrent license
Owned Appliance
Contact vendor
Bomgar offers 3 pricing plans:
Cloud – $1,995 per concurrent license, billed annually
- Advanced features for teams. The vendor handles the infrastructure.
Term Appliance – $1,795 per concurrent license, billed annually (does not include the cost of the appliance)
- Advanced features for teams. Deploy in your own data center or on-site.
Owned Appliance – One-time purchase (get a quote)
- Advanced features for teams. Deploy in your own data center or on-site.
User Satisfaction
Positive Social Media Mentions
83
Negative Social Media Mentions
2
We are aware that when you make a decision to buy a Remote Support Software it’s vital not only to see how professionals evaluate it in their reviews, but also to find out whether the real people and enterprises that bought this software are genuinely content with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Bomgar Remote Support reviews across a broad array of social media sites. The information is then featured in an easy to digest format showing how many users had positive and negative experience with Bomgar Remote Support. With that information at your disposal you should be equipped to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
Deployment
- Cloud Hosted
- On Premise
- Open API
Language Support
- English
- Dutch
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Bomgar Remote Support?
Bomgar has pre-defined integration support for help desk ticketing systems. Additionally, the software interfaces with Agiloft, Autotask, BMC Software, CA, Cherwell, Dell-KACE, EasyVista, FreshService, Heat, Hornbill, HP Service Management, ISILOG, Microsoft Dynamics, Salesforce, ServiceNow, SunView ChangeGear, Symantec, SysAid, TOPdesk, and Zendesk.
Bomgar also integrates with credential managers such as HP ArcSight, Lieberman Software, ServiceNow, Splunk, and Thycotic. For more information regarding this service, contact support.
Bomgar Remote Support User Reviews
Bomgar Remote Support average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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An amazing tool you have to have
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 09.01.2021
Company Size: More than 100 Employees
Industry: Higher Education
PROS: This tool is simple for both the agents and the customers to use. It completely lowers the barriers of support, speeds calls and leads to better resolutions. I love that remote control can be recorded, reviewed and improved upon.
CONS: The neat thing about the company is that they are continually improving. My complaints were resolved a long time ago.
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Bomgar Remote Support user reviews
An amazing tool you have to have
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 09.01.2021
Company Size: More than 100 Employees
Industry: Higher Education
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