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Box Review

Box
Our score: 8.9 User satisfaction: 98%

What is Box?

Box is a file sharing service that enables secure collaboration from any device. With Box you can easily manage and share files across your business. Box is used by more than 50,000 companies worldwide including top brands like GE, Nationwide, Gap, Boston Scientific, and Pandora.

Users can use the platform to work on documents, along with others anytime, anywhere. Security is quite reliable, with the vendor making use of activity logs and customer-managed encryption technology, among many others. It likewise helps businesses with compliance.

Overview of Box Benefits

There are many benefits companies experience when sharing, storing, and managing content with Box. Here are some of them:

Share Externally

Box makes it easy to securely share files and folders. You can drag and drop files into a Box folder and share a link with others. Manage permissions to limit document access with shared links. Plus, you can invite external parties to collaborate and contribute, no matter which device they use.

Project Management

Box stores all your project files in one common, secure place online to give your team access to the latest version. You can get access to project timelines and requirements from any place. Access information from any device and quickly search across and inside files. You can use Box Notes to collaborate with your team in real-time on project outlines, meeting notes, plans, status updates and more. Plus, you can automate simple processes, manage approvals, and centralize feedback to track versions and assign tasks speedily.

Workflow Automation

You can create simple rules for automating general tasks like reviews and approvals to speed up movement of information through your business. From the admin console, you can automatically move files to specific folders and delegate tasks to approvers for automatic notification and reminders. Shorten review cycles by automatically assigning review tasks to your team members when new documents are uploaded. After a task is completed, you can move the final docs to an ‘Approved’ folder and automatically notify all concerned parties.

Secure Collaboration

You can easily configure privileges and permissions for your company, units, and customers. Protect your content by setting granular permissions for access and sharing for both admins and end-users. You can use password-protected links to securely share confidential files. Read access stats to know when and how often your files have been viewed.

Overview of Box Features

  • Access Stats
  • Auto-Expiration
  • Box Content API
  • Desktop Sync
  • File Locking
  • Full Text Search
  • Granular Permissions
  • Mobile Access
  • Partner Apps
  • Rich File Preview
  • Secure Sharing
  • SSL and At Rest Encryption
  • Two-Factor Authentication
  • Version History

Box Position In Our Categories

Knowing that businesses have particular business-related demands, it is logical they steer clear of paying for an all-in-one, “perfect” business program. Still, it would be hard to try to find such a software product even among sought-after software systems.
The clever step to undertake can be to shortlist the various critical aspects which need scrutiny like critical features, packages, skill ability of staff, business size, etc. The second step is, you should perform your research systematically. Read some of these Box evaluations and scrutinize the other applications in your shortlist in detail. Such well-rounded product investigation can make sure you drop unfit apps and pay for the one that has all the tools your business requires to realize efficiency.

Position of Box in our main categories:

TOP 5

Box is one of the top 5 File Sharing Software products

TOP 10

Box is one of the 10 Virtual Data Room Software products

If you are interested in Box it might also be sensible to examine other subcategories of File Sharing Software listed in our database of SaaS software reviews.

Every business has its own characteristics, and may call for a special File Sharing Software solution that will be adjusted to their business size, type of customers and employees and even individual niche they deal with. It's not wise to count on locating a perfect software that will work for each company no matter what their history is. It may be a good idea to read a few Box File Sharing Software reviews first and even then you should remember what the service is supposed to do for your company and your employees. Do you need an easy and intuitive solution with only basic features? Will you actually use the complex tools required by pros and big enterprises? Are there any particular features that are especially useful for the industry you operate in? If you ask yourself these questions it is going to be much easier to locate a reliable app that will match your budget.

How Much Does Box Cost?

Box Pricing Plans:

Free Trial

Individual

Free

Personal Pro

$11.50/month

Business Starter

$5.80 per user/month

Business

$17.30/user/month

Enterprise

By quote

Platform Developer

Free

Platform Starter

$500/month

Platform Pro

$4,250/month

Custom

By quote

Individual Plans

Individual – Free

  • 10 GB Storage
  • 250 MB file upload limit

Personal Pro – $11.50/month

  • 100 GB storage
  • 5 GB file upload limit

Business Plans

Starter – $5.80 per user/month

  • 100 GB secure storage
  • 2 GB file upload
  • Minimum 3 users, max 10 users
  • Granular access and controls
  • Desktop sync
  • Mobile access
  • Version history
  • SSL and at-rest encryption
  • Two-factor authentication
  • Standard business support
  • User management
  • 25,000 API calls per month

Business – $17.30/user per month

  • Unlimited storage
  • 5 GB file upload
  • Minimum 3 users, no maximum
  • Includes all Starter features plus:
  • Advanced user and security reporting
  • Active Directory & Single Sign-On (SSO) integration
  • Custom branding
  • Mobile security controls
  • Integrations with EMM providers
  • Data Loss Prevention (DLP)
  • 50,000 API calls per month

Enterprise – by quote

  • Unlimited storage
  • 5 GB file upload
  • Minimum 3 users, no maximum
  • Includes all Business features plus:
  • Regulatory compliance: HIPAA/HITECH-eligible, FedRAMP
  • Unlimited external collaborators
  • Full content visibility and management
  • Unlimited integrations, including DLP and eDiscovery
  • User groups
  • Workflow automation
  • Device trust (advanced mobile requirements)
  • Password policy enforcement
  • Document watermarking
  • Metadata and custom templates
  • Optional: Box Governance, Box KeySafe, Box Zones
  • 100,000 API calls per month

Platform Plans

Developer – Free

  • Includes 30-day trial of Starter plan
  • Up to 10 MAUs
  • Up to 15,000 API calls per month
  • Up to 10 GB Storage
  • Up to 10 GB Bandwidth per month

Starter – $500/month

  • 1 Bundle
  • 100 MAUs
  • 175,000 API Calls per month
  • 125 GB Storage
  • 125 GB Bandwidth per month

Pro – $4,250/month

  • 10 Bundles
  • 1,000 MAUs
  • 1,400,000 API Calls per month
  • 1 TB Storage
  • 1 TB Bandwidth per month

Custom – by quote

  • Any number of Bundles
  • Any number of MAUs
  • Any number of API Calls
  • Any amount of Storage
  • Any amount of Bandwidth

User Satisfaction

Positive Social Media Mentions 183
Negative Social Media Mentions 3

We realize that when you make a decision to buy File Sharing Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Box reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Box. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular Box Alternatives

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Box Comparisons

Box user reviews

It is mobile compatible

Read full review >
Marguerite
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.09.2018 Company Size: More than 100 Employees Industry: Building Materials

Improves workflow in the office

Read full review >
Dixie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.09.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

It is easy to use

Read full review >
Gilberto
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.08.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

Great file sharing tool

Read full review >
Jean
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.04.2018 Company Size: More than 100 Employees Industry: Information not available

Syncs well with Office Suite

Read full review >
Rosie
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.01.2018 Company Size: More than 100 Employees Industry: Higher Education

What are Box pricing details?

Box Pricing Plans:

Free Trial

Individual

Free

Personal Pro

$11.50/month

Business Starter

$5.80 per user/month

Business

$17.30/user/month

Enterprise

By quote

Platform Developer

Free

Platform Starter

$500/month

Platform Pro

$4,250/month

Custom

By quote

Individual Plans

Individual – Free

  • 10 GB Storage
  • 250 MB file upload limit

Personal Pro – $11.50/month

  • 100 GB storage
  • 5 GB file upload limit

Business Plans

Starter – $5.80 per user/month

  • 100 GB secure storage
  • 2 GB file upload
  • Minimum 3 users, max 10 users
  • Granular access and controls
  • Desktop sync
  • Mobile access
  • Version history
  • SSL and at-rest encryption
  • Two-factor authentication
  • Standard business support
  • User management
  • 25,000 API calls per month

Business – $17.30/user per month

  • Unlimited storage
  • 5 GB file upload
  • Minimum 3 users, no maximum
  • Includes all Starter features plus:
  • Advanced user and security reporting
  • Active Directory & Single Sign-On (SSO) integration
  • Custom branding
  • Mobile security controls
  • Integrations with EMM providers
  • Data Loss Prevention (DLP)
  • 50,000 API calls per month

Enterprise – by quote

  • Unlimited storage
  • 5 GB file upload
  • Minimum 3 users, no maximum
  • Includes all Business features plus:
  • Regulatory compliance: HIPAA/HITECH-eligible, FedRAMP
  • Unlimited external collaborators
  • Full content visibility and management
  • Unlimited integrations, including DLP and eDiscovery
  • User groups
  • Workflow automation
  • Device trust (advanced mobile requirements)
  • Password policy enforcement
  • Document watermarking
  • Metadata and custom templates
  • Optional: Box Governance, Box KeySafe, Box Zones
  • 100,000 API calls per month

Platform Plans

Developer – Free

  • Includes 30-day trial of Starter plan
  • Up to 10 MAUs
  • Up to 15,000 API calls per month
  • Up to 10 GB Storage
  • Up to 10 GB Bandwidth per month

Starter – $500/month

  • 1 Bundle
  • 100 MAUs
  • 175,000 API Calls per month
  • 125 GB Storage
  • 125 GB Bandwidth per month

Pro – $4,250/month

  • 10 Bundles
  • 1,000 MAUs
  • 1,400,000 API Calls per month
  • 1 TB Storage
  • 1 TB Bandwidth per month

Custom – by quote

  • Any number of Bundles
  • Any number of MAUs
  • Any number of API Calls
  • Any amount of Storage
  • Any amount of Bandwidth

What integrations are available for Box?

Box integrates with more than 1,400 apps to help you work with your content from anywhere. You can seamlessly manage, access and share information across multiple solutions.

Box average rating:

Average score
5/5 (7 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Gilberto

PROS: It makes everything from sharing to the storage of documents and files easy. You can collaborate with anyone on a single or multiple files regardless of where they are. It provides a secure way through which can access a file you deleted by mistake. It gives you about 30 days within which you will be able to restore or access the files you deleted by mistake. Box allows you to store the files in numerous formats, which is reliable when you want to use them in varied formats. It also helps you to control who accesses what files in the system. This gives your files the security they deserve.

CONS: It is all good when it comes to functionality. When I first used this product, it did not offer seamless functionality and also the interface was not that intuitive. However, with the latest upgrade to the system, it has become a better product for storage and sharing of files. I do not see anything wrong with this product as the experience has been smooth. The support is also seamless and I can get reliable sharing and storage features that complement my needs. In short, this product has become daily problem solver for my case.

Reviewed 1 year ago

Read full review >

The least favorable review

Willie

PROS: It is a reliable tool when it comes to sharing and storage of files. It provides a great alternative to Google Drive and Dropbox. However, we have since switched to Google Drive from Box. During the time when we were using Box for the storage of files and sharing of the same, it proved to be efficient. It aided us in the safely storage of files that did not require editing. For example, images and title documents. It is simple to use and you can search for files stored in the system with ease. If you want to get more storage space on the tool, you have to pay more.

CONS: We had to switch to Google Drive as Box did not offer what we needed. The two tools are similar in many ways. However, for the Box, t does not offer automatic save once you change a document on the system. It would be nice if they introduced a way for one to edit the files simultaneously such that there is an automatic save for the files shared with collaborators. We tried out three tools which include Box, Dropbox and Google Drive. It was only Google Drive which gave us that simultaneous editing of the files with automatic save for shared files.

Reviewed 2 years ago

Read full review >

More reviews from 7 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

It is mobile compatible

Read full review >
Marguerite
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.09.2018 Company Size: More than 100 Employees Industry: Building Materials

PROS: It has multiple versions to it where you can launch the file storage and sharing solution. You can decide to use the mobile application on your smartphone, or the desktop application or the web version. All these versions have a simple user interface that allows you to find it easy to use the tool once you get started. The design is also simple such that new users will get the hang of things without much training. When it comes to sharing files, it is fast and reliable for the user. You can store a file and then choose which collaborators to remotely share those files with.

CONS: Although a reliable tool in sharing and storage of files, it has a few glitches that need addressing. It does not offer ample storage space for files when you compare it with its competitors. It has a limited storage pace of 10GB when you are getting started. This can prove to be small when you are storing huge files. It would be better the storage of capacity of the cloud based drive was increased. Also, the user interface and the design are not that intuitive. They need to be improved to help the tool function better. All in all, Box offers one of the best experiences to the users.

What do you think about this review? Great Poor

Improves workflow in the office

Read full review >
Dixie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.09.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: Box makes everything look simple. It integrates well with Office Suite which means that you will be able to edit documents on the web. Such editing makes it easy for you to edit a document and then store it before you can share it with collaborators. The sharing functionality that comes with this tool is what made me love it more. It helps me to share documents with other people and organize them in different folders. As a result, I am able to share them on the webpage. It is secure for your documents and offers a reliable platform on which you can manage all your documents and share them accordingly.

CONS: It is limited in terms of the storage space. This seems to be a huge dislike since other competitors such as Gmail offer a larger storage space as compared to Box. Most of my clients use the free version which is limited in terms of the space. This means that they cannot receive or store files that I send them if they are larger than the allowed space. It would be better if such a space was made larger to accommodate some of the files that may take up the entire pace for the free version. Apart from that, it would be nice if Box could integrate with other similar tools such that clients can send documents regardless of which service thy are using.

What do you think about this review? Great Poor

It is easy to use

Read full review >
Gilberto
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.08.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: It makes everything from sharing to the storage of documents and files easy. You can collaborate with anyone on a single or multiple files regardless of where they are. It provides a secure way through which can access a file you deleted by mistake. It gives you about 30 days within which you will be able to restore or access the files you deleted by mistake. Box allows you to store the files in numerous formats, which is reliable when you want to use them in varied formats. It also helps you to control who accesses what files in the system. This gives your files the security they deserve.

CONS: It is all good when it comes to functionality. When I first used this product, it did not offer seamless functionality and also the interface was not that intuitive. However, with the latest upgrade to the system, it has become a better product for storage and sharing of files. I do not see anything wrong with this product as the experience has been smooth. The support is also seamless and I can get reliable sharing and storage features that complement my needs. In short, this product has become daily problem solver for my case.

What do you think about this review? Great Poor

Great file sharing tool

Read full review >
Jean
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.04.2018 Company Size: More than 100 Employees Industry: Information not available

PROS: Box has all the features that you may need in a storage and collaborative tool. File sharing has been made reliable as you not only can use it to share files internally but also externally with customers and clients. It saves files automatically in the system as soon as you create them. This means that you do not have to do it manually. It syncs well with all of your devices as long as they are connected to the system. It integrates well with other third party applications such that, you can upload a file or document from other applications or sites with ease. It has a mobile application which implies that you can save, share and edit files on the move.

CONS: Even a great tool will have its limitations when it comes to functionality. Box is no exception when it comes to those limitations. Luckily, they are things you can deal with as the tool offers reliable services for companies and individuals to share and store file. Although it has a task manager, it is not that intuitive. It does not offer workflow capabilities and thus not that reliable. It would be better if the developers of the tool in their next upgrade to include workflow capabilities on the task manager aspect of Box. The user permission capability is selective and offers subjective ways through which you can control who accesses you files and documents.

What do you think about this review? Great Poor

Syncs well with Office Suite

Read full review >
Rosie
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.01.2018 Company Size: More than 100 Employees Industry: Higher Education

PROS: It is a great tool for my business. I am able to add who should access what file and keep the rest out. It offers an attractive user interface where the design is neat and clean which gives you a perfect view. It also syncs well with other applications to help you make the best use of its functionalities. For example, it integrates well with Office Suite which is a plus on my part whenever I want to create and upload a document in Box. This means that as soon as I create a document it can be automatically saved in the system which is great.

CONS: It lacks some critical functionality that you would find in applications such as Google Drive. For example, it does not offer real time editing for all the collaborators which is a crucial thing to have. This means that you can edit a file in real time while it is updated automatically with other collaborators to see. With Google Drive, this capability is available which makes me prefer the latter instead of Box. It would be nice if the live edit capability was introduced to make this tool complete and competitive with other similar tools. Apart from that, the task and notes function are not that intuitive which makes them difficult to use.

What do you think about this review? Great Poor

Helps to create a paperless office

Read full review >
Dawn
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 31.12.2017 Company Size: More than 100 Employees Industry: Internet

PROS: It helps to make our work easier. When it comes to collaborating with other people on the same platform including clients, Box makes everything work in our favor. It helps you to manage and organize the files in the system with ease. You can also exercise control as it helps you to choose who accesses those files and who can edit them. This means that for sensitive documents, you can include user permissions to help control access to those files. It is easy to save and share files on the platform. You can also make use of the desktop integration to save files automatically as you create them.

CONS: Although it promises great things for managing files and collaboration with other people, it has its drawbacks. One of them is that it is not possible to edit files or documents in real time. This makes it unreliable when you compare it with similar tools such as Google Drive. It is thus not possible to actively collaborate with multiple people who you have shared a specific document with as real-time editing is not possible. Also, for the links you have shared with other collaborators, they tend to expire and thus the need to keep updating them. This proves to be a lot of work as you have to update user permissions for other people to access the files you have shared with them.

What do you think about this review? Great Poor

It provides security for your stored files

Read full review >
Willie
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.12.2017 Company Size: 11-50 Employees Industry: E-Learning

PROS: It is a reliable tool when it comes to sharing and storage of files. It provides a great alternative to Google Drive and Dropbox. However, we have since switched to Google Drive from Box. During the time when we were using Box for the storage of files and sharing of the same, it proved to be efficient. It aided us in the safely storage of files that did not require editing. For example, images and title documents. It is simple to use and you can search for files stored in the system with ease. If you want to get more storage space on the tool, you have to pay more.

CONS: We had to switch to Google Drive as Box did not offer what we needed. The two tools are similar in many ways. However, for the Box, t does not offer automatic save once you change a document on the system. It would be nice if they introduced a way for one to edit the files simultaneously such that there is an automatic save for the files shared with collaborators. We tried out three tools which include Box, Dropbox and Google Drive. It was only Google Drive which gave us that simultaneous editing of the files with automatic save for shared files.

What do you think about this review? Great Poor
Reviewed By Jenny Chang
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