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Bright Pattern Review
What is Bright Pattern?
Bright Pattern provides businesses with an advanced cloud-hosted contact center solution that enables them to handle heavy volume of inbound customer communications as well as perform outbound efforts to drive business growth. This robust and feature-rich cloud contact center software is very user-friendly and can be deployed without harming your existing business architecture.
It is a very comprehensive contact center solution that simplifies the management of all your customer communications. Among the features and capabilities Bright Pattern provides are routing, reporting, quality management, coaching, and surveys to name a few. It also comes with Out-of-the-box CRM integrations and cloud APIs as well as fast and seamless connections to popular social media sites.
Show MoreOverview of Bright Pattern Benefits
Bright Pattern is created to simplify customer communications management, allowing companies to provide quality communications, whether inbound or outbound, to their clients and prospects. Fueling Bright Pattern is its very powerful multichannel engine that enables businesses to provide and perform omnichannel customer engagement across any combination of voice, video, and digital channels.
As a cloud-based contact center, Bright Pattern is fast and easy to set up and doesn’t require companies to spend on software installation or additional hardware investments. On top of that, Bright Pattern comes with the best and the latest contact center innovations and features. The software is also built to seamlessly integrate with your existing systems.
With Bright Pattern, businesses are not only capable of delivering Inbound and Outbound communications as well as IVR for voice and video, but it is also built to include all digital channels such as Email, Chat, Social, Mobile In-App, and Messaging. Businesses are able to switch seamlessly between channels, offering clients flexibility to choose how they want to communicate. Bright Pattern connects to the latest social media platform, including Yahoo! Skype, LinkedIn, and Twitter among others.
For agents, they will definitely love how Bright Pattern gives them a unified experience across all channels, which greatly contributes to them delivering maximum efficiency at every instance. The unified agent desktop also makes access to features, customer context, and knowledge base fast and easy.
Show MoreOverview of Bright Pattern Features
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
- Recording, grading, surveys
- Real-time supervision, campaigns, wallboards
- Customizable reporting with delivery automation
- Results export automation
- Data capture APIs
- Softphone for Windows / Mac
- Pre-built CRM integrations
- Dynamic Agent Scripting
- Rich web chat, email & SMS
- Email routing, push and pull
- Mobile engagement
- Omnichannel routing
- Omnichannel desktop
- Omnichannel reporting
- WFM Integration
- Work item routing
- Screen recording
- Advanced Scorecards
- Social Messengers
- Tailored CRM integrations
- Business Intelligence
- Active-Active Disaster Recovery
- Global Overflow
- Global Follow-the-Sun
- Speech Analytics Integration
What Problems Will Bright Pattern Solve?
1. Cloud-Based: User-friendly and fast innovation delivery. Functionality updates and maintenance do not impede users functionality. Very secure and adheres to compliance policies.
2. Multichannel: Offers companies with the ability to provide multiple communications channel, giving users more options for communication.
3. Pure Web-Based User Interface: Simple deployment and works wonderfully with all major browsers, free VoIP softphone, or use any PSTN phone, including dial in and keep a line open
Bright Pattern Position In Our Categories
Bearing in mind companies have their own business-related needs, it is prudent that they steer clear of deciding on an all-encompassing, ideal software. Nonetheless, it is almost impossible to try to stumble on such application even among branded software systems. The practicable thing to undertake is to spell out the different key functions that merit inspection such as essential features, costing, technical skill competence of staff, organizational size, etc. The second step is, you should follow through the product research thoroughly. Read some of these Bright Pattern review articles and explore the other software solutions in your list more closely. Such detailed research makes sure you take out mismatched apps and subscribe to the system that has all the function your business requires in sustaining growth.
Position of Bright Pattern in our main categories:
TOP
200
Bright Pattern is one of the top 200 Communications Software products
If you are considering Bright Pattern it could also be sensible to investigate other subcategories of Communications Software gathered in our base of SaaS software reviews.
Organizations have diverse wants and requirements and no software solution can be just right in such a condition. It is pointless to try to find an ideal out-of-the-box software app that meets all your business wants. The wise thing to do would be to adapt the system for your special requirements, staff member skill levels, budget, and other factors. For these reasons, do not hasten and invest in well-publicized leading solutions. Though these may be widely used, they may not be the best fit for your unique needs. Do your homework, look into each short-listed application in detail, read a few Bright Pattern Communications Software reviews, speak to the seller for explanations, and finally choose the application that offers what you require.
How Much Does Bright Pattern Cost?
Bright Pattern Pricing Plans:
Free Trial
Voice Select
$90/month
Professional
$120/month
Premium
$160/month
Enterprise
By quote
What are Bright Pattern pricing details?
Bright Pattern Pricing Plans:
Free Trial
Voice Select
$90/month
Professional
$120/month
Premium
$160/month
Enterprise
By quote
Bright Pattern offers four SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select your plan:
Voice Select – $70/month (annual billing) or $90/month (monthly billing)
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
- Recording, grading, surveys
- Real-time supervision, campaigns, wallboards
- Customizable reporting with delivery automation
- Results export automation
- Data capture APIs
- Softphone for Windows / Mac
- Pre-built CRM integrations
- Dynamic Agent Scripting
Professional – $100/month (annual billing) or $120/month (monthly billing)
- All Voice Select features
- Rich web chat, email & SMS
- Email routing, push and pull
- Mobile engagement
- Omnichannel routing
- Omnichannel desktop
- Omnichannel reporting
- WFM Integration
Premium – $140/month (annual billing) or $160/month (monthly billing)
- All Professional features
- Work item routing
- Screen recording
- Advanced Scorecards
- Social Messengers
Enterprise – By quote
- All Premium features
- Tailored CRM integrations
- Business Intelligence
- Active-Active Disaster Recovery
- Global Overflow
- Global Follow-the-Sun
- Speech Analytics Integration
User Satisfaction
Positive Social Media Mentions
84
Negative Social Media Mentions
3
We know that when you decide to purchase a Communications Software it’s vital not only to see how experts rank it in their reviews, but also to check whether the actual clients and businesses that bought it are indeed happy with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Bright Pattern reviews across a vast range of social media sites. The data is then featured in an easy to understand way showing how many clients had positive and negative experience with Bright Pattern. With that information available you should be prepared to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Bright Pattern?
Bright Pattern integrates with the following business systems and applications:
- Salesforce
- ZenDesk
- Microsoft Dynamics
- Oracle RightNow
- WFM
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