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Bright Pattern Review

Bright Pattern
Our score: 8.0 User satisfaction: 96%

What is Bright Pattern?

Bright Pattern provides businesses with an advanced cloud-hosted contact center solution that enables them to handle heavy volume of inbound customer communications as well as perform outbound efforts to drive business growth. This robust and feature-rich cloud contact center software is very user-friendly and can be deployed without harming your existing business architecture.

It is a very comprehensive contact center solution that simplifies the management of all your customer communications. Among the features and capabilities Bright Pattern provides are routing, reporting, quality management, coaching, and surveys to name a few. It also comes with Out-of-the-box CRM integrations and cloud APIs as well as fast and seamless connections to popular social media sites.

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Overview of Bright Pattern Benefits

Bright Pattern is created to simplify customer communications management, allowing companies to provide quality communications, whether inbound or outbound, to their clients and prospects. Fueling Bright Pattern is its very powerful multichannel engine that enables businesses to provide and perform omnichannel customer engagement across any combination of voice, video, and digital channels.

As a cloud-based contact center, Bright Pattern is fast and easy to set up and doesn’t require companies to spend on software installation or additional hardware investments. On top of that, Bright Pattern comes with the best and the latest contact center innovations and features. The software is also built to seamlessly integrate with your existing systems.

With Bright Pattern, businesses are not only capable of delivering Inbound and Outbound communications as well as IVR for voice and video, but it is also built to include all digital channels such as Email, Chat, Social, Mobile In-App, and Messaging. Businesses are able to switch seamlessly between channels, offering clients flexibility to choose how they want to communicate. Bright Pattern connects to the latest social media platform, including Yahoo! Skype, LinkedIn, and Twitter among others.

For agents, they will definitely love how Bright Pattern gives them a unified experience across all channels, which greatly contributes to them delivering maximum efficiency at every instance. The unified agent desktop also makes access to features, customer context, and knowledge base fast and easy.

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Overview of Bright Pattern Features

  • IVR, Skills-based ACD
  • Visual call flow
  • Predictive dialing
  • Recording, grading, surveys
  • Real-time supervision, campaigns, wallboards
  • Customizable reporting with delivery automation
  • Results export automation
  • Data capture APIs
  • Softphone for Windows / Mac
  • Pre-built CRM integrations
  • Dynamic Agent Scripting
  • Rich web chat, email & SMS
  • Email routing, push and pull
  • Mobile engagement
  • Omnichannel routing
  • Omnichannel desktop
  • Omnichannel reporting
  • WFM Integration
  • Work item routing
  • Screen recording
  • Advanced Scorecards
  • Social Messengers
  • Tailored CRM integrations
  • Business Intelligence
  • Active-Active Disaster Recovery
  • Global Overflow
  • Global Follow-the-Sun
  • Speech Analytics Integration

What Problems Will Bright Pattern Solve?

1. Cloud-Based: User-friendly and fast innovation delivery. Functionality updates and maintenance do not impede users functionality. Very secure and adheres to compliance policies.

2. Multichannel: Offers companies with the ability to provide multiple communications channel, giving users more options for communication. 

3. Pure Web-Based User Interface: Simple deployment and works wonderfully with all major browsers, free VoIP softphone, or use any PSTN phone, including dial in and keep a line open

Bright Pattern Position In Our Categories

Since companies have specific business requirements, it is only practical that they steer clear of picking an all-encompassing, “perfect” business application. Be that as it may, it is hard to try to discover such a software solution even among widely used software systems. The right step to do can be to write the numerous significant functions which call for a careful thought such as critical features, price plans, technical skill aptitude of the employees, organizational size, etc. After which, you should double down on the research thoroughly. Have a look at some of these Bright Pattern analyses and check out each of the software solutions in your shortlist more closely. Such well-rounded research can make sure you keep away from unsuitable apps and pay for the system that provides all the tools your business requires in sustaining growth.

Position of Bright Pattern in our main categories:

TOP 200

Bright Pattern is one of the top 200 Communications Software products

If you are interested in Bright Pattern it could also be sensible to examine other subcategories of Communications Software collected in our base of SaaS software reviews.

Organizations have diverse wants and requirements and no software platform can be perfect in such a scenario. It is futile to try to find a perfect off-the-shelf software system that fulfills all your business needs. The wise thing to do would be to adapt the application for your unique needs, worker skill levels, finances, and other elements. For these reasons, do not hurry and pay for well-publicized trendy solutions. Though these may be widely used, they may not be the best fit for your unique needs. Do your groundwork, investigate each short-listed system in detail, read a few Bright Pattern Communications Software reviews, contact the maker for clarifications, and finally choose the application that provides what you need.

How Much Does Bright Pattern Cost?

Bright Pattern Pricing Plans:

Free Trial

Voice Select

$90/month

Professional

$120/month

Premium

$160/month

Enterprise

By quote

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What are Bright Pattern pricing details?

Bright Pattern Pricing Plans:

Free Trial

Voice Select

$90/month

Professional

$120/month

Premium

$160/month

Enterprise

By quote

Bright Pattern offers four SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select your plan:

Voice Select – $70/month (annual billing) or $90/month (monthly billing)

  • IVR, Skills-based ACD
  • Visual call flow
  • Predictive dialing
  • Recording, grading, surveys
  • Real-time supervision, campaigns, wallboards
  • Customizable reporting with delivery automation
  • Results export automation
  • Data capture APIs
  • Softphone for Windows / Mac
  • Pre-built CRM integrations
  • Dynamic Agent Scripting

Professional – $100/month (annual billing) or $120/month (monthly billing)

  • All Voice Select features
  • Rich web chat, email & SMS
  • Email routing, push and pull
  • Mobile engagement
  • Omnichannel routing
  • Omnichannel desktop
  • Omnichannel reporting
  • WFM Integration

Premium – $140/month (annual billing) or $160/month (monthly billing)

  • All Professional features
  • Work item routing
  • Screen recording
  • Advanced Scorecards
  • Social Messengers

Enterprise – By quote

  • All Premium features
  • Tailored CRM integrations
  • Business Intelligence
  • Active-Active Disaster Recovery
  • Global Overflow
  • Global Follow-the-Sun
  • Speech Analytics Integration

User Satisfaction

Positive Social Media Mentions 84
Negative Social Media Mentions 3

We are aware that when you choose to purchase a Communications Software it’s vital not only to see how experts score it in their reviews, but also to check if the actual users and companies that purchased it are genuinely content with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Bright Pattern reviews across a broad array of social media sites. The information is then featured in an easy to understand form showing how many users had positive and negative experience with Bright Pattern. With that information available you will be prepared to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Bright Pattern?

Bright Pattern integrates with the following business systems and applications:

  • Salesforce
  • ZenDesk
  • Microsoft Dynamics
  • Oracle RightNow
  • WFM
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Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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