Bright Pattern provides businesses with an advanced cloud-hosted contact center solution that enables them to handle heavy volume of inbound customer communications as well as perform outbound efforts to drive business growth. This robust and feature-rich cloud contact center software is very user-friendly and can be deployed without harming your existing business architecture.
It is a very comprehensive contact center solution that simplifies the management of all your customer communications. Among the features and capabilities Bright Pattern provides are routing, reporting, quality management, coaching, and surveys to name a few. It also comes with Out-of-the-box CRM integrations and cloud APIs as well as fast and seamless connections to popular social media sites.
Show MoreBright Pattern is created to simplify customer communications management, allowing companies to provide quality communications, whether inbound or outbound, to their clients and prospects. Fueling Bright Pattern is its very powerful multichannel engine that enables businesses to provide and perform omnichannel customer engagement across any combination of voice, video, and digital channels.
As a cloud-based contact center, Bright Pattern is fast and easy to set up and doesn’t require companies to spend on software installation or additional hardware investments. On top of that, Bright Pattern comes with the best and the latest contact center innovations and features. The software is also built to seamlessly integrate with your existing systems.
With Bright Pattern, businesses are not only capable of delivering Inbound and Outbound communications as well as IVR for voice and video, but it is also built to include all digital channels such as Email, Chat, Social, Mobile In-App, and Messaging. Businesses are able to switch seamlessly between channels, offering clients flexibility to choose how they want to communicate. Bright Pattern connects to the latest social media platform, including Yahoo! Skype, LinkedIn, and Twitter among others.
For agents, they will definitely love how Bright Pattern gives them a unified experience across all channels, which greatly contributes to them delivering maximum efficiency at every instance. The unified agent desktop also makes access to features, customer context, and knowledge base fast and easy.
Show More1. Cloud-Based: User-friendly and fast innovation delivery. Functionality updates and maintenance do not impede users functionality. Very secure and adheres to compliance policies.
2. Multichannel: Offers companies with the ability to provide multiple communications channel, giving users more options for communication.
3. Pure Web-Based User Interface: Simple deployment and works wonderfully with all major browsers, free VoIP softphone, or use any PSTN phone, including dial in and keep a line open
Because businesses have distinct business-related needs, it is wise they steer clear of going for an all-in-one, ideal software solution. Nonetheless, it is almost impossible to pinpoint such a software product even among recognizable software systems. The reasonable step to do is to take note of the numerous chief functions that require investigation including important features, costing, skill aptitude of staff, business size, etc. After which, you must conduct your research exhaustively. Go over some Bright Pattern evaluations and explore the other solutions in your shortlist more closely. Such detailed product research can make sure you take out mismatched applications and choose the system that has all the tools your company requires.
Position of Bright Pattern in our main categories:
Bright Pattern is one of the top 200 Communications Software products
If you are considering Bright Pattern it could also be beneficial to check out other subcategories of Communications Software gathered in our base of SaaS software reviews.
It's essential to keep in mind that hardly any software in the Communications Software category is a perfect solution that can match all the requirements of all company types, sizes and industries. It may be a good idea to read a few Bright Pattern Communications Software reviews first as some solutions can dominate just in a really narrow group of applications or be prepared with a really specific type of industry in mind. Others can operate with a goal of being easy and intuitive and as a result lack complex features welcomed by more experienced users. There are also apps that support a broad group of users and offer a powerful feature set, but this in most cases comes at a more significant price of such a service. Ensure you're aware of your needs so that you pick a solution that has specifically the elements you search for.
Bright Pattern Pricing Plans:
$90/month
$120/month
$160/month
By quote
Bright Pattern Pricing Plans:
Free Trial
Voice Select
$90/month
Professional
$120/month
Premium
$160/month
Enterprise
By quote
Bright Pattern offers four SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select your plan:
Voice Select – $70/month (annual billing) or $90/month (monthly billing)
Professional – $100/month (annual billing) or $120/month (monthly billing)
Premium – $140/month (annual billing) or $160/month (monthly billing)
Enterprise – By quote
We are aware that when you decide to buy a Communications Software it’s vital not only to see how experts evaluate it in their reviews, but also to discover whether the real clients and businesses that purchased these solutions are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Bright Pattern reviews across a vast range of social media sites. The information is then featured in a simple to understand form indicating how many people had positive and negative experience with Bright Pattern. With that information at your disposal you should be ready to make an informed business choice that you won’t regret.
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Bright Pattern integrates with the following business systems and applications:
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