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Unit.Chat Review

Unit.Chat
Our score: 8.0 User satisfaction: 95%

What is Unit.Chat?

Unit.Chat is an innovative communication service that makes it possible for brands, agencies, and teams to keep track of messages, comments, and reviews from prospects, subscribers, and customers at various social networking sites and respond to them quickly within Slack. This service gathers all communications with social media users and consolidates them into separate channels or chats in Slack.

Since messages, comments, and reviews from different social networking sites are accessible from a single interface, users along with their teams will be able to immediately engage and interact with people who are making inquiries and requests, raising issues and complaints, or talking about their products or services on social media. This way, they can improve how they deliver customer service and build a good and strong brand reputation online.

Overview of Unit.Chat Benefits

Online Brand Reputation Management

For companies and businesses to build and maintain a positive and strong online reputation, they must be able to find out what prospects and customers from various social networking sites think and feel about their products or services. However, this is a challenging task, as they have to keep up with a lot of posts, comments, and reviews found in different social networking sites like Facebook, Twitter, LinkedIn, Instagram, and YouTube. 

Unit.Chat simplifies such a task by leveraging the capabilities of Slack. This communication service collects posts, comments, and reviews from various social networking sites and organizes them into the Slack interface.

A separate channel or chat for each post, comment, or review can be created in Slack, allowing users to view the entire history of discussions around their products or services. As a result, users can quickly respond to issues or complaints as well as answer reviews from customers, allowing them to improve their online brand reputation. 

Quick Lead Management and Customer Service

Teams can use Unit.Chat to accelerate the process of engaging with prospects and supporting customers. Since the service consolidates prospects and customers’ messages from different social networking sites into one interface, they can now rapidly respond to prospects who are requesting information related to their products or services and customers that are asking assistance or support from them. This makes it easy for teams to capture and convert prospects as well as satisfy and retain existing customers.

Handle Communications from Anywhere

Unit.Chat leverages the capabilities of Slack as a cloud-based communication and collaboration tool. With this tool, users can conveniently access and manage all communications with prospects and customers from any type of device, be it a desktop, laptop, or smartphone. Unit.Chat’s integration with Slack, therefore, enables users to interact with prospects and customers and work with their colleagues from anywhere. Also, Slack notifies them of upcoming messages and updates posts, comments, and reviews in real-time.

Overview of Unit.Chat Features

  • Social Media Communications
  • Slack Channels/Chats
  • Online Reputation Management
  • Customer Review Tracking
  • Team Access
  • Cloud-Based Service
  • Real-Time Notifications

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Unit.Chat Position In Our Categories

Since businesses have special business-related requirements, it is practical they steer clear of getting a one-size-fits-all, ”best” business program. Still, it would be almost impossible to stumble on such application even among well-known software solutions. The correct thing to do would be to tabulate the numerous key factors which call for a careful thought including crucial features, pricing, skill competence of the employees, business size, etc. After which, you must follow through the research comprehensively. Have a look at some of these Unit.Chat evaluations and explore the other applications in your shortlist more closely. Such all-encompassing research can make sure you steer clear of ill-fitting applications and subscribe to the one that offers all the features you require company requires.

Position of Unit.Chat in our main categories:

TOP 200

Unit.Chat is one of the top 200 Communications Software products

If you are considering Unit.Chat it could also be beneficial to examine other subcategories of Communications Software gathered in our database of SaaS software reviews.

It's essential to keep in mind that virtually no app in the Communications Software category is a perfect solution able to fulfill all the goals of different company types, sizes and industries. It may be a good idea to read a few Unit.Chat Communications Software reviews first as certain software can dominate just in a very small group of applications or be prepared with a very specific type of industry in mind. Others might function with an idea of being simple and intuitive and therefore lack complicated functions desired by more experienced users. You can also find solutions that support a broad group of users and offer a rich feature base, but that frequently comes at a more significant price of such a software. Be certain that you're aware of your requirements so that you buy a software that provides exactly the elements you search for.

How Much Does Unit.Chat Cost?

Unit.Chat Pricing Plans:

Free Trial

Quoted-based Plan

Contact vendor

Unit.Chat’s SMB and enterprise pricing information is available only via request. Contact the service provider to get a quote.

User Satisfaction

Positive Social Media Mentions 326
Negative Social Media Mentions 20

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Unit.Chat reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Unit.Chat. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English
  • Russian

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Unit.Chat pricing details?

Unit.Chat Pricing Plans:

Free Trial

Quoted-based Plan

Contact vendor

Unit.Chat’s SMB and enterprise pricing information is available only via request. Contact the service provider to get a quote.

What integrations are available for Unit.Chat?

Unit.Chat directly integrates with the following platforms:

  • Slack
  • Facebook
  • LinkedIn
  • Instagram
  • Twitter
  • YouTube
  • Indeed
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Reviewed By Nestor Gilbert
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