Callcap Review

Our score: 7.7 User satisfaction: N/A

What is Callcap?

Callcap is an insightful customer phone interaction recording application for businesses of all sizes. The software aids business organizations in gaining an understanding of their voice engagements so that they can turn them into customers.

With Callcap, companies can leverage the information they gain from call recordings to create and enhance customer experiences. They can also use these recordings to further their employees’ training for them to be able to better handle calls and issues.

Moreover, Callcap lets businesses know which marketing strategies are working best. With the call tracking feature, they can know the source of the caller and devise plans to enhance that source and others.

Overview of Callcap Benefits

Instant Phone Numbers

With Callcap, companies do not have to wait long to have a local and toll-free phone number to be issued to them. The software has an inventory of ready-to-use phone numbers so that businesses can immediately set-up their sales calls and services.

Readily-Available Recordings

Callcap comes with a call recording feature. This lets managers and team leaders evaluate sales peoples’ interactions with customers, identify training opportunities, and better understand customers’ needs. On top of that, this tool can be utilized to pinpoint best performing employees and reward them for their efforts.

Marketing Insights

Callcap enables companies to identify which channel drives more callers to their centers. Whether online or offline, the solution tracks down the sources of calls. This allows businesses to come up with strategies to leverage their best performing channel and augment their efforts in other areas.

Customer Issue Resolution

By listening in to calls, managers and team leaders are able to step in and aid their employees and members in resolving customer issues. This lets immediate supervisors mitigate problems from escalating further and also enables them to gain deep insights.

Caller Engagement

Callcap comes with a slew of tools that enable businesses to connect with their customers through voice. With the application, they can use pre-canned calls for surveys, appointment reminders and other notifications, and even to inform their audiences of special promotions.

Overview of Callcap Features

  • Local & Toll-Free Numbers
  • Call Recording
  • Call Tracking
  • Call Monitoring
  • Instant Notifications
  • Customer Recover
  • Customer Contact

Callcap Position In Our Categories

Because companies have distinctive business-related wants, it is wise that they abstain from purchasing an all-encompassing, ”best” software system. Having said that, it would be hard to try to find such a software system even among sought-after software products.
The logical step to undertake would be to note down the varied key aspects that entail investigation including key features, price terms, technical skill levels of staff members, business size, etc. Thereafter, you should follow through the research fully. Go over some of these Callcap evaluations and explore each of the software options in your shortlist more closely. Such all-encompassing research makes sure you avoid mismatched apps and subscribe to the system which meets all the aspects your company requires.

Position of Callcap in our main categories:

TOP 200

Callcap is one of the top 200 Customer Support Software products

Callcap is also listed in the following subcategories:

Since each organization has unique business wants, it is advisable for them to abstain from looking for a one-size-fits-all ideal software solution. Needless to say, it would be pointless to try to find such an app even among popular software applications. The smart thing to do would be to jot down the various essential factors that require consideration such as required features, finances, skill levels of employees, company size etc. Then, you should do your homework thoroughly. Read some Callcap Call Center Software reviews and check out each of the other solutions in your shortlist in detail. Such exhaustive groundwork can ensure you discard ill-fitting applications and zero in on the solution that offers all the elements you require for business success.

How Much Does Callcap Cost?

Callcap Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Callcap’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Callcap reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Callcap. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based


  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Callcap pricing details?

Callcap Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Callcap’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Callcap?

No information available.


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Reviewed By Nestor Gilbert
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