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Callcap REVIEW

Call Center Software

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What is Callcap?

Callcap is an insightful customer phone interaction recording application for businesses of all sizes. The software aids business organizations in gaining an understanding of their voice engagements so that they can turn them into customers.

With Callcap, companies can leverage the information they gain from call recordings to create and enhance customer experiences. They can also use these recordings to further their employees’ training for them to be able to better handle calls and issues.

Moreover, Callcap lets businesses know which marketing strategies are working best. With the call tracking feature, they can know the source of the caller and devise plans to enhance that source and others.

Overview of Callcap Benefits

Instant Phone Numbers

With Callcap, companies do not have to wait long to have a local and toll-free phone number to be issued to them. The software has an inventory of ready-to-use phone numbers so that businesses can immediately set-up their sales calls and services.

Readily-Available Recordings

Callcap comes with a call recording feature. This lets managers and team leaders evaluate sales peoples’ interactions with customers, identify training opportunities, and better understand customers’ needs. On top of that, this tool can be utilized to pinpoint best performing employees and reward them for their efforts.

Marketing Insights

Callcap enables companies to identify which channel drives more callers to their centers. Whether online or offline, the solution tracks down the sources of calls. This allows businesses to come up with strategies to leverage their best performing channel and augment their efforts in other areas.

Customer Issue Resolution

By listening in to calls, managers and team leaders are able to step in and aid their employees and members in resolving customer issues. This lets immediate supervisors mitigate problems from escalating further and also enables them to gain deep insights.

Caller Engagement

Callcap comes with a slew of tools that enable businesses to connect with their customers through voice. With the application, they can use pre-canned calls for surveys, appointment reminders and other notifications, and even to inform their audiences of special promotions.

Overview of Callcap Features

  • Local & Toll-Free Numbers
  • Call Recording
  • Call Tracking
  • Call Monitoring
  • Instant Notifications
  • Customer Recover
  • Customer Contact

Callcap Position In Our Categories

Position of Callcap in our main categories:


Callcap is one of the top 200 Customer Support Softwareproducts


Callcap is one of the 200
Customer Support Software products

Callcap is also listed in the following subcategories:

Call Center Software#36
Call Center Software#36

There are trendy and widely used solutions in each software category. But are they essentially the best fit for your enterprise’s specific needs? A trendy software application may have thousands of users, but does it provide what you require? For this reason, do not blindly invest in popular systems. Read at least a few Callcap reviews and think about the elements that you desire in the software such as the fees, main functionality, available integrations etc. Then, select a few apps that fit your wants. Check out the free trials of these platforms, read online opinions, get information from the seller, and do your investigation systematically. This in-depth homework is sure to help you choose the most excellent software platform for your company’s special requirements.

How Much Does Callcap Cost?

Callcap Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Callcap’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Callcap reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Callcap. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?


What are Callcap pricing details?

Callcap Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Callcap’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Callcap?

No information available.

User reviews

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