Price

by quote

Logo of Callcap
Ask Vendor A QuestionFind A Better App
Logo of Callcap

Callcap REVIEW

Call Center Software

No user reviews
USER SATISFACTION N/A
OUR SCORE 7.7

What is Callcap?

Callcap is an insightful customer phone interaction recording application for businesses of all sizes. The software aids business organizations in gaining an understanding of their voice engagements so that they can turn them into customers.

With Callcap, companies can leverage the information they gain from call recordings to create and enhance customer experiences. They can also use these recordings to further their employees’ training for them to be able to better handle calls and issues.

Moreover, Callcap lets businesses know which marketing strategies are working best. With the call tracking feature, they can know the source of the caller and devise plans to enhance that source and others.

Overview of Callcap Benefits

Instant Phone Numbers

With Callcap, companies do not have to wait long to have a local and toll-free phone number to be issued to them. The software has an inventory of ready-to-use phone numbers so that businesses can immediately set-up their sales calls and services.

Readily-Available Recordings

Callcap comes with a call recording feature. This lets managers and team leaders evaluate sales peoples’ interactions with customers, identify training opportunities, and better understand customers’ needs. On top of that, this tool can be utilized to pinpoint best performing employees and reward them for their efforts.

Marketing Insights

Callcap enables companies to identify which channel drives more callers to their centers. Whether online or offline, the solution tracks down the sources of calls. This allows businesses to come up with strategies to leverage their best performing channel and augment their efforts in other areas.

Customer Issue Resolution

By listening in to calls, managers and team leaders are able to step in and aid their employees and members in resolving customer issues. This lets immediate supervisors mitigate problems from escalating further and also enables them to gain deep insights.

Caller Engagement

Callcap comes with a slew of tools that enable businesses to connect with their customers through voice. With the application, they can use pre-canned calls for surveys, appointment reminders and other notifications, and even to inform their audiences of special promotions.

Overview of Callcap Features

  • Local & Toll-Free Numbers
  • Call Recording
  • Call Tracking
  • Call Monitoring
  • Instant Notifications
  • Customer Recover
  • Customer Contact

Callcap Position In Our Categories

Position of Callcap in our main categories:

200

Callcap is one of the top 200 Customer Support Software products

200

Callcap is one of the 200
Customer Support Software products


Callcap is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#29
Category:Position:
Call Center Software#29

It is essential to keep in mind that virtually no app in the Call Center Software category will be an ideal solution able to fulfill all the needs of all business types, sizes and industries. It may be a good idea to read a few Callcap reviews first as specific services may dominate exclusively in a really small set of applications or be designed with a very specific type of industry in mind. Others may work with an idea of being easy and intuitive and therefore lack advanced elements needed by more experienced users. You can also find services that cater to a large group of customers and offer a powerful feature base, but this in most cases comes at a more significant cost of such a software. Ensure you're aware of your requirements so that you purchase a software that offers specifically the features you search for.

How Much Does Callcap Cost?

Callcap Pricing Plans:

Callcap’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Callcap reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Callcap. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

0

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING

What are Callcap pricing details?

Callcap Pricing Plans:

Callcap’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Callcap?

No information available.

User reviews


No reviews yet

0
0
0
0
0

Average Rating:

Write your own review of this product

Add a review

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified

Share
Tweet
+1
Share