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Callcap Review

Callcap
Our score: 7.7 User satisfaction: N/A

What is Callcap?

Callcap is an insightful customer phone interaction recording application for businesses of all sizes. The software aids business organizations in gaining an understanding of their voice engagements so that they can turn them into customers.

With Callcap, companies can leverage the information they gain from call recordings to create and enhance customer experiences. They can also use these recordings to further their employees’ training for them to be able to better handle calls and issues.

Moreover, Callcap lets businesses know which marketing strategies are working best. With the call tracking feature, they can know the source of the caller and devise plans to enhance that source and others.

Overview of Callcap Benefits

Instant Phone Numbers

With Callcap, companies do not have to wait long to have a local and toll-free phone number to be issued to them. The software has an inventory of ready-to-use phone numbers so that businesses can immediately set-up their sales calls and services.

Readily-Available Recordings

Callcap comes with a call recording feature. This lets managers and team leaders evaluate sales peoples’ interactions with customers, identify training opportunities, and better understand customers’ needs. On top of that, this tool can be utilized to pinpoint best performing employees and reward them for their efforts.

Marketing Insights

Callcap enables companies to identify which channel drives more callers to their centers. Whether online or offline, the solution tracks down the sources of calls. This allows businesses to come up with strategies to leverage their best performing channel and augment their efforts in other areas.

Customer Issue Resolution

By listening in to calls, managers and team leaders are able to step in and aid their employees and members in resolving customer issues. This lets immediate supervisors mitigate problems from escalating further and also enables them to gain deep insights.

Caller Engagement

Callcap comes with a slew of tools that enable businesses to connect with their customers through voice. With the application, they can use pre-canned calls for surveys, appointment reminders and other notifications, and even to inform their audiences of special promotions.

Overview of Callcap Features

  • Local & Toll-Free Numbers
  • Call Recording
  • Call Tracking
  • Call Monitoring
  • Instant Notifications
  • Customer Recover
  • Customer Contact

Callcap Position In Our Categories

Knowing that businesses have unique business-related requirements, it is only prudent that they avoid buying a one-size-fits-all, ideal business application. Needless to say, it would be hard to try to chance on such an app even among branded software systems. The clever thing to undertake would be to spell out the numerous chief functions which demand deliberation such as critical features, plans, technical skill capability of staff, organizational size, etc. After which, you should follow through the product research comprehensively. Go over these Callcap reviews and check out each of the software solutions in your list more closely. Such comprehensive research ensures you avoid unsuitable software solutions and buy the one that offers all the tools your business requires to achieve growth.

Position of Callcap in our main categories:

TOP 200

Callcap is one of the top 200 Customer Support Software products

Callcap is also listed in the following subcategories:

It's crucial to note that hardly any software in the Call Center Software category is an ideal solution able to match all the goals of different business types, sizes and industries. It may be a good idea to read a few Callcap Call Center Software reviews first as certain solutions can perform well only in a really small set of applications or be created with a really specific type of industry in mind. Others might work with an idea of being simple and intuitive and therefore lack complex functions needed by more experienced users. You can also come across apps that cater to a wide group of users and provide a powerful feature base, but this in most cases comes at a higher cost of such a software. Ensure you're aware of your needs so that you choose a service that provides specifically the functionalities you look for.

How Much Does Callcap Cost?

Callcap Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Callcap’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Callcap reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Callcap. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Callcap pricing details?

Callcap Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Callcap’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Callcap?

No information available.

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Reviewed By Nestor Gilbert
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