Spechy Review
What is Spechy?
Spechy is an omnichannel call center solution for end-to-end call center processes management. It aims to help call center agencies increase the quality of their operations by providing a complete set of advanced tools such as IVR, quality management, scripter, reporting and analytics, predictive dialer, sound recorder, auto search, and others.
One of the platform’s notable features is the wallboard that allows you to manage all the call center processes from a single view which you can also project to other screens like operating televisions. With this, you can follow the daily performance of your agents in real-time and through the reports.
Spechy also offers an easy and flexible automatic call system that allows you to reach customers faster which in turn, will help with your agents’ performance. Moreover, the software gathers all the communication channels and funnels them together to create a unique customer experience for your call center clients.
Show MoreOverview of Spechy Benefits
Call Center Wallboard
Spechy features an advanced wallboard tool that facilitates easy observation of the entire call center operations while also providing the option to share the screen with external monitors. Within it, you can view the status of the representatives, operations data, and agents’ performance in real-time.
Omnichannel Platform
The platform helps you singularize your customers, manage different communication outlets, and report on various media thanks to its support for multiple communication channels including Instagram, Facebook, Twitter, email, video calls, and phones. Thanks to this omnichannel approach, it’s easier to receive, answer, and manage calls from your customers on different ends as well as view the complete communication history of clients from a single platform. Spechy also deduplicates your customers from different channels to prevent any redundancy issues.
IVR System
The IVR tool lets you send voice greetings to incoming callers and quickly direct them to the right agent. With this, your customers will find it a lot easier to make short transactions like balance and debt inquiries just by dialing.
Reports and Analysis Tools
Spechy is equipped with reporting and analytics tools that let you track all aspects of your communications which is critical in optimizing workforce operations and making better business decisions. The software provides pre-designed reports like operation reports, communication channel reports, call reports, customer representative performance reports, etc. for easier viewing of data.
Show MoreOverview of Spechy Features
- IVR
- Wallboard
- Sound Recording
- Auto-Search
- Omnichannel
- Scripter
- Notification Management
- Reporting Analysis
Awards & Quality Certificates
Spechy Position In Our Categories
Keeping in mind businesses have specific business-related demands, it is wise they avoid purchasing an all-encompassing, “perfect” business program. Needless to say, it is hard to discover such a software system even among recognizable software systems. The best thing to do is to list the several main factors that require examination including major features, budget, skill levels of staff, company size, etc. Thereafter, you must do your product research exhaustively. Have a look at some of these Spechy analyses and scrutinize the other applications in your shortlist more closely. Such detailed product research ensures you keep away from mismatched software solutions and subscribe to the one which has all the benefits your company requires.
Position of Spechy in our main categories:
There are well-liked and widely used systems in each software group. But are they essentially the best fit for your organization’s special needs? A popular software solution may have thousands of customers, but does it offer what you need? For this reason, do not blindly invest in popular systems. Read at least a few Spechy Call Center Software reviews and think about the factors that you desire in the software such as the fees, main functionality, available integrations etc. Then, shortlist a few systems that fit your wants. Try out the free trials of these apps, read online opinions, get information from the maker, and do your investigation meticulously. This in-depth research is certain to aid you find the finest software application for your firm’s special needs.
How Much Does Spechy Cost?
Spechy Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Spechy pricing details?
Spechy Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Spechy offers custom enterprise pricing. Get in touch with the vendor for a tailored quote.
User Satisfaction
Positive Social Media Mentions
17
Negative Social Media Mentions
0
We know that when you make a decision to purchase a Call Center Software it’s important not only to learn how professionals rank it in their reviews, but also to find out if the real clients and enterprises that bought these solutions are actually satisfied with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Spechy reviews across a broad array of social media sites. The data is then presented in an easy to digest format showing how many people had positive and negative experience with Spechy. With that information available you will be prepared to make an informed buying decision that you won’t regret.
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Turkish
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Spechy?
No information available.
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