Spechy Review
What is Spechy?
Spechy is an omnichannel call center solution for end-to-end call center processes management. It aims to help call center agencies increase the quality of their operations by providing a complete set of advanced tools such as IVR, quality management, scripter, reporting and analytics, predictive dialer, sound recorder, auto search, and others.
One of the platform’s notable features is the wallboard that allows you to manage all the call center processes from a single view which you can also project to other screens like operating televisions. With this, you can follow the daily performance of your agents in real-time and through the reports.
Spechy also offers an easy and flexible automatic call system that allows you to reach customers faster which in turn, will help with your agents’ performance. Moreover, the software gathers all the communication channels and funnels them together to create a unique customer experience for your call center clients.
Show MoreOverview of Spechy Benefits
Call Center Wallboard
Spechy features an advanced wallboard tool that facilitates easy observation of the entire call center operations while also providing the option to share the screen with external monitors. Within it, you can view the status of the representatives, operations data, and agents’ performance in real-time.
Omnichannel Platform
The platform helps you singularize your customers, manage different communication outlets, and report on various media thanks to its support for multiple communication channels including Instagram, Facebook, Twitter, email, video calls, and phones. Thanks to this omnichannel approach, it’s easier to receive, answer, and manage calls from your customers on different ends as well as view the complete communication history of clients from a single platform. Spechy also deduplicates your customers from different channels to prevent any redundancy issues.
IVR System
The IVR tool lets you send voice greetings to incoming callers and quickly direct them to the right agent. With this, your customers will find it a lot easier to make short transactions like balance and debt inquiries just by dialing.
Reports and Analysis Tools
Spechy is equipped with reporting and analytics tools that let you track all aspects of your communications which is critical in optimizing workforce operations and making better business decisions. The software provides pre-designed reports like operation reports, communication channel reports, call reports, customer representative performance reports, etc. for easier viewing of data.
Show MoreOverview of Spechy Features
- IVR
- Wallboard
- Sound Recording
- Auto-Search
- Omnichannel
- Scripter
- Notification Management
- Reporting Analysis
Awards & Quality Certificates
Spechy Position In Our Categories
Knowing that businesses have special business-related requirements, it is only reasonable they abstain from subscribing to an all-encompassing, ideal system. However, it would be difficult to try to discover such application even among widely used software solutions. The logical step to do should be to note down the varied important aspects which demand careful thought like major features, costing, technical skill levels of staff, company size, etc. Thereafter, you must follow through your research thoroughly. Go over some Spechy evaluations and explore the other software programs in your list more closely. Such well-rounded research can make sure you circumvent unfit apps and choose the one that delivers all the tools your business requires to realize efficiency.
Position of Spechy in our main categories:
Each business is different, and can require a particular type of Call Center Software solution that will be fit for their company size, type of clients and staff and even specific industry they support. You should not count on locating a perfect app that will work for every company no matter what their background is. It may be a good idea to read a few Spechy Call Center Software reviews first and even then you should pay attention to what the service is supposed to do for your business and your staff. Do you require an easy and intuitive app with only essential functions? Will you actually use the advanced tools needed by experts and large enterprises? Are there any specific tools that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a solid software that will fit your budget.
How Much Does Spechy Cost?
Spechy Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Spechy pricing details?
Spechy Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Spechy offers custom enterprise pricing. Get in touch with the vendor for a tailored quote.
User Satisfaction
Positive Social Media Mentions
17
Negative Social Media Mentions
0
We know that when you decide to purchase a Call Center Software it’s vital not only to learn how experts evaluate it in their reviews, but also to check whether the actual people and enterprises that purchased it are indeed happy with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Spechy reviews across a vast range of social media sites. The information is then featured in a simple to understand way indicating how many clients had positive and negative experience with Spechy. With that information at hand you should be ready to make an informed purchasing decision that you won’t regret.
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Turkish
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Spechy?
No information available.
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