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ZaiConversations REVIEW

Call Center Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.0

What is ZaiConversations?

ZaiConversations is a cloud-based contact center solution designed to make the communication process between service agent and customer smooth, seamless, and productive. With ZaiConversations, call centers have an integrated view and immediate access to their caller’s information and history, making it easy for agents to effectively engage and interact with their clients’, understand what they need, and find an efficient way to resolve their issues or answer their queries.

The software’s artificial intelligence helps prioritize calls and service requests from customers based on multiple factors, such as wait times, call frequency, number of transfers, and service level agreements. ZaiConversations also have a forecasting functionality that helps users ensure that they have an adequate number of agents to address a projected influx of calls. This results in less waiting time, more issues resolved, and more customers satisfied with their service experience.

Overview of ZaiConversations Benefits

ZaiConversations revolutionizes the contact center industry with its unique approach that is more focused on interaction above anything else. It is a solution designed to make communications between companies and customers more rewarding and turn any engagement into a smooth, seamless, and productive experience.

Powered by Zai, the software’s artificial intelligence, users can map out a smooth and unhindered contact journey for their clients. Agents have instant access to their customers’ previous calls, issues, and other essential information that can help them quickly tailor a resolution and a smooth contact experience for their clients. Zai also uses its own algorithm to route calls efficiently and pair caller with the most qualified agent available.

ZaiConversations doesn’t break the bank, which makes it an ideal contact center platform for small to medium-sized businesses. Users don’t have to be concerned about licensing fees and long-term contracts as ZaiConversations utilizes a usage-based pricing scheme. That means users only pay for what they use, which are activities that bring more value.

Set up is fairly easy. Users only need six minutes to set ZaiConversations and then start their interaction with their clients and prospects. Ease of use is another highlight. The software is built for fast and effortless self-administration.

Overview of ZaiConversations Features

  • Click to Dial
  • Contact Journey
  • Conversation Journey
  • Incoming Call Notification
  • Recording Playback
  • Customer Weather Information
  • Omni-Channel Hub
  • Create Notes
  • Customer Tagging

What Problems Will ZaiConversations Solve?

  • Omni-channel in one single platform
  • Contact center solution: Complete feature set to run your business on 1 single platform
  • Small CC can’t afford a CC solution. They use a PBX solution but doesn’t have all the info you need to track the performance and client’s journey. ZaiConversation affordable and accessible for every organization: SME/ BPO/ Corporates
  • Problem with current solution: too expensive. Solution: customers save up to 50% with ZaiConversation pricing strategy.

Awards & Quality Certificates

ZaiConversations Position In Our Categories

Position of ZaiConversations in our main categories:

200

ZaiConversations is one of the top 200 Customer Support Software products

200

ZaiConversations is one of the top 200
Customer Support Software products


ZaiConversations is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#19
Category:Position:
Call Center Software#19

Every company has different needs and needs a software that can be personalized for their size, type of workers and customers, and the particular industry they are in. For these reasons, no system can provide perfect features out-of-the-box. When you try to find a software product, first be sure what you need it for. Read some ZaiConversations reviews and ask yourself do you desire basic functionality or do you need sophisticated features? Are there any industry-specific features that you are seeking? Obtain the answers to these questions to aid your search. There are lots of factors that you need to mull over and these include your finances, particular business requirements, your organization size, integration requirements etc. Take your time, try out a few free trials, and finally zero in on the system that presents all that you require to enhance your company efficiency and productivity.

How Much Does ZaiConversations Cost?

ZaiConversations Pricing Plans:

ZaiConversations uses a simple but sophisticated usage-based payment model. Contact ZaiLab for more enterprise pricing information and other product details.

User Satisfaction

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ZaiConversations reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ZaiConversations. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

1

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are ZaiConversations pricing details?

ZaiConversations Pricing Plans:

ZaiConversations uses a simple but sophisticated usage-based payment model. Contact ZaiLab for more enterprise pricing information and other product details.

What integrations are available for ZaiConversations?

No information available.

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