Zailab Review

Our score: 8.0 User satisfaction: 100%

What is Zailab?

Zailab is a cloud-based contact center solution designed to make the communication process between service agent and customer smooth, seamless, and productive. With Zailab, call centers have an integrated view and immediate access to their caller’s information and history, making it easy for agents to effectively engage and interact with their clients’, understand what they need, and find an efficient way to resolve their issues or answer their queries.

The software’s artificial intelligence helps prioritize calls and service requests from customers based on multiple factors, such as wait times, call frequency, number of transfers, and service level agreements. Zailab also have a forecasting functionality that helps users ensure that they have an adequate number of agents to address a projected influx of calls. This results in less waiting time, more issues resolved, and more customers satisfied with their service experience.

Overview of Zailab Benefits

Zailab revolutionizes the contact center industry with its unique approach that is more focused on interaction above anything else. It is a solution designed to make communications between companies and customers more rewarding and turn any engagement into a smooth, seamless, and productive experience.

Powered by Zai, the software’s artificial intelligence, users can map out a smooth and unhindered contact journey for their clients. Agents have instant access to their customers’ previous calls, issues, and other essential information that can help them quickly tailor a resolution and a smooth contact experience for their clients. Zai also uses its own algorithm to route calls efficiently and pair caller with the most qualified agent available.

Zailab doesn’t break the bank, which makes it an ideal contact center platform for small to medium-sized businesses. Users don’t have to be concerned about licensing fees and long-term contracts as Zailab utilizes a usage-based pricing scheme. That means users only pay for what they use, which are activities that bring more value.

Set up is fairly easy. Users only need six minutes to set Zailab and then start their interaction with their clients and prospects. Ease of use is another highlight. The software is built for fast and effortless self-administration.

Overview of Zailab Features

  • Click to Dial
  • Contact Journey
  • Conversation Journey
  • Incoming Call Notification
  • Recording Playback
  • Customer Weather Information
  • Omni-Channel Hub
  • Create Notes
  • Customer Tagging

What Problems Will Zailab Solve?

  • Omni-channel in one single platform
  • Contact center solution: Complete feature set to run your business on 1 single platform
  • Small CC can’t afford a CC solution. They use a PBX solution but doesn’t have all the info you need to track the performance and client’s journey. Zailab affordable and accessible for every organization: SME/ BPO/ Corporates
  • Problem with current solution: too expensive. Solution: customers save up to 50% with Zailab pricing strategy.

Zailab Position In Our Categories

Keeping in mind businesses have specific business-related needs, it is logical that they avoid going for a one-size-fits-all, ideal software. Just the same, it would be hard to chance on such application even among popular software solutions. The sensible step to do should be to list the numerous significant aspects that necessitate investigation like important features, price terms, skill ability of staff, organizational size, etc. The second step is, you must do the product research systematically. Read some Zailab analyses and explore the other software systems in your list more closely. Such comprehensive product investigation can make sure you drop poorly fit apps and pay for the system that offers all the function you require business requires.

Position of Zailab in our main categories:

TOP 200

Zailab is one of the top 200 Customer Support Software products

Zailab is also listed in the following subcategories:

It is crucial to realize that virtually no app in the Call Center Software category will be an ideal solution that can meet all the needs of all company types, sizes and industries. It may be a good idea to read a few Zailab Call Center Software reviews first as specific services may perform well exclusively in a very small group of applications or be prepared with a really specific type of industry in mind. Others may work with a goal of being simple and intuitive and consequently lack advanced elements desired by more experienced users. You can also come across software that cater to a wide group of customers and offer a powerful feature toolbox, but that usually comes at a higher cost of such a service. Make sure you're aware of your needs so that you select a service that offers all the features you look for.

How Much Does Zailab Cost?

Zailab Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Zailab uses a simple but sophisticated usage-based payment model. Contact the vendor for more enterprise pricing information and other product details.

User Satisfaction

Positive Social Media Mentions 66
Negative Social Media Mentions 0

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Zailab reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Zailab. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Zailab pricing details?

Zailab Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Zailab uses a simple but sophisticated usage-based payment model. Contact the vendor for more enterprise pricing information and other product details.

What integrations are available for Zailab?

No information available.


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Reviewed By Jenny Chang
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