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Deskforce REVIEW

Call Center Software

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OUR SCORE 8.0

What is Deskforce?

Deskforce is a cloud-based contact center platform that offers businesses and organizations with a suite of real-time communications solutions, allowing them to effecctively engage their clients through a plethora of communication channels. Among the solutions it offers include Predictive Dialer, Cloud PBX, SMS and Messaging, Virtual Numbers, SIP Trunking, and Speech to Text.

With its proprietary SaaS-based applications, API’s and CRM integrations, Deskforce gives their users a comprehensive platform that improves customer engagement and bolsters agent productivity by up to 400%. Driven by its API-first strategy, Deskforce developers place the interests and requirements of their clients’ developers front and forward, ensuring that the contact center software they want is indeed what they get.

Overview of Deskforce Benefits

Deskforce gives you a powerful and user-friendly contact center software that runs smoothly from the cloud. It provides you with a plethora of customer communication and engagement solutions that your agents will find easy to use and master and deliver positive experiences to your customers at every point and instance.

Whether you are handling inbound or outbound calls or provide messaging and SMS notifications and support, Deskforce is a system that suits your contact center needs and specifications.

Its Atomic Dialer feature enables you to take full advantage of your engagements and make them more meaningful and fruitful. This predictive dialing functionality threshes out calls except the ones identified and associated with your leads. With Atomic Dialer, any outbound call center or sales and marketing team will see their engagements soar and conversion rates rise.

Need a corporate-grade phone system sans the expensive equipment? Deskforce gives you a full-featured business phone setup that is totally cloud-based, scalable, and highly secure. Once everything is set, which can be accomplished within 24 hours, you can call from anywhere in the world, minus the bulky external devices and the expenses that come with the hardware, installation, and maintenance.

Some people prefer to be contacted via SMS. Deskforce lets you create your own SMS processes that work for you and your customers. You can integrate SMS with PBX, make it work along with Deskforce Predictive Dialer, and launch mass SMS campaigns among others.

Overview of Deskforce Features

What Problems Will Deskforce Solve?

Calling leads and contacts can be a boring and complicated task as it involves dealing with tens to hundreds of contacts and storing lead information in a number of silos. Other issues that plague lead engagement and slow down the process of real-time contact include Timezones, busy signals, voicemails, etc. All these can all alter and delay your campaign.

Deskforce takes out all the pain points from dialing and contacting your leads. Deskforce automatically contacts the lead at the desired time and only passes live calls to your agents. Agents will find a %400 improvement in their performance as less time is required in getting a live answer.

Furthermore, any contact that is unable to answer can be sent an SMS and EMAIL automatically with a link for them to press which will trigger another attempt by the agent!

Awards & Quality Certificates

Deskforce Position In Our Categories

Position of Deskforce in our main categories:

200

Deskforce is one of the top 200 Customer Support Software products

200

Deskforce is one of the 200
Customer Support Software products


Deskforce is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#21
Category:Position:
Call Center Software#21

Companies have unique needs and requirements and no software solution can be perfect in such a scenario. It is futile to try to find a perfect out-of-the-box software app that fulfills all your business needs. The smart thing to do would be to adapt the solution for your special requirements, staff member skill levels, finances, and other aspects. For these reasons, do not rush and pay for well-publicized leading systems. Though these may be widely used, they may not be the perfect fit for your particular needs. Do your groundwork, look into each short-listed system in detail, read a few Deskforce reviews, call the seller for clarifications, and finally select the application that provides what you need.

How Much Does Deskforce Cost?

Deskforce Pricing Plans:

Contact Deskforce for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

User Satisfaction

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Deskforce reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Deskforce. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
  • Russia
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Deskforce pricing details?

Deskforce Pricing Plans:

Contact Deskforce for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

What integrations are available for Deskforce?

Deskforce integrates with the following business systems and applications:

  • Salesforce
  • Microsoft Dynamics
  • Zendesk
  • Zoho
  • Bitrix
  • SugarCRM
  • HighRise
  • Vtiger
  • Zurmo

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