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Unymira Knowledge Center REVIEW

Call Center Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.0

What is Unymira Knowledge Center?

Unymira Knowledge Center is a knowledge management software aimed at call centers and contact centers. This platform is built to provide customer-facing agents instant access to reliable, relevant, and updated information, such as product description, manuals, troubleshooting documents, and other knowledge. This enables them to provide better, more efficient customer service.

With Unymira Knowledge Center, customer support agents, telemarketers, and salespeople are able to find information akin to one looking for answers in Google. All they have to do is just type and press enter. Unymira Knowledge Center’s powerful search engine will instantly deliver relevant information and give agents the best answers to any question effortlessly.

Overview of Unymira Knowledge Center Benefits

Unymira Knowledge Center boasts of Advanced search capability that speeds up agents access to reliable and relevant information. With the software’s powerful search engine, agents simply just have to enter keywords and Unymira Knowledge Center will bring the data they need. It basically eliminates having to scan and go through various files and documents to find the answers to their customers’ questions, dramatically speeding the resolution process and ensuring customers are satisfied with the rapid response.

Call center agents need to have the information they need instantly accessible. With Unymira Knowledge Center, all the information, history, and other data are stored in a single, unified place. You don’t have to maintain separate databases to store all your information. Unymira Knowledge Center takes care of that easily.

Another advantage Unymira Knowledge Center brings to the table include a very friendly, easy to use content creation tool. You can create content to supplement or add to existing information in your database or supply the organization with fresh information not found in your system. Agents can interact with your knowledge articles, enabling them to add, edit, or modify content within the articles.

Other benefits Unymira Knowledge Center offers are Advanced reporting and analytics, troubleshooting, integrated E-learning, workflow and approval for articles, and inter-agent chat.

Overview of Unymira Knowledge Center Features

  • Advanced search capability
  • Knowledge is stored in one central place
  • Easy to use content creation tool
  • Multilanguage support
  • Agents can interact with knowledge articles
  • Advanced reporting & analytics
  • Troubleshooting
  • Integrated E-learning
  • Workflow and approval for articles
  • Decision tree creation tool
  • Inter-agent chat

What Problems Will Unymira Knowledge Center Solve?

1) Customer service agents need to be able to quickly and easily access knowledge in order to provide quality customer service.

Knowledge Center is able to store and organize all of your knowledge and offers an intelligent search feature that makes searching the knowledge base as easy as a Google search.

2) Training new agents is a difficult task. 

Knowledge Center offers E-learning capability that helps to make every one of your agents an expert from the first day.

3) Many customers want to be able to get answers to their questions online, without needing to call an agent.

Knowledge Center seamlessly integrates with Knowledge First, an award-winning web self-service tool. This gives your customers the ability to search your knowledge base themselves and find answers quickly and easily, saving your agents time and saving you money.

Awards & Quality Certificates

Unymira Knowledge Center Position In Our Categories

Position of Unymira Knowledge Center in our main categories:

200

Unymira Knowledge Center is one of the top 200 Customer Support Software products

200

Unymira Knowledge Center is one of the 200
Customer Support Software products


Unymira Knowledge Center is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#23
Category:Position:
Call Center Software#23

Every enterprise has different wants and needs a system that can be customized for their size, type of workers and buyers, and the particular industry they are in. For these reasons, no system can proffer perfect tools out-of-the-box. When you search a software app, first be sure what you want it for. Read some Unymira Knowledge Center reviews and ask yourself do you desire basic tools or do you want advanced functionality? Are there any industry-specific tools that you are searching for? Get the answers to these questions to assist your search. There are plenty of elements that you need to consider and these include your budget, particular business wants, your company size, integration requirements etc. Take your time, check out a few free trials, and finally zero in on the app that presents all that you need to boost your company competence and productivity.

How Much Does Unymira Knowledge Center Cost?

Unymira Knowledge Center Pricing Plans:

Contact Unymira for more information about their basic and enterprise pricing options. You can also sign up for a demol to see if the software is a perfect fit for your business.

User Satisfaction

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Unymira Knowledge Center reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Unymira Knowledge Center. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

7

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
Language Support
  • English
  • German
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Unymira Knowledge Center pricing details?

Unymira Knowledge Center Pricing Plans:

Contact Unymira for more information about their basic and enterprise pricing options. You can also sign up for a demol to see if the software is a perfect fit for your business.

What integrations are available for Unymira Knowledge Center?

Unymira Knowledge Center integrates with the following business systems and applications:

  • ServiceNow
  • Salesforce
  • Slack
  • Zendesk
  • SAP
  • Microsoft Dynamics NAV
  • BMC
  • Sharepoint
  • Microsoft

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