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Unymira Knowledge Center Review

Unymira Knowledge Center
Our score: 8.0 User satisfaction: 100%

What is Unymira Knowledge Center?

Unymira Knowledge Center is a knowledge management software aimed at call centers and contact centers. This platform is built to provide customer-facing agents instant access to reliable, relevant, and updated information, such as product description, manuals, troubleshooting documents, and other knowledge. This enables them to provide better, more efficient customer service.

With Unymira Knowledge Center, customer support agents, telemarketers, and salespeople are able to find information akin to one looking for answers in Google. All they have to do is just type and press enter. Unymira Knowledge Center’s powerful search engine will instantly deliver relevant information and give agents the best answers to any question effortlessly.

Overview of Unymira Knowledge Center Benefits

Unymira Knowledge Center boasts of Advanced search capability that speeds up agents access to reliable and relevant information. With the software’s powerful search engine, agents simply just have to enter keywords and Unymira Knowledge Center will bring the data they need. It basically eliminates having to scan and go through various files and documents to find the answers to their customers’ questions, dramatically speeding the resolution process and ensuring customers are satisfied with the rapid response.

Call center agents need to have the information they need instantly accessible. With Unymira Knowledge Center, all the information, history, and other data are stored in a single, unified place. You don’t have to maintain separate databases to store all your information. Unymira Knowledge Center takes care of that easily.

Another advantage Unymira Knowledge Center brings to the table include a very friendly, easy to use content creation tool. You can create content to supplement or add to existing information in your database or supply the organization with fresh information not found in your system. Agents can interact with your knowledge articles, enabling them to add, edit, or modify content within the articles.

Other benefits Unymira Knowledge Center offers are Advanced reporting and analytics, troubleshooting, integrated E-learning, workflow and approval for articles, and inter-agent chat.

Overview of Unymira Knowledge Center Features

  • Advanced search capability
  • Knowledge is stored in one central place
  • Easy to use content creation tool
  • Multilanguage support
  • Agents can interact with knowledge articles
  • Advanced reporting & analytics
  • Troubleshooting
  • Integrated E-learning
  • Workflow and approval for articles
  • Decision tree creation tool
  • Inter-agent chat

What Problems Will Unymira Knowledge Center Solve?

1) Customer service agents need to be able to quickly and easily access knowledge in order to provide quality customer service.

Knowledge Center is able to store and organize all of your knowledge and offers an intelligent search feature that makes searching the knowledge base as easy as a Google search.

2) Training new agents is a difficult task. 

Knowledge Center offers E-learning capability that helps to make every one of your agents an expert from the first day.

3) Many customers want to be able to get answers to their questions online, without needing to call an agent.

Knowledge Center seamlessly integrates with Knowledge First, an award-winning web self-service tool. This gives your customers the ability to search your knowledge base themselves and find answers quickly and easily, saving your agents time and saving you money.

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

Unymira Knowledge Center Position In Our Categories

Bearing in mind businesses have distinct business-related wants, it is only rational that they steer clear of buying an all-encompassing, ideal business application. Regardless, it would be almost impossible to try to pinpoint such application even among popular software products.
The clever step to undertake should be to make a list of the several significant functions which demand examination including critical features, price plans, technical skill levels of the users, business size, etc. Then, you must conduct the research comprehensively. Have a look at these Unymira Knowledge Center review articles and check out the other software options in your list more closely. Such all-encompassing research ascertains you drop mismatched apps and subscribe to the system which has all the function your business requires.

Position of Unymira Knowledge Center in our main categories:

TOP 200

Unymira Knowledge Center is one of the top 200 Customer Support Software products

Unymira Knowledge Center is also listed in the following subcategories:

Each enterprise has different needs and needs an application that can be customized for their size, type of staff members and customers, and the particular industry they are in. For these reasons, no system can offer perfect features off-the-shelf. When you look for a software product, first be sure what you need it for. Read some Unymira Knowledge Center Call Center Software reviews and ask yourself do you desire basic functionality or do you want sophisticated features? Are there any industry-specific features that you are searching for? Obtain the answers to these questions to aid your search. There are plenty of factors that you need to reflect on and these include your finances, particular business needs, your organization size, integration requirements etc. Take your time, check out a few free trials, and finally select the platform that offers all that you need to boost your firm efficiency and productivity.

How Much Does Unymira Knowledge Center Cost?

Unymira Knowledge Center Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Unymira for more information about their basic and enterprise pricing options. You can also sign up for a demo to see if the software is a perfect fit for your business.

User Satisfaction

Positive Social Media Mentions 7
Negative Social Media Mentions 0

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Unymira Knowledge Center reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Unymira Knowledge Center. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Screenshots

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • German

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Unymira Knowledge Center user reviews

Game Changer for Customer Service / Call Centers

Read full review >
Anonymous Reviewer
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 30.08.2019 Company Size: 51-100 Employees Industry: Retail

What are Unymira Knowledge Center pricing details?

Unymira Knowledge Center Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Unymira for more information about their basic and enterprise pricing options. You can also sign up for a demo to see if the software is a perfect fit for your business.

What integrations are available for Unymira Knowledge Center?

Unymira Knowledge Center integrates with the following business systems and applications:

  • ServiceNow
  • Salesforce
  • Slack
  • Zendesk
  • SAP
  • Microsoft Dynamics NAV
  • BMC
  • Sharepoint
  • Microsoft

Unymira Knowledge Center average rating:

Average score
5/5 (1 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

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ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: I used this in a call center I used to work for. It was relatively unknown at the time but man, was it a huge difference for us. Instead of looking through our shared folders, sharepoint and training manuals, everything was suddenly in one place. Instead of spending half a call figuring out where to even find the answer, everyone immediately knew where to find everything. Plus they could easily push it out via phone/chat/email/etc.

CONS: Reporting is lacking, still a bit european

Reviewed 2 months ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: I used this in a call center I used to work for. It was relatively unknown at the time but man, was it a huge difference for us. Instead of looking through our shared folders, sharepoint and training manuals, everything was suddenly in one place. Instead of spending half a call figuring out where to even find the answer, everyone immediately knew where to find everything. Plus they could easily push it out via phone/chat/email/etc.

CONS: Reporting is lacking, still a bit european

Reviewed 2 months ago

Read full review >

More reviews from 1 actual users:

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  • Latest
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  • Most negative

Game Changer for Customer Service / Call Centers

Read full review >
Anonymous Reviewer
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 30.08.2019 Company Size: 51-100 Employees Industry: Retail

PROS: I used this in a call center I used to work for. It was relatively unknown at the time but man, was it a huge difference for us. Instead of looking through our shared folders, sharepoint and training manuals, everything was suddenly in one place. Instead of spending half a call figuring out where to even find the answer, everyone immediately knew where to find everything. Plus they could easily push it out via phone/chat/email/etc.

CONS: Reporting is lacking, still a bit european

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Reviewed By Jenny Chang
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