Answerbase Review
What is Answerbase?
Answerbase collects and organizes Q&A content into an easily navigable knowledge base that is productive for both your customers and your company. Answerbase makes it easy for your audience to find answers to common questions while giving subject matter experts quick access to resources necessary to address new inquiries. A central knowledge base ensures that even as your personnel and customers change, their experiences and expertise continue to provide value to your organization.
Administrators can use advanced features such as moderation, actionable content insights, user group management to give users appropriate content access and functional permissions, collaboration notes, private question management, and answer drafting to effectively manage their content, users and access.
You also have admin rights to allow or disallow several functionalities, such as in community Q&A features. This enables you to more efficiently take advantage of certain expertise of your community members and moderate. You can better engage thought leaders and experts to answer questions, maintain their profile, and rate the quality of answers. In turn, these experts get recognized for their contributions on leader boards with badges, reputation points, and highlighted areas of expertise.
Show MoreOverview of Answerbase Benefits
It Minimizes Duplicate Inquiries
Answerbase can reduce the number of support tickets, emails, calls, and other inquiries by more than 30%. This is made possible as you can allow your customers access to a library of helpful information and content. They can help themselves autonomously and get the needed answers by themselves. This can boost customer satisfaction as customers have the power to get their issues resolved quickly or make purchase decisions faster without needing to contact support agents.
Identifies Actionable Content Insights
Answerbase allows you to see what Q&A topics and posts are getting the most demand through actionable content insights. You can easily identify and decide what you need to do to create more detailed and useful blog posts, articles, and Q&As. This enables you to tweak your content strategy and creation to fill all information gaps and serve your customers better.
Offers Community Driven Support
Customer support software should not be mere ticketing solutions. Answerbase goes beyond this as it enables your customers to access community driven support. You can allow your support reps, product evangelists, subject matter experts, and other interested customers to answer questions. This sort of collaboration generates the best quality answers. Customers report of considerable savings and cost efficiency as duplicate queries are substantially scaled down. Thus, this is a good way to improve and scale your support offerings even with the turnover of support reps.
Q&A to Boost Conversions
Q&A readers on eCommerce product pages are much more likely to buy your product than non-readers. Its Q&A widgets come in handy for maintaining close contact with clients and for establishing fruitful collaborations with them. The product page Q&A provides answers to pre-sales questions and fills information gaps to give your customers the help they need to confidently make purchase decisions.
Improves Search Engine Traffic
Public customer support sites and eCommerce stores can use the Answerbase Q&A platform to build relevant content that brings in new visitors to their website via search engines. Each question asked creates a new page on your system that has Search Engine Optimized descriptions, URLs, and page titles. Since people with similar problems use search engines to get solutions, your content will show up in the results and attract new visitors to your site who show interest in your brand, products and services, and content.
Show MoreOverview of Answerbase Features
- Actionable content insights
- Adjust content assignments and functional permissions
- Admin answer drafting with version control
- Admin collaboration notes
- Advanced customization options
- Advanced moderation tools with content assignments
- Be notified about activity relevant to you
- Browse and create articles
- Browse content, post questions, answers and comments
- Code snippet sharing (with syntax highlighting)
- Collaborate with ther admins and moderators on answers
- Collaboration forms the best answers
- Control content and functional permissions
- Customize the look and feel of your user interface
- Default SEO functionality, can be modified by Admin users
- Document, video, and image responses
- Enable or disable community features including gamification
- Enterprise customers get access to a QA environment
- Feature specific content and members
- Import existing content and users
- Import/export content, users, and reports
- Insert your own analytics tools
- Integrate on a sub-directory or sub-domain
- Multilingual interface
- Private question management
- Q&A widgets on product pages to increase conversions
- Responsive design (mobile/tablet/computer)
- Revise queries and feedback to increase clarity
- Robust APIs available
- Scan for related content, subject experts, and queries
- Seamless user integration
- Seamless user integration (Single Sign-On)
- Standard and Advanced APIs
- Subscribe to topics and ask direct questions to subject matter experts
- Turn whatever ideas you have into a reality
- User group management (content access and permissions)
- Vote on the helpfulness and quality of answers
- Widget builders for your website and eCommerce product pages
Answerbase Position In Our Categories
Since companies have specific business requirements, it is practical that they steer clear of selecting a one-size-fits-all, “perfect” software. However, it would be futile to try to come across such an app even among recognizable software products. The reasonable thing to do can be to list the several essential functions that need careful thought such as major features, costing, skill capability of staff members, business size, etc. The second step is, you should conduct your research systematically. Go over these Answerbase evaluations and explore the other software systems in your list more closely. Such all-encompassing product research guarantees you weed out mismatched software products and subscribe to the one that delivers all the tools your business requires.
Position of Answerbase in our main categories:
TOP
200
Answerbase is one of the top 200 Customer Support Software products
If you are interested in Answerbase it could also be sensible to analyze other subcategories of Customer Support Software collected in our database of SaaS software reviews.
Every company has different needs and needs an application that can be customized for their size, kind of employees and clients, and the specific industry they are in. For these reasons, no platform can proffer perfect functionality out-of-the-box. When you search a software system, first be sure what you want it for. Read some Answerbase Customer Support Software reviews and ask yourself do you need basic features or do you require complex functionality? Are there any industry-specific functionalities that you are looking for? Get the answers to these questions to help your search. There are plenty of factors that you need to consider and these include your budget, particular business needs, your organization size, integration requirements etc. Take your time, use a few free trials, and finally select the platform that presents all that you want to improve your organization efficiency and productivity.
How Much Does Answerbase Cost?
Answerbase Pricing Plans:
Free Trial
Basic Plan
$49/month
Professional Plan
$149/month
Business Plan
$399/month
Enterprise Plan
Contact vendor
What are Answerbase pricing details?
Answerbase Pricing Plans:
Free Trial
Basic Plan
$49/month
Professional Plan
$149/month
Business Plan
$399/month
Enterprise Plan
Contact vendor
Answerbase offers free use for 30 days for a limited period of time, time and a total of four enterprise pricing packages for users to choose from. Give the details a look, and select the best option for your business:
Basic Plan – $49/month
- Answerbase Q&A Platform
- Interface Customization
- Moderation Tools
- Responsive Design
- Social Login Options
- Widget Builders
- Your Domain Name
Professional Plan – $149/month
Includes all Basic Plan features, plus:
- Content API
- Content Drafting
- Content Insights
- Schedule Content Reviews
- Team Collaboration
Business Plan – $399/month
Includes all Professional Plan features, plus:
- Access Controls
- Advanced API
- Group Management
- Phone Support
- Single Sign-On
Enterprise Plan – Get a quote
Includes all Business Plan features, plus:
- Custom Development
- Custom Single Sign-On
- Education and Training
- Managed Integration
- Managed Setup
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you decide to buy a Customer Support Software it’s important not only to learn how professionals score it in their reviews, but also to check whether the actual clients and enterprises that bought it are genuinely satisfied with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Answerbase reviews across a wide array of social media sites. The information is then presented in a simple to digest way showing how many users had positive and negative experience with Answerbase. With that information at your disposal you should be equipped to make an informed purchasing choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Answerbase?
Answerbase offers a comprehensive suite of developer APIs to help you create a Q&A solution for your specific needs or enable custom integration within your mobile apps, web properties, and others.
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