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Answerbase REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.2

What is Answerbase?

Answerbase collects and organizes Q&A content into an easily navigable knowledge base that is productive for both your customers and your company. Answerbase makes it easy for your audience to find answers to common questions while giving subject matter experts quick access to resources necessary to address new inquiries. A central knowledge base ensures that even as your personnel and customers change, their experiences and expertise continue to provide value to your organization.

Administrators can use advanced features such as moderation, actionable content insights, user group management to give users appropriate content access and functional permissions, collaboration notes, private question management, and answer drafting to effectively manage their content, users and access.

You also have admin rights to allow or disallow several functionalities, such as in community Q&A features. This enables you to more efficiently take advantage of certain expertise of your community members and moderate. You can better engage thought leaders and experts to answer questions, maintain their profile, and rate the quality of answers. In turn, these experts get recognized for their contributions on leader boards with badges, reputation points, and highlighted areas of expertise.

Overview of Answerbase Benefits

It Minimizes Duplicate Inquiries

Answerbase can reduce the number of support tickets, emails, calls, and other inquiries by more than 30%. This is made possible as you can allow your customers access to a library of helpful information and content. They can help themselves autonomously and get the needed answers by themselves. This can boost customer satisfaction as customers have the power to get their issues resolved quickly or make purchase decisions faster without needing to contact support agents.

Identifies Actionable Content Insights

Answerbase allows you to see what Q&A topics and posts are getting the most demand through actionable content insights. You can easily identify and decide what you need to do to create more detailed and useful blog posts, articles, and Q&As. This enables you to tweak your content strategy and creation to fill all information gaps and serve your customers better.

Offers Community Driven Support

Customer support software should not be mere ticketing solutions. Answerbase goes beyond this as it enables your customers to access community driven support. You can allow your support reps, product evangelists, subject matter experts, and other interested customers to answer questions. This sort of collaboration generates the best quality answers. Customers report of considerable savings and cost efficiency as duplicate queries are substantially scaled down. Thus, this is a good way to improve and scale your support offerings even with the turnover of support reps.

Q&A to Boost Conversions

Q&A readers on eCommerce product pages are much more likely to buy your product than non-readers. Its Q&A widgets come in handy for maintaining close contact with clients and for establishing fruitful collaborations with them. The product page Q&A provides answers to pre-sales questions and fills information gaps to give your customers the help they need to confidently make purchase decisions.

Improves Search Engine Traffic

Public customer support sites and eCommerce stores can use the Answerbase Q&A platform to build relevant content that brings in new visitors to their website via search engines. Each question asked creates a new page on your system that has Search Engine Optimized descriptions, URLs, and page titles. Since people with similar problems use search engines to get solutions, your content will show up in the results and attract new visitors to your site who show interest in your brand, products and services, and content.

Overview of Answerbase Features

  • Actionable content insights
  • Adjust content assignments and functional permissions
  • Admin answer drafting with version control
  • Admin collaboration notes
  • Advanced customization options
  • Advanced moderation tools with content assignments
  • Be notified about activity relevant to you
  • Browse and create articles
  • Browse content, post questions, answers and comments
  • Code snippet sharing (with syntax highlighting)
  • Collaborate with ther admins and moderators on answers
  • Collaboration forms the best answers
  • Control content and functional permissions
  • Customize the look and feel of your user interface
  • Default SEO functionality, can be modified by Admin users
  • Document, video, and image responses
  • Enable or disable community features including gamification
  • Enterprise customers get access to a QA environment
  • Feature specific content and members
  • Import existing content and users
  • Import/export content, users, and reports
  • Insert your own analytics tools
  • Integrate on a sub-directory or sub-domain
  • Multilingual interface
  • Private question management
  • Q&A widgets on product pages to increase conversions
  • Responsive design (mobile/tablet/computer)
  • Revise queries and feedback to increase clarity
  • Robust APIs available
  • Scan for related content, subject experts, and queries
  • Seamless user integration
  • Seamless user integration (Single Sign-On)
  • Standard and Advanced APIs
  • Subscribe to topics and ask direct questions to subject matter experts
  • Turn whatever ideas you have into a reality
  • User group management (content access and permissions)
  • Vote on the helpfulness and quality of answers
  • Widget builders for your website and eCommerce product pages

Answerbase Position In Our Categories

Position of Answerbase in our main categories:

100

Answerbase is one of the top 100 Customer Support Softwareproducts

100

Answerbase is one of the 100
Customer Support Software products


If you are interested in Answerbase it could also be beneficial to check out other subcategories of Best Customer Support Software gathered in our base of SaaS software reviews.Call Center Software, Help Desk & Ticketing Software, IT Service Management Software

Companies have unique needs and requirements and no software solution can be ideal in such a scenario. It is futile to try to find a perfect off-the-shelf software system that fulfills all your business requirements. The intelligent thing to do would be to adapt the solution for your special requirements, worker skill levels, finances, and other elements. For these reasons, do not hurry and subscribe to well-publicized trendy systems. Though these may be widely used, they may not be the ideal fit for your specific needs. Do your homework, investigate each short-listed platform in detail, read a few Answerbase reviews, speak to the maker for explanations, and finally select the product that presents what you require.

How Much Does Answerbase Cost?

Answerbase Pricing Plans:
Free trial
Basic Plan
$49/month
Professional Plan
$149/month
Business Plan
$399/month
Enterprise Plan
Contact vendor

Answerbase offers free use for 30 days for a limited period of time, time and a total of four enterprise pricing packages for users to choose from. Give the details a look, and select the best option for your business:

Basic Plan – $49/month

  • Answerbase Q&A Platform
  • Interface Customization
  • Moderation Tools
  • Responsive Design
  • Social Login Options
  • Widget Builders
  • Your Domain Name

Professional Plan – $149/month

Includes all Basic Plan features, plus:

  • Content API
  • Content Drafting
  • Content Insights
  • Schedule Content Reviews
  • Team Collaboration

Business Plan – $399/month

Includes all Professional Plan features, plus:

  • Access Controls
  • Advanced API
  • Group Management
  • Phone Support
  • Single Sign-On

Enterprise Plan – Get a quote

Includes all Business Plan features, plus:

  • Custom Development
  • Custom Single Sign-On
  • Education and Training
  • Managed Integration
  • Managed Setup

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Answerbase reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Answerbase. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

8

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE

What are Answerbase pricing details?

Answerbase Pricing Plans:
Free trial
Basic Plan
$49/month
Professional Plan
$149/month
Business Plan
$399/month
Enterprise Plan
Contact vendor

Answerbase offers free use for 30 days for a limited period of time, time and a total of four enterprise pricing packages for users to choose from. Give the details a look, and select the best option for your business:

Basic Plan – $49/month

  • Answerbase Q&A Platform
  • Interface Customization
  • Moderation Tools
  • Responsive Design
  • Social Login Options
  • Widget Builders
  • Your Domain Name

Professional Plan – $149/month

Includes all Basic Plan features, plus:

  • Content API
  • Content Drafting
  • Content Insights
  • Schedule Content Reviews
  • Team Collaboration

Business Plan – $399/month

Includes all Professional Plan features, plus:

  • Access Controls
  • Advanced API
  • Group Management
  • Phone Support
  • Single Sign-On

Enterprise Plan – Get a quote

Includes all Business Plan features, plus:

  • Custom Development
  • Custom Single Sign-On
  • Education and Training
  • Managed Integration
  • Managed Setup

What integrations are available for Answerbase?

Answerbase offers a comprehensive suite of developer APIs to help you create a Q&A solution for your specific needs or enable custom integration within your mobile apps, web properties, and others.

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