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Customer Thermometer Review

Customer Thermometer
Our score: 7.6 User satisfaction: N/A

What is Customer Thermometer?

Customer Thermometer is a very popular business application that allows users to determine the mood of their visitors using a 1-click feedback tool. With Customer Thermometer, businesses can get the thoughts of their visitors about their experience and the quality of service they received with just a simple tool.

Customer Thermometer redefines and can easily replace conventional surveys with their quick process that includes customizable emails and landing page templates. Aside from emails, Customer Thermometer can also send questions via third party apps by embedding the system to your existing CRM or helpdesk service or via email footers.

With such application working for you, you can get identifiable feedback and come up with the most appropriate response.

Overview of Customer Thermometer Benefits

Customer Thermometer is a useful tool that allows you to immediately address unhappy customers and make them happy, if not happier, with your services and products. Here are other benefits that might give your enterprise the edge when it comes to satisfying your customers efficiently and quickly.

  • Easily determine and decide your questions, customize your templates and landing pages, and send your queries via email, third party apps, and email footers.
  • Quickly identify the source of the feedback and know who to follow-up quickly once the issue is addressed.
  • Determine the issue quickly by asking the only questions that matter most.
  • Send surveys that are suitable for various platforms, purposes, and environments.

Overview of Customer Thermometer Features

  • Email Thermometers
  • Embedded Thermometers
  • Email Thermometers
  • Vast selection of customizable icons
  • Create your own icons
  • Real-Time Reporting Dashboards
  • Custom Fields
  • Customer Unhappiness Notifications
  • Satisfaction Tracker
  • Individual Performance Monitoring
  • Timed and Reminder Blasts
  • Real-Time Results Widgets
  • Net Promoter Score

Customer Thermometer Position In Our Categories

Bearing in mind businesses have their own business-related wants, it is sensible that they abstain from getting a one-size-fits-all, ”best” software. Needless to say, it would be futile to find such application even among well-known software products. The clever step to undertake would be to narrow down the various essential functions that demand careful thought like major features, budget, skill ability of staff members, company size, etc. Thereafter, you must conduct your research exhaustively. Go over some Customer Thermometer analyses and explore the other software solutions in your shortlist in detail. Such all-encompassing product investigation ensures you stay away from unsuitable software products and subscribe to the one which meets all the features you require company requires.

Position of Customer Thermometer in our main categories:

TOP 500

Customer Thermometer is one of the top 500 CRM Software products

TOP 200

Customer Thermometer is one of the 200 Customer Support Software products

Customer Thermometer is also listed in the following subcategories:

Every business has its own characteristics, and can require a special Customer Support Software solution that will be adjusted to their business size, type of clients and employees and even specific industry they deal with. We advise you don't count on finding a perfect services that will work for each company regardless of their background is. It may be a good idea to read a few Customer Thermometer Customer Support Software reviews first and even then you should keep in mind what the service is intended to do for your business and your staff. Do you require an easy and straightforward service with just essential functions? Will you actually use the advanced tools needed by pros and large enterprises? Are there any specific features that are especially useful for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a reliable app that will match your budget.

How Much Does Customer Thermometer Cost?

Customer Thermometer Pricing Plans:

Free Trial

Runner

$29/month

Jumper

$49/month

Flyer

$99/month

Mach 1

$159/month

Enterprise Plan

Contact vendor

Companies can choose from five different Customer Thermometer packages, with each plan built to address varying business requirements and budgets.

Runner – $29/month

  • Powerful analytics & reporting
  • Unlimited users
  • League Tables
  • Mobile alerts
  • 50 credits per month

Jumper – $49/month

  • Iincludes all Runner features plus:
  • Outlook / Gmail signature buttons
  • Embed Thermometer code into your own emails via 3rd party apps such as Zendesk or Outlook
  • Net Promoter® Score
  • Telephone support
  • 200 credits per month

Flyer – $99/month

  • All features plus 500 credits per month

Mach 1 – $159/month

  • All features plus 1,000 credits

Enterprise Plan – Contact Customer Thermometer directly for pricing details

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Customer Thermometer reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Customer Thermometer. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Mac

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular Customer Thermometer Alternatives

Top Competitors To Customer Thermometer By Price

Trending Customer Support Software Reviews

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Customer Thermometer Comparisons

Customer Thermometer user reviews

Customer thermometer gives you a full picture of your customers’ satisfaction

Read full review >
Flora
3/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 04.10.2018 Company Size: More than 100 Employees Industry: Computer Software

What are Customer Thermometer pricing details?

Customer Thermometer Pricing Plans:

Free Trial

Runner

$29/month

Jumper

$49/month

Flyer

$99/month

Mach 1

$159/month

Enterprise Plan

Contact vendor

Companies can choose from five different Customer Thermometer packages, with each plan built to address varying business requirements and budgets.

Runner – $29/month

  • Powerful analytics & reporting
  • Unlimited users
  • League Tables
  • Mobile alerts
  • 50 credits per month

Jumper – $49/month

  • Iincludes all Runner features plus:
  • Outlook / Gmail signature buttons
  • Embed Thermometer code into your own emails via 3rd party apps such as Zendesk or Outlook
  • Net Promoter® Score
  • Telephone support
  • 200 credits per month

Flyer – $99/month

  • All features plus 500 credits per month

Mach 1 – $159/month

  • All features plus 1,000 credits

Enterprise Plan – Contact Customer Thermometer directly for pricing details

What integrations are available for Customer Thermometer?

Customer Thermometer supports integrations with the following business systems and applications:

  • Zendesk
  • Outlook
  • Desk.com
  • Salesforce
  • Autotask
  • MailChimp
  • Intercom
  • Infusionsoft
  • Gmail
  • Administrate
  • Aweber
  • Microsoft Dynamics
  • Kayako
  • TeamSupport
  • ConnectWise
  • Sirportly
  • ServiceCEO
  • HappyFox
  • Service Autopilot
  • LiveAgent Support
  • Zoho Support Shopify
  • CampaignMonitor
  • Maximizer CRM

Customer Thermometer average rating:

Average score
3.5/5 (1 user reviews)
3/5

Overall impression

5/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Flora

PROS: I love the analytics features of the Customer Thermometer. The software categorizes the comments by color stars such as: red, yellow, green and gold stars, also separates the responses in a different tab. It’s very practical and useful, because I have a full picture of my customer’ satisfaction. Also, the check mark box which is next to the comments is great because we can indicate when my team has taken action on specific issue. What’s more, the software allows us to access data easily and by date, which is very helpful tool.

CONS: We couldn’t access data, but now they implemented the feature. So everything is good by now.

Reviewed 1 year ago

Read full review >

The least favorable review

Flora

PROS: I love the analytics features of the Customer Thermometer. The software categorizes the comments by color stars such as: red, yellow, green and gold stars, also separates the responses in a different tab. It’s very practical and useful, because I have a full picture of my customer’ satisfaction. Also, the check mark box which is next to the comments is great because we can indicate when my team has taken action on specific issue. What’s more, the software allows us to access data easily and by date, which is very helpful tool.

CONS: We couldn’t access data, but now they implemented the feature. So everything is good by now.

Reviewed 1 year ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Customer thermometer gives you a full picture of your customers’ satisfaction

Read full review >
Flora
3/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 04.10.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: I love the analytics features of the Customer Thermometer. The software categorizes the comments by color stars such as: red, yellow, green and gold stars, also separates the responses in a different tab. It’s very practical and useful, because I have a full picture of my customer’ satisfaction. Also, the check mark box which is next to the comments is great because we can indicate when my team has taken action on specific issue. What’s more, the software allows us to access data easily and by date, which is very helpful tool.

CONS: We couldn’t access data, but now they implemented the feature. So everything is good by now.

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Reviewed By Jenny Chang
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