Botmind Review

Our score: 8.0 User satisfaction: 100%

What is Botmind?

Botmind is an innovative SaaS platform built to help digital customer experience companies to scale support and enhance customer experience with an AI-powered agent. This is a robust solution that combines the power of a human agent with Artificial Intelligence to drive faster responses and, ultimately, higher customer satisfaction. The software integrates with customer service tools such as Intercom, Zendesk, Drift, and Dimelo, enabling users to automatically respond to frequent requests via AI virtual agent.

Botmind works seamlessly with the existing live chat software to collect all customer intents. It makes it easy to train the virtual agent to handle the most recurrent requests, allowing the human agents to concentrate on intricate customer demands. Some of its main features include customer requests history, automated quick replies, easy integration, smart virtual agents, and custom answers to customer queries.

Overview of Botmind Benefits

Botmind is a reliable platform designed to improve customer services by joining human and Artificial Intelligence (AI).  The solution offers a suite of features that work in unison to deliver the following benefits:

Increased satisfaction

Botmind is a robust platform that allows you to define when the AI agents should intervene. It ensures that the AI agent only delivers automated replies to customers when the probability of solving the problem is high. Otherwise, the solution leaves the customer’s problem to be handled by human agents.

By combining the power of human agents and the convenience of AI agents, Botmind increases the satisfaction of both your agents and customers. In addition, AI agents can be taught to respond to customer queries in different languages. Over time, AI agents become increasingly efficient in solving customer problems.

Reduce customer service costs

Additionally, Botmind brings a hybrid customer service. The most frequent customer queries are handled by the AI agents, freeing the human agents to handle the complex issues.  Besides, the software can be connected with your CRM apps to deliver customized answers to each client without human intervention. This hybrid customer service reduces the cost of customer service drastically.

One click integration

Moreover, it is a breeze to integrate Botmind with the customer service tool you use. Whether it is Dimelo, Slack, Drift, Zendesk Chat, or Intercom, Botmind offers one-click integration. By adding Botmind to your favorite customer service app, it becomes easy to deliver custom AI responses.

Overview of Botmind Features

  • Manage AI virtual agent
  • Customer requests history
  • Performance tracking
  • Automated quick replies
  • Easy integrations
  • Workflow automation
  • Multilingual
  • Chatbot

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Botmind Position In Our Categories

Because companies have particular business demands, it is wise they abstain from paying for an all-in-one, ”best” software solution. However, it is almost impossible to try to pinpoint such application even among popular software products. The correct thing to do would be to write the varied main aspects which merit consideration such as crucial features, plans, technical skill aptitude of the employees, company size, etc. Thereafter, you should perform the product research through and through. Go over these Botmind review articles and explore each of the software systems in your list more closely. Such detailed research ensure you drop poorly fit applications and subscribe to the one that meets all the function your business requires to be successful.

Position of Botmind in our main categories:

TOP 50

Botmind is one of the top 50 Artificial Intelligence Software products

TOP 100

Botmind is one of the 100 Customer Experience Management Software products

TOP 200

Botmind is one of the top 200 Customer Support Software products

If you are considering Botmind it might also be beneficial to examine other subcategories of Customer Support Software collected in our database of B2B software reviews.

There are popular and widely used applications in each software category. But are they automatically the best fit for your enterprise’s specific wants? A market-leading software application may have thousands of users, but does it provide what you require? For this reason, do not blindly shell out for popular systems. Read at least a few Botmind Customer Support Software reviews and consider the aspects that you want in the software such as the cost, main functionality, available integrations etc. Then, choose a few apps that fit your requirements. Try out the free trials of these platforms, read online reviews, get information from the vendor, and do your research meticulously. This profound homework is sure to assist you select the most excellent software platform for your firm’s unique requirements.

How Much Does Botmind Cost?

Botmind Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Botmind doesn’t reveal its enterprise pricing details to the public. Contact the vendor for a custom price quote.

User Satisfaction

Positive Social Media Mentions 5
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Botmind reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Botmind. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Web-based


  • Cloud Hosted

Language Support

  • English
  • French

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Botmind pricing details?

Botmind Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Botmind doesn’t reveal its enterprise pricing details to the public. Contact the vendor for a custom price quote.

What integrations are available for Botmind?

Botmind integrates with the following applications:

  • Zendesk chat
  • Freshchat
  • Intercom
  • FrontApp
  • Dimelo
  • Slack

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Reviewed By Jenny Chang
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