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Botmind REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 6.3

What is Botmind?

Botmind is an innovative SaaS platform built to help digital customer experience companies to scale support and enhance customer experience with an AI-powered agent. This is a robust solution that combines the power of a human agent with Artificial Intelligence to drive faster responses and, ultimately, higher customer satisfaction. The software integrates with customer service tools such as Intercom, Zendesk, Drift, and Dimelo, enabling users to automatically respond to frequent requests via AI virtual agent.

Botmind works seamlessly with the existing live chat software to collect all customer intents. It makes it easy to train the virtual agent to handle the most recurrent requests, allowing the human agents to concentrate on intricate customer demands. Some of its main features include customer requests history, automated quick replies, easy integration, smart virtual agents, and custom answers to customer queries.

Overview of Botmind Benefits

Botmind is a reliable platform designed to improve customer services by joining human and Artificial Intelligence (AI).  The solution offers a suite of features that work in unison to deliver the following benefits:

Increased satisfaction

Botmind is a robust platform that allows you to define when the AI agents should intervene. It ensures that the AI agent only delivers automated replies to customers when the probability of solving the problem is high. Otherwise, the solution leaves the customer’s problem to be handled by human agents.

By combining the power of human agents and the convenience of AI agents, Botmind increases the satisfaction of both your agents and customers. In addition, AI agents can be taught to respond to customer queries in different languages. Over time, AI agents become increasingly efficient in solving customer problems.

Reduce customer service costs

Additionally, Botmind brings a hybrid customer service. The most frequent customer queries are handled by the AI agents, freeing the human agents to handle the complex issues.  Besides, the software can be connected with your CRM apps to deliver customized answers to each client without human intervention. This hybrid customer service reduces the cost of customer service drastically.

One click integration

Moreover, it is a breeze to integrate Botmind with the customer service tool you use. Whether it is Dimelo, Slack, Drift, Zendesk Chat, or Intercom, Botmind offers one-click integration. By adding Botmind to your favorite customer service app, it becomes easy to deliver custom AI responses.

Overview of Botmind Features

  • Manage AI virtual agent
  • Customer requests history
  • Automated quick replies
  • Easy integrations
  • Workflow automation
  • Multilingual
  • Chatbot

Botmind Position In Our Categories

Position of Botmind in our main categories:

100

Botmind is one of the top 100 Artificial Intelligence Softwareproducts

Top
100

Botmind is one of the 100 Customer Experience Management Softwareproducts

500

Botmind is one of the top 500 Customer Support Softwareproducts

100

Botmind is one of the 100
Artificial Intelligence Software products

100

Botmind is one of the 100
Customer Experience Management Software products

500

Botmind is one of the 500
Customer Support Software products


If you are considering Botmind it could also be a good idea to analyze other subcategories of Best Artificial Intelligence Software gathered in our base of SaaS software reviews.

It is crucial to keep in mind that almost no app in the Artificial Intelligence Software category will be a perfect solution able to meet all the needs of all business types, sizes and industries. It may be a good idea to read a few Botmind reviews first as some software may dominate exclusively in a really narrow set of applications or be created with a really specific type of industry in mind. Others can operate with an intention of being easy and intuitive and consequently lack complex functionalities welcomed by more experienced users. You can also find software that cater to a wide group of customers and give you a powerful feature set, but that usually comes at a higher price of such a service. Make sure you're aware of your requirements so that you purchase a service that has all the features you look for.

How Much Does Botmind Cost?

Botmind Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Botmind doesn’t reveal its enterprise pricing details to the public. Contact the vendor for a custom price quote.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Botmind reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Botmind. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

5

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • LIVE SUPPORT
  • TICKETS

What are Botmind pricing details?

Botmind Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Botmind doesn’t reveal its enterprise pricing details to the public. Contact the vendor for a custom price quote.

What integrations are available for Botmind?

Botmind integrates with the following applications:

  • Zendesk
  • Intercom
  • Dimelo
  • Facebook Messenger
  • Slack
  • Drift
  • HubSpot
  • Oracle
  • Google Sheets
  • Salesforce

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