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Scorebuddy REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 7.3

What is Scorebuddy?

Scorebuddy is a quality monitoring platform for scoring customer service calls, web chat, and emails. It is a dedicated, stand-alone staff scoring system hosted in the cloud, and delivered over the web which requires no integration.

You can use Scorebuddy to design and build your own scorecards, collect results, share, collaborate and review with your team members. Scorebuddy is designed to replace static scoring systems and spreadsheets. It can help you save time and improve accuracy.

Scorebuddy can be used for any customer service channel: phone calls, social media, emails, whitemail etc. Some clients use Scorebuddy in their retail stores scoring customer service interactions at tills on a tablet, other clients utilize Scorebuddy for onsite auditing.

Scorebuddy can show that quality checks are carried out across the business, this is a beneficial aspect to heavily regulated industries where compliance and accountability are priorities.

Overview of Scorebuddy Benefits

Easy-to-Use Form Builder

Within minutes of accessing Scorebuddy, a user can build a quality monitoring form with the app’s simple form builder.

Best Practice Templates

Scorebuddy includes a number of best practice quality monitoring forms including ones designed for specific customer service channels (email, live chat, phone, Twitter). Users can copy and/or edit these templates as they wish.

No IT Required

The beauty of Scorebuddy is that you don’t need to involve your IT team if you want to use it. It’s made for non-techie users and requires no integration.

No Install: Cloud based

Since it is a cloud-based software-as-a-service tool users don’t have to worry about installing the software. They can simply log in online and start quality monitoring.

No Training Needed: Intuitive

Scorebuddy is so easy to use that its customers don’t need training to use the tool. The vendor offers free demos and if required they can give training, but 99% of the time the demos meet the need. There are video tutorials available in the Help menu too.

Actionable Data

Reports on quality monitoring results are automatically populated. A comprehensive filter button allows users to report in multiple ways: per dates, team, groups, agents, supervisors, forms, and channels.

No Set-up Charges

Simple pricing! Scorebuddy is a pay-as-you-use service with no set-up fees.

Employee and Supervisor Dashboards (Optional)

Individual agent and supervisor dashboards are offered if users opt for the additional Agent Insight module. Agents can receive email alerts on new results and can self-score with this option.

Overview of Scorebuddy Features

  • Agent dashboard
  • Customer service monitoring
  • Customizable reports
  • Customizable scorecards
  • Multi-channel monitoring
  • Performance scoring
  • Quality score analytics
  • Quality score reports
  • Quality scorecard designer
  • Quality scorecard builder
  • Root-cause analysis
  • Scoring calibration
  • Self-scoring
  • Supervisor dashboard

What Problems Will Scorebuddy Solve?

1. Spending Too Much Time Creating Reports

Many companies use spreadsheets, Access, SharePoint or other off-the-shelf solutions to quality monitor their employees. Many of these are laborious, time consuming and require a good deal of effort for reporting. Scorebuddy’s Reports feature automatically generates reports and often this eliminates the need for any manual report maintenance. Scorebuddy also offers an additional Analytics module which is a comprehensive reporting tool allowing users to do all their reporting within the tool. At the click of a button they have all the info they need.

2. Inability to Make Quick Changes

Editing or adding new forms is often a nightmare. Editing forms can break historical reporting and may require input from the IT team who have a busy schedule. Scorebuddy empowers users to make changes in seconds and will have no impact on historical reports. Users can just as quickly add new forms/questions/sections/employees/teams to the system

3. Difficulty in Sharing Information

Often quality monitoring solutions are not optimized for sharing information, often they are great for the Quality Analysts/Evaluators/Managers but for everyone else it is anything but convenient. Scorebuddy was designed to be used by everyone in an organization and with over 10 different types of users and customizable access it works for everyone. Individual exporting, emailing and printing of paper forms and reports will be a thing of the past!

Scorebuddy Position In Our Categories

Position of Scorebuddy in our main categories:

200

Scorebuddy is one of the top 200 Customer Support Software products

200

Scorebuddy is one of the 200
Customer Support Software products


Scorebuddy is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#38
Category:Position:
Call Center Software#38

Since each company has unique business requirements, it is prudent for them to abstain from searching for a one-size-fits-all ideal software solution. Needless to say, it would be futile to try to find such an app even among popular software platforms. The intelligent thing to do would be to list the various essential elements that need consideration such as required features, budget, skill levels of employees, company size etc. Then, you should do your research thoroughly. Read some Scorebuddy reviews and look into each of the other systems in your shortlist in detail. Such comprehensive homework can make certain you reject ill-fitting systems and select the solution that offers all the aspects you require for business success.

How Much Does Scorebuddy Cost?

Scorebuddy Pricing Plans:
Free trial
Scorebuddy
£99 monthly
Scorebuddy Pro
£269 monthly
Scorebuddy Enterprise
Contact vendor

Scorebuddy offers three plans and a 30-day free trial on all accounts:

Scorebuddy: £99 monthly

  • Core feature set
  • 25 staff
  • 1 GB storage

Scorebuddy Pro: £269 monthly

  • Core feature set
  • 100 staff
  • 5 GB storage

Scorebuddy Enterprise: Price information on application

  • Unlimited staff
  • Unlimited storage

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Scorebuddy reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Scorebuddy. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

3

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TICKETS

What are Scorebuddy pricing details?

Scorebuddy Pricing Plans:
Free trial
Scorebuddy
£99 monthly
Scorebuddy Pro
£269 monthly
Scorebuddy Enterprise
Contact vendor

Scorebuddy offers three plans and a 30-day free trial on all accounts:

Scorebuddy: £99 monthly

  • Core feature set
  • 25 staff
  • 1 GB storage

Scorebuddy Pro: £269 monthly

  • Core feature set
  • 100 staff
  • 5 GB storage

Scorebuddy Enterprise: Price information on application

  • Unlimited staff
  • Unlimited storage

What integrations are available for Scorebuddy?

All the data within the platform can be exported via CSV files and these can be imported to any products used by the client. The information can be exported on a scheduled basis so the manual effort of exporting is eliminated.

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