Scorebuddy Review
What is Scorebuddy?
Scorebuddy is an SaaS platform that allows you to improve the quality of your customer support system by providing multiple tools to score your engagements with customers, whether via emails, calls or chats. Based on the score results, you can then adjust critical parameters on the fly until you achieve optimal results.
Scorebuddy designed their dashboards to be flexible and intuitive so agents can make the most of their capabilities, leaving room for users to collaborate and communicate with transparency for best outcomes.
For deeper insights, the tool can analyze your system’s data to bring out trends and patterns to inform your next decisions.ies.
Show MoreOverview of Scorebuddy Benefits
Easy-to-Use Form Builder
Within minutes of accessing Scorebuddy, a user can build a quality monitoring form with the app’s simple form builder.
Best Practice Templates
Scorebuddy includes a number of best practice quality monitoring forms including ones designed for specific customer service channels (email, live chat, phone, Twitter). Users can copy and/or edit these templates as they wish.
No IT Required
The beauty of Scorebuddy is that you don’t need to involve your IT team if you want to use it. It’s made for non-techie users and requires no integration.
No Install: Cloud based
Since it is a cloud-based software-as-a-service tool users don’t have to worry about installing the software. They can simply log in online and start quality monitoring.
No Training Needed: Intuitive
Scorebuddy is so easy to use that its customers don’t need training to use the tool. The vendor offers free demos and if required they can give training, but 99% of the time the demos meet the need. There are video tutorials available in the Help menu too.
Actionable Data
Reports on quality monitoring results are automatically populated. A comprehensive filter button allows users to report in multiple ways: per dates, team, groups, agents, supervisors, forms, and channels.
No Set-up Charges
Simple pricing! Scorebuddy is a pay-as-you-use service with no set-up fees.
Employee and Supervisor Dashboards (Optional)
Individual agent and supervisor dashboards are offered if users opt for the additional Agent Insight module. Agents can receive email alerts on new results and can self-score with this option.
Show MoreOverview of Scorebuddy Features
- Agent dashboard
- Customer service monitoring
- Customizable reports
- Customizable scorecards
- Multi-channel monitoring
- Performance scoring
- Quality score analytics
- Quality score reports
- Quality scorecard designer
- Quality scorecard builder
- Root-cause analysis
- Scoring calibration
- Self-scoring
- Supervisor dashboard
What Problems Will Scorebuddy Solve?
1. Spending Too Much Time Creating Reports
Many companies use spreadsheets, Access, SharePoint or other off-the-shelf solutions to quality monitor their employees. Many of these are laborious, time consuming and require a good deal of effort for reporting. Scorebuddy’s Reports feature automatically generates reports and often this eliminates the need for any manual report maintenance. Scorebuddy also offers an additional Analytics module which is a comprehensive reporting tool allowing users to do all their reporting within the tool. At the click of a button they have all the info they need.
2. Inability to Make Quick Changes
Editing or adding new forms is often a nightmare. Editing forms can break historical reporting and may require input from the IT team who have a busy schedule. Scorebuddy empowers users to make changes in seconds and will have no impact on historical reports. Users can just as quickly add new forms/questions/sections/employees/teams to the system
3. Difficulty in Sharing Information
Often quality monitoring solutions are not optimized for sharing information, often they are great for the Quality Analysts/Evaluators/Managers but for everyone else it is anything but convenient. Scorebuddy was designed to be used by everyone in an organization and with over 10 different types of users and customizable access it works for everyone. Individual exporting, emailing and printing of paper forms and reports will be a thing of the past!
Scorebuddy Position In Our Categories
Knowing that companies have special business-related needs, it is only logical that they steer clear of going for a one-size-fits-all, ideal business application. Regardless, it would be almost impossible to try to stumble on such a software solution even among sought-after software products. The practical step to undertake can be to write the varied chief aspects which require examination including crucial features, budget, technical skill competence of staff, business size, etc. Then, you must perform your product research thoroughly. Browse over some Scorebuddy analyses and explore the other software solutions in your shortlist in detail. Such all-encompassing product investigation can make sure you stay away from mismatched apps and select the system that includes all the benefits your business requires for success.
Position of Scorebuddy in our main categories:
TOP
500
Scorebuddy is one of the top 500 Customer Support Software products
Since each company has specific business wants, it is sensible for them to refrain from looking for a one-size-fits-all ideal software solution. Needless to say, it would be pointless to try to find such an app even among market-leading software solutions. The smart thing to do would be to jot down the various essential aspects that require consideration such as required features, finances, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some Scorebuddy Customer Support Software reviews and check out each of the other systems in your shortlist in detail. Such comprehensive homework can make certain you discard ill-fitting platforms and select the system that offers all the features you need for business success.
How Much Does Scorebuddy Cost?
Scorebuddy Pricing Plans:
Free Trial
Scorebuddy
£99 monthly
Scorebuddy Pro
£269 monthly
Scorebuddy Enterprise
Contact vendor
What are Scorebuddy pricing details?
Scorebuddy Pricing Plans:
Free Trial
Scorebuddy
£99 monthly
Scorebuddy Pro
£269 monthly
Scorebuddy Enterprise
Contact vendor
Scorebuddy offers three plans and a 30-day free trial on all accounts:
Scorebuddy: £99 monthly
- Core feature set
- 25 staff
- 1 GB storage
Scorebuddy Pro: £269 monthly
- Core feature set
- 100 staff
- 5 GB storage
Scorebuddy Enterprise: Price information on application
- Unlimited staff
- Unlimited storage
User Satisfaction
Positive Social Media Mentions
3
Negative Social Media Mentions
0
We realize that when you choose to get a Customer Support Software it’s crucial not only to see how experts rank it in their reviews, but also to find out if the real clients and businesses that bought these solutions are indeed happy with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Scorebuddy reviews across a wide range of social media sites. The data is then displayed in a simple to digest form revealing how many customers had positive and negative experience with Scorebuddy. With that information available you will be ready to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Scorebuddy?
All the data within the platform can be exported via CSV files and these can be imported to any products used by the client. The information can be exported on a scheduled basis so the manual effort of exporting is eliminated.
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