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Scorebuddy Review

Scorebuddy
Our score: 7.3 User satisfaction: 100%

What is Scorebuddy?

Scorebuddy is an SaaS platform that allows you to improve the quality of your customer support system by providing multiple tools to score your engagements with customers, whether via emails, calls or chats. Based on the score results, you can then adjust critical parameters on the fly until you achieve optimal results.

Scorebuddy designed their dashboards to be flexible and intuitive so agents can make the most of their capabilities, leaving room for users to collaborate and communicate with transparency for best outcomes.

For deeper insights, the tool can analyze your system’s data to bring out trends and patterns to inform your next decisions.ies.

Overview of Scorebuddy Benefits

Easy-to-Use Form Builder

Within minutes of accessing Scorebuddy, a user can build a quality monitoring form with the app’s simple form builder.

Best Practice Templates

Scorebuddy includes a number of best practice quality monitoring forms including ones designed for specific customer service channels (email, live chat, phone, Twitter). Users can copy and/or edit these templates as they wish.

No IT Required

The beauty of Scorebuddy is that you don’t need to involve your IT team if you want to use it. It’s made for non-techie users and requires no integration.

No Install: Cloud based

Since it is a cloud-based software-as-a-service tool users don’t have to worry about installing the software. They can simply log in online and start quality monitoring.

No Training Needed: Intuitive

Scorebuddy is so easy to use that its customers don’t need training to use the tool. The vendor offers free demos and if required they can give training, but 99% of the time the demos meet the need. There are video tutorials available in the Help menu too.

Actionable Data

Reports on quality monitoring results are automatically populated. A comprehensive filter button allows users to report in multiple ways: per dates, team, groups, agents, supervisors, forms, and channels.

No Set-up Charges

Simple pricing! Scorebuddy is a pay-as-you-use service with no set-up fees.

Employee and Supervisor Dashboards (Optional)

Individual agent and supervisor dashboards are offered if users opt for the additional Agent Insight module. Agents can receive email alerts on new results and can self-score with this option.

Overview of Scorebuddy Features

  • Agent dashboard
  • Customer service monitoring
  • Customizable reports
  • Customizable scorecards
  • Multi-channel monitoring
  • Performance scoring
  • Quality score analytics
  • Quality score reports
  • Quality scorecard designer
  • Quality scorecard builder
  • Root-cause analysis
  • Scoring calibration
  • Self-scoring
  • Supervisor dashboard

What Problems Will Scorebuddy Solve?

1. Spending Too Much Time Creating Reports

Many companies use spreadsheets, Access, SharePoint or other off-the-shelf solutions to quality monitor their employees. Many of these are laborious, time consuming and require a good deal of effort for reporting. Scorebuddy’s Reports feature automatically generates reports and often this eliminates the need for any manual report maintenance. Scorebuddy also offers an additional Analytics module which is a comprehensive reporting tool allowing users to do all their reporting within the tool. At the click of a button they have all the info they need.

2. Inability to Make Quick Changes

Editing or adding new forms is often a nightmare. Editing forms can break historical reporting and may require input from the IT team who have a busy schedule. Scorebuddy empowers users to make changes in seconds and will have no impact on historical reports. Users can just as quickly add new forms/questions/sections/employees/teams to the system

3. Difficulty in Sharing Information

Often quality monitoring solutions are not optimized for sharing information, often they are great for the Quality Analysts/Evaluators/Managers but for everyone else it is anything but convenient. Scorebuddy was designed to be used by everyone in an organization and with over 10 different types of users and customizable access it works for everyone. Individual exporting, emailing and printing of paper forms and reports will be a thing of the past!

Scorebuddy Position In Our Categories

Bearing in mind businesses have particular business wants, it is only rational they steer clear of paying for an all-encompassing, ”best” software. Still, it is futile to try to come across such application even among branded software products. The right thing to do is to narrow down the numerous important aspects that necessitate research like key features, plans, technical skill aptitude of staff members, organizational size, etc. Next, you must do the research fully. Have a look at some of these Scorebuddy reviews and look over the other software products in your shortlist in detail. Such well-rounded product investigation ensures you take out unfit software products and select the one that provides all the function your company requires.

Position of Scorebuddy in our main categories:

TOP 500

Scorebuddy is one of the top 500 Customer Support Software products

Scorebuddy is also listed in the following subcategories:

It's crucial to realize that virtually no software in the Customer Support Software category will be a perfect solution that can fulfill all the goals of all business types, sizes and industries. It may be a good idea to read a few Scorebuddy Customer Support Software reviews first as specific solutions might perform well only in a really small group of applications or be designed with a very specific industry in mind. Others may work with a goal of being easy and intuitive and as a result lack complex elements desired by more experienced users. There are also apps that focus on a broad group of customers and provide a powerful feature set, however that frequently comes at a higher cost of such a solution. Be certain that you're aware of your needs so that you pick a solution that has all the functionalities you look for.

How Much Does Scorebuddy Cost?

Scorebuddy Pricing Plans:

Free Trial

Scorebuddy

£99 monthly

Scorebuddy Pro

£269 monthly

Scorebuddy Enterprise

Contact vendor

Scorebuddy offers three plans and a 30-day free trial on all accounts:

Scorebuddy: £99 monthly

  • Core feature set
  • 25 staff
  • 1 GB storage

Scorebuddy Pro: £269 monthly

  • Core feature set
  • 100 staff
  • 5 GB storage

Scorebuddy Enterprise: Price information on application

  • Unlimited staff
  • Unlimited storage

User Satisfaction

Positive Social Media Mentions 3
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Scorebuddy reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Scorebuddy. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Scorebuddy pricing details?

Scorebuddy Pricing Plans:

Free Trial

Scorebuddy

£99 monthly

Scorebuddy Pro

£269 monthly

Scorebuddy Enterprise

Contact vendor

Scorebuddy offers three plans and a 30-day free trial on all accounts:

Scorebuddy: £99 monthly

  • Core feature set
  • 25 staff
  • 1 GB storage

Scorebuddy Pro: £269 monthly

  • Core feature set
  • 100 staff
  • 5 GB storage

Scorebuddy Enterprise: Price information on application

  • Unlimited staff
  • Unlimited storage

What integrations are available for Scorebuddy?

All the data within the platform can be exported via CSV files and these can be imported to any products used by the client. The information can be exported on a scheduled basis so the manual effort of exporting is eliminated.

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Reviewed By Louie Andre
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