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Vivantio Pro Review

Vivantio Pro
Our score: 8.4 User satisfaction: 100%

What is Vivantio Pro?

Vivantio Pro is an enterprise-class, modern IT service management platform for organizations in government, manufacturing, healthcare, retail, and financial service industries. It is a flexible and reliable help desk solution that streamlines IT service workflow allowing teams to respond to end-user issues more efficiently and reduce overall IT costs. The software’s built-in automation saves time and allows support teams to focus on the most critical functions like business management and planning.

Vivantio Pro is built for both cloud-based and on-premises deployment to allow all levels of users to enjoy the full benefits of key IT Infrastructure Library (ITIL) processes such as services, change, problem, and incident management. The application boasts powerful features which include asset management, change management, self-service web portal, customer SLA’s, Single Sign-On (SSO), AD/LDAP sync, knowledge base, and service management.

Overview of Vivantio Pro Benefits

Vivantio Pro is a powerful solution that allows you to cover fundamental ITIL principles and provide the best-in-class customer experience. It is a reliable service management platform that automates and organizes the entire service desk and ITSM operations. The application provides an all-inclusive set of features that offer a strong foundation for a wide-ranging service management vision.

The asset management module provides reliable tools such as asset hierarchy, extensive CMDB, custom fields, and discovery & events. The module allows you to move beyond the shortcomings and hurdles of tracking IT inventories manually. It streamlines the management of both software and hardware assets to spur informed purchasing decisions and boost help desk efficiency.

Another noteworthy feature is the self-service portal. The feature improves service by allowing customers to submit tickets and track ticket progress through the web service. Customers can even solve some of their problems through the searchable online knowledge-based which is designed to suit the unique standards of your business. This reduces the number of calls and calls time, thereby improving the overall customer experience.

Vivantio Pro easy-to-configure service automation tools allow you to capture service operation data, track crucial milestones, and initiate meaningful actions. One likable automation tool is the ticket highlights and alerts module. The feature empowers you to visualize your tickets and pinpoint those that call for immediate attention. In addition, the scheduling function can be designed to implement an automated process or notify key members based on unique scheduling needs.

Overview of Vivantio Pro Features

  • Configurable ticket types
  • Service level milestones
  • Client asset and knowledge management
  • Custom forms and fields
  • Mobile edition
  • Task management
  • Customer SLA’s
  • Service automation
  • Reporting
  • Data tools
  • integration

Vivantio Pro Position In Our Categories

Knowing that companies have distinctive business needs, it is only prudent that they steer clear of getting a one-size-fits-all, ”best” solution. Still, it is nearly futile to try to chance on such an app even among branded software systems.
The logical step to undertake would be to take note of the various vital aspects which require consideration including crucial features, price terms, technical skill capability of the employees, business size, etc. Thereafter, you should double down on your research to a full extent. Have a look at some of these Vivantio Pro analyses and look over each of the applications in your list more closely. Such well-rounded product investigation ascertains you stay away from mismatched apps and buy the system which has all the benefits your company requires to realize efficiency.

Position of Vivantio Pro in our main categories:

TOP 20

Vivantio Pro is one of the top 20 IT Asset Management Software products

If you are interested in Vivantio Pro it could also be a good idea to analyze other subcategories of IT Asset Management Software gathered in our base of B2B software reviews.

There are well-liked and widely used applications in each software category. But are they necessarily the best fit for your enterprise’s unique wants? A market-leading software solution may have thousands of users, but does it provide what you require? For this reason, do not blindly spend on popular systems. Read at least a few Vivantio Pro IT Asset Management Software reviews and think about the factors that you want in the software such as the price, main features, available integrations etc. Then, choose a few systems that fit your requirements. Try out the free trials of these products, read online opinions, get clarifications from the vendor, and do your investigation meticulously. This exhaustive homework is sure to assist you select the best software platform for your firm’s specific wants.

How Much Does Vivantio Pro Cost?

Vivantio Pro Pricing Plans:

Free Trial

Vivantio Pro

$48/month/user

ITSM

$72/month/user

Vivantio Pro enterprise pricing model entails two pricing plans:

Vivantio Pro @ $48/month/user

  • Clients, Asset and knowledge management
  • Customs forms and fields
  • Mobile edition
  • Task management
  •  Customer SLA’s
  • Task management
  • Portal widget builder
  • Custom themes and designs
  • Ticket escalation
  • Schedules reports
  • Ticketing routing
  • Schedule events
  • Ticket triggers
  • Reporting
  • Data tools
  • Full API
  • Licensing and security

ITSM @ $72/month/user

  • Everything in Pro
  • Business units
  • Conditional custom forms and fields
  • Surveys
  • Roles and permissions
  • Ticket triggers
  • Custom web hooks
  • Data permissions
  • License pools

User Satisfaction

Positive Social Media Mentions 3
Negative Social Media Mentions 0

We realize that when you make a decision to buy IT Asset Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Vivantio Pro reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Vivantio Pro. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Vivantio Pro Comparisons

What are Vivantio Pro pricing details?

Vivantio Pro Pricing Plans:

Free Trial

Vivantio Pro

$48/month/user

ITSM

$72/month/user

Vivantio Pro enterprise pricing model entails two pricing plans:

Vivantio Pro @ $48/month/user

  • Clients, Asset and knowledge management
  • Customs forms and fields
  • Mobile edition
  • Task management
  •  Customer SLA’s
  • Task management
  • Portal widget builder
  • Custom themes and designs
  • Ticket escalation
  • Schedules reports
  • Ticketing routing
  • Schedule events
  • Ticket triggers
  • Reporting
  • Data tools
  • Full API
  • Licensing and security

ITSM @ $72/month/user

  • Everything in Pro
  • Business units
  • Conditional custom forms and fields
  • Surveys
  • Roles and permissions
  • Ticket triggers
  • Custom web hooks
  • Data permissions
  • License pools

What integrations are available for Vivantio Pro?

Vivantio Pro integrates with the following business systems and applications:

  • Bomgar
  • Webhooks
  • Windows Azure
  • Twilio Cloud Communication
  • Jira
  • Microsoft Outlook
  • Copperegg
  • WindowsServer Active Directory
  • Gmail
  • New Relic
  • SpiceWorks
  • Microsoft Exchange Server
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Reviewed By Nestor Gilbert
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