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Cisco WebEx Review

Cisco WebEx
Our score: 8.9 User satisfaction: 96%

What is Cisco WebEx?

Cisco WebEx is often described as a flexible audio and video conferencing solution designed for businesses of all sizes, and represents a popular web conferencing software that integrates the primary tools that enable users to instantly conduct meetings online which are data, voice, and video. Available in various plans wherein each plan offers a specific capacity of work space and meeting space, Cisco WebEx has the capability to hold multiple meetings providing users a real-time experience.

This web conferencing software is also highly recommended for large scale product launches and educational sessions. Its broadcast-quality audio,  conference calls, and teleconferencing system allows users to to set up an effective team workspace that enhances group collaboration and brainstorming. Cisco WebEx is also described as a stable platform to hold meetings and works with multiple productivity tools.

Overview of Cisco WebEx Benefits

Cisco WebEx has a feature called WebEx Meeting Center that makes it easy for users to schedule, start, and conduct online meetings. To be able to start a meeting, a user should have a host account as the presenter in a hosted meeting. In scheduling a meeting, a user can prepare an invitation using Microsoft Outlook and then the schedule will be loaded into the Cisco WebEx system by clicking the “Add WebEx Meeting” tab that appears in Outlook.

To invite attendees for a meeting, the only information needed by the host or presenter are their email addresses and attendees can join through their phone, computer, or video system. The software is also enabling users to switch instantly from one device to another while an online meeting is on the fly. WebEx Meeting Center  facilitates easy access to meetings making attendees as active participants.

Cisco WebEx also has its Training Center where maximum collaboration is enhanced. In this feature, the software automatically sets up the screen view depending on the type of file that is being used. For instance, if it’s a PowerPoint Presentation, the screen view will instantly show a slide presentation with all of the needed controls. If it is a video file, a video presentation will automatically load up with video control features.

Attendees can edit shared files when they are provided with an assigned role or privilege allowing them to give annotations in real-time to files. This feature enhances brainstorming for a live discussion on topics.

Another feature of Cisco WebEx is its Event Center. Through this feature users can organize and conduct events with a capacity of up to 3,000 attendees.A prominent component of this feature is that invitations can be customize as well as the registration site. Events can also be conducted interactively as the software accommodates screen sharing, Q&A, polling, and chat. This feature allows users to effectively promote their brand and business to a large audience.

Overview of Cisco WebEx Features

  • Web and Video Conferencing
  • Conferencing
  • Webinars
  • Conferencing
  • Chat and Brainstorming Tools
  • Application/File Sharing
  • Multimedia Content Sharing
  • Call Sharing

Cisco WebEx Position In Our Categories

Knowing that companies have particular business-related requirements, it is only practical they avoid deciding on a one-size-fits-all, “perfect” business application. However, it is almost impossible to try to chance on such an app even among recognizable software products. The reasonable thing to undertake should be to spell out the various critical functions which call for a research including essential features, packages, skill ability of the employees, business size, etc. Thereafter, you must double down on your research comprehensively. Have a look at some Cisco WebEx reviews and look into the other software programs in your shortlist more closely. Such detailed product investigation ensure you circumvent poorly fit applications and subscribe to the system which meets all the benefits your business requires.

Position of Cisco WebEx in our main categories:

TOP 50

Cisco WebEx is one of the top 50 Collaboration Software products

TOP 20

Cisco WebEx is one of the 20 Communications Software products

Cisco WebEx is also listed in the following subcategories:

Each business has its own characteristics, and can need a particular type of Video Conferencing Software solution that will be designed for their business size, type of customers and staff and even specific niche they support. We advise you don't count on finding an ideal software that is going to work for every company regardless of their history is. It may be a good idea to read a few Cisco WebEx Video Conferencing Software reviews first and even then you should keep in mind what the solution is supposed to do for your business and your staff. Do you require an easy and straightforward app with just elementary functions? Will you actually make use of the advanced tools required by experts and big enterprises? Are there any specific tools that are especially practical for the industry you operate in? If you ask yourself these questions it is going to be much easier to get a trustworthy software that will fit your budget.

How Much Does Cisco WebEx Cost?

Cisco WebEx Pricing Plans:

Free Trial

Cisco WebEx Premium 8

$24/user per month

Cisco WebEx Premium 25

$39/user per month

Cisco WebEx Premium 100

$69/user per month

Cisco WebEx offers 3 enterprise pricing packages:

Cisco WebEx Premium 8 – $24/user per month  or $19/user per month (for annual subscription)

  • Up to 8 people/meeting
  • Unlimited meetings

Cisco WebEx Premium 25  – $39/user per month or $29/user per month (for annual subscription)

  • Up to 25 people/meeting
  • Unlimited meetings

Cisco WebEx Premium 100 – $69/user per month or $49/per user per month (for annual subscription)

  • Up to 100 people/meeting
  • Unlimited meetings

All plans include:

  • Video conferencing (full-screen, up to 7 video feeds, or split-screen)
  • Share applications or your whole screen
  • VoIP or phone call-in
  • Markup tools and whiteboard
  • Record meetings (including video)
  • Free mobile apps
  • Share the presenter role

User Satisfaction

Positive Social Media Mentions 25
Negative Social Media Mentions 1

We realize that when you make a decision to buy Video Conferencing Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Cisco WebEx reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Cisco WebEx. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Cisco WebEx Comparisons

Cisco WebEx user reviews

We love working with WebEx

Read full review >
Aubrey
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.09.2019 Company Size: More than 100 Employees Industry: N/A

WebEx is easy to use software

Read full review >
Peggy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.09.2019 Company Size: More than 100 Employees Industry: Financial Services

Simple, intuitive and wonderful features

Read full review >
Orlando
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.09.2019 Company Size: 1-10 Employees Industry: Information Technology and Services

Nice app but terrible customer service makes it unusable

Read full review >
Anonymous Reviewer
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 09.08.2019 Company Size: 1-10 Employees Industry: Business Supplies and Equipment

Innovative to hold meetings without moving to a specific place

Read full review >
Jose Armando Gomez Manzano
5/5

Overall Impression

5/5

Customer Support

3/5

Value for Money

5/5

Ease of Use

Published on: 12.10.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

What are Cisco WebEx pricing details?

Cisco WebEx Pricing Plans:

Free Trial

Cisco WebEx Premium 8

$24/user per month

Cisco WebEx Premium 25

$39/user per month

Cisco WebEx Premium 100

$69/user per month

Cisco WebEx offers 3 enterprise pricing packages:

Cisco WebEx Premium 8 – $24/user per month  or $19/user per month (for annual subscription)

  • Up to 8 people/meeting
  • Unlimited meetings

Cisco WebEx Premium 25  – $39/user per month or $29/user per month (for annual subscription)

  • Up to 25 people/meeting
  • Unlimited meetings

Cisco WebEx Premium 100 – $69/user per month or $49/per user per month (for annual subscription)

  • Up to 100 people/meeting
  • Unlimited meetings

All plans include:

  • Video conferencing (full-screen, up to 7 video feeds, or split-screen)
  • Share applications or your whole screen
  • VoIP or phone call-in
  • Markup tools and whiteboard
  • Record meetings (including video)
  • Free mobile apps
  • Share the presenter role

What integrations are available for Cisco WebEx?

Cisco WebEx supports the following integrations:

  • Dropbox
  • Box
  • Zendesk
  • Nimble
  • GitHub
  • Zapier
  • Pardot
  • Configio
  • SharpSpring
  • Cherwell
  • Litmos
  • Act-On
  • efront
  • BizLibrary
  • Docebo
  • SuccessFactors
  • OneLogin
  • ThoughtIndustries
  • Paradiso LMSesExec
  • Bitium
  • eTrigue
  • ExpertusONE LMS
  • Courseplay
  • Astea Alliance
  • Highspot
  • Microsoft Outlook

Cisco WebEx average rating:

Average score
4.8/5 (10 user reviews)
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Leland

PROS: The software is easy to set up and sending invitations is effortless. It requires modern browser and fast plugin install. We perform regular meetings with our team. I like that the video is smooth and we are able to perform multiple tasks, share screens and open development software without any problems. I like the smooth integration with Outlook. Thanks to this software we don’t have to worry about the timezones in order to schedule the meetings.

CONS: We have experienced some voice issues it is not frequent but sometimes we cannot continue the meeting.

Reviewed 2 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: WebEx app is good but the administration of it is painful making it unusable.

CONS: but getting support from WebEx is an absolute nightmare - their support process and team are the worst I have ever endured. Their sales team don\'t seem bothered to help and their support service makes everything much more complicated than it needs to be. Most of support personnel really haven\'t got a clue and will send you off with poor advice and time consuming answers - it makes the whole app unusable. I\'ve been a Webex customer for over 5 years and their offshoring of support and web site has destroyed this once great service. The website for account adminsitratrion really is terrible - it looks like a student project from 1995.

Reviewed 6 months ago

Read full review >

More reviews from 10 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

We love working with WebEx

Read full review >
Aubrey
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.09.2019 Company Size: More than 100 Employees Industry: N/A

PROS: WebEx doesn’t require special access and it can be used by everyone. All you have to do is to send a URL and meeting ID. You are allowed to invite your employees no matter their location. I like that teams can work remotely, it is great tool for training our staff and share information without using emails.

CONS: When I used WebEx in my previous company I couldn’t download it on my computer and I had to ask the IT team to solve the issue, when they managed to set up the pc I could use the software.

What do you think about this review? Great Poor

WebEx is easy to use software

Read full review >
Peggy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.09.2019 Company Size: More than 100 Employees Industry: Financial Services

PROS: WebEx is intuitive and easy to use platform. It offers great features like whiteboard, camera, screen share and many other. Wonderful tool for performing and attending meetings. The integration with Outlook is amazing and it allows us to add it to meeting invites quickly.

CONS: When logging it can be buggy, especially when we want to enter the call via mobile device. Also, I don’t like the beep sound when someone joins the meeting/call.

What do you think about this review? Great Poor

Simple, intuitive and wonderful features

Read full review >
Orlando
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.09.2019 Company Size: 1-10 Employees Industry: Information Technology and Services

PROS: I love working with WebEx, I often use it for free even though it has some limitations but it does the job. This tool is easy to integrate it and it is well-design. I like that allows documentation sharing and screen sharing. The prospects and leads are allowed to dial-in with numbers from WebEx. The installation process is easy and fast. I have used it as host and guest and I have to say that I’m really happy with this tool.

CONS: What I don’t like is its price. It is really expensive than other products.

What do you think about this review? Great Poor

Nice app but terrible customer service makes it unusable

Read full review >
Anonymous Reviewer
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 09.08.2019 Company Size: 1-10 Employees Industry: Business Supplies and Equipment

PROS: WebEx app is good but the administration of it is painful making it unusable.

CONS: but getting support from WebEx is an absolute nightmare - their support process and team are the worst I have ever endured. Their sales team don\'t seem bothered to help and their support service makes everything much more complicated than it needs to be. Most of support personnel really haven\'t got a clue and will send you off with poor advice and time consuming answers - it makes the whole app unusable. I\'ve been a Webex customer for over 5 years and their offshoring of support and web site has destroyed this once great service. The website for account adminsitratrion really is terrible - it looks like a student project from 1995.

What do you think about this review? Great Poor

Innovative to hold meetings without moving to a specific place

Read full review >
Jose Armando Gomez Manzano
5/5

Overall Impression

5/5

Customer Support

3/5

Value for Money

5/5

Ease of Use

Published on: 12.10.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: WebEx is revolutionizing the way we work, communicate and hold meetings to know everything without going to a place away from our community, this software has a great capacity to add participants.

CONS: I can not think of something that is wrong, they have done a good job developing WebEx, creating an innovative and futuristic system for companies with workers like us, with clear goals and without loss of time.

What do you think about this review? Great Poor

Works perfectly

Read full review >
Eva
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.10.2018 Company Size: 11-50 Employees Industry: Hospital & Health Care

PROS: I like that it offers simple and intuitive interface, this means that the platform can be used by almost everyone. I like the pop-up explanations of some functions. Also, the instructions for the users are detailed and everyone understands how this system works. We have an information that lot of people within the government agencies and university are using this tool without any concerns.

CONS: I have experienced some sound issues, but I think this is more user’s fault than the software’s. On the other hand, there is always room for improvements, especially when it comes to standard settings.

What do you think about this review? Great Poor

I’m very satisfied from this software

Read full review >
Randy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.04.2018 Company Size: More than 100 Employees Industry: Construction

PROS: Webex offers powerful tools for screen sharing, whiteboard, Outlook integration, VolP audio, multipoint video and many other tools for the application. It has unique phone ID for each meeting. It is easy to download it and install it. Its customer support team is great and extremely helpful. We can create WebEx meeting by “Right Click” button.

CONS: It takes some time in order to learn how to use it. New users found it difficult to dial in or conferencing in. Also, I’m little concerned about the security I’m not sure whether the software uses encryption algorithms to secure the meetings that are performed within the system.

What do you think about this review? Great Poor

Wonderful tool for performing meetings and conferences

Read full review >
Leland
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.03.2018 Company Size: 11-50 Employees Industry: Mechanical or Industrial Engineering

PROS: The software is easy to set up and sending invitations is effortless. It requires modern browser and fast plugin install. We perform regular meetings with our team. I like that the video is smooth and we are able to perform multiple tasks, share screens and open development software without any problems. I like the smooth integration with Outlook. Thanks to this software we don’t have to worry about the timezones in order to schedule the meetings.

CONS: We have experienced some voice issues it is not frequent but sometimes we cannot continue the meeting.

What do you think about this review? Great Poor

We have great experience with WebEx

Read full review >
Kelli
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 30.12.2017 Company Size: More than 100 Employees Industry: Computer Software

PROS: I love its clean UI, I can easily see presenters and take control of the meeting. Also, I like that it provides great support for screen sharing, and I like that it limits the screen to one app. It provides great integration with Outlook. We can easily join the meeting and use the “call me” feature in order to avoid dialing and fiddling with PINs.

CONS: What I don’t like is if we use the Outlook to create meeting then we cannot cancel the meeting through WebEx, I cannot cancel the meeting from my phone. Also, I don’t like its launches from Firefox because it requires allowing “Active Touch General Plugin Container” within the Firefox and I’m not okay with this.

What do you think about this review? Great Poor

Simple and easy to use software for creating and attending meetings

Read full review >
Irma
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.12.2017 Company Size: More than 100 Employees Industry:  Information Technology and Services

PROS: I like that I can use WebEx without installing it. It allows me to share documents and set up meetings effortlessly. I can easily install it and connect it with Outlook. I’m able to set up meetings directly from outlook without setting up meetings in webex. Others can easily join the meetings by following the URL.

CONS: I don’t have dislikes about it. It would be great if there could be less email and name mandatory requirements when joining the meetings.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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