Conversocial Review
What is Conversocial?
Conversocial is a leading multi-feature customer engagement platform designed for today’s generation of social media customers who are always on the go and require immediate response to their queries. With Conversocial, your customer service teams will be aware in real-time of “mentions that matter” and promptly address any issues in order to deliver a rich customer experience on mobile and social channels. Conversocial allows managing social media customers more efficiently as well as getting vital insights from them.
With billions of tweets, mentions, posts and feedback every single day, you need to be aware of the ones that concern your business and are worth attending to. Conversocial comes in handy as a social media customer support system that allows you to manage more efficiently the issues raised by customers on social media aside from getting vital insights from them, understanding their needs and providing them an optimal customer experience.
Show MoreOverview of Conversocial Benefits
Conversocial is most advantageous for companies with large customer base, and who have a dedicated workforce of customer service agents from 10 to thousands. A social media customer service like Conversocial can be beneficial in more ways than just clearing through the noise and clutter of social media which in itself is already a near-impossible task.
Simple and Intuitive – the system requires minimal training for moderation teams and customer service personnel. There have been reports of a team being able to sift through all of its company’s fan pages on various social media channels and moderate 1,000 comments within an hour using Conversocial.
Engage with Tools – connect and integrate with popular social media networks, publish content, go through all incoming queries and comments, analyze insights and information, measure levels of engagement, track and report key engagement figures and simply focus on the most important data. A variety of tools are at hand to make the workflow fast and manageable.
Boost Customer Value – with its proven processes and experience, Conversocial has helped businesses overcome the intricacies associated with social customer care. More than ever, providing quality interactions with customers in today’s social media dominated world will distinguish a company from its competitors and boost its value among its customers.
Protect your Brand – it is said that it would take 10 positive, reinforcing actions to make up for one negative instance. One unattended customer complaint is disastrous, more than that is a nightmare. Conversocial enables you to immediately address dissatisfaction with your brand or business at the onset of the earliest warning signs – a negative tweet here, a comment of concern there – all before it blows into a social crisis.
Show MoreOverview of Conversocial Features
- Integration with Social Media Platforms & CRM
- Social Media Analytics
- Real-time Tracking and Reporting of Social Events
- Collaborative Platform
- Priority Response Engine
- Single Conversation Thread
- Unified Inbox for Sorting Social Media Data
- Access to all Past Interactions
- Business Content Sharing
- Global Content Library
- Exportable PDF of Analytics Page
- Automated Data Export
- Synching of Customer Info to Existing CRM
Conversocial Position In Our Categories
Because companies have unique business demands, it is only prudent they abstain from getting an all-in-one, ideal business application. Nevertheless, it would be almost impossible to try to discover such an app even among sought-after software solutions. The clever thing to undertake would be to tabulate the numerous chief aspects that require consideration like key features, price plans, technical skill levels of the employees, company size, etc. Next, you must perform the product research exhaustively. Go over some of these Conversocial analyses and scrutinize each of the software products in your list more closely. Such comprehensive research guarantees you drop unsuitable applications and choose the one which meets all the function your business requires.
Position of Conversocial in our main categories:
TOP
100
Conversocial is one of the top 100 CRM Software products
TOP
50
Conversocial is one of the 50 Customer Experience Management Software products
Since each company has specific business requirements, it is sensible for them to abstain from seeking a one-size-fits-all ideal software solution. Needless to say, it would be useless to try to find such a platform even among widely used software solutions. The smart thing to do would be to list the various important elements that need consideration such as key features, budget, skill levels of employees, company size etc. Then, you should do your research thoroughly. Read some Conversocial Customer Experience Management Software reviews and look into each of the other apps in your shortlist in detail. Such in-depth homework can ensure you weed out ill-fitting applications and choose the solution that presents all the aspects you require for business success.
How Much Does Conversocial Cost?
Conversocial Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Conversocial pricing details?
Conversocial Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Conversocial is offered on a license basis and has three plans available – Engage, Evolve and Extend – wherein enterprise pricing is based on the number of customer service agents a company has. If you want to get a quote, please contact Conversocial. You may also try a demo offered free on their product.
User Satisfaction
Positive Social Media Mentions
87
Negative Social Media Mentions
0
We realize that when you choose to buy a Customer Experience Management Software it’s crucial not only to see how experts rank it in their reviews, but also to find out whether the real users and businesses that bought these solutions are actually content with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Conversocial reviews across a wide range of social media sites. The information is then displayed in a simple to understand form revealing how many customers had positive and negative experience with Conversocial. With that information at your disposal you should be prepared to make an informed business decision that you won’t regret.
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Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Conversocial?
Conversocial integrates with the following business systems and applications:
- Brandwatch (signal alert from 80 million online sources for relevant mentions)
- Synthesio (social intelligence to transform data into insights)
- Insided (harnessing community channels to boost customer service)
- All popular CRM platforms
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