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Conversocial REVIEW

Customer Experience Management Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.6

What is Conversocial?

Conversocial is a leading multi-feature customer engagement platform designed for today’s generation of social media customers who are always on the go and require immediate response to their queries. With Conversocial, your customer service teams will be aware in real-time of “mentions that matter” and promptly address any issues in order to deliver a rich customer experience on mobile and social channels. Conversocial allows managing social media customers more efficiently as well as getting vital insights from them.

With billions of tweets, mentions, posts and feedback every single day, you need to be aware of the ones that concern your business and are worth attending to. Conversocial comes in handy as a social media customer support system that allows you to manage more efficiently the issues raised by customers on social media aside from getting vital insights from them, understanding their needs and providing them an optimal customer experience.

Overview of Conversocial Benefits

Conversocial is most advantageous for companies with large customer base, and who have a dedicated workforce of customer service agents from 10 to thousands. A social media customer service like Conversocial can be beneficial in more ways than just clearing through the noise and clutter of social media which in itself is already a near-impossible task.

Simple and Intuitive – the system requires minimal training for moderation teams and customer service personnel. There have been reports of a team being able to sift through all of its company’s fan pages on various social media channels and moderate 1,000 comments within an hour using Conversocial.

Engage with Tools – connect and integrate with popular social media networks, publish content, go through all incoming queries and comments, analyze insights and information, measure levels of engagement, track and report key engagement figures and simply focus on the most important data. A variety of tools are at hand to make the workflow fast and manageable.

Boost Customer Value – with its proven processes and experience, Conversocial has helped businesses overcome the intricacies associated with social customer care. More than ever, providing quality interactions with customers in today’s social media dominated world will distinguish a company from its competitors and boost its value among its customers.

Protect your Brand – it is said that it would take 10 positive, reinforcing actions to make up for one negative instance. One unattended customer complaint is disastrous, more than that is a nightmare. Conversocial enables you to immediately address dissatisfaction with your brand or business at the onset of the earliest warning signs – a negative tweet here, a comment of concern there – all before it blows into a social crisis.

Overview of Conversocial Features

  • Integration with Social Media Platforms & CRM
  • Social Media Analytics
  • Real-time Tracking and Reporting of Social Events
  • Collaborative Platform
  • Priority Response Engine
  • Single Conversation Thread
  • Unified Inbox for Sorting Social Media Data
  • Access to all Past Interactions
  • Business Content Sharing
  • Global Content Library
  • Exportable PDF of Analytics Page
  • Automated Data Export
  • Synching of Customer Info to Existing CRM

Conversocial Position In Our Categories

Position of Conversocial in our main categories:

100

Conversocial is one of the top 100 CRM Software products

20

Conversocial is one of the top 20 Customer Experience Management Software products

100

Conversocial is one of the top 100
CRM Software products

20

Conversocial is one of the top 20
Customer Experience Management Software products


Conversocial is also listed in the following subcategories:

Category:Position:Category:Position:
Feedback & Reviews Management Software#13
Category:Position:
Feedback & Reviews Management Software#13

It's crucial to note that hardly any service in the CRM Software category is a perfect solution able to match all the requirements of different company types, sizes and industries. It may be a good idea to read a few Conversocial reviews first as certain services might perform well only in a really narrow set of applications or be designed with a very specific type of industry in mind. Others can function with an idea of being easy and intuitive and therefore lack advanced functionalities desired by more experienced users. You can also find services that focus on a broad group of users and provide a complex feature toolbox, but this usually comes at a more significant price of such a solution. Make sure you're aware of your needs so that you buy a software that offers exactly the functionalities you search for.

How Much Does Conversocial Cost?

Conversocial Pricing Plans:

Conversocial is offered on a license basis and has three plans available – Engage, Evolve and Extend – wherein enterprise pricing is based on the number of customer service agents a company has. If you want to get a quote, please contact Conversocial. You may also try a demo offered free on their product.

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Conversocial reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Conversocial. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

87

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING

What are Conversocial pricing details?

Conversocial Pricing Plans:

Conversocial is offered on a license basis and has three plans available – Engage, Evolve and Extend – wherein enterprise pricing is based on the number of customer service agents a company has. If you want to get a quote, please contact Conversocial. You may also try a demo offered free on their product.

What integrations are available for Conversocial?

Conversocial integrates with the following business systems and applications:

  • Facebook
  • Instagram
  • Twitter
  • Brandwatch (signal alert from 80 million online sources for relevant mentions)
  • Synthesio (social intelligence to transform data into insights)
  • Insided (harnessing community channels to boost customer service)
  • All popular CRM platforms

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