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Conversocial Review

Conversocial
Our score: 8.6 User satisfaction: 100%

What is Conversocial?

Conversocial is a leading multi-feature customer engagement platform designed for today’s generation of social media customers who are always on the go and require immediate response to their queries. With Conversocial, your customer service teams will be aware in real-time of “mentions that matter” and promptly address any issues in order to deliver a rich customer experience on mobile and social channels. Conversocial allows managing social media customers more efficiently as well as getting vital insights from them.

With billions of tweets, mentions, posts and feedback every single day, you need to be aware of the ones that concern your business and are worth attending to. Conversocial comes in handy as a social media customer support system that allows you to manage more efficiently the issues raised by customers on social media aside from getting vital insights from them, understanding their needs and providing them an optimal customer experience.

Overview of Conversocial Benefits

Conversocial is most advantageous for companies with large customer base, and who have a dedicated workforce of customer service agents from 10 to thousands. A social media customer service like Conversocial can be beneficial in more ways than just clearing through the noise and clutter of social media which in itself is already a near-impossible task.

Simple and Intuitive – the system requires minimal training for moderation teams and customer service personnel. There have been reports of a team being able to sift through all of its company’s fan pages on various social media channels and moderate 1,000 comments within an hour using Conversocial.

Engage with Tools – connect and integrate with popular social media networks, publish content, go through all incoming queries and comments, analyze insights and information, measure levels of engagement, track and report key engagement figures and simply focus on the most important data. A variety of tools are at hand to make the workflow fast and manageable.

Boost Customer Value – with its proven processes and experience, Conversocial has helped businesses overcome the intricacies associated with social customer care. More than ever, providing quality interactions with customers in today’s social media dominated world will distinguish a company from its competitors and boost its value among its customers.

Protect your Brand – it is said that it would take 10 positive, reinforcing actions to make up for one negative instance. One unattended customer complaint is disastrous, more than that is a nightmare. Conversocial enables you to immediately address dissatisfaction with your brand or business at the onset of the earliest warning signs – a negative tweet here, a comment of concern there – all before it blows into a social crisis.

Overview of Conversocial Features

  • Integration with Social Media Platforms & CRM
  • Social Media Analytics
  • Real-time Tracking and Reporting of Social Events
  • Collaborative Platform
  • Priority Response Engine
  • Single Conversation Thread
  • Unified Inbox for Sorting Social Media Data
  • Access to all Past Interactions
  • Business Content Sharing
  • Global Content Library
  • Exportable PDF of Analytics Page
  • Automated Data Export
  • Synching of Customer Info to Existing CRM

Conversocial Position In Our Categories

Keeping in mind companies have unique business demands, it is only practical they avoid picking an all-encompassing, “perfect” software. Just the same, it would be almost impossible to try to find such an app even among widely used software products.
The better step to undertake would be to list the varied major aspects which merit analysis like essential features, packages, technical skill capability of the employees, company size, etc. Thereafter, you should conduct the product research thoroughly. Go over some of these Conversocial reviews and check out each of the software options in your list in detail. Such all-encompassing product research makes sure you steer clear of mismatched applications and buy the one which delivers all the features your business requires.

Position of Conversocial in our main categories:

TOP 100

Conversocial is one of the top 100 CRM Software products

TOP 50

Conversocial is one of the 50 Customer Experience Management Software products

Conversocial is also listed in the following subcategories:

Enterprises have unique wants and requirements and no software platform can be ideal in such a situation. It is futile to try to find an ideal off-the-shelf software app that meets all your business wants. The intelligent thing to do would be to modify the application for your specific wants, worker skill levels, budget, and other aspects. For these reasons, do not rush and subscribe to well-publicized trendy applications. Though these may be widely used, they may not be the best fit for your specific wants. Do your homework, look into each short-listed platform in detail, read a few Conversocial Customer Experience Management Software reviews, speak to the maker for explanations, and finally choose the application that offers what you need.

How Much Does Conversocial Cost?

Conversocial Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Conversocial is offered on a license basis and has three plans available – Engage, Evolve and Extend – wherein enterprise pricing is based on the number of customer service agents a company has. If you want to get a quote, please contact Conversocial. You may also try a demo offered free on their product.

User Satisfaction

Positive Social Media Mentions 87
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Conversocial reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Conversocial. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Conversocial pricing details?

Conversocial Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Conversocial is offered on a license basis and has three plans available – Engage, Evolve and Extend – wherein enterprise pricing is based on the number of customer service agents a company has. If you want to get a quote, please contact Conversocial. You may also try a demo offered free on their product.

What integrations are available for Conversocial?

Conversocial integrates with the following business systems and applications:

  • Facebook
  • Instagram
  • Twitter
  • Brandwatch (signal alert from 80 million online sources for relevant mentions)
  • Synthesio (social intelligence to transform data into insights)
  • Insided (harnessing community channels to boost customer service)
  • All popular CRM platforms
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Reviewed By Louie Andre
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