Amity Review

Our score: 8.2 User satisfaction: 96%

What is Amity?

Amity is an integrated customer success software solution that gives businesses a platform to fully understand their customers, determines trends and behaviors, and discover opportunities to improve customer interaction, marketing, and sales. With Amity, users are able to sense changes in customer health or rhythm, devise the right actions based on smart recommendations, and execute effective strategies to attract and retain customers, improve customer loyalty, drive revenue and growth using real-time customer data and insights.

This customer success software delivers a unified and shared database on all customer relationships you manage, including accounts, subscriptions, and more. Organizing your customer data the way you want it is a breeze. Amity’s intuitive dashboard lets you customize your data views so you can see all the information you want and plan your tasks well ahead to ensure that everything is on track. With Amity, you know who your customers are and what they want, and how you can meet their expectations and preferences while at the same time, you grow your business.

Overview of Amity Benefits

Amity supplies businesses with a robust and feature-rich customer success software that allows them to fully focus on comprehending their customers and use the information and insights derived from this data to achieve and maintain customer loyalty and satisfaction while keeping revenues high and their business growing. This customer success solution offers a throng of features and capabilities designed to bring down your churn rate and keep your customers coming back for repeat transactions through the day-to-day value of using your product.

It is essential that your customers know and fully understand the value of success and how your products or services can take them there. Amity helps you deliver the value of your brand and motivate your customers to do business with you and drive upsells. The software places you in the perfect position to expand once the upsells start coming in.

Having access to reliable, real-time information is crucial in every business endeavor. Amity makes sure that you are always well-informed and armed with the latest data and insights that are presented in a way that is tailored exactly to suit your business. The software gives you all the information you need so you can make smart business decisions, respond efficiently, and take your business to the next level. With the right information and highly actionable insights, you and your team are able to mitigate risks early before they become critical and blow into issues that are hard to contain and resolve.

Overview of Amity Features

  • Easy to use
  • Quick implementation
  • Individual customer dashboards
  • Streamlined and consistent customer experience
  • Makes you well informed
  • Understand your customer’s actions
  • Action playbooks (automated workflows)
  • Effective dashboards
  • Track real-time customer adoption
  • Influence customer outcomes

Amity Position In Our Categories

Knowing that companies have specific business-related requirements, it is rational they avoid selecting a one-size-fits-all, ideal software product. Nevertheless, it would be difficult to try to stumble on such application even among recognizable software systems.
The reasonable thing to undertake is to narrow down the numerous significant aspects that merit research including crucial features, price plans, technical skill capability of staff members, business size, etc. The second step is, you should double down on the research comprehensively. Browse through these Amity reviews and look into the other software solutions in your shortlist in detail. Such comprehensive research guarantee you take out unfit apps and pay for the one which meets all the aspects you require company requires in growing the business.

Position of Amity in our main categories:

TOP 50

Amity is one of the top 50 Customer Experience Management Software products

If you are considering Amity it could also be sensible to investigate other subcategories of Customer Experience Management Software gathered in our database of B2B software reviews.

It's essential to keep in mind that hardly any app in the Customer Experience Management Software category is a perfect solution that can fulfill all the needs of all company types, sizes and industries. It may be a good idea to read a few Amity Customer Experience Management Software reviews first as specific solutions can dominate just in a really small set of applications or be prepared with a really specific type of industry in mind. Others may work with an idea of being easy and intuitive and as a result lack advanced elements needed by more experienced users. There are also software that focus on a large group of users and offer a powerful feature toolbox, however this frequently comes at a more expensive price of such a software. Be certain that you're aware of your needs so that you purchase a software that has exactly the elements you look for.

How Much Does Amity Cost?

Amity Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Amity for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

User Satisfaction

Positive Social Media Mentions 97
Negative Social Media Mentions 4

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Amity reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Amity. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Amity pricing details?

Amity Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Amity for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

What integrations are available for Amity?

Amity integrates with the following business systems and applications:

  • Act-On
  • Amazon Redshift
  • AskNicely
  • Base CRM
  • Box
  • Capsule CRM
  • ChargeBeeChargify
  • Delighted
  • Desk
  • Dropbox
  • FreshBooks
  • Freshdesk
  • Gmail
  • Google Apps
  • Google Analytics
  • Google BigQuery
  • Harvest
  • Help Scout
  • Highrise
  • HubSpot
  • Infusionsoft
  • Intacct
  • Intercom
  • JIRA
  • MailChimp
  • Marketo
  • MS Dynamics
  • Mixpanel
  • Netsuite
  • MS Office 365
  • QuickBooks
  • Salesforce
  • Recurly
  • SurveyMonkey
  • Wave
  • Xero
  • Wootric
  • Zendesk
  • Zoho CRM
  • Zuora
  • Typeform
  • Stripe
  • Sugar CRM

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Reviewed By Jenny Chang
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