Price

by quote

Logo of InMoment
Ask Vendor A QuestionFind A Better App

InMoment REVIEW

Customer Experience Management Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 9.0

What is InMoment?

InMoment is an innovative cloud-based customer experience (CX) management platform that enables businesses to collect, manage and act on information from their customer database. Comprising a set of products and services, InMoment assists companies by taking insights from customer stories and experiences to come up with more strategic business decisions as well as improved customer relations. Furthermore, these stories are shared with people from inside and outside the organization to build advocacy and spur employee engagement.

Having more ways to collect data from customers translates to better informed actions and decisions for a business. Customer information – feedback, comments, replies, recommendations and other similar data – is vital and getting it from as many sources as possible through as many means available will provide your business a competitive edge. However, having relevant data is only the first step. InMoment applies advanced analytics and combs through the wealth of information to provide you valuable insights in real-time anytime you need them.

Overview of InMoment Benefits

InMoment’s listening technologies facilitate collection of the best data, initiating smart actions, and forging meaningful customer relationships. The platform’s information gathering and analytics products and services bring an array of advantages:

Experience Hub – gathers information from various InMoment services and other sources to help a company manage and act on customer experience data. The Hub connects with business tools to allow company-wide sharing of customer feedback.

Voice of the Customer (VoC) – tools that give feedback and alerts to employees based on incoming customer data, enabling personnel from across your organization to listen to, understand and share customer experience stories.

Analytics Overlay –analytics on existing VoC data permit the extraction of more actionable intelligence from unstructured data.

Closed Loop – equips frontline employees the ability to resolve individual customer concerns by quickly identifying root causes of issues.

Employee Engagement – captures and shares feedback from employees about their customers’ experiences; provides insights on employee-customer impact, influence and relation.  

Professional Services – supplement technology solutions with professional services from InMoment’s in-house specialist team.

GoRecommend – provides customers with a social feedback mechanism for their recommendation after a positive experience, the effectiveness of which can then be measured.

OpenTell – presents potential customers with pertinent information about businesses through a representative sample of reviews.

Overview of InMoment Features

  • Video, Voice, Text & Active Listening
  • Full Web Feedback Integration
  • Fast Video Transcription
  • Role-based Reporting
  • Auto-route Reporting
  • Customizable Dashboards
  • Case Management
  • Text Analytics
  • Automated Real-time Alerts
  • Personalized Coaching Opportunities
  • Location-specific Recommendations

InMoment Position In Our Categories

Position of InMoment in our main categories:

5

InMoment is one of the top 5 Customer Experience Management Software products

5

InMoment is one of the top 5
Customer Experience Management Software products


If you are considering InMoment it could also be sensible to analyze other subcategories of Best Customer Experience Management Software listed in our base of SaaS software reviews.

Each enterprise has different requirements and requires a system that can be personalized for their size, type of staff members and buyers, and the specific industry they are in. For these reasons, no system can offer perfect tools off-the-shelf. When you look for a software system, first be sure what you want it for. Read some InMoment reviews and ask yourself do you want basic tools or do you want advanced features? Are there any industry-specific tools that you are looking for? Obtain the answers to these questions to assist your search. There are lots of aspects that you need to consider and these include your finances, particular business needs, your company size, integration requirements etc. Take your time, check out a few free trials, and finally zero in on the app that provides all that you require to boost your firm effectiveness and productivity.

How Much Does InMoment Cost?

InMoment Pricing Plans:

InMoment’s various products and services offer quote-based enterprise pricing. You can contact the vendor to get a quote or try the free demo on their site. The InMoment Mobile app which has the same basic functionality as the online platform is free.

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and InMoment reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with InMoment. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

8

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING

What are InMoment pricing details?

InMoment Pricing Plans:

InMoment’s various products and services offer quote-based enterprise pricing. You can contact the vendor to get a quote or try the free demo on their site. The InMoment Mobile app which has the same basic functionality as the online platform is free.

What integrations are available for InMoment?

  • Facebook
  • Twitter
  • Yelp
  • Google+
  • TripAdvisor
  • OpenTable
  • UrbanSpoon
  • FourSquare
  • Voxpopme
  • OneLogin
  • All popular CRM

User reviews


No reviews yet

0
0
0
0
0

Average Rating:

Write your own review of this product

Add a review

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified