InMoment Review

Our score: 9.0 User satisfaction: 100%

What is InMoment?

InMoment helps you make more informed decisions based on customer data for a variety of uses, including campaigns, product development, customer service and generally planning your marketing strategy around your Ideal Customer Personas. The web-based CX management software assists companies by taking insights from customer stories and experiences to come up with more strategic business decisions as well as improved customer relations. Furthermore, these stories are shared with people from inside and outside the organization to build advocacy and spur employee engagement.

Having more ways to collect data from customers translates to better informed actions and decisions for a business. Customer information – feedback, comments, replies, recommendations and other similar data – is vital and getting it from as many sources as possible through as many means available will provide your business a competitive edge. However, having relevant data is only the first step. InMoment applies advanced analytics and combs through the wealth of information to provide you valuable insights in real-time anytime you need them.

Overview of InMoment Benefits

InMoment’s listening technologies facilitate collection of the best data, initiating smart actions, and forging meaningful customer relationships. The platform’s information gathering and analytics products and services bring an array of advantages:

Experience Hub – gathers information from various InMoment services and other sources to help a company manage and act on customer experience data. The Hub connects with business tools to allow company-wide sharing of customer feedback.

Voice of the Customer (VoC) – tools that give feedback and alerts to employees based on incoming customer data, enabling personnel from across your organization to listen to, understand and share customer experience stories.

Analytics Overlay –analytics on existing VoC data permit the extraction of more actionable intelligence from unstructured data.

Closed Loop – equips frontline employees the ability to resolve individual customer concerns by quickly identifying root causes of issues.

Employee Engagement – captures and shares feedback from employees about their customers’ experiences; provides insights on employee-customer impact, influence and relation.  

Professional Services – supplement technology solutions with professional services from InMoment’s in-house specialist team.

GoRecommend – provides customers with a social feedback mechanism for their recommendation after a positive experience, the effectiveness of which can then be measured.

OpenTell – presents potential customers with pertinent information about businesses through a representative sample of reviews.

Overview of InMoment Features

  • Video, Voice, Text & Active Listening
  • Full Web Feedback Integration
  • Fast Video Transcription
  • Role-based Reporting
  • Auto-route Reporting
  • Customizable Dashboards
  • Case Management
  • Text Analytics
  • Automated Real-time Alerts
  • Personalized Coaching Opportunities
  • Location-specific Recommendations

InMoment Position In Our Categories

Since companies have special business needs, it is rational that they abstain from adopting a one-size-fits-all, “perfect” software. However, it would be difficult to try to come across such application even among well-known software systems. The practicable thing to undertake should be to narrow down the numerous chief aspects that entail analysis like important features, budget, skill competence of staff members, business size, etc. Thereafter, you must double down on the research through and through. Go over some InMoment analyses and explore each of the software systems in your shortlist more closely. Such comprehensive research guarantees you steer clear of unsuitable applications and buy the system which provides all the tools your business requires for optimal results.

Position of InMoment in our main categories:

TOP 10

InMoment is one of the top 10 Customer Experience Management Software products

If you are interested in InMoment it could also be beneficial to check out other subcategories of Customer Experience Management Software collected in our base of B2B software reviews.

It is essential to keep in mind that almost no service in the Customer Experience Management Software category will be a perfect solution able to meet all the needs of all company types, sizes and industries. It may be a good idea to read a few InMoment Customer Experience Management Software reviews first as specific solutions might excel only in a really narrow group of applications or be designed with a very specific type of industry in mind. Others may operate with an idea of being simple and intuitive and consequently lack advanced elements needed by more experienced users. You can also come across solutions that cater to a broad group of customers and provide a powerful feature set, but that frequently comes at a higher price of such a software. Be certain that you're aware of your needs so that you select a software that has specifically the features you look for.

How Much Does InMoment Cost?

InMoment Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

InMoment’s various products and services offer quote-based enterprise pricing. You can contact the vendor to get a quote or try the free demo on their site. The InMoment Mobile app which has the same basic functionality as the online platform is free.

User Satisfaction

Positive Social Media Mentions 8
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and InMoment reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with InMoment. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are InMoment pricing details?

InMoment Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

InMoment’s various products and services offer quote-based enterprise pricing. You can contact the vendor to get a quote or try the free demo on their site. The InMoment Mobile app which has the same basic functionality as the online platform is free.

What integrations are available for InMoment?

  • Facebook
  • Twitter
  • Yelp
  • Google+
  • TripAdvisor
  • OpenTable
  • UrbanSpoon
  • FourSquare
  • Voxpopme
  • OneLogin
  • All popular CRM

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Reviewed By Louie Andre
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