InMoment Review
What is InMoment?
InMoment helps you make more informed decisions based on customer data for a variety of uses, including campaigns, product development, customer service and generally planning your marketing strategy around your Ideal Customer Personas. The web-based CX management software assists companies by taking insights from customer stories and experiences to come up with more strategic business decisions as well as improved customer relations. Furthermore, these stories are shared with people from inside and outside the organization to build advocacy and spur employee engagement.
Having more ways to collect data from customers translates to better informed actions and decisions for a business. Customer information – feedback, comments, replies, recommendations and other similar data – is vital and getting it from as many sources as possible through as many means available will provide your business a competitive edge. However, having relevant data is only the first step. InMoment applies advanced analytics and combs through the wealth of information to provide you valuable insights in real-time anytime you need them.
Show MoreOverview of InMoment Benefits
InMoment’s listening technologies facilitate collection of the best data, initiating smart actions, and forging meaningful customer relationships. The platform’s information gathering and analytics products and services bring an array of advantages:
Experience Hub – gathers information from various InMoment services and other sources to help a company manage and act on customer experience data. The Hub connects with business tools to allow company-wide sharing of customer feedback.
Voice of the Customer (VoC) – tools that give feedback and alerts to employees based on incoming customer data, enabling personnel from across your organization to listen to, understand and share customer experience stories.
Analytics Overlay –analytics on existing VoC data permit the extraction of more actionable intelligence from unstructured data.
Closed Loop – equips frontline employees the ability to resolve individual customer concerns by quickly identifying root causes of issues.
Employee Engagement – captures and shares feedback from employees about their customers’ experiences; provides insights on employee-customer impact, influence and relation.
Professional Services – supplement technology solutions with professional services from InMoment’s in-house specialist team.
GoRecommend – provides customers with a social feedback mechanism for their recommendation after a positive experience, the effectiveness of which can then be measured.
OpenTell – presents potential customers with pertinent information about businesses through a representative sample of reviews.
Show MoreOverview of InMoment Features
- Video, Voice, Text & Active Listening
- Full Web Feedback Integration
- Fast Video Transcription
- Role-based Reporting
- Auto-route Reporting
- Customizable Dashboards
- Case Management
- Text Analytics
- Automated Real-time Alerts
- Personalized Coaching Opportunities
- Location-specific Recommendations
InMoment Position In Our Categories
Since businesses have their own business-related requirements, it is rational that they abstain from adopting a one-size-fits-all, “perfect” software. Nevertheless, it would be difficult to try to stumble on such application even among widely used software systems. The sensible step to do should be to tabulate the numerous chief aspects which require careful thought like crucial features, packages, technical skill aptitude of the employees, business size, etc. After which, you should conduct the product research fully. Go over some of these InMoment reviews and scrutinize each of the applications in your list in detail. Such detailed research guarantees you take out poorly fit software solutions and select the one which meets all the aspects your company requires to be successful.
Position of InMoment in our main categories:
TOP
20
InMoment is one of the top 20 Customer Experience Management Software products
If you are considering InMoment it may also be a good idea to investigate other subcategories of Customer Experience Management Software gathered in our base of B2B software reviews.
It's essential to realize that almost no service in the Customer Experience Management Software category is an ideal solution able to match all the goals of all business types, sizes and industries. It may be a good idea to read a few InMoment Customer Experience Management Software reviews first as specific services may dominate exclusively in a very narrow group of applications or be designed with a really specific industry in mind. Others can operate with a goal of being simple and intuitive and therefore lack complicated features needed by more experienced users. You can also come across apps that focus on a large group of users and offer a powerful feature set, but that frequently comes at a more significant price of such a software. Make sure you're aware of your needs so that you purchase a solution that provides specifically the features you search for.
How Much Does InMoment Cost?
InMoment Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are InMoment pricing details?
InMoment Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
InMoment’s various products and services offer quote-based enterprise pricing. You can contact the vendor to get a quote or try the free demo on their site. The InMoment Mobile app which has the same basic functionality as the online platform is free.
User Satisfaction
Positive Social Media Mentions
8
Negative Social Media Mentions
0
We are aware that when you make a decision to get a Customer Experience Management Software it’s crucial not only to find out how experts score it in their reviews, but also to check if the actual people and businesses that purchased this software are genuinely content with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and InMoment reviews across a vast range of social media sites. The data is then presented in an easy to digest format showing how many people had positive and negative experience with InMoment. With that information at your disposal you should be equipped to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for InMoment?
- Yelp
- Google+
- TripAdvisor
- OpenTable
- UrbanSpoon
- FourSquare
- Voxpopme
- OneLogin
- All popular CRM
InMoment
is waiting for
your first review.
Write your own review of this product
ADD A REVIEWMore reviews from 0 actual users:
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular InMoment Alternatives
Top Competitors To InMoment By Price
Product name:
Price:
Trending Customer Experience Management Software Reviews
InMoment Comparisons
Product name:
Page last modified
Why is FinancesOnline free?