InMoment Review
What is InMoment?
InMoment helps you make more informed decisions based on customer data for a variety of uses, including campaigns, product development, customer service and generally planning your marketing strategy around your Ideal Customer Personas. The web-based CX management software assists companies by taking insights from customer stories and experiences to come up with more strategic business decisions as well as improved customer relations. Furthermore, these stories are shared with people from inside and outside the organization to build advocacy and spur employee engagement.
Having more ways to collect data from customers translates to better informed actions and decisions for a business. Customer information – feedback, comments, replies, recommendations and other similar data – is vital and getting it from as many sources as possible through as many means available will provide your business a competitive edge. However, having relevant data is only the first step. InMoment applies advanced analytics and combs through the wealth of information to provide you valuable insights in real-time anytime you need them.
Show MoreOverview of InMoment Benefits
InMoment’s listening technologies facilitate collection of the best data, initiating smart actions, and forging meaningful customer relationships. The platform’s information gathering and analytics products and services bring an array of advantages:
Experience Hub – gathers information from various InMoment services and other sources to help a company manage and act on customer experience data. The Hub connects with business tools to allow company-wide sharing of customer feedback.
Voice of the Customer (VoC) – tools that give feedback and alerts to employees based on incoming customer data, enabling personnel from across your organization to listen to, understand and share customer experience stories.
Analytics Overlay –analytics on existing VoC data permit the extraction of more actionable intelligence from unstructured data.
Closed Loop – equips frontline employees the ability to resolve individual customer concerns by quickly identifying root causes of issues.
Employee Engagement – captures and shares feedback from employees about their customers’ experiences; provides insights on employee-customer impact, influence and relation.
Professional Services – supplement technology solutions with professional services from InMoment’s in-house specialist team.
GoRecommend – provides customers with a social feedback mechanism for their recommendation after a positive experience, the effectiveness of which can then be measured.
OpenTell – presents potential customers with pertinent information about businesses through a representative sample of reviews.
Show MoreOverview of InMoment Features
- Video, Voice, Text & Active Listening
- Full Web Feedback Integration
- Fast Video Transcription
- Role-based Reporting
- Auto-route Reporting
- Customizable Dashboards
- Case Management
- Text Analytics
- Automated Real-time Alerts
- Personalized Coaching Opportunities
- Location-specific Recommendations
InMoment Position In Our Categories
Knowing that companies have distinct business-related wants, it is only prudent that they steer clear of going for a one-size-fits-all, “perfect” business application. Just the same, it is almost impossible to try to find such application even among sought-after software products. The logical step to undertake is to tabulate the varied chief aspects that merit inspection including major features, price plans, skill levels of the users, organizational size, etc. Then, you should perform your product research fully. Have a look at some InMoment evaluations and look into each of the software programs in your shortlist in detail. Such detailed research guarantee you stay away from unfit software products and select the one that offers all the features your business requires.
Position of InMoment in our main categories:
TOP
20
InMoment is one of the top 20 Customer Experience Management Software products
If you are considering InMoment it may also be beneficial to examine other subcategories of Customer Experience Management Software collected in our database of SaaS software reviews.
Every enterprise has different requirements and needs a software that can be personalized for their size, type of employees and customers, and the specific industry they are in. For these reasons, no system can proffer perfect features off-the-shelf. When you try to find a software system, first be sure what you need it for. Read some InMoment Customer Experience Management Software reviews and ask yourself do you need basic tools or do you want advanced functionality? Are there any industry-specific tools that you are searching for? Get the answers to these questions to help your search. There are multiple elements that you need to reflect on and these include your finances, specific business needs, your organization size, integration needs etc. Take your time, check out a few free trials, and finally choose the app that offers all that you require to improve your company effectiveness and productivity.
How Much Does InMoment Cost?
InMoment Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are InMoment pricing details?
InMoment Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
InMoment’s various products and services offer quote-based enterprise pricing. You can contact the vendor to get a quote or try the free demo on their site. The InMoment Mobile app which has the same basic functionality as the online platform is free.
User Satisfaction
Positive Social Media Mentions
8
Negative Social Media Mentions
0
We know that when you make a decision to get a Customer Experience Management Software it’s vital not only to find out how professionals evaluate it in their reviews, but also to check if the real people and enterprises that purchased this software are actually satisfied with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and InMoment reviews across a vast array of social media sites. The data is then featured in an easy to understand format showing how many users had positive and negative experience with InMoment. With that information at hand you should be ready to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for InMoment?
- Yelp
- Google+
- TripAdvisor
- OpenTable
- UrbanSpoon
- FourSquare
- Voxpopme
- OneLogin
- All popular CRM
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