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VOC Hub REVIEW

Customer Experience Management Software

No user reviews
USER SATISFACTION 75%
OUR SCORE 7.8

What is VOC Hub?

VOC Hub is a SandSIV’s SaaS-based customer intelligence platform that leverages big data technologies to capture, analyze, incorporate, and gauge customer feedback from multiple channels and derive actionable business insights. This powerful platform allows businesses to fully leverage customer knowledge across the entire organization and turns it into a reliable, accessible, dynamic, and actionable source of pure Customer Intelligence.

VOC Hub effectively eliminates the hurdles that usually comes with customer intelligence, mainly working with broken, dislocated and various sources of customer knowledge and data. VOC Hub provides businesses with a singular solution that is capable of gathering and analyzing internal and external sources of data, including CRMs, ERPs, Enterprise Feedback Managers, Social Networks and Monitoring tools and then unearth actionable, high-value insights that will help you manage and grow your business.

Overview of VOC Hub Benefits

SandSIV VOC Hub enables businesses to employ an entirely new methodology to help manage their operations, improve their performance, and bolster their growth. This methodology is anchored on understanding what customers know and how to extract actionable insights from customer knowledge on which they can base their decisions and actions.

With SandSIV VOC Hub, businesses enjoy a powerful interface that unifies all core SandSIV solutions into a user-friendly environment and integrates all modules. This results into a robust and highly powerful end-to-end platform that can capture, visualize, analyze, and gauge customer intelligence, or the true Voice of the Customer.

VOC Hub is built with an extremely powerful Big Data repository that utilizes a number of technologies, enabling it to process real-time analytics intelligently so you can efficiently and swiftly identify and address issues that are affecting your customers and their relationships with your business.

The software helps you measure customer feedback in real-time and fully understand all the information via a selection of visualizations (slice and dice, graphical, drill-down, etc.). Being able to gauge and interpret customer data, you are then able to devise strategies and changes to raise your operational efficiency, streamline business performance, and greatly impact your revenue and ultimately, your bottom line.

Overview of VOC Hub Features

  • Superior Customer Intelligence
  • Enhance Customer Experience
  • Reduce Customer Churn
  • Customer Intelligence Analytics
  • Customer Intelligence Integrations
  • Measurement and Enhancement

VOC Hub Position In Our Categories

Position of VOC Hub in our main categories:

500

VOC Hub is one of the top 500 Business Intelligence Software products

100

VOC Hub is one of the 100 Customer Experience Management Software products

500

VOC Hub is one of the 500
Business Intelligence Software products

100

VOC Hub is one of the 100
Customer Experience Management Software products


If you are considering VOC Hub it may also be beneficial to analyze other subcategories of Best Business Intelligence Software listed in our base of SaaS software reviews.

It's important to keep in mind that virtually no software in the Business Intelligence Software category is a perfect solution able to meet all the requirements of all business types, sizes and industries. It may be a good idea to read a few VOC Hub reviews first as specific services might dominate only in a very small set of applications or be designed with a very specific type of industry in mind. Others might function with an idea of being easy and intuitive and therefore lack complicated functions welcomed by more experienced users. You can also find apps that support a wide group of customers and give you a complex feature toolbox, but this frequently comes at a higher price of such a solution. Be certain that you're aware of your needs so that you buy a software that offers all the functionalities you look for.

How Much Does VOC Hub Cost?

VOC Hub’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and VOC Hub reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with VOC Hub. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

9

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TICKETS

What are VOC Hub pricing details?

VOC Hub’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for VOC Hub?

No information available.

 

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