VOC Hub Review

Item: VOC Hub
Rating: 7.8
Author: Jenny Chang

Our score: 7.8 User satisfaction: 75%

(0 user reviews)

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What is VOC Hub?
VOC Hub benefits
Overview of VOC Hub features
VOC Hub pricing
User satisfaction
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VOC Hub is a SandSIV’s SaaS-based customer intelligence platform that leverages big data technologies to capture, analyze, incorporate, and gauge customer feedback from multiple channels and derive actionable business insights. This powerful platform allows businesses to fully leverage customer knowledge across the entire organization and turns it into a reliable, accessible, dynamic, and actionable source of pure Customer Intelligence.

VOC Hub effectively eliminates the hurdles that usually comes with customer intelligence, mainly working with broken, dislocated and various sources of customer knowledge and data. VOC Hub provides businesses with a singular solution that is capable of gathering and analyzing internal and external sources of data, including CRMs, ERPs, Enterprise Feedback Managers, Social Networks and Monitoring tools and then unearth actionable, high-value insights that will help you manage and grow your business.

SandSIV VOC Hub enables businesses to employ an entirely new methodology to help manage their operations, improve their performance, and bolster their growth. This methodology is anchored on understanding what customers know and how to extract actionable insights from customer knowledge on which they can base their decisions and actions.

With SandSIV VOC Hub, businesses enjoy a powerful interface that unifies all core SandSIV solutions into a user-friendly environment and integrates all modules. This results into a robust and highly powerful end-to-end platform that can capture, visualize, analyze, and gauge customer intelligence, or the true Voice of the Customer.

VOC Hub is built with an extremely powerful Big Data repository that utilizes a number of technologies, enabling it to process real-time analytics intelligently so you can efficiently and swiftly identify and address issues that are affecting your customers and their relationships with your business.

The software helps you measure customer feedback in real-time and fully understand all the information via a selection of visualizations (slice and dice, graphical, drill-down, etc.). Being able to gauge and interpret customer data, you are then able to devise strategies and changes to raise your operational efficiency, streamline business performance, and greatly impact your revenue and ultimately, your bottom line.

Superior Customer Intelligence
Enhance Customer Experience
Reduce Customer Churn
Customer Intelligence Analytics
Customer Intelligence Integrations
Measurement and Enhancement

Since companies have special business requirements, it is only rational that they abstain from going for a one-size-fits-all, ideal business application. Needless to say, it would be difficult to find such an app even among widely used software systems. The best step to do can be to tabulate the several essential factors that require scrutiny including critical features, price terms, technical skill ability of staff members, business size, etc. After which, you must conduct your research systematically. Go over some VOC Hub evaluations and scrutinize each of the software solutions in your shortlist more closely. Such comprehensive research guarantee you drop ill-fitting apps and select the one which has all the aspects you require company requires in sustaining growth.

Position of VOC Hub in our main categories:

TOP 500

VOC Hub is one of the top 500 Business Intelligence Software products

TOP 100

VOC Hub is one of the 100 Customer Experience Management Software products

If you are considering VOC Hub it might also be beneficial to analyze other subcategories of Customer Experience Management Software gathered in our database of B2B software reviews.

Each organization has different needs and needs a software that can be personalized for their size, type of employees and customers, and the particular industry they are in. For these reasons, no software can proffer perfect features out-of-the-box. When you try to find a software system, first be sure what you want it for. Read some VOC Hub Customer Experience Management Software reviews and ask yourself do you need basic features or do you need complex tools? Are there any industry-specific tools that you are looking for? Find the answers to these questions to assist your search. There are plenty of elements that you need to reflect on and these include your finances, particular business requirements, your company size, integration needs etc. Take your time, try out a few free trials, and finally choose the system that presents all that you require to boost your firm effectiveness and productivity.

VOC Hub Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

VOC Hub’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Positive Social Media Mentions 9

Negative Social Media Mentions 3

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and VOC Hub reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with VOC Hub. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.