Deskero Review
What is Deskero?
Deskero is a cloud-based help software that provides simple yet effective tools to integrate requests or inquiries coming from various channels (such as emails, social networks, chats, and websites) into a single database and put some order and sense into the chaos of modern customer care.
It aims to establish a new kind of relationship with customers, engaging and communicating with them in a very innovative and personal way through simple and smart use of social networks.
Deskero understands that today’s business ventures need to establish an open as well as constructive dialogue with their customers. By simplifying the management of service assistance that fully exploits social networks and other channels, the application offers companies very simple and yet effective tools to make customer support quicker, easier, and more modern.
Show MoreOverview of Deskero Benefits
Comprehensive Tool Set
Deskero aims to empower businesses by helping them with the necessary tools to boost efficient customer communication. It is a robust and proactive helpdesk software which encourages businesses to reach out to their customers via chat, email, telephone, web, and social networking platforms. Businesses can monitor what customers are saying about them and their products. Companies can also check out their competitors online.
Deskero’s helpdesk tools allow companies to convert requests into support tickets, which can be prioritized and categorized in unlimited ways. One-click responses and automatic agent assignments also help keep customers in the loop on the status of their tickets or queries.
Built On The Basic Ticket Management Platform
At the core of the Deskero platform is the basic ticket management system. Companies can collect feedback, queries, and other requests from their websites by using a special Deskero widget. In addition, they can direct outside requests that come in by web, email, chat, phone, or social media into one centralized portal. Requests can quickly be converted into tickets and prioritized.
It also has self-serve tools that companies can use to establish their own online knowledge bases, plus social media integrations to monitor relevant customer conversations. Deskero provides clients with more than 20 pre-made graphical report templates, as well as custom reporting tools.
Highly Intuitive and User-Friendly
Deskero is easy to implement and easy to use. Feedback widgets can be embedded in company websites and configured without the help from internal IT support channels. Visual reports can be quickly generated using Deskero’s pre-made templates.
Show MoreOverview of Deskero Features
- Streamlined workflows
- Email, social media and SMS support
- Single-click response
- Chat session to ticket conversion
- Customizable database tailored to suit your needs
- Immediate conversion of chat sessions into tickets
- Easier email importing
- Advanced ticket configuration rules for ticket dispatching
- Reply macros in order to save time on most common tasks
- Social monitor features to track and compare competition
- Additional custom portals for specific products
- Customizable feedback widget to use directly on the website
- Complete knowledgebase for quick self service solutions
- Advanced scenario execution
- Easier migration of knowledgebase to social networks
- Full Facebook integration
- Full Twitter integration
- API
- Complete set of reports & analytics
- Safe and secure
- Instant chat tickets
- Integrated post-it system
- Multiple chat widgets for different website sections
- Fully customizable look&feel
- Custom attention grabbers
- Custom multilanguage automatic messages
- Full service level management
- Agent team work automation
- Scenario automation for a faster workflow
- Time tracking (manual)
- Analytics and Reports
What Problems Will Deskero Solve?
Scenario 1 – A company is managing customer support via email, Facebook, Twitter and a website form. Agents need to keep up with several platforms and browser pages and it gets chaotic. They choose Deskero to manage all customer care channels from a single platform, allowing them to track all activity and monitor performance
Scenario 2 – A company would like to open up a more engaging and personal point of contact with their audience, both to help potential clients before buying a product and to solve their problems after the purchase is made. They decide to use Deskero’s live chat solution, that allows them to chat directly with customers during any phase of their experience with the brand in a very easy way, creating more engagement and offering a more personalized support.
Scenario 3 – A company provides customer support via email but something is wrong: clients are not happy and they don’t know why. Using Deskero they can monitor performance of all agents and see what are the most common issues. A large variety of reports for measuring critical KPIs can provide the company with a wealth of insights not only to improve support but also to improve the customer experience as a whole.
Awards & Quality Certificates
Deskero Position In Our Categories
Knowing that businesses have distinct business needs, it is logical that they avoid settling on a one-size-fits-all, ideal software. Nevertheless, it is almost impossible to try to pinpoint such a software product even among sought-after software systems. The right thing to undertake can be to tabulate the several significant factors which demand examination including key features, price terms, skill ability of staff members, organizational size, etc. Next, you must conduct your research thoroughly. Read some of these Deskero analyses and look over each of the solutions in your shortlist more closely. Such all-encompassing product research guarantee you take out unfit apps and subscribe to the one which offers all the aspects your company requires for success.
Position of Deskero in our main categories:
TOP
500
Deskero is one of the top 500 CRM Software products
TOP
200
Deskero is one of the 200 Customer Support Software products
It's crucial to note that virtually no service in the CRM Software category will be an ideal solution able to match all the requirements of all company types, sizes and industries. It may be a good idea to read a few Deskero CRM Software reviews first as certain solutions may perform well only in a very small group of applications or be designed with a really specific industry in mind. Others can operate with an idea of being simple and intuitive and as a result lack complicated functions welcomed by more experienced users. There are also solutions that support a broad group of users and offer a powerful feature toolbox, however that usually comes at a higher price of such a software. Make sure you're aware of your requirements so that you select a solution that provides exactly the elements you search for.
How Much Does Deskero Cost?
Deskero Pricing Plans:
Free Trial
Start
$4/agent/month (Monthly and Annual Billing)
Grow
$12/agent/month or $9/agent/month (Annual Billing)
Business
$30/agent/month or $25/agent/month (Annual Billing)
Business
$120/agent/month or $90/agent/month (Annual Billing)
What are Deskero pricing details?
Deskero Pricing Plans:
Free Trial
Start
$4/agent/month (Monthly and Annual Billing)
Grow
$12/agent/month or $9/agent/month (Annual Billing)
Business
$30/agent/month or $25/agent/month (Annual Billing)
Business
$120/agent/month or $90/agent/month (Annual Billing)
Deskero offers the following basic and enterprise pricing packages:
Start– $4/agent/month (Monthly and Annual Billing)
- Free for the first agent
- Email ticketing
- Public web portal
- Knowledge base
- Multi-language
- Basic branding
Grow – $12/agent/month or $9/agent/month (Annual Billing)
- All Start features
- Social network ticketing
- Automatic assignment
- Live Chat
- Desktop notifications
- Full APIs
Business– $30/agent/month or $25/agent/month (Annual Billing)
- All Grow features
- Complete multi-channel
- Ticket assignment rules
- Chat & feedback widget
- Service levels
- Scenarios (automations)
Business – $120/agent/month or $90/agent/month (Annual Billing)
- Multi-brand management
- Time tracking
- Extended business & logic rules
- Free internal agents
- Extra support & customizations
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you decide to purchase a CRM Software it’s vital not only to see how experts evaluate it in their reviews, but also to check whether the actual people and enterprises that purchased this software are actually satisfied with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Deskero reviews across a wide array of social media sites. The data is then displayed in a simple to understand form indicating how many customers had positive and negative experience with Deskero. With that information at your disposal you will be prepared to make an informed purchasing choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
Language Support
- English
- German
- Hindi
- Japanese
- Spanish
- French
- Russian
- Italian
- Portugese
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Deskero?
Deskero integrates with the following business systems and applications:
- Outlook 365
- MySMS
- Zapier
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