MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Domotz Review

Domotz
Our score: 8.0 User satisfaction: 90%

What is Domotz?

Domotz is a remote management and monitoring software that enables users to log in, track, control, and manage devices via the Internet. It is a very intuitive software, easy to deploy and utilize right from the get-go, helping users achieve total agnostic device control even when they are geographically separated from their devices and equipment.

With Domotz, users can manage and control IoT-ready devices, ranging from home appliances such as smart TVs, refrigerators, air conditioning systems, to commercial assets like POS systems and digital signages to industrial equipment like control panels for production facilities.

Remote management and monitoring is now a crucial capability in this modern world and Domotz delivers the goods. The software provides users with a platform that lets them remotely control and manage their devices as if they are physically present, helping them save time and money while attaining and maintaining business efficiency and profitability.

Show More

Overview of Domotz Benefits

Seamless Connectivity To All Devices and Equipment

Domotz is one of the best remote management and monitoring platforms in the market today as evidenced by its large user base that includes big names such as ABB, BBC Scotland, Busch-Jaeger, and McKesson to mention a few.

With Domotz, you are able to connect all your devices to a single network and from a single, unified interface, monitor their health status, change configurations, etc. You can easily detect potential connectivity issues and address them in real-time to prevent them from further evolving into big problems that can harm your business.

24/7 Access To Data

The Domotz Cloud Platform provides you with unlimited and unhindered access to both historical and real-time data, reports, analysis, health checks, and more. With just a quick view, you can get the data you need to make crucial decisions and adjustments as quickly as possible to ensure that your processes remain fluid and all your devices are secured and running on all cylinders.

Open Platform

Other remote management and monitoring software solutions are restricted to specific brands of hardware and devices. In contrast, Domotz is an open platform that is not restricted to certain hardware and devices. This means you can easily scale your network as you include more devices and endpoints.

Show More

Overview of Domotz Features

  • Unlimited Endpoints
  • Advanced Device Identification
  • Network Monitoring & Alerts
  • Speed Test & Trace Route
  • SNMP & TCP service monitoring
  • Wi-Fi Access Point Integration
  • External IP Host monitoring
  • Additional Subnet Monitoring
  • Device Response Time Monitoring & Statistics
  • Remote Management & Troubleshooting
  • IoT Integration
  • Secure Remote Connection
  • Multiple VLAN Support
  • Remote Power Management
  • Security Camera Integration
  • Security Features
  • Automated Device Attribute DiscoveryTeam Management
  • Collaboration
  • Team Alert Profiles
  • Multi-client Account
  • Two-Factor Authentication
  • Custom Branding
  • Easy Setup & Deployment

What Problems Will Domotz Solve?

1) Problem

Smartopia is a managed service provider serving the residential market with their customers consuming content in homes with complex computer networks and/or home automation and control systems like Control 4 or Savant. Smartopia offers a variety of services, from secure network installation, monitoring, and management, to smart technology consulting and managed services, so the team needed a reliable solution provides support to integrators and their customers.

Solution

With a goal to provide outstanding troubleshooting and customer support, Smartopia was able to utilize Domotz to connect to customer systems remotely and better understand their issues. The Smartopia team gets alerts when issues arise and are able to fix problems before their customers even know they exist. Since installing Domotz on their clients’ networks, they’ve seen improvements in workflow, efficiency and customer satisfaction. Win-win!

2) Problem

HOMEPLAY, a UK based Home Technology business, has been offering support services for the last 3 years. Prior to discovering Domotz Pro, the HOMEPLAY team used to combine little bits of software like VPNs and TeamViewer to remotely troubleshoot issues for their customers. Over time combining bits of software proved to be quite awkward to manage and impossible to scale. HOMEPLAY was looking for a better solution.

Solution

HOMEPLAY initially tested out Domotz Pro on 3 client sites. After validating the features and customer experience, Domotz Pro was quickly implemented on a further 12 client sites. Now HOMEPLAY uses Domotz Pro anytime an installation is completed to ensure that everything is working. Domotz Pro was the right solution, to bring everything together under one user interface.

3) Problem

New Land Solutions was looking for a new solution to provide remote services. The company had previously tested and installed many different brands of monitoring software but found that none were efficient and reliable enough to deploy on a large scale. The software often went down without notice or stopped working without cause. New Land Solutions was also looking to expand its business and offer more products and services at a lower price point. This meant they need- ed a more affordable and scalable network monitoring solution.

Solution

New Land Solutions chose Domotz PRO to power their concierge support service called The Digital Butler. They decided to choose Domotz PRO network monitoring software because it was reliable and affordable. Because of its low monthly cost, Domotz PRO would enable New Land Solutions to build a profitable Digital Support offer for more customer segments. New Land Solutions now powers each home automation installation they complete with the Domotz PRO network monitoring software.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Domotz Position In Our Categories

Keeping in mind businesses have their own business requirements, it is sensible that they abstain from getting an all-in-one, ”best” software product. Nonetheless, it would be almost impossible to come across such an app even among widely used software solutions. The efficient step to do is to set down the several essential factors that require scrutiny such as key features, price plans, technical skill ability of staff, business size, etc. Then, you should double down on your product research fully. Have a look at some of these Domotz evaluations and scrutinize each of the software programs in your shortlist more closely. Such well-rounded product investigation ascertain you stay away from ill-fitting applications and buy the one which provides all the features your business requires for optimal results.

Position of Domotz in our main categories:

TOP 200

Domotz is one of the top 200 Customer Support Software products

Since each company has unique business requirements, it is sensible for them to abstain from looking for a one-size-fits-all perfect software solution. Needless to say, it would be useless to try to find such an app even among popular software applications. The intelligent thing to do would be to catalog the various important aspects that require consideration such as required features, budget, skill levels of workers, company size etc. Then, you should do your homework thoroughly. Read some Domotz Remote Support Software reviews and investigate each of the other solutions in your shortlist in detail. Such exhaustive homework can make certain you weed out ill-fitting platforms and select the system that provides all the elements you require for business success.

How Much Does Domotz Cost?

Domotz Pricing Plans:

Free Trial

Lite

€3/site/month

Advanced

€6/site/month

Premium

€19/site/month

Show More

What are Domotz pricing details?

Domotz Pricing Plans:

Free Trial

Lite

€3/site/month

Advanced

€6/site/month

Premium

€19/site/month

Domotz offers the following basic and enterprise pricing packages:

Lite – €3/site/month

  • Unlimited Endpoints
  • Advanced Device Identification
  • Monitoring & Alerts
  • Speed Test & Trace Route
  • Multiple VLAN Support
  • Remote Power Management for PDUs and PoE Switches
  • Automated Managed Switch port mapping
  • IoT Integration
  • Domotz Pro Mobile Apps
  • Customer-Facing Mobile App

Advanced – €6/site/month

  • All Lite Features
  • Wi-Fi Access Point Advanced Monitoring
  • Security Camera Advanced Integration
  • Advanced Alerts
  • Team Management (Multi-User Access)
  • Collaboration (Network sharing to trusted users)

Premium – €19/site/month

  • All Advanced features
  • Device Response Time Monitoring
  • Security Features (Perimeter network scans)

User Satisfaction

Positive Social Media Mentions 48
Negative Social Media Mentions 4

We realize that when you choose to buy a Remote Support Software it’s important not only to learn how experts rank it in their reviews, but also to find out if the real users and companies that use these solutions are actually satisfied with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Domotz reviews across a broad range of social media sites. The information is then presented in an easy to understand format revealing how many clients had positive and negative experience with Domotz. With that information at your disposal you will be ready to make an informed purchasing choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Domotz?

The Domotz Pro Public API (RESTful) provides developers an easy and comprehensive way to integrate third party applications with the Domotz Pro solution.

Domotz User Reviews

Domotz average rating:

Average score
4.5/5 (13 user reviews)
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Else

PROS: It lets us track and manage remote areas without the need to build a full central computer facility. The configuration is a breeze and consumes minimum memory storage. It also allows us to assign permission to each account user, so individual users can only connect with specified clients. Domotz is also usable on different OS; users can report anytime and anywhere using their own device. It has allowed us to create a fully functional infrastructure of users that access the platform through desktops, mobile phones, or browsers. Thus, our staff can easily connect with the performance data regardless of their current location.

CONS: Domotz is an exceptional piece of the platform that has little or even no flaws. It is truly incomparable to other brands available.

Reviewed 5 years ago

Read full review >

The least favorable review

Jameson

PROS: It has excellent quality among other choices and is very trustworthy to use for our company. Domotz helps us implement customer network control and management efficiently. This is a big contributing factor to how we improve our online services as well. It is excellent for the instant collection of complete data and inventories from all devices linked to our networks. Moreover, Domotz is a multifunctional platform, has an automated UI, and is exceptionally convenient to use. Its accessibility is also outstanding since we can install it into different device types for our staff to open and use. Domotz is undoubtedly a complete and high-quality solution for providing network support to all our customers.

CONS: We haven't found any problem when using Domotz. But I suggest an automatic device removal feature to improve the platform. Such an option would intuitively remove a device from a network when it hasn't connected for a considerable amount of time. It would eliminate the need for the inconvenient process of manually removing inactive devices.

Reviewed 5 years ago

Read full review >

More reviews from 13 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Superb digital monitoring platform

Read full review >
Nelle
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.11.2021 Company Size: More than 100 Employees Industry: Telecommunications

PROS: Domotz is useful for controlling the networks of our customers for continuous service improvements. It comes in two versions for satisfying different company needs. The platform helps in achieving the best outcome in the least possible time. It pumps service and sales efficiency as well. Additionally, Domotz has useful features that help us complete different workloads with great flexibility and efficiency. These include remote device access, remote energy management, network mapping, diagnostics, notifications, charts, and multiple virtual local area networks, among many others. Overall, Domotz is a suitable network solution for many companies and is truly a leading brand.

CONS: There are some undocumented issues with Domotz. First, it sends a lot of emails and notifications to our staff. That isn't a problem, but the system also sends false notifications in some instances. Also, the pricing heavily depends on how many users are using an account for remote network management. It means that its price easily rockets up when a lot of users are accessing an account. A standard pricing package would be better.

What do you think about this review?

Great Poor

Good platform for network management and support

Read full review >
Erich
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.11.2021 Company Size: 11-50 Employees Industry: N/A

PROS: Helps us execute debugging to any problem in the network before they become noticeable for users. And when users call for assistance, our staff track the issue through Domotz to easily determine the network's problem. Domotz dashboards for our team and users are both convenient to use as well.

CONS: Domotz should improve its hardware integration. The good thing is, we have already received some reports about such enhancements.

What do you think about this review?

Great Poor
Show More User Reviews (13)

Supports limitless IT system management

Read full review >
Tressa
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 14.08.2021 Company Size: 11-50 Employees Industry: Online Media

PROS: It perfectly works for IT investigation processes, both for innovation and data purposes. It helps us efficiently scan the whole system and closely monitor all collected data. Moreover, it supports live management, as well as online classes and reporting. The platform also helps us efficiently implement client management services, record the board, work out supervision tasks, set up monitoring for the system, and implement the board. What's more, this platform has topnotch accessibility for MAC, Android, and some other OS we use in our workplace. The system is cloud and SaaS-based; meaning, all our locations can easily access our account. Lastly, it has a good set of amazing features such as its central panel, overall layout, and admin panel, among others. All of these make this platform superior to other similar options.

CONS: Its firewall doesn't come with sufficient settings or options. We haven't spotted any other problem aside from this flaw.

What do you think about this review?

Great Poor

Streamlines our network monitoring system

Read full review >
Meredith
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.07.2021 Company Size: 11-50 Employees Industry: Information Services

PROS: It has streamlined the entire network monitoring process for me. I can track any device status in the network conveniently. Then, it is simple to generate reports that help adjust or modify the network map.

CONS: Domotz pricing deal has increased drastically. Lifetime license cost depends on the life of the Domotz package instead of the client area.

What do you think about this review?

Great Poor

Helpful platform for building remote networks

Read full review >
Marley
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 22.06.2021 Company Size: 11-50 Employees Industry: Financial Services

PROS: Efficient for building a remote network with stellar security features. It links with all apps in our system without security risks. Also, it can track IP addresses inside or outside the system and feeds networking information to the system. It is also suitable for confidential communication purposes, especially because of its advanced security options.

CONS: It has a high demand for quality and fast internet connectivity. It easily lags or fails when our internet connection encounters some problems. Also, internal traffic impedes the monitoring of external servers.

What do you think about this review?

Great Poor

Dependable for managing our networks of customers

Read full review >
Jameson
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 01.03.2021 Company Size: More than 100 Employees Industry: Semiconductors

PROS: It has excellent quality among other choices and is very trustworthy to use for our company. Domotz helps us implement customer network control and management efficiently. This is a big contributing factor to how we improve our online services as well. It is excellent for the instant collection of complete data and inventories from all devices linked to our networks. Moreover, Domotz is a multifunctional platform, has an automated UI, and is exceptionally convenient to use. Its accessibility is also outstanding since we can install it into different device types for our staff to open and use. Domotz is undoubtedly a complete and high-quality solution for providing network support to all our customers.

CONS: We haven't found any problem when using Domotz. But I suggest an automatic device removal feature to improve the platform. Such an option would intuitively remove a device from a network when it hasn't connected for a considerable amount of time. It would eliminate the need for the inconvenient process of manually removing inactive devices.

What do you think about this review?

Great Poor

Topnotch and complete RMM for networks

Read full review >
Jermey
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 13.02.2021 Company Size: More than 100 Employees Industry: Telecommunications

PROS: Domotz simplifies our remote network monitoring system and processes. It can track any IP device, too, since it runs well with any OS available. Domotz lets us address network problems interactively. That is why we can gear our operations away from any major impediments. This platform has robust functions that help increase the work productivity and efficiency of our staff to satisfy our customers. Its primary function of network RMM also helps in boosting user profit by time and cost savings. These have made Domotz a critical part of our company operations today.

CONS: I wouldn't say I like its pricing because it easily balloons when we gain more users. I hope Domotz would have a fixed pricing model or deal shortly. But despite such problematic pricing, it still helps us save a lot of cash. Sending our employees to a remote location for resolving concerns is still costlier and time-consuming—no wonder why we consider Domotz as a big advantage in providing premium support services to our customers.

What do you think about this review?

Great Poor

Supports two NAS Synology in different locations

Read full review >
Ebony
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 15.01.2021 Company Size: 1-10 Employees Industry: Airlines/Aviation

PROS: Domotz is an easy to use platform with overflowing functions. It is perfect for experts, but I use it to meet a specific need. Domotz has helped me keep my NAS remote system after transferring to a completely different place.

CONS: I haven't faced any issues while using it for my demand. Domotz is very easy to use and is super convenient.

What do you think about this review?

Great Poor

Helps us accomplish so many things

Read full review >
Shaina
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 23.11.2020 Company Size: More than 100 Employees Industry: Logistics and Supply Chain

PROS: Domotz lets us remotely manage the energy usage of devices. Say, we can toggle a suspicious device off for security advantage. It is great for turning off such a device while working on some security concerns.

CONS: Domotz doesn't cause me any pain while on use. It has no disadvantage or problem.

What do you think about this review?

Great Poor

Provides stellar network control without troubles

Read full review >
Ethan
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 22.11.2020 Company Size: More than 100 Employees Industry: Maritime

PROS: Domotz is indeed unlike other problematic and expensive network control platforms available today. It has a smooth UI and has streamlined functionalities. It continuously expands to accommodate various areas that IT administrators need to cover throughout its network control operations. Also, it is possible to integrate different tools into Domotz, which translates to additional helpful functionalities. Some tools we've tried incorporating into Domotz are controlling and reporting functions for Office 365 and functions for internal auditing. We've also tried inserting tools for tracking company machines and servers for hardware and software monitoring, among other purposes.

CONS: I want to see some improvements with the GUI by making it look more modern. Although the platform is incredible, and the current UI doesn't have any bugs.

What do you think about this review?

Great Poor

Excellent solution for managing networks

Read full review >
Else
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 11.11.2020 Company Size: More than 100 Employees Industry: Higher Education

PROS: It lets us track and manage remote areas without the need to build a full central computer facility. The configuration is a breeze and consumes minimum memory storage. It also allows us to assign permission to each account user, so individual users can only connect with specified clients. Domotz is also usable on different OS; users can report anytime and anywhere using their own device. It has allowed us to create a fully functional infrastructure of users that access the platform through desktops, mobile phones, or browsers. Thus, our staff can easily connect with the performance data regardless of their current location.

CONS: Domotz is an exceptional piece of the platform that has little or even no flaws. It is truly incomparable to other brands available.

What do you think about this review?

Great Poor

perfect for our demands in customer network management

Read full review >
Hassie
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 02.11.2020 Company Size: More than 100 Employees Industry: Higher Education

PROS: This is the ideal and most reliable solution for controlling customer network and scale our company services. Domotz comes in basic and advanced versions, which means you can conveniently choose one that fits your needs. It also supports the superb tracking of linked customers and access spots since it allows full control of all connected Wi-Fi access spots. And Domotz does such tracking support seamlessly. Furthermore, Domotz lets us monitor a deep layer of three subheads of a LAN or subnet network connected to a VPN. This is through its extended control feature that we find useful. We use it for tracking modems in various subnets, networks, and all connected devices and different locations and structures linked to a virtual private network. Domotz is surely a complete network tracking platform like no other.

CONS: This is an all-in-one solution that we've been using for a long time without any issues. However, I have observed that Domotz isn't that friendly for new users. This is because the platform is so complete and complicated for beginners. Thus, working with seasoned Domotz users is essential.

What do you think about this review?

Great Poor

Huge remote monitoring and management innovation

Read full review >
Bobbie
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 18.10.2020 Company Size: 1-10 Employees Industry: Information Technology and Services

PROS: Domotz tracks our networks efficiently and is capable of giving trusty device notifications. It also has a reliable TCP tunnel that connects to device UIs in a small amount of time. Plus, it has a smooth to use web UI that is also easy to learn. And it is easy to configure and use for giving support as well.

CONS: Domotz should remain working with smart and IP devices for more high-level features. Also, it should come with an intuitively updating make or model database for easy identification of the device.

What do you think about this review?

Great Poor
women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Popular Domotz Alternatives

Top Competitors To Domotz By Price

Trending Remote Support Software Reviews

Domotz Comparisons

Domotz user reviews

Superb digital monitoring platform

Read full review >
Nelle
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.11.2021 Company Size: More than 100 Employees Industry: Telecommunications

Good platform for network management and support

Read full review >
Erich
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.11.2021 Company Size: 11-50 Employees Industry: N/A

Supports limitless IT system management

Read full review >
Tressa
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 14.08.2021 Company Size: 11-50 Employees Industry: Online Media

Streamlines our network monitoring system

Read full review >
Meredith
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.07.2021 Company Size: 11-50 Employees Industry: Information Services

Helpful platform for building remote networks

Read full review >
Marley
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 22.06.2021 Company Size: 11-50 Employees Industry: Financial Services
Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

Unsure about this software?
FIND ALTERNATIVES
TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.

85 shares
Share
85
Tweet
Share