FieldAware Review
What is FieldAware?
FieldAware is a comprehensive application created to make workers, agents, and representatives in the field more efficient and effective in performing their tasks. It is a professional services automation (PSA) software that optimizes call management and scheduling, as well as field operations for reps. FieldAware maximizes scheduling efficiency while greatly reducing travel time.
Though it was initially built as a mobile application, FieldAware has evolved to include office-based personnel. In enables communication between agents in the field and management, significantly augmenting a representative’s capabilities. The features offered include scheduling, work order creation, quoting, and invoicing.
Show MoreOverview of FieldAware Benefits
FieldAware highlights its functionalities that bolster capabilities of agents in the field and optimize the coordination and communication between office-based personnel and representatives.
- You can effectively coordinate schedules and jobs
- It’s possible to accurately track time spent on each assignment
- It dramatically improves worker productivity
- You can create and fill out forms while in the field with the drag-and-drop “Scheduler” feature
- It’s easy to get on top of every job order and get notified when a job is accomplished through real-time view of an agent’s profile
- It reduces travel time with a route mapping tool
- You can get more jobs done with the automated matching functionality
- Electronic signature capture from clients ensures that tasks are accomplished
- You can get paid faster as agents can easily and quickly provide invoice and quotes in the field
- Myriad of business tools are also offered, including business management and reporting tools
Here are a few more FieldAware benefits:
- FieldAware is designed for today’s mobile, cloud-based environment. This means it doesn’t contain any “legacy” code that was designed to accommodate on premise server-based solutions.
- FieldAware leverages the capabilities of today’s mobile devices and operating systems to help technicians to be more productive and generate more revenue.
- FieldAware’s native apps for iOS and Android smartphones and tablets are easy to use. They incorporate powerful operating system capabilities like voice recognition, photo and video capture and more.
- FieldAware also includes unique capabilities in its mobile solutions like editable PDF forms (for compliance and other tracking purposes) and device specific apps (tablet vs smartphone) that leverage the power and larger display in the tablet app, and phone capabilities like click to call in the smartphone app.
- FieldAware allows an unlimited number of custom fields which enables the solution to be tailored to meet the unique needs of almost any industry or business process.
- The FieldAware API is simple and elegant. Based on the JSON data interchange format, customers and partners have been able to integrate FieldAware with their existing business systems (ERP, CRM, Accounting, proprietary) in just a few weeks.
Overview of FieldAware Features
- Mobile
- Time and Labor
- Mobility & Time Sheets
- Mobile Invoice Generation
- Invoice Integration
- Customizable Invoice Templates
- Invoicing Spec Sheet
- Data Capture and Business Analytics
- Business Management Spec Sheet
- Scheduling and Dispatch
- Work Orders
- Scheduling & Dispatch Spec Sheet
- Quotes
- Quotes Spec Sheet
- Executive Dashboards
- Executive Dashboards Spec Sheet
- Self Service Portal
- Roles and Rights
What Problems Will FieldAware Solve?
Problems Solved for Urban Maintenance Systems
- Challenges: Improve productivity of field personnel / View real-time status of maintenance tasks and workers
Solution: Mobile devices/apps for status updates on every task in every location - Challenge: Provide customers with real time status of tasks
Solution: Customers can view real time status of existing tasks as well as completed work - Challenge: Automate customer and management reporting
Solution: Fast, automated, in-depth customer and executive reports
Problems Solved for Cross Referigeration
- Challenge: Integrate existing CRM with field service automation system
Solution: The FieldAware API.
Impact: Customer data entered once, used by both systems. Fast end user response times for both systems. - Challenge: Use field service automation system to generate work orders
Solution: Work orders generated in FieldAware, customer information supplied by Salesforce.com.
Problems Solved for Design Mechanical Inc. (DMI)
Challenges
- Continuous business process improvement
- Technician productivity
- Increase number of first-time fixes
- Replace existing field service management system
Solutions
- Technicians can access work order information and customer repair history from anywhere at anytime
- FieldAware’s made for mobile apps have eliminated calls back to the office for customer history
- Dispatchers and technicians use FieldAware to communicate every day on every job
Impact
- Number of first-time fixes has increased
- Technician productivity has increased
- Fuel and vehicle costs have decreased
- Customer satisfaction has increased
FieldAware Position In Our Categories
Keeping in mind businesses have distinctive business wants, it is practical that they abstain from picking a one-size-fits-all, ideal system. Just the same, it is difficult to find such a software solution even among recognizable software systems. The clever thing to do can be to shortlist the varied critical factors which need deliberation including major features, packages, skill capability of staff, company size, etc. The second step is, you should double down on your research systematically. Browse through these FieldAware analyses and check out each of the software solutions in your shortlist in detail. Such detailed product research guarantees you drop poorly fit software products and pay for the system which offers all the features your business requires for optimal results.
Position of FieldAware in our main categories:
TOP
200
FieldAware is one of the top 200 Project Management Software products
It is important to keep in mind that virtually no software in the Field Service Management Software - FSM category will be an ideal solution that can meet all the goals of various company types, sizes and industries. It may be a good idea to read a few FieldAware Field Service Management Software - FSM reviews first as specific software can dominate just in a very small group of applications or be prepared with a really specific type of industry in mind. Others might work with an idea of being simple and intuitive and consequently lack complex functions desired by more experienced users. You can also come across software that cater to a broad group of users and provide a powerful feature base, but that usually comes at a more significant price of such a software. Be certain that you're aware of your requirements so that you pick a software that offers exactly the elements you search for.
How Much Does FieldAware Cost?
FieldAware Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are FieldAware pricing details?
FieldAware Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Pricing available by quote. Contact FieldAware directly for pricing information.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you decide to get a Field Service Management Software - FSM it’s important not only to see how professionals evaluate it in their reviews, but also to discover whether the actual people and businesses that bought these solutions are indeed content with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and FieldAware reviews across a wide array of social media sites. The information is then presented in an easy to understand form showing how many people had positive and negative experience with FieldAware. With that information available you should be prepared to make an informed business decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for FieldAware?
FieldAware supports integration with the following business systems and applications:
- NetSuite
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