GoToAssist Review

PROS: I work in a software agency that makes use of TeamViewer for remote support. GoToAssist is our backup in case users fail get into TeamViewer. Installation is a breeze (for both support personnel and user). Features are comparable to today's remote support apps.

CONS: I've yet to see any downside with this software. It could be blocked by some company networks. It does run an executable, which some users will be blocked. But then again, other remote support programs are the same.

PROS: Having the capacity to restart a user's computer remotely with having to re-connecting is an advantage. Passing off a session to another technician is an awesome feature which makes makes it easier to escalate and a user's PC issues to thhe right person. The UI is simple enough.

CONS: I haven't found anything I don't like. It's fast and simple overall. It can be difficult for those using the software for the very first time. But that's something anyone can get over with.

PROS: With GoToAssist I can help my clients in less than no time by connection to their desktop. I can provide tech support to others. If the request is not answered the screen locks the active session but other account can be used. Also, there is great mobile app for Android.

CONS: The process of updating is not smooth and it causes some delays.

PROS: I like that with this platform we are able to record the support session so our customers can take it as support in the future. It is affordable solution, with simple set up and easy to use. It works perfectly. It provides instant access with great access mode features.

CONS: They need to improve the reporting features for keeping records of the connections and keeping track of ticket support system. The configuration settings are technical and it require knowledge remote access techs.

PROS: Their multi-monitor support works flawlessly since all it takes is to hover your mouse at center edge on any GoToAssist window side, where the focus will be shifted to another panel. This is beneficial if a client has numerous windows open without having to drag the windows around.

CONS: Currently, some on-demand film streaming services, such as Netflix and Lovefilm, aren't compatible with XMBMC operating on the on-demand film streaming services offered by Lovefilm and Netflix are both currently incompatible with XBMC running on the PI.

PROS: I like that I can quickly access to my client’s desktop by sending them email links and providing my clients the access codes so i can connect to their server or Pc desktop. I’m able to record the session and whenever an issue happens again our clients can help resolve the issue by themselves. I can send files, error messages, logs and documentinf so I can resolve issues.

CONS: They could simplify the process of installing a plugin for Non-IT users. Also, they could include support for tablets like iPad.

PROS: I’m using this software for few years and as far as I can tell I have great experience with it. I like that within the system there are other products combined, and I like that there is one place to login instead of lot of various login sites . I like the connectivity of it, the simplicity of the system and it can be used even by non-tech person.

CONS: Microsoft doesn’t allow to be controlled by the remote techician. There are some windows that cannot be controlled like Task manager, elevated CMD’s and other. GoToAssist can add button to close those windows that don’t allow me to do my work effortlessly.

PROS: I like that this is user friendly solution and very comfortable to work with. First of all, it is highly professional system even its support team. I recommend it to everyone for remote control, we can help our clients in real time no matter where they are.

CONS: It hangs from time to time but I belive this is because we have other apps running togehter at the same time. I believe in the next version they will improve this issue.

PROS: Through GoToAssist I can quickly connect to my client’s PC and see their desktop. As tech support I can easily understand the issue I’m being asked to resolve. I can connect and interact with client’s PC and see the issues they’re dealing with. I can track down the procedural issues instead of interacting with them throug email or over the phone.

CONS: I have some misunderstanding with clients when walking them through the installation process. I don’t have dislikes about it.

PROS: I can easilly conect to our user’s PC desktop. All I have to do is to send them predetermined hyperlink and enter a provided support code and then I can do my work. It saves me lot of time and it makes more sense to our users. I can help them resolve the issue with the software in real time instead of going back and fort with emails or phone calls.

CONS: They could improve the session management. If you work with limited licenses we can leace a session hanging open even when nobody is connected and the issue comes when you want to close out the application that doesn’t mean that you are closing the sessions.