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Usersnap Review

Usersnap
Our score: 7.2 User satisfaction: N/A

What is Usersnap?

Usersnap is a tool that allows web developers to easily get an annotated screenshot of bugs and then share it with the rest of the team or with third-party developers, as well as clients, colleagues, and quality assurance personnel. The platform effectively eliminates communication friction between developers and makes them more effective and productive in their work.

The cloud-based Usersnap is directly embedded in the bug reporting and feedback loop, which then allows users to automatically send annotated screenshots of bugs and issues complete with the details, like browser information and operating system data. These screenshots are delivered via email or directly to developer’s system, be it a bug tracking platform or a project management system.

Overview of Usersnap Benefits

Usersnap basically simplifies bug tracking and issue management and makes communication and collaboration faster, more effective, and more efficient between developers, clients, and quality assurance personnel.

  • Point and click issue reporting makes bug tracking simpler and faster than ever.
  • The feedback widget allows website users and developers to immediately send a bug report directly from the website.
  • In-browser screenshots: you’ll get a screenshot of what your users sees. No plugins required. You can execute cross browser tests and see browser specific issues immediately.
  • Collaborate & communicate: you can invite your colleagues into Usersnap and discuss screens and find solutions together.
  • JavaScript error logging: you get visual bug reports with advanced client-side JavaScript error recording.

Overview of Usersnap Features

Feedback Widget
  • Runs on every known web browsers
  • User-friendly
  • Connects users with clients and colleagues
  • Does not impede website speed
  • Can be customized to match with corporate image
  • In-Browser Screenshot
  • Supports Single Page Applications
Bug Tracking Dashboard
  • The Viewer
  • The Search
  • Team collaboration
  • Mockups & screenshots
  • Easy configuration
  • 3rd party integrations
Console Recorder
  • XMLHttpRequest logs
  • JavaScript errors
Browser Extensions
  • Create browser screenshots and provide feedback
  • Track & report front-end bugs in your browser
  • Install a feedback widget in all environments

What Problems Will Usersnap Solve?

 

Communicate visually not via text

People often find hard times discussing design drafts and website prototypes with colleagues and clients. Most of the time the feedback on design drafts is collected and discussed via email or phone. Since it’s hard expressing opinions on design via text, Usersnap which let’s you discuss and communicate visually within your browser.

Easily reproduce customer bugs
Customer support teams lack information needed to fix customer problems faster, since customers find it hard describing problems (e.g. which appeared on a website). With Usersnap, all information needed to reproduce a bug or error is automatically added to every bug report.

Usersnap Position In Our Categories

Because companies have particular business-related requirements, it is wise they steer clear of seeking a one-size-fits-all, ideal system. Having said that, it is almost impossible to find such application even among well-known software solutions.
The better step to do would be to jot down the different critical functions that call for a consideration such as important features, price terms, technical skill aptitude of the users, business size, etc. After which, you should perform the research comprehensively. Go over these Usersnap evaluations and explore each of the software systems in your shortlist more closely. Such well-rounded research guarantees you keep away from unfit applications and select the system that meets all the features you require business requires.

Position of Usersnap in our main categories:

TOP 500

Usersnap is one of the top 500 Customer Support Software products

Usersnap is also listed in the following subcategories:

Each enterprise has its own characteristics, and might require a particular type of Customer Support Software solution that will be designed for their business size, type of clients and employees and even individual industry they deal with. You should not count on getting a perfect software that will be suitable for every company regardless of their background is. It may be a good idea to read a few Usersnap Customer Support Software reviews first and even then you should keep in mind what the software is supposed to do for your business and your workers. Do you require an easy and straightforward solution with only basic features? Will you actually make use of the advanced functionalities needed by experts and large enterprises? Are there any particular tools that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to find a trustworthy software that will match your budget.

How Much Does Usersnap Cost?

Usersnap Pricing Plans:

Free Trial

Personal

$22/month

Startup

$79/month

Company

$149/month

Enterprise

Contact vendor

Usersnap offers four product plans that can address different needs and budget. A 15-day free trial period is also available.

Personal – $19/month (yearly billing) / $22/month (monthly billing)

Ideal for 5 members and 1 project. Includes:

  • Dashboard/Team collaboration
  • Customization of the widget
  • Secure hosting

Startup – $69/month (yearly billing) / $79/month (monthly billing)

Perfect for 15 users and 3 projects. Comes with all Personal features plus:

  • Connect with 20+ project management tools
  • Connect 20+ bug tracking tools
  • Usersnap support

Company – $129/month (yearly billing) / $149/month (monthly billing)

Suits businesses with 25 users and 10 projects. Carries all Startup features and:

  • Connect with your customer care tools
  • Client-side error recording

Enterprise – Contact Usersnap for more information

Brings all features including custom integration.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Usersnap reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Usersnap. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • Mac
  • Web-based

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Usersnap pricing details?

Usersnap Pricing Plans:

Free Trial

Personal

$22/month

Startup

$79/month

Company

$149/month

Enterprise

Contact vendor

Usersnap offers four product plans that can address different needs and budget. A 15-day free trial period is also available.

Personal – $19/month (yearly billing) / $22/month (monthly billing)

Ideal for 5 members and 1 project. Includes:

  • Dashboard/Team collaboration
  • Customization of the widget
  • Secure hosting

Startup – $69/month (yearly billing) / $79/month (monthly billing)

Perfect for 15 users and 3 projects. Comes with all Personal features plus:

  • Connect with 20+ project management tools
  • Connect 20+ bug tracking tools
  • Usersnap support

Company – $129/month (yearly billing) / $149/month (monthly billing)

Suits businesses with 25 users and 10 projects. Carries all Startup features and:

  • Connect with your customer care tools
  • Client-side error recording

Enterprise – Contact Usersnap for more information

Brings all features including custom integration.

What integrations are available for Usersnap?

Usersnap supports integrations with the following business systems and applications:

  • Basecamp
  • JIRA
  • Asana
  • Pivotal Tracker
  • Trello
  • WordPress
  • Drupal
  • Joomla
  • Magento
  • TYPO3
  • Redbooth
  • Redmine
  • HipChat
  • Slack
  • GitHub
  • Zendesk
  • GitLab
  • Axosoft
  • Trac
  • activeCollab
  • BitBucket
  • Desk
  • Evernote
  • FogBugz
  • HTTP-Push
  • Intercom
  • Kanbanize
  • Team Foundation Server
  • Teamwork
  • Gemini
  • Hall
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Reviewed By Louie Andre
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