simplyCT Review
What is simplyCT?
simplyCT is designed to help you unify communication and allows you to employ the platform to change your call center into a contact center that can effectively deal with various kinds of customer interaction – email, live chat, voice, fax and social feeds such as Facebook and Twitter.
The simplyCT service does not require you to buy any hardware or equipment and can be easuly bought online. Installation is fast and simple and can be completed within 2 days tops. The vendor provides by quote pricing in order to tailor the pricing plan to your specific needs. Therefore, you should have the flexibility to optimize youe operations and lower your costs.
Show MoreOverview of simplyCT Benefits
- Fast set-up (usually within 48 hours)
- Improves overall productivity and efficiency
- Multi-channel communication
- No Capex
- No Hardware
- Pay-As-You-Grow (monthly basis)
- Real-time activity monitoring
- Scalable and Modular
- VoIP
Overview of simplyCT Features
- ACD (Automatic Call Distribution) system
- ANI (Automatic Number Identification)
- Auto dialers (Predictive, Power, Preview, and Progressive Dialer)
- Business processes (queue) view and drill-in to performance
- Call list imports
- Call monitoring
- Call queue management
- Call recording
- Campaign management
- Chat support
- CTI (Computer Telephony Integration)
- Dynamic and customized rich IVR flow
- Email, fax, and social feeds support
- Live monitoring of agent status and interactions in progress
- Real-time reporting
- Salesforce integration
- Skill-based routing, Idle time routing
- Text-to-speech conversion
- Toll free number provisioning
- Web call back
simplyCT Position In Our Categories
Knowing that companies have distinct business-related demands, it is prudent that they abstain from subscribing to an all-in-one, “perfect” solution. Just the same, it is troublesome to come across such an app even among widely used software systems. The rational thing to do would be to narrow down the varied essential functions which necessitate investigation including major features, plans, technical skill competence of staff members, organizational size, etc. Next, you must follow through your product research systematically. Go over some simplyCT reviews and look over the other software systems in your shortlist more closely. Such all-encompassing research guarantee you stay away from mismatched software products and buy the system which meets all the benefits your company requires.
Position of simplyCT in our main categories:
TOP
500
simplyCT is one of the top 500 Customer Support Software products
Since each organization has particular business wants, it is advisable for them to desist from seeking a one-size-fits-all ideal software solution. Needless to say, it would be useless to try to find such an app even among widely used software platforms. The smart thing to do would be to list the various important factors that need consideration such as required features, budget, skill levels of workers, company size etc. Then, you should do your groundwork thoroughly. Read some simplyCT Customer Support Software reviews and check out each of the other apps in your shortlist in detail. Such comprehensive homework can ensure you discard ill-fitting platforms and select the solution that offers all the features you require for business success.
How Much Does simplyCT Cost?
simplyCT Pricing Plans:
Free Trial
What are simplyCT pricing details?
simplyCT Pricing Plans:
Free Trial
simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.
Premium Plan Features
- ACD and IVR
- Auto dialer
- Call center reports
- Callback/Web callback
- Cloud APIS
- Configuration tool
- CRM pop-up
- Full call recording
- Multichannel – email, chat, and social feeds
- Predictive dialer
- Premium support
- QA call recording
- Real-time monitoring
- VoIP – built in Softphone
User Satisfaction
Positive Social Media Mentions
27
Negative Social Media Mentions
0
We realize that when you make a decision to buy a Customer Support Software it’s vital not only to learn how experts evaluate it in their reviews, but also to check whether the real clients and enterprises that purchased it are indeed satisfied with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and simplyCT reviews across a broad array of social media sites. The information is then displayed in a simple to digest form revealing how many people had positive and negative experience with simplyCT. With that information available you should be equipped to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
Deployment
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for simplyCT?
- Salesforce integration
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