simplyCT Review
What is simplyCT?
simplyCT is designed to help you unify communication and allows you to employ the platform to change your call center into a contact center that can effectively deal with various kinds of customer interaction – email, live chat, voice, fax and social feeds such as Facebook and Twitter.
The simplyCT service does not require you to buy any hardware or equipment and can be easuly bought online. Installation is fast and simple and can be completed within 2 days tops. The vendor provides by quote pricing in order to tailor the pricing plan to your specific needs. Therefore, you should have the flexibility to optimize youe operations and lower your costs.
Show MoreOverview of simplyCT Benefits
- Fast set-up (usually within 48 hours)
- Improves overall productivity and efficiency
- Multi-channel communication
- No Capex
- No Hardware
- Pay-As-You-Grow (monthly basis)
- Real-time activity monitoring
- Scalable and Modular
- VoIP
Overview of simplyCT Features
- ACD (Automatic Call Distribution) system
- ANI (Automatic Number Identification)
- Auto dialers (Predictive, Power, Preview, and Progressive Dialer)
- Business processes (queue) view and drill-in to performance
- Call list imports
- Call monitoring
- Call queue management
- Call recording
- Campaign management
- Chat support
- CTI (Computer Telephony Integration)
- Dynamic and customized rich IVR flow
- Email, fax, and social feeds support
- Live monitoring of agent status and interactions in progress
- Real-time reporting
- Salesforce integration
- Skill-based routing, Idle time routing
- Text-to-speech conversion
- Toll free number provisioning
- Web call back
simplyCT Position In Our Categories
Knowing that companies have special business-related requirements, it is only logical they steer clear of deciding on an all-encompassing, ”best” software. Be that as it may, it would be hard to discover such an app even among well-known software solutions. The practical thing to undertake can be to spell out the several major functions which require investigation like critical features, plans, technical skill capability of staff, company size, etc. Thereafter, you should double down on your product research thoroughly. Read some simplyCT reviews and explore each of the software options in your list more closely. Such comprehensive research ensure you stay away from mismatched software solutions and pay for the system which meets all the features your business requires.
Position of simplyCT in our main categories:
TOP
500
simplyCT is one of the top 500 Customer Support Software products
Companies have unique needs and requirements and no software application can be ideal in such a situation. It is futile to try to find an ideal off-the-shelf software app that fulfills all your business wants. The intelligent thing to do would be to customize the system for your specific wants, worker skill levels, finances, and other elements. For these reasons, do not hasten and invest in well-publicized leading systems. Though these may be widely used, they may not be the perfect fit for your particular wants. Do your research, check out each short-listed platform in detail, read a few simplyCT Customer Support Software reviews, call the vendor for explanations, and finally choose the app that presents what you need.
How Much Does simplyCT Cost?
simplyCT Pricing Plans:
Free Trial
What are simplyCT pricing details?
simplyCT Pricing Plans:
Free Trial
simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.
Premium Plan Features
- ACD and IVR
- Auto dialer
- Call center reports
- Callback/Web callback
- Cloud APIS
- Configuration tool
- CRM pop-up
- Full call recording
- Multichannel – email, chat, and social feeds
- Predictive dialer
- Premium support
- QA call recording
- Real-time monitoring
- VoIP – built in Softphone
User Satisfaction
Positive Social Media Mentions
27
Negative Social Media Mentions
0
We know that when you decide to buy a Customer Support Software it’s vital not only to find out how experts evaluate it in their reviews, but also to find out if the real clients and businesses that use it are actually happy with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and simplyCT reviews across a vast array of social media sites. The data is then displayed in an easy to digest form indicating how many customers had positive and negative experience with simplyCT. With that information at your disposal you will be ready to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
Deployment
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for simplyCT?
- Salesforce integration
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