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simplyCT REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 6.9

What is simplyCT?

simplyCT is designed to help you unify communication and allows you to employ the platform to change your call center into a contact center that can effectively deal with various kinds of customer interaction – email,  live chat, voice, fax and social feeds such as Facebook and Twitter.

The simplyCT service does not require you to buy any hardware or equipment and can be easuly bought online. Installation is fast and simple and can be completed within 2 days tops. The vendor provides by quote pricing in order to tailor the pricing plan to your specific needs. Therefore, you should have the flexibility to optimize youe operations and lower your costs.

Overview of simplyCT Benefits

  • Fast set-up (usually within 48 hours)
  • Improves overall productivity and efficiency
  • Multi-channel communication
  • No Capex
  • No Hardware
  • Pay-As-You-Grow (monthly basis)
  • Real-time activity monitoring
  • Scalable and Modular
  • VoIP

Overview of simplyCT Features

  • ACD (Automatic Call Distribution) system
  • ANI (Automatic Number Identification)
  • Auto dialers (Predictive, Power, Preview, and Progressive Dialer)
  • Business processes (queue) view and drill-in to performance
  • Call list imports
  • Call monitoring
  • Call queue management
  • Call recording
  • Campaign management
  • Chat support
  • CTI (Computer Telephony Integration)
  • Dynamic and customized rich IVR flow
  • Email, fax, and social feeds support
  • Live monitoring of agent status and interactions in progress
  • Real-time reporting
  • Salesforce integration
  • Skill-based routing, Idle time routing
  • Text-to-speech conversion
  • Toll free number provisioning
  • Web call back

simplyCT Position In Our Categories

Position of simplyCT in our main categories:

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200

simplyCT is one of the top 200 Customer Support Software products

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200

simplyCT is one of the top 200
Customer Support Software products


simplyCT is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#43
Category:Position:
Call Center Software#43

It is essential to keep in mind that hardly any software in the Call Center Software category is going to be an ideal solution that can meet all the goals of various business types, sizes and industries. It may be a good idea to read a few simplyCT reviews first as certain services may excel only in a really small set of applications or be prepared with a really specific type of industry in mind. Others might function with a goal of being easy and intuitive and therefore lack complex functions needed by more experienced users. You can also come across solutions that cater to a wide group of customers and offer a rich feature toolbox, however this usually comes at a more significant cost of such a software. Make sure you're aware of your requirements so that you purchase a solution that has specifically the functionalities you look for.

How Much Does simplyCT Cost?

simplyCT Pricing Plans:

simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.

Premium Plan Features

  • ACD and IVR
  • Auto dialer
  • Call center reports
  • Callback/Web callback
  • Cloud APIS
  • Configuration tool
  • CRM pop-up
  • Full call recording
  • Multichannel – email, chat, and social feeds
  • Predictive dialer
  • Premium support
  • QA call recording
  • Real-time monitoring
  • VoIP – built in Softphone

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and simplyCT reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with simplyCT. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

27

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING

What are simplyCT pricing details?

simplyCT Pricing Plans:

simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.

Premium Plan Features

  • ACD and IVR
  • Auto dialer
  • Call center reports
  • Callback/Web callback
  • Cloud APIS
  • Configuration tool
  • CRM pop-up
  • Full call recording
  • Multichannel – email, chat, and social feeds
  • Predictive dialer
  • Premium support
  • QA call recording
  • Real-time monitoring
  • VoIP – built in Softphone

What integrations are available for simplyCT?

  • Salesforce integration

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