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simplyCT Review

simplyCT
Our score: 6.9 User satisfaction: 100%

What is simplyCT?

simplyCT is designed to help you unify communication and allows you to employ the platform to change your call center into a contact center that can effectively deal with various kinds of customer interaction – email,  live chat, voice, fax and social feeds such as Facebook and Twitter.

The simplyCT service does not require you to buy any hardware or equipment and can be easuly bought online. Installation is fast and simple and can be completed within 2 days tops. The vendor provides by quote pricing in order to tailor the pricing plan to your specific needs. Therefore, you should have the flexibility to optimize youe operations and lower your costs.

Overview of simplyCT Benefits

  • Fast set-up (usually within 48 hours)
  • Improves overall productivity and efficiency
  • Multi-channel communication
  • No Capex
  • No Hardware
  • Pay-As-You-Grow (monthly basis)
  • Real-time activity monitoring
  • Scalable and Modular
  • VoIP

Overview of simplyCT Features

  • ACD (Automatic Call Distribution) system
  • ANI (Automatic Number Identification)
  • Auto dialers (Predictive, Power, Preview, and Progressive Dialer)
  • Business processes (queue) view and drill-in to performance
  • Call list imports
  • Call monitoring
  • Call queue management
  • Call recording
  • Campaign management
  • Chat support
  • CTI (Computer Telephony Integration)
  • Dynamic and customized rich IVR flow
  • Email, fax, and social feeds support
  • Live monitoring of agent status and interactions in progress
  • Real-time reporting
  • Salesforce integration
  • Skill-based routing, Idle time routing
  • Text-to-speech conversion
  • Toll free number provisioning
  • Web call back

simplyCT Position In Our Categories

Since businesses have specific business wants, it is only prudent they steer clear of adopting a one-size-fits-all, “perfect” system. However, it is troublesome to try to pinpoint such an app even among recognizable software systems.
The clever thing to do would be to take note of the numerous important functions that require analysis including major features, packages, technical skill ability of staff, organizational size, etc. The second step is, you must double down on your product research systematically. Read these simplyCT evaluations and look over the other applications in your shortlist more closely. Such all-encompassing product investigation can make sure you avoid mismatched apps and choose the one that delivers all the function you require company requires for success.

Position of simplyCT in our main categories:

TOP 500

simplyCT is one of the top 500 Customer Support Software products

simplyCT is also listed in the following subcategories:

It's important to note that almost no app in the Customer Support Software category will be a perfect solution that can meet all the requirements of different company types, sizes and industries. It may be a good idea to read a few simplyCT Customer Support Software reviews first as specific software may perform well exclusively in a very narrow group of applications or be designed with a really specific industry in mind. Others might operate with an intention of being simple and intuitive and as a result lack advanced features needed by more experienced users. You can also find services that cater to a broad group of customers and give you a powerful feature toolbox, but this frequently comes at a more significant price of such a solution. Be certain that you're aware of your requirements so that you choose a software that offers all the functionalities you search for.

How Much Does simplyCT Cost?

simplyCT Pricing Plans:

Free Trial

simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.

Premium Plan Features

  • ACD and IVR
  • Auto dialer
  • Call center reports
  • Callback/Web callback
  • Cloud APIS
  • Configuration tool
  • CRM pop-up
  • Full call recording
  • Multichannel – email, chat, and social feeds
  • Predictive dialer
  • Premium support
  • QA call recording
  • Real-time monitoring
  • VoIP – built in Softphone

User Satisfaction

Positive Social Media Mentions 27
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and simplyCT reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with simplyCT. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows

Deployment

  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are simplyCT pricing details?

simplyCT Pricing Plans:

Free Trial

simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.

Premium Plan Features

  • ACD and IVR
  • Auto dialer
  • Call center reports
  • Callback/Web callback
  • Cloud APIS
  • Configuration tool
  • CRM pop-up
  • Full call recording
  • Multichannel – email, chat, and social feeds
  • Predictive dialer
  • Premium support
  • QA call recording
  • Real-time monitoring
  • VoIP – built in Softphone

What integrations are available for simplyCT?

  • Salesforce integration
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Reviewed By Louie Andre
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