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Inforobo Review

Inforobo
Our score: 8.0 User satisfaction: N/A

What is Inforobo?

Inforobo is the first automated information assistant platform and artificially intelligent response solution offered as a Software as a Service (SaaS). It functions as a comprehensive product capable of handling various business areas including sales, customer service, live chat, lead generation, website assistance, and natural language interface for knowledge-base.

With its powerful artificial intelligence platform, Inforobo provides your website with a virtual assistant that helps them with their experience. By simply chatting or talking with the virtual agent, customers instantly get the answers to their queries and enable them to make the best shopping decisions. The AI assistant also escalates your sales seamlessly and functions as a front-line support so that your customer service staff can focus on more complicated tasks.

Apart from live chat, sales, support and marketing functions, Inforobo can be utilized as an intra-organizational assistant and a natural language knowledge-retrieval system. This capability is quite useful to institutes, corporate houses, and professionals.

Overview of Inforobo Benefits

Inforobo gives you the ultimate All-in-One Intelligent Business Assistant that allows you to engage your visitors smartly and convert them into actual customers. The system also enables you to automatically resolve customer problems, improve sales, collect actionable and critical customer insights and provide assistance to website visitors through guidance and correct information.

Inforobo lets you manage your customers in real-time. The software basically cuts down their waiting time significantly and you don’t have to keep them waiting for long to give them their answers. The AI virtual assistant delivers instant responses to all queries, ensuring that all your visitors are engaged when they need support and guidance.

Inforobo’s AI structure is built with natural language processing. That means all conversations and responses made by the AI virtual assistant sound very human, encouraging customers and website visitors to interact.

Having an AI virtual agent has its benefits. It is always available and never sick. That said, human involvement offers something that no AI can possibly provide. Inforobo lets human support agents take over a live conversation especially if the question is very complicated and requires human intervention.

Analytics and flexible reporting allows you to see areas of your business that require your attention. Also, you can read all the conversations between customers and virtual agents for evaluation and analysis.

Overview of Inforobo Features

  • Automate answers to customer questions
  • Human + AI hybrid live chat system
  • Logic based multi-level conversations
  • Machine learning
  • Text to speech
  • Speech recognition*
  • Natural language interface for information retrieval.
  • Voice enable website
  • Related Topics
  • Visitor information
  • Multi-media sharing
  • WYSIWYG HTML editor
  • Chat archives
  • Delivery Status
  • Notifications
  • Chat Transfer
  • Chat window positioning
  • Custom chat window size
  • Custom chat window color theme
  • Chat window messages & labels
  • Agent profiles
  • White label branding
  • Basic statistics
  • Chat reports
  • Filters
  • Weekly summary email
  • Dashboard
  • Lead Data viewer
  • Chat via a direct link
  • Rule based actions
  • Rule based greetings
  • Personal greetings
  • Automatic initial greeting message
  • Agent groups
  • Agent account management
  • Agent roles
  • Smart chat routing
  • Custom avatars

What Problems Will Inforobo Solve?

  • Customer Self-service: Inforobo will automatically give answers and the customer can find their solution without needing to contact your team.
  • Virtual Sales Assistant: Your virtual sales assistant is a friendly customer service rep who identifies opportunities for sales and responds to every Internet lead.
  • Automated Website Assistance: Inforobo widget gets integrated directly into your website and provides instant assistance with common queries, such as contact information, pricing, setup guide, and much more. It can also provide links to website resources and links to related articles.

Inforobo Position In Our Categories

Keeping in mind businesses have unique business-related wants, it is rational they avoid settling on a one-size-fits-all, ideal software solution. Nevertheless, it is nearly futile to try to pinpoint such application even among well-known software systems. The right step to do should be to narrow down the numerous essential factors that merit careful thought like major features, budget, skill capability of staff, organizational size, etc. Next, you must double down on your product research to a full extent. Go over some Inforobo analyses and explore the other software solutions in your shortlist more closely. Such all-encompassing product investigation guarantees you circumvent poorly fit software products and choose the one that offers all the benefits you require company requires.

Position of Inforobo in our main categories:

TOP 200

Inforobo is one of the top 200 Customer Support Software products

Inforobo is also listed in the following subcategories:

Since each company has particular business requirements, it is sensible for them to refrain from searching for a one-size-fits-all faultless software system. Needless to say, it would be pointless to try to find such a platform even among popular software platforms. The smart thing to do would be to jot down the various essential factors that need consideration such as key features, budget, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some Inforobo Customer Support Software reviews and look into each of the other solutions in your shortlist in detail. Such comprehensive research can make sure you weed out ill-fitting applications and zero in on the system that provides all the elements you require for business success.

How Much Does Inforobo Cost?

Inforobo Pricing Plans:

Free Trial

Basic

$15/month

Professional

$39/month

Enterprise

Starts from $999/month

Inforobo offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $15/month or $9/month (annual billing)

  • Dialogue-base up to 50 dialogues
  • 5,000 messages/queries per month
  • 1 human agent accounts
  • Live chat takeover by human
  • Speech recognition & text to speech (English)
  • Voice enable website
  • Visitor details
  • Real-time visitor tracking
  • Send Targeted Messages
  • Media sharing
  • Smart chat routing
  • Chat Analytics
  • Lead acquisition
  • Automated greetings
  • Mobile chat window
  • 256-bit SSL secure connection
  • Trusted domains
  • Chat window customization
  • Agent roles
  • Chat history
  • Targeted Engagement Triggers
  • Email support

Professional – $39/month or $29/month (annual billing)

  • All Basic features
  • Dialogue-base up to 1000 dialogues
  • 1,00,000 messages/queries per month
  • 4 human agent accounts
  • Chat transfers

Enterprise – starts from $999/month

  • Dialogue-base with unlimited dialogues
  • Unlimited messages/queries
  • 25 human agent accounts
  • Machine learning
  • Banned visitors list
  • Social media button integration
  • Product training
  • Software engineer support

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Inforobo reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Inforobo. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Inforobo pricing details?

Inforobo Pricing Plans:

Free Trial

Basic

$15/month

Professional

$39/month

Enterprise

Starts from $999/month

Inforobo offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $15/month or $9/month (annual billing)

  • Dialogue-base up to 50 dialogues
  • 5,000 messages/queries per month
  • 1 human agent accounts
  • Live chat takeover by human
  • Speech recognition & text to speech (English)
  • Voice enable website
  • Visitor details
  • Real-time visitor tracking
  • Send Targeted Messages
  • Media sharing
  • Smart chat routing
  • Chat Analytics
  • Lead acquisition
  • Automated greetings
  • Mobile chat window
  • 256-bit SSL secure connection
  • Trusted domains
  • Chat window customization
  • Agent roles
  • Chat history
  • Targeted Engagement Triggers
  • Email support

Professional – $39/month or $29/month (annual billing)

  • All Basic features
  • Dialogue-base up to 1000 dialogues
  • 1,00,000 messages/queries per month
  • 4 human agent accounts
  • Chat transfers

Enterprise – starts from $999/month

  • Dialogue-base with unlimited dialogues
  • Unlimited messages/queries
  • 25 human agent accounts
  • Machine learning
  • Banned visitors list
  • Social media button integration
  • Product training
  • Software engineer support

What integrations are available for Inforobo?

Inforobo integrates into third-party database and API. It also integrates into any website with a JavaScript code.

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Reviewed By Nestor Gilbert
Page last modified
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