Groove Review

PROS: I find extremely useful the email analytics, open/clicked-on links and replies. It's extraordinary useful information for me and my sales team in order to achieve customer success, and manage performance metrics. Another great features are email templates and flows that automate delivery of emails to my contacts, accounts or leads. It works seamlessly with Salesforce and Gmail.

CONS: Nothing to say from me. I'm very happy with it.

PROS: I personally love giving my clients the opportunity to have their input regarding scheduling appointments with me.

CONS: Logging emails seems to be a little bit glitchy at the moment, and I find that I have to manually log a few, but not too many. Normally resetting the settings clears this out for a while.

PROS: Tightest integration with Gmail and SFDC on the market, well thought through product roadmap, designed for a truly account based sales mindset

CONS: The design of the product could be better

PROS: Groove is great for start up teams and small sales teams. It's a lower cost tool that gives you all the punches needed for any growing sales team!

CONS: The UI could use a bit of work but i t's getting better and better by the month!

PROS: I simply love the simplicity and ease of Groove. Setup is done in a breeze and it allows me to be flexible for scaling operations. Whether it's about being on top of things with my PR contacts or client, Groove gives me the ability to do for work for a dozen people. This is an absolute tool for startups looking to maximize their resources.

CONS: There was one time when I had to do adjustments from some of my contacts in the list. This is never an issue if you have an organized list. But it would be convenient to have an organized list feature somewhere.

PROS: Super simple to utilize. Their support is straightforward. Very responsive. Blog content never ceases to amaze me.

CONS: Absolutely nothing. This product is all around great.

PROS: From what I can sense, we're heavy Groove users. We're using it for a lot of reasons. Setup was a breeze. Workflow is as clear as day compared to the DIY setup you'd see in a software like Zendesk.

CONS: Its knowledge base has zero support if you own a Google Analytics code in the head . But Groove does let you view on KB articles. It'd be nice to have enhanced reporting. You get some basic features, but something like comparison of periods, reply times, and etc.. would be a plus.

PROS: Creating templates for common responses is a great way to stay efficient in correspondence and track who's opening those emails. Having visibility on open and click rates is a great way to know if your message is resonating. Also, the ability to sync communication with Salesforce is fantastic for CRM.

CONS: It would be great to see a break down in individual template performance. While seeing open rates and click through percentages is nice from a performance standpoint, being able to export a file of contacts that have done either would be helpful for follow up communication to targeted interested parties.

PROS: The overall ease of use and the email templates with the ability to track effectiveness.

CONS: I haven't found an aspect of Groove that isn't already great!

PROS: It is super easy to use, integrates beautifully with G-Mail and Salesforce and allowed me to easily scale my outreach efforts. I gain at least an hour each day back not having to log notes directly in salesforce. The reporting helps provide insight into what happens after you send your email, which provides peace of mind and helps me close business.

CONS: It gets a little tricky when your salesforce database has duplicate contacts, but that is less of a groove problem I think.

PROS: Ability to track email opens, auto reminders to follow up with unanswered emails, goove flows for prospecting.

CONS: The only thing I can think of was a bug with the groove dialer tool but it seems to have been fixed.

PROS: I love that it tells me when me emails are opened and how many times they're opened. I love the custom time of the emails feature.

CONS: Email templates still not super easy to work with.

PROS: Ability to quickly mass target and touch contacts within our accounts

CONS: Some trouble editing "copied" flows. Time-consuming trying to manipulate to allow edits. Sometimes groove emails that are sent out to clients arrive in inboxes with distorted fonts and paragraphs. Makes for a poor experience, as clients have emailed us back stating that it looks copied and pasted and not personalized. Which may not be the case.

PROS: Groove is a great tool to connect to SFDC while working within Gmail. All the emailed could be automatically logged into SFDC without any manual work Flows could be created to make lead qualification process much easier. Now you can also view linked in information directly from the groove panel on gmail so you'd gain more information on the propsects while answering emails without ever changing screens. Amazing tool that I'd recommend any B2B company to use!

CONS: Sometimes things don't sync perfectly. Particularly when trying to automatically update some sfdc fields. On lead bounce kind of events, the sync is still kind of buggy.

PROS: Allows user to stay in a workflow without getting disctracted bouncing between email inbox / dialer / CRM (Salesforce, in our case).

CONS: Very small things are sometimes buggy, like the view when selecting a list of contacts to call.

PROS: There are a lot of great things to say about Groove. I love the ability to store email templates and easily add prospects to campaign flows, so I don't have to worry about anyone falling through the cracks. I also love the ability to send reminders that go right to my inbox if they don't respond!

CONS: The UX originally was iffy, but they have made some great updates recently.

PROS: The ability to seamless move from my G-Mail to Salesforce is helpful as an Inside Sales associate. Before I had Groove I had to go through the painful process of opening and linking to Salesforce to seek out a contact to seize the opportunity or acquire a lead. Now, with Groove, I have a bird's eye view of an opportunity or lead. This helps me respond faster and close out deals with my clients.

CONS: There have been instances where Groove has its share of glitches. But they dealt with it through immense improvements, which made even more happy.

PROS: Groove makes room for a simple and handy UI. It makes sure our users can be heard and their suggestions are taken into consideration. Assigning team members to cater to request have been a big help. This is particularly true when dealing with client relationships.

CONS: The glaring downside with Groove is its restrictions when inserting it into our product. This matter could be from our part. But it'd be nice to an integration to our product.

PROS: Groove is super easy. It comes with a clean UI. This allows for quick and efficient communication with customers. It allows for multi-user access.

CONS: The only issue that I came across is its search functionality. It's a pain to be familiar with. Errors happen at least once weekly. Other than that, nothing much else.

PROS: Very lightweight. All features are usable. We were able to get things started within a couple hours. It was intuitive to have everything set up.

CONS: To be honest. Nothing much. I could go on and copy and paste this sentence all over again to prove my point.