Helpie Review
What is Helpie?
Helpie is a WordPress plugin that helps you keep a wiki, a knowledge base, and product documentation for employees and customers. This platform makes it easier for your team to collaborate, since you can give access to anyone, even to customers, for them to contribute. Meanwhile, you can still make sure that your knowledge base content goes through a QA process before being published. That is because you can assign people who can approve content and push them for publication.
It helps you keep your content better organized, as Helpie Knowledge Base enables you to see your revision history. This way, you can reverse modifications or reinstate previous instances of articles if the need arises.
Show MoreOverview of Helpie Benefits
Frontend Editing
Instead of going to the backend for editing, you can modify contents from the frontend. Helpie Knowledge Base enables you to add rich media to make your articles more engaging.
Multi-Tier Access Controls
With Helpie, you can specify which topics are restricted only to select users. This is aside from the fact that you can bar people who are not logged in from viewing information on your knowledge base. Moreover, you can drill down to every page and user to control access.
Revision History
Whenever users revise your content, you can view their trails. This helps you ensure the security and privacy of company information. Plus, this lets you keep your team and customers accountable for what they share. Apart from that, a revision history lets you reinstate previous versions of content if you need to do so.
Advanced Search Capabilities
Helpie Knowledge Base’s search bar is visible on the interface and enables you to perform a quick search. It can look through content for exact matches and even provide you with the right information just from partial keywords.
Easy Navigation
Finding the information they need is easy for your users since Helpie is designed to be navigable. It has widgets like Table of Contents and Breadcrumbs that help them find their way in the knowledge base.
Branded Interface
Helpie does not limit you when it comes to the design of your knowledge base’s interface. You can let your creativity loose and ensure that your brand’s identity throughout. You can also change the templates’ layouts to serve your needs.
Useful Insights
How your users utilize and like your knowledgebase are questions that Helpie can help you answer. It lets you see which is the most liked, most read, and even most disliked content. This way, you can improve your content to make them more attractive to end-users.
Show MoreOverview of Helpie Features
- Frontend Editing
- Publishing Controls
- Revisions
- Automatic Table of Contents
- Custom Templates
- Advanced Search
- User Access
- Shortcodes
- Classic & Emoticon Voting
- Article Listing
- Elementor Elements
- Widgets
- Translation-readiness
- Insights
What Problems Will Helpie Solve?
Product Documentation
Helpie Knowledge Base can help organizations optimize the search system to work at fast speed even with thousands of articles in the knowledge base. This way, customers can find the answers they need instantly.
Internal Wiki
With Helpie, organizations can restrict access to an internal wiki. This means that only logged in users can view contents. Access to specific topics can also be limited through WordPress user roles. Administrators can also add password-protection to certain articles for stringent security.
Customer Portal
Helpie provides a self-service portal for customers that empowers them to find articles that can resolve their issues.
Wikipedia-like Site
Helpie Knowledge Base enables organizations to create, edit, and review articles. It also facilitates collaboration on content, making the process easier. To that end, it offers a Medium.com-like editor, revision system, and publishing capabilities.
Awards & Quality Certificates
Helpie Position In Our Categories
Keeping in mind companies have distinctive business needs, it is wise they avoid getting a one-size-fits-all, ”best” system. Nonetheless, it is hard to pinpoint such an app even among sought-after software products. The rational thing to undertake would be to tabulate the numerous chief aspects which merit consideration such as essential features, packages, skill aptitude of staff, company size, etc. Next, you should follow through your research through and through. Have a look at some Helpie evaluations and explore the other solutions in your list in detail. Such comprehensive research can make sure you steer clear of ill-fitting applications and buy the one that has all the benefits your business requires to be successful.
Position of Helpie in our main categories:
TOP
100
Helpie is one of the top 100 Knowledge Management Software products
If you are interested in Helpie it might also be a good idea to examine other subcategories of Knowledge Management Software listed in our database of B2B software reviews.
Enterprises have unique wants and requirements and no software solution can be just right in such a scenario. It is useless to try to find a perfect out-of-the-box software app that meets all your business wants. The wise thing to do would be to modify the system for your specific needs, employee skill levels, budget, and other factors. For these reasons, do not hasten and subscribe to well-publicized trendy applications. Though these may be widely used, they may not be the ideal fit for your particular needs. Do your research, check out each short-listed system in detail, read a few Helpie Knowledge Management Software reviews, call the maker for explanations, and finally select the app that presents what you need.
How Much Does Helpie Cost?
Helpie Pricing Plans:
Free Trial
Single Site License
$49/year
5 Sites License
$129/year
Unlimited Sites License
$199/year
What are Helpie pricing details?
Helpie Pricing Plans:
Free Trial
Single Site License
$49/year
5 Sites License
$129/year
Unlimited Sites License
$199/year
Helpie Knowledge Base has three options for enterprise pricing. These plans are paid for annually. After the initial year, the price lowers.
Single Site License – $49/year
5 Sites License – $129/year
Unlimited Sites License – $199/year
- Frontend Editor
- Publishing
- Revision History
- Role-based User Permissions
- Password Protection
- Category Listing
- Article Listing
- Voting & Insights
- Advanced Search Capabilities
- Elementor Elements Support
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you choose to purchase a Knowledge Management Software it’s crucial not only to find out how professionals score it in their reviews, but also to check whether the actual people and businesses that use these solutions are actually content with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Helpie reviews across a broad array of social media sites. The information is then displayed in an easy to digest format showing how many customers had positive and negative experience with Helpie. With that information at your disposal you should be equipped to make an informed buying choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Helpie?
Helpie Knowledge Base can integrate with:
- Elementor
- WordPress
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