HelpWire Review
What is HelpWire?
HelpWire is a remote desktop service that provides user-friendly remote control tools for on-demand support of PCs, laptops, and workstations. It streamlines IT support, boosting productivity for customer support teams regardless of size. Technicians can instantly access clients’ computers, ensuring swift issue resolution and eliminating the need for costly, time-consuming on-site visits.
HelpWire offers functionality tailored to the unique needs of SMBs, IT support teams, MSPs, and help desks, ensuring effective resolution of remote client issues.
The software speeds up the diagnostics and repair process by eliminating the need to have the technician or specialist come to the site or have the equipment or device sent to the service center for diagnostics and repairs. HelpWire saves businesses time and money while greatly enhancing efficiency and productivity of their support teams and meeting customer needs and demands.
Show MoreOverview of HelpWire Benefits
HelpWire gives you a user-friendly, easy-to-install support platform that gets you connected to your or your clients’ devices and equipment for efficient remote support and repair. Once set up, HelpWire allows you to deliver rapid response to your customers’ needs, running remote diagnostics of various devices including phones, printers, vehicle ECUs, CNC machines, and more.
You can tailor HelpWire to suit specific requirements or request developers to add a new feature to ensure that your needs are met. This functionality ensures that HelpWire can be molded to your exact specifications so that you are able to deliver high-quality support to your clients every single time.
Another benefit HelpWire brings to the table is its ease of use. Regardless of your client’s location, HelpWire will get you connected to your client’s device or equipment in just a few clicks and get down to business. There is no need for extra hardware or software to perform remote diagnostics and repair, which translates to more savings for you.
HelpWire can connect to any platform or operating system with ease. Whether your clients are using devices that run on Windows, Mac, Linux, or Android, HelpWire gets you connected in no time and get the job done.
Show MoreOverview of HelpWire Features
- Easy session initiation
- Support for multiple workstations
- Cross-platform connections
- Multi-monitor viewing
- Drag-and-drop file transfer
- Integrated chat
- Client directory
What Problems Will HelpWire Solve?
Use cases for HelpWire range from diagnosing remote equipment (phones, computers, printers, CNC machines, vehicle ECU, etc.) to providing prompt online support and repair service.
HelpWire Position In Our Categories
Because companies have specific business-related demands, it is logical that they steer clear of getting a one-size-fits-all, ideal business application. Just the same, it would be futile to try to pinpoint such a software system even among branded software products. The practical thing to undertake can be to note down the various chief aspects that necessitate deliberation such as essential features, pricing, technical skill competence of staff members, business size, etc. After which, you should perform your research systematically. Go over these HelpWire analyses and check out the other solutions in your shortlist more closely. Such all-encompassing research can make sure you keep away from unsuitable software products and pay for the system which provides all the function your business requires.
Position of HelpWire in our main categories:
TOP
100
HelpWire is one of the top 100 Customer Support Software products
It is crucial to realize that almost no service in the Remote Support Software category is going to be a perfect solution that can fulfill all the requirements of different company types, sizes and industries. It may be a good idea to read a few HelpWire Remote Support Software reviews first as some solutions may excel exclusively in a very narrow set of applications or be designed with a very specific industry in mind. Others can operate with an idea of being easy and intuitive and as a result lack complex functionalities desired by more experienced users. There are also apps that support a wide group of users and offer a complex feature base, however that frequently comes at a higher price of such a service. Make sure you're aware of your requirements so that you pick a service that has specifically the features you look for.
How Much Does HelpWire Cost?
HelpWire Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are HelpWire pricing details?
HelpWire Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Contact Eltima for enterprise pricing information and other product details. You may also submit a request for a demo to see if the software is a perfect fit for your business.
User Satisfaction
Positive Social Media Mentions
4
Negative Social Media Mentions
0
We realize that when you choose to get a Remote Support Software it’s important not only to find out how professionals evaluate it in their reviews, but also to find out if the real users and businesses that purchased it are genuinely satisfied with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HelpWire reviews across a vast array of social media sites. The information is then featured in an easy to digest way indicating how many customers had positive and negative experience with HelpWire. With that information at hand you should be ready to make an informed business decision that you won’t regret.
Video
Screenshots
Technical details
Devices Supported
- Windows
- Linux
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Free
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for HelpWire?
No information available.
HelpWire User Reviews
HelpWire average rating:
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: This service offers stability, no cost, and includes all the essential features typically found in this sector. It's absolutely a viable option for small business like ours.
CONS: Its more lack of certain features, rather than problems in the current ones.
The least favorable review
PROS: It is free, the remote connection is stable and fast, no stuttering or connection drops. The number of basic features suits any small support-team that occasionally does remote assistance.
CONS: The interface is a bit complicated for a simple and fast remote support solution, as the service claims itself to be. But after dealing with registration, first set up and unskipable onboarding , it works good.
More reviews from 4 actual users:
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Latest
- Latest
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- Most positive
- Most negative
Free for business use, what else would you need?!
Read full review >
5/5
Overall impression
4/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 28.03.2024
Company Size: 1-10 Employees
Industry: Computer Software
PROS: This service offers stability, no cost, and includes all the essential features typically found in this sector. It's absolutely a viable option for small business like ours.
CONS: Its more lack of certain features, rather than problems in the current ones.
Simple and free remote desktop control tool
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 19.02.2024
Company Size: 11-50 Employees
Industry: Computer Software
PROS: As the review title says, its basically a solid, simple and decently packed remote desktop control tool, which is literally free of charge. Without any annoying ads or anything like that. Certainly some paid plans will be introduced latter down the road, but so far it is a very recommendable solution.
CONS: More advanced team-based functionality would be a great addition, as current set of features is rather limited. There is no way to share the screen with other team members, or transfer the client to them.
Business-oriented free solution
Read full review >
5/5
Overall impression
4/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 14.02.2024
Company Size: 11-50 Employees
Industry: Computer Software
PROS: This service delivers a fundamental and straightforward approach to remote support, and it stands out by being completely free. It cuts through the complexity often introduced by competitors, offering a streamlined remote control experience that facilitates intuitive task execution without any cost.
CONS: The "business" side of the service could have been more advanced. It lacks some basic access control functionality, reports and team management.
New on the market but already a banger
Read full review >
4/5
Overall impression
4/5
Customer Support
5/5
Value for Money
3/5
Ease of Use
Published on: 01.02.2024
Company Size: 11-50 Employees
Industry: Program Development
PROS: It is free, the remote connection is stable and fast, no stuttering or connection drops. The number of basic features suits any small support-team that occasionally does remote assistance.
CONS: The interface is a bit complicated for a simple and fast remote support solution, as the service claims itself to be. But after dealing with registration, first set up and unskipable onboarding , it works good.
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HelpWire user reviews
Free for business use, what else would you need?!
Read full review >
5/5
Overall impression
4/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 28.03.2024
Company Size: 1-10 Employees
Industry: Computer Software
Simple and free remote desktop control tool
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 19.02.2024
Company Size: 11-50 Employees
Industry: Computer Software
Business-oriented free solution
Read full review >
5/5
Overall impression
4/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 14.02.2024
Company Size: 11-50 Employees
Industry: Computer Software
New on the market but already a banger
Read full review >
4/5
Overall impression
4/5
Customer Support
5/5
Value for Money
3/5
Ease of Use
Published on: 01.02.2024
Company Size: 11-50 Employees
Industry: Program Development
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