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Our score: 7.0 User satisfaction: 100%

What is CRM? is a web-based, modular CRM application that is easy to set up and use. It is flexible enough to be used by work-at-home employees and small sales and marketing teams, and scalable to serve the needs of larger help desk teams and enterprises.

It comes with powerful features to help with prospecting, lead generation, sales and order tracking, appointment bookings and more. It is equipped with automation capabilities to simplify CRM processes and workflows, and help you keep tab of your prospects and customers.

The software stands out not only for its intuitive features and navigation but also for being highly visual, offering well-placed controls, drag and drop functionality, and instant search tools. It is a multi-user, centralized system ideal for startups and growing businesses.

Overview of CRM Benefits

With you get a CRM system you can fully customize. It can be custom designed your way to match your company’s budget, size, and industry requirements. Its built-in tools for email marketing, mobile marketing, and branded direct mail allows you to roll out promotions by bulk quickly and effectivey.

You get the power of automation to boost sales and work processes, enabling you to streamline follow ups and response times, and improve leads so you can win more deals and close more sales. Your lead allocation can be put on auto pilot, track sales pipeline, and generate reports to measure performance.

Its integrated calls capability allows you to transfer existing phone lines into icomplete and save on cost. You can have your own reliable call center with automated call reporting and workflow processes that lets you capture conversations and store then inside a centralized contact information repository which you can easily access.

Overview of CRM Features

  • Customized Interface
  • Industry Vertical Customisation
  • Software APIs Integration
  • Integrated VoIP Telephony
  • Process Automation
  • Job Sheets & Forms
  • Pop Up Scripting
  • Auto Calendar Bookings
  • Email Marketing
  • Trigger Emails, SMS or Task Reminders
  • Track Order Processing
  • Mobile Apps CRM Position In Our Categories

Knowing that businesses have distinctive business-related requirements, it is reasonable they steer clear of paying for a one-size-fits-all, “perfect” system. Nevertheless, it would be futile to try to pinpoint such application even among popular software products. The correct thing to undertake should be to list the numerous vital factors which necessitate deliberation such as major features, budget, skill capability of staff members, organizational size, etc. Then, you should double down on the research systematically. Read some of these CRM review articles and look over each of the software systems in your shortlist more closely. Such well-rounded research ensure you drop unsuitable software products and buy the one which meets all the tools your company requires.

Position of CRM in our main categories:

TOP 500 CRM is one of the top 500 CRM Software products

If you are considering CRM it may also be beneficial to analyze other subcategories of CRM Software collected in our base of B2B software reviews.

Every enterprise has different wants and needs a system that can be customized for their size, type of staff members and customers, and the specific industry they are in. For these reasons, no platform can proffer perfect tools out-of-the-box. When you look for a software system, first be sure what you want it for. Read some CRM CRM Software reviews and ask yourself do you desire basic features or do you require complex functionality? Are there any industry-specific functionalities that you are seeking? Find the answers to these queries to aid your search. There are plenty of factors that you need to mull over and these include your finances, specific business wants, your company size, integration requirements etc. Take your time, try out a few free trials, and finally choose the system that offers all that you require to boost your organization effectiveness and productivity.

How Much Does CRM Cost? CRM Pricing Plans:

Free Trial


Starts from £15/month

Pricing starts from: £15, $20 or €20 depending on the feature package such as:

  • CRM + VoIP Telephony
  • Marketing
  • Sales Pipeline
  • Work Flow Automation
  • Booking Systems,
  • Ecommerce & Accountancy Integration

There is also a Quick Start package ranging from £99 to £349.

User Satisfaction

Positive Social Media Mentions 3
Negative Social Media Mentions 0

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CRM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CRM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile


Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are CRM pricing details? CRM Pricing Plans:

Free Trial


Starts from £15/month

Pricing starts from: £15, $20 or €20 depending on the feature package such as:

  • CRM + VoIP Telephony
  • Marketing
  • Sales Pipeline
  • Work Flow Automation
  • Booking Systems,
  • Ecommerce & Accountancy Integration

There is also a Quick Start package ranging from £99 to £349.

What integrations are available for CRM?

Email integration with Gmail, Outlook, Hotmail, Yahoo,Windows live etc. icomplete also works with Facebook, Twitter and LinkedIn.

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Reviewed By Nestor Gilbert
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