VeloCITY 365 Review

VeloCITY 365
Our score: 8.0 User satisfaction: 93%

What is VeloCITY 365?

VeloCITY 365 is a robust citizen engagement platform built on Microsoft Dynamics 365 designed to help local governments and government agencies streamline their processes, efficiently address local issues and citizen complaints and requests. This citizen engagement software enables cities and countries to tackle and eradicate limitations that hamper or prevent citizens from becoming active participants in issues, discussion, and policies that involve their community, such as long and inflexible working hours, multiple work shifts, and parenting duties among others.

With VeloCITY 365, local governments are now able to provide streamlined, efficient, and effective online channels on which citizens can raise concerns, submit requests, and voice opinions on issues and policies. The software enables local governments to effectively track and report on citizen issues effortlessly, gather highly actionable, high-value insights from the ground level, and even accelerate administrative processes such as approving licenses, permits, and grants.

Overview of VeloCITY 365 Benefits

VeloCITY 365 delivers a powerful citizen engagement software that comes with all the features and functionalities that local governments need to further improve their capabilities in providing fast, efficient and effective citizen services. This cloud-based software comes bundled with Dynamics 365 and Dynamics 365 Portal in the Cloud, allowing for its rapid deployment and use, which then translates to quick ROI.

Built to improve local governments’ capability to deliver fast and top quality citizen services, VeloCITY 365 offer three modules that are pre-configured with the required tools and functionalities for faster and easier implementation with minimal to zero need for customization.

With VeloCITY 365 Citizen Request Management, users have a platform that makes tracking and reporting on city issues a breeze. It also provides citizens with quick online channels through which they can submit their service requests and complaints that range from potholes, damaged infrastructure, taxi complaints, etc. This module greatly impacts and empowers citizen engagement as it effectively bridges local government units and the ordinary people.

Speaking of citizen engagement, VeloCITY 365 Citizen Engagement module is designed to bring both local governments and their citizens on a platform where every party can engage and interact with the other. Governments can showcase their projects and ideas for development while citizens can voice out their opinions, initiate and participate in polls and surveys.

Overview of VeloCITY 365 Features

  • Built on Microsoft Dynamics 365 and Azure
  • Self-Service, mobile-enabled citizen portal
  • Duplicate detection
  • Robust knowledge base capabilities
  • Esri integration for mapping and geo-location
  • Quick and easy roll out for new service request types
  • Automatic routing of service requests
  • Automatic escalations based on service level agreements
  • Versatile reporting functionality
  • Configurable security and access to system functions and data
  • Optional mobile application
  • Ideas/Crowdsourcing
  • Discussion Forums
  • Issues
  • Blogs
  • Events
  • Polls
  • Surveys
  • SMS & Email Notifications
  • User Profile Management
  • Web Forms
  • Permits, Licensing & Inspections

What Problems Will VeloCITY 365 Solve?

Citizen Service Request Management

Deliver efficient, fast, online solutions for citizen service request management, including out-of-the-box integration to common local government applications. Built on Microsoft Dynamics 365 and Azure, this software allows local governments to effortlessly monitor and report on citizen while maximizing citizen engagement. 

Citizen Engagement

Announce upcoming initiatives or discuss various topics you want to collect votes or comments on. Optimize citizen engagement by gathering precious and actionable insights from citizens. Encourage your citizens by giving them a platform where they can engage and interact. 

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

VeloCITY 365 Position In Our Categories

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Position of VeloCITY 365 in our main categories:

TOP 500

VeloCITY 365 is one of the top 500 CRM Software products

VeloCITY 365 is also listed in the following subcategories:

There are popular and widely used solutions in each software group. But are they automatically the best fit for your company’s unique requirements? A market-leading software solution may have thousands of subscribers, but does it provide what you require? For this reason, do not blindly invest in popular systems. Read at least a few VeloCITY 365 CRM Software reviews and think about the elements that you want in the software such as the cost, main functionality, available integrations etc. Then, select a few apps that fit your needs. Try out the free trials of these platforms, read online opinions, get information from the vendor, and do your investigation meticulously. This in-depth research is sure to help you select the best software platform for your organization’s special wants.

How Much Does VeloCITY 365 Cost?

VeloCITY 365 Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Adoxio for enterprise pricing information and other product details on VeloCITY 365. You can also submit a request for a demo to see if the software is a perfect fit for your business.

User Satisfaction

Positive Social Media Mentions 45
Negative Social Media Mentions 2

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and VeloCITY 365 reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with VeloCITY 365. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are VeloCITY 365 pricing details?

VeloCITY 365 Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Adoxio for enterprise pricing information and other product details on VeloCITY 365. You can also submit a request for a demo to see if the software is a perfect fit for your business.

What integrations are available for VeloCITY 365?

VeloCITY 365 integrates with the following business systems and applications:

  • Payment Gateways
  • Power BI
  • ESRI
  • SharePoint
  • Microsoft Dynamics
  • AZURE Cloud

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Reviewed By Louie Andre
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