Yonyx Review
What is Yonyx?
Yonyx is a simple, striahgtforward customer support platform that improves first call resolution and empowers customers to perform self-service. The software provide a robust feature set that help companies decision tree drive troubleshooting guides and incorporate them with their existing CRM systems.
With Yonyx, call center service agents have access to comprehensive troubleshooting guides that help them address customer issues and concerns within their first call. This results in improved first call resolution and significantly reduces an agent’s Average Handle Time (AHT) while still being able to satisfy customers and ensure that they have a positive customer service experience all throughout the process.
Customers appreciate it if they can easily find the information to help them troubleshoot their issues with your products. Yonyx helps you create product troubleshooting guides, not articles, that you can embed in your website, applications, and other channels. These guides functions like a flowchart, helping your customers solve their problems without having to request for professional support.
Show MoreOverview of Yonyx Benefits
The goal of every customer service management system is to help businesses provide the highest customer satisfaction at the lowest possible costs. Yonyx is built to help your company or organization achieve just that with their simple, straightforward software.
Every call center aims to provide the best support service to their customers without compromising quality. But sometimes, agents spend a significant amount of time helping out one customer because they do not have quick and simple access to the relevant information they need so they can provide the proper resolution. Yonyx changes all that.
Yonyx helps companies and organization create troubleshooting guides for their products and services that customer support representatives can access. With a step by step, decision driven tree guide to help them help their customers address their issues and concerns, agents are able to deliver the best resolutions faster.
This means customers are able to get the answers they need within the first call and that they don’t have to stay long on the phone. Yonyx improves an agent’s performance and productivity, resulting in them being able to service more customers while still being able to deliver positive customer experience. Companies also enjoy significant savings on operational costs.
With relevant information and comprehensive guides within reach, your customers are more empowered to perform self-service instead of contacting your support agents for help. Yonyx improves self-service ratio significantly, enabling your support representatives to deliver support to other customers with more serious concerns rather than deal with common issues and problems.
Show MoreOverview of Yonyx Features
- Authoring
- Internal Use
- External Use
- Analytics & Management Reports
- Publishing
- User & Guide Administration
- APIs
Yonyx Position In Our Categories
Keeping in mind businesses have distinctive business-related requirements, it is only sensible that they abstain from paying for a one-size-fits-all, ”best” system. Still, it would be futile to pinpoint such application even among branded software systems. The best step to do can be to spell out the varied key aspects which require careful thought like crucial features, pricing, technical skill levels of staff members, business size, etc. The second step is, you should follow through the product research to a full extent. Read some of these Yonyx evaluations and scrutinize each of the solutions in your list in detail. Such detailed product research guarantees you keep away from poorly fit applications and buy the one which has all the aspects your company requires.
Position of Yonyx in our main categories:
TOP
500
Yonyx is one of the top 500 Customer Support Software products
If you are considering Yonyx it might also be beneficial to investigate other subcategories of Customer Support Software gathered in our base of B2B software reviews.
Each enterprise is different, and may need a special Customer Support Software solution that will be designed for their company size, type of customers and employees and even specific industry they cater to. We advise you don't count on locating an ideal app that will work for each company regardless of their history is. It may be a good idea to read a few Yonyx Customer Support Software reviews first and even then you should remember what the service is intended to do for your company and your workers. Do you require an easy and straightforward app with only basic features? Will you actually use the complex tools required by experts and large enterprises? Are there any particular tools that are especially beneficial for the industry you work in? If you ask yourself these questions it will be much easier to locate a solid software that will match your budget.
How Much Does Yonyx Cost?
Yonyx Pricing Plans:
Free Trial
Intern
$6/user/month
Junior
$11/user/month
Professional
$17/user/month
Executive
$22/user/month
What are Yonyx pricing details?
Yonyx Pricing Plans:
Free Trial
Intern
$6/user/month
Junior
$11/user/month
Professional
$17/user/month
Executive
$22/user/month
Intern – $6/user/month
- Authoring Tools except Clone Guides
- Unlimited Internal Incidents
- Responsive view for Agent traversal
- Mobile compatible (for field agents)
- Yonyx Landing Page – Browse Guides
- Embed Yonyx Landing Page in CRM
- Guide, User, Author Activity Reports
- 2 Lines of Businesses
- 1 Catalog Per Line Of Business
- User and Guide Administration
- Email Support
Junior – $11/user/month
- All Intern features
- Co-Branding of guides – fonts/colors/size/logos
- Email Customer Compliments and Escalations to Author
- Cumulative Tranversal Analytics
- 2 Lines of Businesses
- 4 Catalogs Per Line of Business
- Email and Phone Support
Professional – $17/user/month
- All Junior features
- Clone GuidesFull text search across all published guides
- Generate Yonyx OneClickTM Transcript for CRM integration
- Create ticket in CRM from Yonyx Guides
- Incident Details – including csv export
- 2 Lines of Businesses
- 8 Catalogs per Line of Business
- Javascript APIs
- REST APIs
- Email and Phone Support
- Account Management
Executive – $22/user/month
- All Professional features
- Single-Sign-On (SSO) Integration
- Unlimited Lines of Businesses
- Unlimited Catalogs per Line of Business
- URL Branding
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you make a decision to get a Customer Support Software it’s important not only to find out how professionals rank it in their reviews, but also to find out if the actual people and businesses that purchased these solutions are indeed content with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Yonyx reviews across a wide range of social media sites. The data is then displayed in a simple to digest form indicating how many customers had positive and negative experience with Yonyx. With that information at hand you will be prepared to make an informed purchasing choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Yonyx?
Yonyx integrates with the following business systems and applications:
- Zendesk
- Microsoft Dynamics CRM
- Freshdesk
- Salesforce Desk.com
- Salesforce Service Cloud
- NetSuite
- Oracle RightNow Contact Center Experience
- ServiceNow
- Oracle Service Cloud
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