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Yonyx Review

Yonyx
Our score: 7.0 User satisfaction: N/A

What is Yonyx?

Yonyx is a simple, striahgtforward customer support platform that improves first call resolution and empowers customers to perform self-service. The software provide a robust feature set that help companies decision tree drive troubleshooting guides and incorporate them with their existing CRM systems.

With Yonyx, call center service agents have access to comprehensive troubleshooting guides that help them address customer issues and concerns within their first call. This results in improved first call resolution and significantly reduces an agent’s Average Handle Time (AHT) while still being able to satisfy customers and ensure that they have a positive customer service experience all throughout the process.

Customers appreciate it if they can easily find the information to help them troubleshoot their issues with your products. Yonyx helps you create product troubleshooting guides, not articles, that you can embed in your website, applications, and other channels. These guides functions like a flowchart, helping your customers solve their problems without having to request for professional support.

Overview of Yonyx Benefits

The goal of every customer service management system is to help businesses provide the highest customer satisfaction at the lowest possible costs. Yonyx is built to help your company or organization achieve just that with their simple, straightforward software.

Every call center aims to provide the best support service to their customers without compromising quality. But sometimes, agents spend a significant amount of time helping out one customer because they do not have quick and simple access to the relevant information they need so they can provide the proper resolution. Yonyx changes all that.

Yonyx helps companies and organization create troubleshooting guides for their products and services that customer support representatives can access. With a step by step, decision driven tree guide to help them help their customers address their issues and concerns, agents are able to deliver the best resolutions faster.

This means customers are able to get the answers they need within the first call and that they don’t have to stay long on the phone. Yonyx improves an agent’s performance and productivity, resulting in them being able to service more customers while still being able to deliver positive customer experience. Companies also enjoy significant savings on operational costs.

With relevant information and comprehensive guides within reach, your customers are more empowered to perform self-service instead of contacting your support agents for help. Yonyx improves self-service ratio significantly, enabling your support representatives to deliver support to other customers with more serious concerns rather than deal with common issues and problems.

Overview of Yonyx Features

  • Authoring
  • Internal Use
  • External Use
  • Analytics & Management Reports
  • Publishing
  • User & Guide Administration
  • APIs

Yonyx Position In Our Categories

Because companies have distinctive business needs, it is logical that they steer clear of preferring a one-size-fits-all, “perfect” software solution. At any rate, it would be difficult to try to pinpoint such application even among widely used software solutions. The rational step to do would be to spell out the several main factors that need investigation such as crucial features, price terms, technical skill levels of staff, organizational size, etc. Then, you must do the research fully. Browse through some of these Yonyx reviews and explore the other solutions in your list in detail. Such well-rounded product investigation ensure you take out unfit software products and choose the system that offers all the benefits you require business requires.

Position of Yonyx in our main categories:

TOP 500

Yonyx is one of the top 500 Customer Support Software products

If you are interested in Yonyx it may also be beneficial to check out other subcategories of Customer Support Software collected in our database of SaaS software reviews.

Since each company has specific business requirements, it is advisable for them to desist from seeking a one-size-fits-all ideal software solution. Needless to say, it would be futile to try to find such a system even among widely used software applications. The smart thing to do would be to catalog the various vital elements that need consideration such as main features, budget, skill levels of employees, company size etc. Then, you should do your groundwork thoroughly. Read some Yonyx Customer Support Software reviews and check out each of the other systems in your shortlist in detail. Such exhaustive homework can ensure you weed out ill-fitting platforms and zero in on the solution that presents all the features you require for business success.

How Much Does Yonyx Cost?

Yonyx Pricing Plans:

Free Trial

Intern

$6/user/month

Junior

$11/user/month

Professional

$17/user/month

Executive

$22/user/month

Intern – $6/user/month

  • Authoring Tools except Clone Guides
  • Unlimited Internal Incidents
  • Responsive view for Agent traversal
  • Mobile compatible (for field agents)
  • Yonyx Landing Page – Browse Guides
  • Embed Yonyx Landing Page in CRM
  • Guide, User, Author Activity Reports
  • 2 Lines of Businesses
  • 1 Catalog Per Line Of Business
  • User and Guide Administration
  • Email Support

Junior – $11/user/month

  • All Intern features
  • Co-Branding of guides – fonts/colors/size/logos
  • Email Customer Compliments and Escalations to Author
  • Cumulative Tranversal Analytics
  • 2 Lines of Businesses
  • 4 Catalogs Per Line of Business
  • Email and Phone Support

Professional – $17/user/month

  • All Junior features
  • Clone GuidesFull text search across all published guides
  • Generate Yonyx OneClickTM Transcript for CRM integration
  • Create ticket in CRM from Yonyx Guides
  • Incident Details – including csv export
  • 2 Lines of Businesses
  • 8 Catalogs per Line of Business
  • Javascript APIs
  • REST APIs
  • Email and Phone Support
  • Account Management

Executive – $22/user/month

  • All Professional features
  • Single-Sign-On (SSO) Integration
  • Unlimited Lines of Businesses
  • Unlimited Catalogs per Line of Business
  • URL Branding

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Yonyx reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Yonyx. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Yonyx pricing details?

Yonyx Pricing Plans:

Free Trial

Intern

$6/user/month

Junior

$11/user/month

Professional

$17/user/month

Executive

$22/user/month

Intern – $6/user/month

  • Authoring Tools except Clone Guides
  • Unlimited Internal Incidents
  • Responsive view for Agent traversal
  • Mobile compatible (for field agents)
  • Yonyx Landing Page – Browse Guides
  • Embed Yonyx Landing Page in CRM
  • Guide, User, Author Activity Reports
  • 2 Lines of Businesses
  • 1 Catalog Per Line Of Business
  • User and Guide Administration
  • Email Support

Junior – $11/user/month

  • All Intern features
  • Co-Branding of guides – fonts/colors/size/logos
  • Email Customer Compliments and Escalations to Author
  • Cumulative Tranversal Analytics
  • 2 Lines of Businesses
  • 4 Catalogs Per Line of Business
  • Email and Phone Support

Professional – $17/user/month

  • All Junior features
  • Clone GuidesFull text search across all published guides
  • Generate Yonyx OneClickTM Transcript for CRM integration
  • Create ticket in CRM from Yonyx Guides
  • Incident Details – including csv export
  • 2 Lines of Businesses
  • 8 Catalogs per Line of Business
  • Javascript APIs
  • REST APIs
  • Email and Phone Support
  • Account Management

Executive – $22/user/month

  • All Professional features
  • Single-Sign-On (SSO) Integration
  • Unlimited Lines of Businesses
  • Unlimited Catalogs per Line of Business
  • URL Branding

What integrations are available for Yonyx?

Yonyx integrates with the following business systems and applications:

  • Zendesk
  • Microsoft Dynamics CRM
  • Freshdesk
  • Salesforce Desk.com
  • Salesforce Service Cloud
  • NetSuite
  • Oracle RightNow Contact Center Experience
  • ServiceNow
  • Oracle Service Cloud
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Reviewed By Nestor Gilbert
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