46 SHARES | |
297 FOLLOWERS | |
180 LIKES |
USER SATISFACTION | 100% |
OUR SCORE | 7.0 |
Yonyx is a simple, striahgtforward customer support platform that improves first call resolution and empowers customers to perform self-service. The software provide a robust feature set that help companies decision tree drive troubleshooting guides and incorporate them with their existing CRM systems.
With Yonyx, call center service agents have access to comprehensive troubleshooting guides that help them address customer issues and concerns within their first call. This results in improved first call resolution and significantly reduces an agent’s Average Handle Time (AHT) while still being able to satisfy customers and ensure that they have a positive customer service experience all throughout the process.
Customers appreciate it if they can easily find the information to help them troubleshoot their issues with your products. Yonyx helps you create product troubleshooting guides, not articles, that you can embed in your website, applications, and other channels. These guides functions like a flowchart, helping your customers solve their problems without having to request for professional support.
The goal of every customer service management system is to help businesses provide the highest customer satisfaction at the lowest possible costs. Yonyx is built to help your company or organization achieve just that with their simple, straightforward software.
Every call center aims to provide the best support service to their customers without compromising quality. But sometimes, agents spend a significant amount of time helping out one customer because they do not have quick and simple access to the relevant information they need so they can provide the proper resolution. Yonyx changes all that.
Yonyx helps companies and organization create troubleshooting guides for their products and services that customer support representatives can access. With a step by step, decision driven tree guide to help them help their customers address their issues and concerns, agents are able to deliver the best resolutions faster.
This means customers are able to get the answers they need within the first call and that they don’t have to stay long on the phone. Yonyx improves an agent’s performance and productivity, resulting in them being able to service more customers while still being able to deliver positive customer experience. Companies also enjoy significant savings on operational costs.
With relevant information and comprehensive guides within reach, your customers are more empowered to perform self-service instead of contacting your support agents for help. Yonyx improves self-service ratio significantly, enabling your support representatives to deliver support to other customers with more serious concerns rather than deal with common issues and problems.
Position of Yonyx in our main categories:
Yonyx is one of the top 500 Customer Support Softwareproducts
![]() 500 Yonyx is one of the 500 |
If you are considering Yonyx it might also be a good idea to analyze other subcategories of Best Customer Support Software collected in our database of B2B software reviews.Live Chat Software, Help Desk & Ticketing Software, Remote Support Software
Since each organization has specific business wants, it is sensible for them to refrain from seeking a one-size-fits-all faultless software application. Needless to say, it would be futile to try to find such a platform even among widely used software solutions. The intelligent thing to do would be to list the various important elements that require consideration such as key features, finances, skill levels of employees, company size etc. Then, you should do your research thoroughly. Read some Yonyx reviews and investigate each of the other solutions in your shortlist in detail. Such comprehensive homework can make sure you discard ill-fitting platforms and select the app that presents all the elements you require for business success.
Intern – $6/user/month
Junior – $11/user/month
Professional – $17/user/month
Executive – $22/user/month
We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Yonyx reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Yonyx. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
POSITIVE SOCIAL MENTIONS | 28 |
NEGATIVE SOCIAL MENTIONS | 0 |
Intern – $6/user/month
Junior – $11/user/month
Professional – $17/user/month
Executive – $22/user/month
Yonyx integrates with the following business systems and applications:
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