Yonyx REVIEW

Yonyx is a simple, striahgtforward customer support platform that improves first call resolution and empowers customers to perform self-service. The software provide a robust feature set that help companies decision tree drive troubleshooting guides and incorporate them with their existing CRM systems.

With Yonyx, call center service agents have access to comprehensive troubleshooting guides that help them address customer issues and concerns within their first call. This results in improved first call resolution and significantly reduces an agent’s Average Handle Time (AHT) while still being able to satisfy customers and ensure that they have a positive customer service experience all throughout the process.

Customers appreciate it if they can easily find the information to help them troubleshoot their issues with your products. Yonyx helps you create product troubleshooting guides, not articles, that you can embed in your website, applications, and other channels. These guides functions like a flowchart, helping your customers solve their problems without having to request for professional support.

The goal of every customer service management system is to help businesses provide the highest customer satisfaction at the lowest possible costs. Yonyx is built to help your company or organization achieve just that with their simple, straightforward software.

Every call center aims to provide the best support service to their customers without compromising quality. But sometimes, agents spend a significant amount of time helping out one customer because they do not have quick and simple access to the relevant information they need so they can provide the proper resolution. Yonyx changes all that.

Yonyx helps companies and organization create troubleshooting guides for their products and services that customer support representatives can access. With a step by step, decision driven tree guide to help them help their customers address their issues and concerns, agents are able to deliver the best resolutions faster.

This means customers are able to get the answers they need within the first call and that they don’t have to stay long on the phone. Yonyx improves an agent’s performance and productivity, resulting in them being able to service more customers while still being able to deliver positive customer experience. Companies also enjoy significant savings on operational costs.

With relevant information and comprehensive guides within reach, your customers are more empowered to perform self-service instead of contacting your support agents for help. Yonyx improves self-service ratio significantly, enabling your support representatives to deliver support to other customers with more serious concerns rather than deal with common issues and problems.

Yonyx Pricing Plans:

Intern – $6/user/month

• Authoring Tools except Clone Guides
• Unlimited Internal Incidents
• Responsive view for Agent traversal
• Mobile compatible (for field agents)
• Yonyx Landing Page – Browse Guides
• Embed Yonyx Landing Page in CRM
• Guide, User, Author Activity Reports
• 2 Lines of Businesses
• 1 Catalog Per Line Of Business
• User and Guide Administration
• Email Support

Junior – $11/user/month

• All Intern features
• Co-Branding of guides – fonts/colors/size/logos
• Email Customer Compliments and Escalations to Author
• Cumulative Tranversal Analytics
• 2 Lines of Businesses
• 4 Catalogs Per Line of Business
• Email and Phone Support

Professional – $17/user/month

• All Junior features
• Clone GuidesFull text search across all published guides
• Generate Yonyx OneClickTM Transcript for CRM integration
• Create ticket in CRM from Yonyx Guides
• Incident Details – including csv export
• 2 Lines of Businesses
• 8 Catalogs per Line of Business
• Javascript APIs
• REST APIs
• Email and Phone Support
• Account Management

Executive – $22/user/month

• All Professional features
• Single-Sign-On (SSO) Integration
• Unlimited Lines of Businesses
• Unlimited Catalogs per Line of Business
• URL Branding