Giosg REVIEW

Live chat platform

No user reviews
USER SATISFACTION 82%
OUR SCORE 8.4

What is Giosg?

Giosg is an intelligent live chat platform that provides users quick and reliable information about every person that visits their website. The system is also designed to scan each visitor and assess whether they are a “hot” or “cold” prospect as per behavior report.

With Giosg, users can derive critical details about their visitors such as: the length of their visit; websites they visited prior to coming to yours; the keywords they entered to search for your site; what pages they’re on, pages they’ve visited, and so on. Every information is displayed, enabling users to devise and refine their strategies before proactively engaging their prospects and successfully converting them into buyers.

Using the information from Giosg, users can automatically personalize their website to match the visitor behavior by changing their existing banners to personalized banners. The system also displays situational reminders and incentives to help convert hesitant visitors into buyers.

Overview of Giosg Benefits

Giosg comes with a wide range of features that will surely benefit companies of all types and sizes. Most prominent of these tools is the Secure Live Chat with CoBrowsing. This particular feature incorporates real-time analytics, enabling the chat agent to view which visitors have the most potential to convert prior to engaging them in a chat session.

The agents can also view the contents of their visitors’ shopping carts, products, and their respective value as well as their most recent movements on the page. To ensure the security of every visitor, sensitive information such as credit card numbers and social security numbers can be hidden from the customer service agent.

Users can create rules prior to setting up a proactive chat. With the Giosg easy-to-build rules functionality, you can set up discount coupons or personalized web content to create certain situations that would attract visitors to engaging and eventually buying.

The system also flaunts Intelligent targeting feature. Giosg uses intelligent algorithms to target the action to the right visitor. Most systems do this with hand-made rules. With Giosg, the algorithms detect hesitant visitors and display them the action with the highest probability to convert the visitor into a buyer. These actions can range from live chat to showing discount coupons.

Giosg offers users the ability to expand service and web elements to partner sites. For instance, banking institutions can offer the Giosg live chat service on their websites or travel agencies can provide self-service loan calculators on theirs.

Overview of Giosg Features

  • Create a toolkit of personalized actions
  • Build custom rules to match actions with unique situations
  • Secure live chat with cobrowsing
  • Easy-to-build targeting
  • Intelligent targeting
  • Network

What Problems Will Giosg Solve?

1) Shopping cart abandonment

Shopping cart abandonment is a taunting phenomenon for e-commerce companies as 70% of carts get abandoned before checkout. Our tool makes targeting the cart abandoners easy, as you pop out different incentives for a visitor likely to abandon their cart – from live chat assistance to discounts, better delivery terms, or simple reminders of existing benefits. Targeting can be done either manually or with intelligent algorithms.

2) Giving discounts only to those who need them

Many e-commerce sites give discounts to certain groups of people – perhaps most commonly a 10% discount to first-time visitors. This kind of segmented targeting essentially means that some people who would have purchased anyway end up spending 10% less, while visitors not belonging to this segment end up not buying, even though they would have bought if given that discount. Targeting that is based on intelligent algorithms gives the discounts to only those who will most likely become buyers only after receiving that discount.

3) Overcoming barriers to buy with partnerships

Quite often the reason why a visitor is not buying is something the seller has no power over, like financing, insurance, or product specification. Giosg Network brings partner services to seller’s site, which enables overcoming the barriers to buy right there at the point of purchase. For example, a bank can offer a loan calculator to those which look at the most expensive holidays on a travel site. Or a consumer electronics brand can offer chat or special promotions on a retailer’s website.

Awards & Quality Certificates

Giosg Position In Our Categories

Position of Giosg in our main categories:

50

Giosg is one of the top 50 Customer Support Software products

50

Giosg is one of the top 50
Customer Support Software products


Giosg is also listed in the following subcategories:

Category:Position:Category:Position:
Live Chat Software#16
Category:Position:
Live Chat Software#16

Since each organization has particular business needs, it is sensible for them to abstain from looking for a one-size-fits-all perfect software application. Needless to say, it would be pointless to try to find such a system even among popular software applications. The smart thing to do would be to jot down the various vital aspects that require consideration such as key features, budget, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some Giosg reviews and look into each of the other solutions in your shortlist in detail. Such in-depth research can make certain you reject ill-fitting applications and select the solution that offers all the aspects you need for business success.

How Much Does Giosg Cost?

Giosg Pricing Plans:

Giosg offers feature-packages that start from €39/month.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Giosg reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Giosg. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

10

NEGATIVE SOCIAL MENTIONS

2

Video

Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • UK
  • Ireland
  • South Africa
  • Europe
  • Germany
  • Middle-East
Pricing Model
  • Monthly payment
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • SaaS
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING

What are Giosg pricing details?

Giosg Pricing Plans:

Giosg offers feature-packages that start from €39/month.

What integrations are available for Giosg?

Gisosg uses APIs to integrate with most software including CRMs and call center systems.

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