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Acquire Review

Acquire
Our score: 8.5 User satisfaction: 99%

What is Acquire?

Acquire is a multi-channel customer communication software that boasts more than just chat capability. It is a highly advanced and innovative communication platform with multiple implementation options, including onboarding and sales, not just customer support. It offers co-browsing features, voice call, text chat with screen sharing, and live video chat features on your website.

In addition, you can avail tools such as speech recognition, instant file sharing, live call recording, and call center support as the software automatically assigns calls to available agents. Other top features include one-way video support with only the user being able to see the advisor, tracking, visitor journeys, full chat history, and detailed analytic reports on real-time traffic.

Overview of Acquire Benefits

Faster and More Personalized Support

Acquire equips you with a very impressive collection of support features and tools that allow for faster and smarter delivery of personalized support at any scale. Chat and screen-sharing capabilities enable you to answer and engage your customers in real time and at any point of their journey, which greatly impacts customer satisfaction and significantly improve your retention rate.

Your agents have instant access to updated customer profiles, enabling them to know their customers better so they can provide relevant solutions and responses to their queries and issues. Your customer support team are able to deliver highly personalized support that your customers will definitely appreciate.

Highly Intelligent Chatbots

Acquire’s chatbots utilize powerful artificial intelligence and machine learning algorithms to provide smart responses to basic queries. This allows your agents to cater to customers with really complicated issues while ensuring that basic concerns are also taken care of.

For complex questions that require advanced responses, chatbots automatically course them to human representatives depending on the triggers and rules you set.

Convert Visitors to Paying Customers

Because your customers can easily connect with your support team and vice versa, customer engagement greatly improves. This opens up so many opportunities for interaction and marketing that result in more conversion and better sales.

Overview of Acquire Features

  • Co-browsing software
  • Extensions and plug-ins
  • Instant file sharing
  • Live call recording
  • Live text chat
  • Live video assistance
  • Live voice call
  • Screen sharing
  • Speech to text
  • Statistics and analytics

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

Acquire Position In Our Categories

Since businesses have distinctive business needs, it is only reasonable they steer clear of adopting an all-in-one, “perfect” software solution. Just the same, it would be almost impossible to discover such a software product even among sought-after software solutions. The better step to do is to write the different vital functions that merit investigation including key features, packages, skill ability of staff members, company size, etc. The second step is, you should perform the research thoroughly. Go over these Acquire evaluations and scrutinize the other software solutions in your shortlist in detail. Such well-rounded research makes sure you keep away from poorly fit applications and pay for the system which has all the function your company requires for success.

Position of Acquire in our main categories:

TOP 100

Acquire is one of the top 100 Customer Support Software products

Acquire is also listed in the following subcategories:

There are well-liked and widely used applications in each software category. But are they necessarily the best fit for your enterprise’s unique requirements? A market-leading software solution may have thousands of customers, but does it present what you need? For this reason, do not blindly invest in popular systems. Read at least a few Acquire Customer Support Software reviews and consider the elements that you desire in the software such as the price, main features, available integrations etc. Then, select a few apps that fit your requirements. Try out the free trials of these apps, read online opinions, get clarifications from the vendor, and do your homework meticulously. This in-depth homework is certain to aid you find the best software solution for your firm’s specific wants.

How Much Does Acquire Cost?

Acquire Pricing Plans:

Free Trial

Basic Plan

Free

Premium Plan

$35/agent/month

Team Plan

$250/agent/month

Acquire offers the following basic and enterprise pricing packages:

Basic Plan – Free

  • 250 Customer profiles
  • Chat messenger
  • 1 Campaign and Trigger
  • Facebook and Slack integration
  • Send emails
  • Offline form to capture details

Premium Plan – $35/agent/month or $25/agent/month (annual billing)

  • Unlimited Customer Profiles
  • Video & Voice chat
  • Co-Browsing & Screensharing
  • Complete Integrations
  • Reporting
  • Unlimited Campaigns & Triggers

Team Plan – $250/agent/month or $200/agent/month (annual billing)

  • Additional agents – $40 per month per agent (annual billing) or $50 per month per agent (monthly billing)
  • Includes 5 Agents & Premium Plan
  • AI Chatbot with Knowledgebase
  • Live Team Performance
  • Mobile SDK (iOS & Android)
  • Video & Voice Call Recording
  • Team Analytics

 

User Satisfaction

Positive Social Media Mentions 376
Negative Social Media Mentions 2

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Acquire reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Acquire. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular Acquire Alternatives

Top Competitors To Acquire By Price

Trending Customer Support Software Reviews

Product name:
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Satisfaction:
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Acquire Comparisons

Acquire user reviews

Highly Recommended Chat Software and Co-browsing Tool

Read full review >
Nandini Sharma
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 22.01.2020 Company Size: 11-50 Employees Industry: Computer Software

What are Acquire pricing details?

Acquire Pricing Plans:

Free Trial

Basic Plan

Free

Premium Plan

$35/agent/month

Team Plan

$250/agent/month

Acquire offers the following basic and enterprise pricing packages:

Basic Plan – Free

  • 250 Customer profiles
  • Chat messenger
  • 1 Campaign and Trigger
  • Facebook and Slack integration
  • Send emails
  • Offline form to capture details

Premium Plan – $35/agent/month or $25/agent/month (annual billing)

  • Unlimited Customer Profiles
  • Video & Voice chat
  • Co-Browsing & Screensharing
  • Complete Integrations
  • Reporting
  • Unlimited Campaigns & Triggers

Team Plan – $250/agent/month or $200/agent/month (annual billing)

  • Additional agents – $40 per month per agent (annual billing) or $50 per month per agent (monthly billing)
  • Includes 5 Agents & Premium Plan
  • AI Chatbot with Knowledgebase
  • Live Team Performance
  • Mobile SDK (iOS & Android)
  • Video & Voice Call Recording
  • Team Analytics

 

What integrations are available for Acquire?

Acquire integrates with the following business systems and applications:

  • Microsoft Dynamic CRM
  • Zoho
  • Salesforce
  • Hubspot
  • Infusionsoft
  • SugarCRM
  • Zoho support
  • Freshdesk
  • Zendesk
  • Zapier
  • Slack

Acquire average rating:

Average score
4.5/5 (1 user reviews)
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Nandini Sharma

PROS: There is a lot to love about this product. The user interface is simple, easy and intuitive to use. It creates a great user experience for both agents and customers. Key features such as its dashboard to see who is visiting; total wait time and other minute details can be laid out perfectly on a single glance. The chat software supports video and voice capabilities, cobrowsing and screensharing which are all done through the browser without installing any plugins. Acquire meets advanced security and privacy requirements, and offers omnichannel capabilities and native integrations with popular CRMs, CMS and helpdesks.

CONS: There is nothing much to dislike. I wish I could figure out something. The product is ultimately perfect and best for me.

Reviewed 2 months ago

Read full review >

The least favorable review

Nandini Sharma

PROS: There is a lot to love about this product. The user interface is simple, easy and intuitive to use. It creates a great user experience for both agents and customers. Key features such as its dashboard to see who is visiting; total wait time and other minute details can be laid out perfectly on a single glance. The chat software supports video and voice capabilities, cobrowsing and screensharing which are all done through the browser without installing any plugins. Acquire meets advanced security and privacy requirements, and offers omnichannel capabilities and native integrations with popular CRMs, CMS and helpdesks.

CONS: There is nothing much to dislike. I wish I could figure out something. The product is ultimately perfect and best for me.

Reviewed 2 months ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Highly Recommended Chat Software and Co-browsing Tool

Read full review >
Nandini Sharma
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 22.01.2020 Company Size: 11-50 Employees Industry: Computer Software

PROS: There is a lot to love about this product. The user interface is simple, easy and intuitive to use. It creates a great user experience for both agents and customers. Key features such as its dashboard to see who is visiting; total wait time and other minute details can be laid out perfectly on a single glance. The chat software supports video and voice capabilities, cobrowsing and screensharing which are all done through the browser without installing any plugins. Acquire meets advanced security and privacy requirements, and offers omnichannel capabilities and native integrations with popular CRMs, CMS and helpdesks.

CONS: There is nothing much to dislike. I wish I could figure out something. The product is ultimately perfect and best for me.

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Reviewed By Louie Andre
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