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Acquire REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 99%
OUR SCORE 8.5

What is Acquire?

Acquire is a multi-channel customer communication software that boasts more than just chat capability. It is a highly advanced and innovative communication platform with multiple implementation options, including onboarding and sales, not just customer support. It offers co-browsing features, voice call, text chat with screen sharing, and live video chat features on your website.

In addition, you can avail tools such as speech recognition, instant file sharing, live call recording, and call center support as the software automatically assigns calls to available agents. Other top features include one-way video support with only the user being able to see the advisor, tracking, visitor journeys, full chat history, and detailed analytic reports on real-time traffic.

Overview of Acquire Benefits

Faster and More Personalized Support

Acquire equips you with a very impressive collection of support features and tools that allow for faster and smarter delivery of personalized support at any scale. Chat and screen-sharing capabilities enable you to answer and engage your customers in real time and at any point of their journey, which greatly impacts customer satisfaction and significantly improve your retention rate.

Your agents have instant access to updated customer profiles, enabling them to know their customers better so they can provide relevant solutions and responses to their queries and issues. Your customer support team are able to deliver highly personalized support that your customers will definitely appreciate.

Highly Intelligent Chatbots

Acquire’s chatbots utilize powerful artificial intelligence and machine learning algorithms to provide smart responses to basic queries. This allows your agents to cater to customers with really complicated issues while ensuring that basic concerns are also taken care of.

For complex questions that require advanced responses, chatbots automatically course them to human representatives depending on the triggers and rules you set.

Convert Visitors to Paying Customers

Because your customers can easily connect with your support team and vice versa, customer engagement greatly improves. This opens up so many opportunities for interaction and marketing that result in more conversion and better sales.

Overview of Acquire Features

  • Co-browsing software
  • Extensions and plug-ins
  • Instant file sharing
  • Live call recording
  • Live text chat
  • Live video assistance
  • Live voice call
  • Screen sharing
  • Speech to text
  • Statistics and analytics

Awards & Quality Certificates

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Acquire Position In Our Categories

Position of Acquire in our main categories:

100

Acquire is one of the top 100 Customer Support Softwareproducts

100

Acquire is one of the 100
Customer Support Software products


Acquire is also listed in the following subcategories:

Category:Position:Category:Position:
Live Chat Software#27
Category:Position:
Live Chat Software#27

Since each organization has unique business wants, it is prudent for them to desist from looking for a one-size-fits-all perfect software solution. Needless to say, it would be useless to try to find such a platform even among popular software applications. The intelligent thing to do would be to list the various essential factors that need consideration such as main features, finances, skill levels of staff members, company size etc. Then, you should do your research thoroughly. Read some Acquire reviews and look into each of the other systems in your shortlist in detail. Such comprehensive groundwork can make sure you discard ill-fitting systems and choose the app that provides all the features you require for business success.

How Much Does Acquire Cost?

Acquire Pricing Plans:
Free trial
Basic Plan
Free
Premium Plan
$35/agent/month
Team Plan
$250/agent/month

Acquire offers the following basic and enterprise pricing packages:

Basic Plan – Free

  • 250 Customer profiles
  • Chat messenger
  • 1 Campaign and Trigger
  • Facebook and Slack integration
  • Send emails
  • Offline form to capture details

Premium Plan – $35/agent/month or $25/agent/month (annual billing)

  • Unlimited Customer Profiles
  • Video & Voice chat
  • Co-Browsing & Screensharing
  • Complete Integrations
  • Reporting
  • Unlimited Campaigns & Triggers

Team Plan – $250/agent/month or $200/agent/month (annual billing)

  • Additional agents – $40 per month per agent (annual billing) or $50 per month per agent (monthly billing)
  • Includes 5 Agents & Premium Plan
  • AI Chatbot with Knowledgebase
  • Live Team Performance
  • Mobile SDK (iOS & Android)
  • Video & Voice Call Recording
  • Team Analytics

 

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Acquire reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Acquire. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

376

NEGATIVE SOCIAL MENTIONS

2

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Web-based
Language Support
  • English
Pricing Model
  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TICKETS

What are Acquire pricing details?

Acquire Pricing Plans:
Free trial
Basic Plan
Free
Premium Plan
$35/agent/month
Team Plan
$250/agent/month

Acquire offers the following basic and enterprise pricing packages:

Basic Plan – Free

  • 250 Customer profiles
  • Chat messenger
  • 1 Campaign and Trigger
  • Facebook and Slack integration
  • Send emails
  • Offline form to capture details

Premium Plan – $35/agent/month or $25/agent/month (annual billing)

  • Unlimited Customer Profiles
  • Video & Voice chat
  • Co-Browsing & Screensharing
  • Complete Integrations
  • Reporting
  • Unlimited Campaigns & Triggers

Team Plan – $250/agent/month or $200/agent/month (annual billing)

  • Additional agents – $40 per month per agent (annual billing) or $50 per month per agent (monthly billing)
  • Includes 5 Agents & Premium Plan
  • AI Chatbot with Knowledgebase
  • Live Team Performance
  • Mobile SDK (iOS & Android)
  • Video & Voice Call Recording
  • Team Analytics

 

What integrations are available for Acquire?

Acquire integrates with the following business systems and applications:

  • Microsoft Dynamic CRM
  • Zoho
  • Salesforce
  • Hubspot
  • Infusionsoft
  • SugarCRM
  • Zoho support
  • Freshdesk
  • Zendesk
  • Zapier
  • Slack

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