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HelpOnClick Review

HelpOnClick
Our score: 8.4 User satisfaction: 100%

What is HelpOnClick?

HelpOnClick is a state-of-the-art live chat software that you can use to increase sales and customer satisfaction. Use the app’s real-time traffic monitor to check who is on your website and what they are doing. Invite them for a chat and convert them into paying customers.

It takes just a few minutes to get started with HelpOnClick’s live chat software. Installing it is easy as you only need to copy the HTML code and paste it on your website. There is no need to keep the browser open as the desktop tray app immediately notifies you about new messages and chats. Users can also customize the chat window to match their website look.

Overview of HelpOnClick Benefits

24/7 Virtual Agent support

HelpOnClick provides a Virtual Agent feature – a chat bot that can assist customers 24/7, or when the operators rest.

Live chat for the Facebook fan page

The application for Facebook allows customers contact a company’s representative right from the company’s Facebook fan page.

A chat toolbar with multiple contact options

The chat toolbar is HelpOnClick’s new option to present a chat on a website (in addition to the chat widget, chat buttons, a direct link, and an i-frame). The toolbar may include several contact options, such as start a chat, leave a message, call via Skype, view Twitter feed, view Facebook fans and more.

Overview of HelpOnClick Features

  • Access from PC, Mac, smartphones, tablets, even SMS
  • Advanced built-in statistics, Google Analytics integration
  • Automated invitations
  • Chat between operators, transfer chat to another operator
  • Copy and paste HTML code. One time setup
  • Customizable pre-chat fields
  • Detailed real-time traffic monitoring
  • Facebook chat for business pages
  • Full multiple websites and multiple departments support
  • Integrations with major CMS, help desk, e-commerce, and CRM systems
  • Offline options: redirect, hide widget or leave a message
  • Real-time chat
  • Run multiple chats simultaneously
  • Searchable transcript history
  • See what visitors are typing before they submit
  • Sound alert whenever a visitor has entered to chat
  • Upload your own icon or choose one from default icons
  • Canned messages
  • Use real pictures of your operators
  • Virtual Assistant option

What Problems Will HelpOnClick Solve?

24/7 support with no extra cost

Small companies often cannot afford 24/7 online support. HelpOnClick offers the option of using the Virtual Agent when operators are offline. It allows website owners to provide 24/7 support without extra cost.

Cost-effective teamwork

For medium businesses, HelpOnClick offers competitive team plans. An average full-featured plan for 5 users costs over $100/month, and HelpOnClick offers a feature-rich software for $70/month for 5 users ($42/month if paid for a year in advance). An average plan for 10 users normally exceeds $200/month, and the HelpOnClick live chat costs only $110/month for a 10-user account (only $66/month if paid for a year in advance).

Effective communication

Effective communication depends on how much you know about your customers. The HelpOnClick live chat offers multiple ways to learn more about website visitors and chat visitors. Real-time traffic monitoring shows visitors’ geographical location, a returning or new client status, and the current page on the website. When operators start chats with visitors, they may view visitors’ previous chat history, visitors’ footsteps on the website, and information that can be found about the visitor on the Web, based on their email address. The more operators know about their visitors, the higher service level they can achieve.

HelpOnClick Position In Our Categories

Because companies have special business needs, it is only prudent that they steer clear of going for a one-size-fits-all, ”best” business program. Regardless, it would be hard to try to find such an app even among recognizable software solutions.
The efficient step to do is to list the various key functions which entail investigation such as important features, price terms, technical skill levels of staff, business size, etc. The second step is, you must conduct the research thoroughly. Go over some of these HelpOnClick analyses and explore each of the software programs in your shortlist more closely. Such well-rounded product investigation guarantee you stay away from unsuitable applications and choose the system which meets all the tools you require company requires to be successful.

Position of HelpOnClick in our main categories:

TOP 100

HelpOnClick is one of the top 100 Customer Support Software products

TOP 50

HelpOnClick is one of the 50 Help Desk Software products

HelpOnClick is also listed in the following subcategories:

Every organization has different requirements and requires an application that can be personalized for their size, kind of staff members and buyers, and the specific industry they are in. For these reasons, no platform can proffer perfect tools out-of-the-box. When you search a software app, first be sure what you need it for. Read some HelpOnClick Live Chat Software reviews and ask yourself do you need basic features or do you require advanced features? Are there any industry-specific functionalities that you are looking for? Obtain the answers to these questions to help your search. There are multiple elements that you need to reflect on and these include your budget, particular business requirements, your company size, integration requirements etc. Take your time, try out a few free trials, and finally choose the system that provides all that you require to boost your company competence and productivity.

How Much Does HelpOnClick Cost?

HelpOnClick Pricing Plans:

Free Trial

Monthly billing cycle

$19/month

Quarterly billing cycle

$48.5/quarter

Annual billing cycle

$136.8/year

HelpOnClick Live Chat Software offers a 14-day free trial and three billing cycles:

  • Monthly billing cycle: $19/month for one seat
  • Quarterly billing cycle: (-15%) $48.5/quarter for one seat
  • Annual billing cycle: (-40%): $136.8/year for one seat

Features

  • 5 websites
  • Customization
  • Virtual Agent
  • Unlimited chats
  • Unlimited invitation rules
  • Unlimited departments

User Satisfaction

Positive Social Media Mentions 7
Negative Social Media Mentions 0

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HelpOnClick reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HelpOnClick. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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HelpOnClick Comparisons

What are HelpOnClick pricing details?

HelpOnClick Pricing Plans:

Free Trial

Monthly billing cycle

$19/month

Quarterly billing cycle

$48.5/quarter

Annual billing cycle

$136.8/year

HelpOnClick Live Chat Software offers a 14-day free trial and three billing cycles:

  • Monthly billing cycle: $19/month for one seat
  • Quarterly billing cycle: (-15%) $48.5/quarter for one seat
  • Annual billing cycle: (-40%): $136.8/year for one seat

Features

  • 5 websites
  • Customization
  • Virtual Agent
  • Unlimited chats
  • Unlimited invitation rules
  • Unlimited departments

What integrations are available for HelpOnClick?

The HelpOnClick live chat can be integrated into WordPress, Joomla, Drupal, Kentico, LightCMS, and Wix websites, as well as with popular e-commerce systems such as Magento, ZenCart, X-Cart, BigCommerce, Prestashop and others. Basically, the HelpOnClick live chat can be integrated into any website.

HelpOnClick’s live chat also can be integrated with CRM and help desk systems, and the app supports integrations with Facebook, Google Analytics, Gmail, Blogger, and Twitter.

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Reviewed By Louie Andre
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