- Home
- Live Chat Software
- HelpOnClick
HelpOnClick Review
What is HelpOnClick?
HelpOnClick is a state-of-the-art live chat software that you can use to increase sales and customer satisfaction. Use the app’s real-time traffic monitor to check who is on your website and what they are doing. Invite them for a chat and convert them into paying customers.
It takes just a few minutes to get started with HelpOnClick’s live chat software. Installing it is easy as you only need to copy the HTML code and paste it on your website. There is no need to keep the browser open as the desktop tray app immediately notifies you about new messages and chats. Users can also customize the chat window to match their website look.
Show MoreOverview of HelpOnClick Benefits
24/7 Virtual Agent support
HelpOnClick provides a Virtual Agent feature – a chat bot that can assist customers 24/7, or when the operators rest.
Live chat for the Facebook fan page
The application for Facebook allows customers contact a company’s representative right from the company’s Facebook fan page.
A chat toolbar with multiple contact options
The chat toolbar is HelpOnClick’s new option to present a chat on a website (in addition to the chat widget, chat buttons, a direct link, and an i-frame). The toolbar may include several contact options, such as start a chat, leave a message, call via Skype, view Twitter feed, view Facebook fans and more.
Show MoreOverview of HelpOnClick Features
- Access from PC, Mac, smartphones, tablets, even SMS
- Advanced built-in statistics, Google Analytics integration
- Automated invitations
- Chat between operators, transfer chat to another operator
- Copy and paste HTML code. One time setup
- Customizable pre-chat fields
- Detailed real-time traffic monitoring
- Facebook chat for business pages
- Full multiple websites and multiple departments support
- Integrations with major CMS, help desk, e-commerce, and CRM systems
- Offline options: redirect, hide widget or leave a message
- Real-time chat
- Run multiple chats simultaneously
- Searchable transcript history
- See what visitors are typing before they submit
- Sound alert whenever a visitor has entered to chat
- Upload your own icon or choose one from default icons
- Canned messages
- Use real pictures of your operators
- Virtual Assistant option
What Problems Will HelpOnClick Solve?
24/7 support with no extra cost
Small companies often cannot afford 24/7 online support. HelpOnClick offers the option of using the Virtual Agent when operators are offline. It allows website owners to provide 24/7 support without extra cost.
Cost-effective teamwork
For medium businesses, HelpOnClick offers competitive team plans. An average full-featured plan for 5 users costs over $100/month, and HelpOnClick offers a feature-rich software for $70/month for 5 users ($42/month if paid for a year in advance). An average plan for 10 users normally exceeds $200/month, and the HelpOnClick live chat costs only $110/month for a 10-user account (only $66/month if paid for a year in advance).
Effective communication
Effective communication depends on how much you know about your customers. The HelpOnClick live chat offers multiple ways to learn more about website visitors and chat visitors. Real-time traffic monitoring shows visitors’ geographical location, a returning or new client status, and the current page on the website. When operators start chats with visitors, they may view visitors’ previous chat history, visitors’ footsteps on the website, and information that can be found about the visitor on the Web, based on their email address. The more operators know about their visitors, the higher service level they can achieve.
HelpOnClick Position In Our Categories
Bearing in mind businesses have unique business needs, it is practical that they abstain from subscribing to a one-size-fits-all, ideal business application. Just the same, it would be futile to try to come across such a software product even among well-known software solutions. The practical step to do would be to take note of the several major factors that need consideration including major features, price plans, skill levels of staff members, company size, etc. Then, you must do the research exhaustively. Browse through some of these HelpOnClick review articles and check out the other software solutions in your list in detail. Such well-rounded product research can make sure you stay away from poorly fit applications and pay for the one which has all the aspects your company requires.
Position of HelpOnClick in our main categories:
TOP
100
HelpOnClick is one of the top 100 Customer Support Software products
TOP
50
HelpOnClick is one of the 50 Help Desk Software products
Each company has different wants and requires a system that can be customized for their size, type of employees and buyers, and the specific industry they are in. For these reasons, no platform can provide perfect features out-of-the-box. When you search a software product, first be sure what you require it for. Read some HelpOnClick Live Chat Software reviews and ask yourself do you desire basic functionality or do you want advanced features? Are there any industry-specific tools that you are seeking? Obtain the answers to these questions to assist your search. There are lots of aspects that you need to mull over and these include your finances, specific business wants, your company size, integration requirements etc. Take your time, check out a few free trials, and finally zero in on the platform that offers all that you want to enhance your company efficiency and productivity.
How Much Does HelpOnClick Cost?
HelpOnClick Pricing Plans:
Free Trial
Monthly billing cycle
$19/month
Quarterly billing cycle
$48.5/quarter
Annual billing cycle
$136.8/year
What are HelpOnClick pricing details?
HelpOnClick Pricing Plans:
Free Trial
Monthly billing cycle
$19/month
Quarterly billing cycle
$48.5/quarter
Annual billing cycle
$136.8/year
HelpOnClick Live Chat Software offers a 14-day free trial and three billing cycles:
- Monthly billing cycle: $19/month for one seat
- Quarterly billing cycle: (-15%) $48.5/quarter for one seat
- Annual billing cycle: (-40%): $136.8/year for one seat
Features
- 5 websites
- Customization
- Virtual Agent
- Unlimited chats
- Unlimited invitation rules
- Unlimited departments
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you make a decision to get a Live Chat Software it’s crucial not only to see how professionals rank it in their reviews, but also to check if the actual users and companies that bought it are indeed content with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and HelpOnClick reviews across a vast array of social media sites. The data is then presented in a simple to understand way showing how many customers had positive and negative experience with HelpOnClick. With that information at hand you will be equipped to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
Deployment
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for HelpOnClick?
The HelpOnClick live chat can be integrated into WordPress, Joomla, Drupal, Kentico, LightCMS, and Wix websites, as well as with popular e-commerce systems such as Magento, ZenCart, X-Cart, BigCommerce, Prestashop and others. Basically, the HelpOnClick live chat can be integrated into any website.
HelpOnClick’s live chat also can be integrated with CRM and help desk systems, and the app supports integrations with Facebook, Google Analytics, Gmail, Blogger, and Twitter.
HelpOnClick
is waiting for
your first review.
Write your own review of this product
ADD A REVIEWMore reviews from 0 actual users:
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular HelpOnClick Alternatives
Top Competitors To HelpOnClick By Price
Product name:
Price:
Trending Live Chat Software Reviews
HelpOnClick Comparisons
Product name:
Page last modified
Did you find this review useful?
Yes
No
Thank you for your feedback
How can we make this page better?
Unsure about this software?
FIND ALTERNATIVES
Why is FinancesOnline free?