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HelpOnClick Review

Our score: 8.4 User satisfaction: N/A

What is HelpOnClick?

HelpOnClick is a state-of-the-art live chat software that you can use to increase sales and customer satisfaction. Use the app’s real-time traffic monitor to check who is on your website and what they are doing. Invite them for a chat and convert them into paying customers.

It takes just a few minutes to get started with HelpOnClick’s live chat software. Installing it is easy as you only need to copy the HTML code and paste it on your website. There is no need to keep the browser open as the desktop tray app immediately notifies you about new messages and chats. Users can also customize the chat window to match their website look.

Overview of HelpOnClick Benefits

24/7 Virtual Agent support

HelpOnClick provides a Virtual Agent feature – a chat bot that can assist customers 24/7, or when the operators rest.

Live chat for the Facebook fan page

The application for Facebook allows customers contact a company’s representative right from the company’s Facebook fan page.

A chat toolbar with multiple contact options

The chat toolbar is HelpOnClick’s new option to present a chat on a website (in addition to the chat widget, chat buttons, a direct link, and an i-frame). The toolbar may include several contact options, such as start a chat, leave a message, call via Skype, view Twitter feed, view Facebook fans and more.

Overview of HelpOnClick Features

  • Access from PC, Mac, smartphones, tablets, even SMS
  • Advanced built-in statistics, Google Analytics integration
  • Automated invitations
  • Chat between operators, transfer chat to another operator
  • Copy and paste HTML code. One time setup
  • Customizable pre-chat fields
  • Detailed real-time traffic monitoring
  • Facebook chat for business pages
  • Full multiple websites and multiple departments support
  • Integrations with major CMS, help desk, e-commerce, and CRM systems
  • Offline options: redirect, hide widget or leave a message
  • Real-time chat
  • Run multiple chats simultaneously
  • Searchable transcript history
  • See what visitors are typing before they submit
  • Sound alert whenever a visitor has entered to chat
  • Upload your own icon or choose one from default icons
  • Canned messages
  • Use real pictures of your operators
  • Virtual Assistant option

What Problems Will HelpOnClick Solve?

24/7 support with no extra cost

Small companies often cannot afford 24/7 online support. HelpOnClick offers the option of using the Virtual Agent when operators are offline. It allows website owners to provide 24/7 support without extra cost.

Cost-effective teamwork

For medium businesses, HelpOnClick offers competitive team plans. An average full-featured plan for 5 users costs over $100/month, and HelpOnClick offers a feature-rich software for $70/month for 5 users ($42/month if paid for a year in advance). An average plan for 10 users normally exceeds $200/month, and the HelpOnClick live chat costs only $110/month for a 10-user account (only $66/month if paid for a year in advance).

Effective communication

Effective communication depends on how much you know about your customers. The HelpOnClick live chat offers multiple ways to learn more about website visitors and chat visitors. Real-time traffic monitoring shows visitors’ geographical location, a returning or new client status, and the current page on the website. When operators start chats with visitors, they may view visitors’ previous chat history, visitors’ footsteps on the website, and information that can be found about the visitor on the Web, based on their email address. The more operators know about their visitors, the higher service level they can achieve.

HelpOnClick Position In Our Categories

Knowing that companies have unique business-related needs, it is only prudent they abstain from paying for an all-encompassing, ”best” solution. Nevertheless, it would be almost impossible to discover such an app even among recognizable software products. The sensible thing to do should be to write the varied chief aspects which necessitate investigation including essential features, plans, technical skill ability of staff members, business size, etc. Next, you should follow through your product research thoroughly. Browse through some HelpOnClick analyses and explore the other software products in your shortlist more closely. Such well-rounded product investigation makes sure you weed out ill-fitting software products and select the system which provides all the tools your business requires to achieve growth.

Position of HelpOnClick in our main categories:

TOP 100

HelpOnClick is one of the top 100 Customer Support Software products

TOP 50

HelpOnClick is one of the 50 Help Desk Software products

HelpOnClick is also listed in the following subcategories:

It's important to realize that virtually no app in the Live Chat Software category is a perfect solution able to fulfill all the requirements of different business types, sizes and industries. It may be a good idea to read a few HelpOnClick Live Chat Software reviews first as some software can excel exclusively in a very narrow group of applications or be created with a really specific industry in mind. Others might operate with an intention of being easy and intuitive and as a result lack complex functionalities needed by more experienced users. You can also find software that cater to a large group of customers and offer a rich feature base, however that frequently comes at a more significant price of such a service. Ensure you're aware of your needs so that you select a service that has specifically the functionalities you search for.

How Much Does HelpOnClick Cost?

HelpOnClick Pricing Plans:

Free Trial

Monthly billing cycle


Quarterly billing cycle


Annual billing cycle


HelpOnClick Live Chat Software offers a 14-day free trial and three billing cycles:

  • Monthly billing cycle: $19/month for one seat
  • Quarterly billing cycle: (-15%) $48.5/quarter for one seat
  • Annual billing cycle: (-40%): $136.8/year for one seat


  • 5 websites
  • Customization
  • Virtual Agent
  • Unlimited chats
  • Unlimited invitation rules
  • Unlimited departments

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HelpOnClick reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HelpOnClick. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac


Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are HelpOnClick pricing details?

HelpOnClick Pricing Plans:

Free Trial

Monthly billing cycle


Quarterly billing cycle


Annual billing cycle


HelpOnClick Live Chat Software offers a 14-day free trial and three billing cycles:

  • Monthly billing cycle: $19/month for one seat
  • Quarterly billing cycle: (-15%) $48.5/quarter for one seat
  • Annual billing cycle: (-40%): $136.8/year for one seat


  • 5 websites
  • Customization
  • Virtual Agent
  • Unlimited chats
  • Unlimited invitation rules
  • Unlimited departments

What integrations are available for HelpOnClick?

The HelpOnClick live chat can be integrated into WordPress, Joomla, Drupal, Kentico, LightCMS, and Wix websites, as well as with popular e-commerce systems such as Magento, ZenCart, X-Cart, BigCommerce, Prestashop and others. Basically, the HelpOnClick live chat can be integrated into any website.

HelpOnClick’s live chat also can be integrated with CRM and help desk systems, and the app supports integrations with Facebook, Google Analytics, Gmail, Blogger, and Twitter.


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Reviewed By Louie Andre
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