Price

$19

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HelpOnClick REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.4

What is HelpOnClick?

HelpOnClick is a state-of-the-art live chat software that you can use to increase sales and customer satisfaction. Use the app’s real-time traffic monitor to check who is on your website and what they are doing. Invite them for a chat and convert them into paying customers.

It takes just a few minutes to get started with HelpOnClick’s live chat software. Installing it is easy as you only need to copy the HTML code and paste it on your website. There is no need to keep the browser open as the desktop tray app immediately notifies you about new messages and chats. Users can also customize the chat window to match their website look.

Overview of HelpOnClick Benefits

24/7 Virtual Agent support

HelpOnClick provides a Virtual Agent feature – a chat bot that can assist customers 24/7, or when the operators rest.

Live chat for the Facebook fan page

The application for Facebook allows customers contact a company’s representative right from the company’s Facebook fan page.

A chat toolbar with multiple contact options

The chat toolbar is HelpOnClick’s new option to present a chat on a website (in addition to the chat widget, chat buttons, a direct link, and an i-frame). The toolbar may include several contact options, such as start a chat, leave a message, call via Skype, view Twitter feed, view Facebook fans and more.

Overview of HelpOnClick Features

  • Access from PC, Mac, smartphones, tablets, even SMS
  • Advanced in-built statistics + Google Analytics integration
  • Automated invitations based on visitor type, referrer, etc.
  • Chat between operators, transfer chat to another operator
  • Copy and paste HTML code. One time setup
  • Customizable pre-chat fields
  • Detailed real-time traffic monitoring
  • Facebook chat application for business pages
  • Full multiple websites and multiple departments support
  • Integrations with major CMS, help desk, e-commerce, and CRM systems
  • Leave a message option, redirect or hide widget when offline
  • Real-time chat with your website visitors
  • Run multiple chats simultaneously
  • Searchable transcript history
  • See what the visitors are typing before they submit it
  • Sound alert whenever a visitor has entered to chat
  • Upload your own icon or choose one from default icons
  • Use canned messages for repetitive responses
  • Use real pictures of your operators
  • Virtual Assistant option included

What Problems Will HelpOnClick Solve?

24/7 support with no extra cost

Small companies often cannot afford 24/7 online support. HelpOnClick offers the option of using the Virtual Agent when operators are offline. It allows website owners to provide 24/7 support without extra cost.

Cost-effective teamwork

For medium businesses, HelpOnClick offers competitive team plans. An average full-featured plan for 5 users costs over $100/month, and HelpOnClick offers a feature-rich software for $70/month for 5 users ($42/month if paid for a year in advance). An average plan for 10 users normally exceeds $200/month, and the HelpOnClick live chat costs only $110/month for a 10-user account (only $66/month if paid for a year in advance).

Effective communication

Effective communication depends on how much you know about your customers. The HelpOnClick live chat offers multiple ways to learn more about website visitors and chat visitors. Real-time traffic monitoring shows visitors’ geographical location, a returning or new client status, and the current page on the website. When operators start chats with visitors, they may view visitors’ previous chat history, visitors’ footsteps on the website, and information that can be found about the visitor on the Web, based on their email address. The more operators know about their visitors, the higher service level they can achieve.

HelpOnClick Position In Our Categories

Position of HelpOnClick in our main categories:

50

HelpOnClick is one of the top 50 Customer Support Software products

50

HelpOnClick is one of the top 50 Help Desk Software products

50

HelpOnClick is one of the top 50
Customer Support Software products

50

HelpOnClick is one of the top 50
Help Desk Software products


HelpOnClick is also listed in the following subcategories:

Category:Position:Category:Position:
Live Chat Software#15
Category:Position:
Live Chat Software#15

Every business is different, and might require a special Customer Support Software solution that will be adjusted to their company size, type of clients and staff and even specific industry they deal with. It's not wise to count on finding an ideal app that will be suitable for each business no matter what their background is. It may be a good idea to read a few HelpOnClick reviews first and even then you should keep in mind what the service is intended to do for your company and your workers. Do you need an easy and intuitive app with just essential functions? Will you really make use of the complex functionalities required by experts and large enterprises? Are there any particular features that are especially useful for the industry you work in? If you ask yourself these questions it is going to be much easier to get a solid app that will fit your budget.

How Much Does HelpOnClick Cost?

HelpOnClick Pricing Plans:

HelpOnClick Live Chat Software offers a 14-day free trial and three billing cycles:

  • Monthly billing cycle: $19/month for one seat
  • Quarterly billing cycle: (-15%) $48.5/quarter for one seat
  • Annual billing cycle: (-40%): $136.8/year for one seat

Features

  • 5 websites
  • Customization
  • Virtual Agent
  • Unlimited chats
  • Unlimited invitation rules
  • Unlimited departments

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HelpOnClick reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HelpOnClick. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

1

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • USA
  • UK
  • Canada
  • Germany
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TICKETS

What are HelpOnClick pricing details?

HelpOnClick Pricing Plans:

HelpOnClick Live Chat Software offers a 14-day free trial and three billing cycles:

  • Monthly billing cycle: $19/month for one seat
  • Quarterly billing cycle: (-15%) $48.5/quarter for one seat
  • Annual billing cycle: (-40%): $136.8/year for one seat

Features

  • 5 websites
  • Customization
  • Virtual Agent
  • Unlimited chats
  • Unlimited invitation rules
  • Unlimited departments

What integrations are available for HelpOnClick?

The HelpOnClick live chat can be integrated into WordPress, Joomla, Drupal, Kentico, LightCMS, and Wix websites, as well as with popular e-commerce systems such as Magento, ZenCart, X-Cart, BigCommerce, Prestashop and others. Basically, the HelpOnClick live chat can be integrated into any website.

HelpOnClick’s live chat also can be integrated with CRM and help desk systems, and the app supports integrations with Facebook, Google Analytics, Gmail, Blogger, and Twitter.

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