MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

KANA Express Review

KANA Express
Our score: 6.5 User satisfaction: 96%

What is KANA Express?

KANA Express is a cloud-based customer support platform that operates with a three-pronged approach to help users deliver topnotch customer support and ultimately achieve their goals. These prongs delve on three different facets that delves on giving users and their clients positive experience and integrate social media in an effort to provide both agents and customers with an easy means of interaction, engagement, and communication.

Dedicated for medium sized enterprises, KANA Express boasts tools and functionalities that businesses need to garner positive customer experiences across varying service channels.

Show More

Overview of KANA Express Benefits

KANA Express is designed to provide medium-sized businesses and developing enterprises a cloud-based platform where they can deliver rapid, high-quality support. With its three-pronged approach, KANA Express is built to satisfy both users and consumers by offering them great experiences with the system.

  • Web Experience – fast and immediate customer service for online customers made convenient and effective. KANA Express web experience service promises to drop call and email volume by as much as 50%.
  • Agent Experience – empower agents by giving them the tools and the capabilities to deliver customer support by giving them access to information and collaborate with fellow agents with a centralized knowledge base and a unified desktop.
  • Social Experience – up the ante by including social media to the fray. Use popular social media channels to offer clients with an avenue where they can converse and share ideas as well as a hub where agents can give support and collaborate with each other.
Show More

Overview of KANA Express Features

Web Experience Solutions
  • Web Self-Service
  • Knowledge management
  • Live Chat
  • Reporting and Analytics
  • Virtual Assistant
Agent Experience Solutions
  • Email Management
  • Call Management
  • Campaigns
  • Knowledge Management
  • Reporting and Analytics
  • Whitemail Management
Social Experience Solutions
  • Experience Analytics
  • Experience Analytics Express

KANA Express Position In Our Categories

Keeping in mind companies have distinctive business-related requirements, it is wise they avoid seeking a one-size-fits-all, ideal software. Just the same, it is futile to try to pinpoint such a software solution even among popular software systems. The right thing to undertake is to spell out the various chief functions which require careful thought such as major features, plans, technical skill aptitude of the users, organizational size, etc. Thereafter, you should do your product research through and through. Go over some KANA Express reviews and explore the other software systems in your list in detail. Such all-encompassing research guarantees you take out poorly fit software solutions and buy the system that offers all the function your company requires in sustaining growth.

Position of KANA Express in our main categories:

TOP 500

KANA Express is one of the top 500 Customer Support Software products

Each business is different, and may need a specific Customer Support Software solution that will be fit for their company size, type of customers and employees and even individual niche they cater to. It's not wise to count on getting an ideal software that will be suitable for every company no matter what their background is. It may be a good idea to read a few KANA Express Customer Support Software reviews first and even then you should pay attention to what the service is intended to do for your company and your workers. Do you need a simple and intuitive app with just basic functions? Will you really make use of the complex functionalities needed by pros and large enterprises? Are there any particular features that are especially useful for the industry you work in? If you ask yourself these questions it will be much easier to get a reliable service that will fit your budget.

How Much Does KANA Express Cost?

KANA Express Pricing Plans:

Free Trial

Show More

What are KANA Express pricing details?

KANA Express Pricing Plans:

Free Trial

Pricing available by quote only. Contact KANA Express directly to learn more about their pricing details.

User Satisfaction

Positive Social Media Mentions 171
Negative Social Media Mentions 10

We know that when you choose to get a Customer Support Software it’s crucial not only to see how professionals evaluate it in their reviews, but also to check if the real users and businesses that purchased it are indeed happy with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and KANA Express reviews across a broad array of social media sites. The data is then featured in a simple to understand form revealing how many people had positive and negative experience with KANA Express. With that information at hand you should be equipped to make an informed purchasing choice that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • Mac

Deployment

  • SaaS

Language Support

  • English
  • Europe
  • Asia
  • Australia
  • China
  • Germany
  • India
  • Japan
  • Latin America
  • Middle-East

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for KANA Express?

KANA Express operates well with the following business solutions and systems:

  • LAGAN
Note

KANA Express
is waiting for
your first review.

Arrow

Write your own review of this product

ADD A REVIEW

More reviews from 0 actual users:

women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Popular KANA Express Alternatives

Top Competitors To KANA Express By Price

Trending Customer Support Software Reviews

KANA Express Comparisons

Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.

Share
Tweet
Share