- Home
- Customer Support Software
- KANA Express
KANA Express Review
What is KANA Express?
KANA Express is a cloud-based customer support platform that operates with a three-pronged approach to help users deliver topnotch customer support and ultimately achieve their goals. These prongs delve on three different facets that delves on giving users and their clients positive experience and integrate social media in an effort to provide both agents and customers with an easy means of interaction, engagement, and communication.
Dedicated for medium sized enterprises, KANA Express boasts tools and functionalities that businesses need to garner positive customer experiences across varying service channels.
Show MoreOverview of KANA Express Benefits
KANA Express is designed to provide medium-sized businesses and developing enterprises a cloud-based platform where they can deliver rapid, high-quality support. With its three-pronged approach, KANA Express is built to satisfy both users and consumers by offering them great experiences with the system.
- Web Experience – fast and immediate customer service for online customers made convenient and effective. KANA Express web experience service promises to drop call and email volume by as much as 50%.
- Agent Experience – empower agents by giving them the tools and the capabilities to deliver customer support by giving them access to information and collaborate with fellow agents with a centralized knowledge base and a unified desktop.
- Social Experience – up the ante by including social media to the fray. Use popular social media channels to offer clients with an avenue where they can converse and share ideas as well as a hub where agents can give support and collaborate with each other.
Overview of KANA Express Features
Web Experience Solutions
- Web Self-Service
- Knowledge management
- Live Chat
- Reporting and Analytics
- Virtual Assistant
- Email Management
- Call Management
- Campaigns
- Knowledge Management
- Reporting and Analytics
- Whitemail Management
- Experience Analytics
- Experience Analytics Express
KANA Express Position In Our Categories
Since businesses have specific business demands, it is sensible they abstain from picking a one-size-fits-all, “perfect” business program. At any rate, it would be futile to find such an app even among widely used software solutions. The practical step to do can be to note down the different vital functions that require analysis such as major features, price terms, technical skill aptitude of the users, company size, etc. The second step is, you should do the research to a full extent. Have a look at these KANA Express evaluations and look into each of the software options in your list more closely. Such all-encompassing product research ascertain you keep away from unfit applications and pay for the one which provides all the tools your business requires.
Position of KANA Express in our main categories:
TOP
500
KANA Express is one of the top 500 Customer Support Software products
There are popular and widely used solutions in each software group. But are they necessarily the best fit for your organization’s unique requirements? A trendy software application may have thousands of customers, but does it offer what you require? For this reason, do not blindly shell out for popular systems. Read at least a few KANA Express Customer Support Software reviews and mull over the aspects that you want in the software such as the cost, main features, available integrations etc. Then, select a few apps that fit your requirements. Try out the free trials of these apps, read online comments, get explanations from the vendor, and do your research systematically. This profound groundwork is certain to help you find the best software application for your firm’s special wants.
How Much Does KANA Express Cost?
KANA Express Pricing Plans:
Free Trial
What are KANA Express pricing details?
KANA Express Pricing Plans:
Free Trial
Pricing available by quote only. Contact KANA Express directly to learn more about their pricing details.
User Satisfaction
Positive Social Media Mentions
171
Negative Social Media Mentions
10
We are aware that when you make a decision to get a Customer Support Software it’s important not only to learn how professionals rank it in their reviews, but also to find out if the real people and enterprises that use these solutions are genuinely happy with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and KANA Express reviews across a vast array of social media sites. The information is then displayed in a simple to understand way indicating how many users had positive and negative experience with KANA Express. With that information at hand you should be ready to make an informed business choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Linux
- Android
- Mac
Deployment
- SaaS
Language Support
- English
- Europe
- Asia
- Australia
- China
- Germany
- India
- Japan
- Latin America
- Middle-East
Pricing Model
- Quote-based
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for KANA Express?
KANA Express operates well with the following business solutions and systems:
- LAGAN
KANA Express
is waiting for
your first review.
Write your own review of this product
ADD A REVIEWMore reviews from 0 actual users:
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular KANA Express Alternatives
Top Competitors To KANA Express By Price
Product name:
Price:
Trending Customer Support Software Reviews
8.7
100%
7.6
99%
KANA Express Comparisons
Product name:
Page last modified
Why is FinancesOnline free?