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KANA Express Review
What is KANA Express?
KANA Express is a cloud-based customer support platform that operates with a three-pronged approach to help users deliver topnotch customer support and ultimately achieve their goals. These prongs delve on three different facets that delves on giving users and their clients positive experience and integrate social media in an effort to provide both agents and customers with an easy means of interaction, engagement, and communication.
Dedicated for medium sized enterprises, KANA Express boasts tools and functionalities that businesses need to garner positive customer experiences across varying service channels.
Show MoreOverview of KANA Express Benefits
KANA Express is designed to provide medium-sized businesses and developing enterprises a cloud-based platform where they can deliver rapid, high-quality support. With its three-pronged approach, KANA Express is built to satisfy both users and consumers by offering them great experiences with the system.
- Web Experience – fast and immediate customer service for online customers made convenient and effective. KANA Express web experience service promises to drop call and email volume by as much as 50%.
- Agent Experience – empower agents by giving them the tools and the capabilities to deliver customer support by giving them access to information and collaborate with fellow agents with a centralized knowledge base and a unified desktop.
- Social Experience – up the ante by including social media to the fray. Use popular social media channels to offer clients with an avenue where they can converse and share ideas as well as a hub where agents can give support and collaborate with each other.
Overview of KANA Express Features
Web Experience Solutions
- Web Self-Service
- Knowledge management
- Live Chat
- Reporting and Analytics
- Virtual Assistant
- Email Management
- Call Management
- Campaigns
- Knowledge Management
- Reporting and Analytics
- Whitemail Management
- Experience Analytics
- Experience Analytics Express
KANA Express Position In Our Categories
Bearing in mind companies have particular business requirements, it is sensible they steer clear of preferring a one-size-fits-all, ideal software system. Needless to say, it would be almost impossible to try to chance on such application even among well-known software systems. The practical step to do would be to note down the several important factors that merit consideration including crucial features, plans, skill levels of staff members, organizational size, etc. After which, you should conduct the product research fully. Have a look at these KANA Express reviews and scrutinize the other software options in your list more closely. Such all-encompassing research can make sure you keep away from unsuitable applications and buy the one which meets all the features your company requires to achieve growth.
Position of KANA Express in our main categories:
TOP
500
KANA Express is one of the top 500 Customer Support Software products
Since each organization has particular business wants, it is advisable for them to desist from searching for a one-size-fits-all perfect software system. Needless to say, it would be futile to try to find such a system even among widely used software applications. The smart thing to do would be to list the various essential elements that require consideration such as key features, finances, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some KANA Express Customer Support Software reviews and investigate each of the other apps in your shortlist in detail. Such comprehensive research can make sure you reject ill-fitting platforms and choose the app that presents all the features you require for business success.
How Much Does KANA Express Cost?
KANA Express Pricing Plans:
Free Trial
What are KANA Express pricing details?
KANA Express Pricing Plans:
Free Trial
Pricing available by quote only. Contact KANA Express directly to learn more about their pricing details.
User Satisfaction
Positive Social Media Mentions
171
Negative Social Media Mentions
10
We realize that when you choose to get a Customer Support Software it’s important not only to learn how experts evaluate it in their reviews, but also to check if the real clients and enterprises that bought it are actually satisfied with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and KANA Express reviews across a broad range of social media sites. The information is then displayed in a simple to understand way revealing how many people had positive and negative experience with KANA Express. With that information at your disposal you should be equipped to make an informed purchasing decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Linux
- Android
- Mac
Deployment
- SaaS
Language Support
- English
- Europe
- Asia
- Australia
- China
- Germany
- India
- Japan
- Latin America
- Middle-East
Pricing Model
- Quote-based
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for KANA Express?
KANA Express operates well with the following business solutions and systems:
- LAGAN
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