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Tender Support REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 97%
OUR SCORE 7.8

What is Tender Support?

Tender Support is a customer support application that allows users to create public forums and discussion boards that can be shared with all their website visitors. Users can utilize this platform to ask questions, discuss common issues, talk with other users, and provide feedback. VIP users can take advantage of more privileged access to certain topics and categories. Support staff can reply to discussion queries on the go from mobile devices. They can send canned replies based on Echo Templates.

Tender Support allows users to organize queries and requests into queues based on topic and urgency, and assign them to specific teams and people. Tender sends reminders when discussions have not received a reply in a certain period of time. Users can make use of JavaScript, custom CSS and the simpler Theming tool to customize their discussion boards to reflect their brand. The app’s advanced reporting feature gives insight into the performance of your support team.

Overview of Tender Support Benefits

  • Public forums: Create a branded shared discussion space and public forum for your customers that they can access automatically when they log into your site.
  • Organization: Send responses on the go with the mobile app, send canned replies using Echo Templates, organize discussions into queues and apply filters, delegate discussions to team members.
  • VIPs: Set up limited access to articles and discussions, and give priority to discussions from your most important users.
  • Customization: Use JavaScript, custom CSS, and Theming to add your logo and colors to your discussion site.
  • Advanced reporting: Monitor and view incoming discussions by week, month or year. View data such as responder name, response time, and resolution time.

Overview of Tender Support Features

  • Advanced reporting
  • Assign a discussion
  • Autosuggest request answers
  • Canned replies
  • Collect support requests
  • Create a searchable knowledge base
  • Create and assign queues
  • Custom branding options
  • Dashboard
  • Email commands
  • Embed a widget on your site
  • Limited and VIP access for clients
  • Discussion boards and public forums
  • Reminders and activity filters
  • Reply on the go
  • Send and receive support issues
  • Set tasks and assignments
  • Single sign-on
  • Smart email autoresponses
  • Synchronize customer issues with tickets

Tender Support Position In Our Categories

Position of Tender Support in our main categories:

200

Tender Support is one of the top 200 Customer Support Software products

200

Tender Support is one of the 200
Customer Support Software products


Tender Support is also listed in the following subcategories:

Category:Position:Category:Position:
Help Desk & Ticketing Software#32
Category:Position:
Help Desk & Ticketing Software#32

Each company has different requirements and needs a system that can be personalized for their size, type of employees and customers, and the particular industry they are in. For these reasons, no system can proffer perfect functionality out-of-the-box. When you look for a software product, first be sure what you require it for. Read some Tender Support reviews and ask yourself do you desire basic features or do you want complex tools? Are there any industry-specific features that you are seeking? Find the answers to these queries to help your search. There are lots of elements that you need to reflect on and these include your finances, particular business needs, your organization size, integration requirements etc. Take your time, try out a few free trials, and finally select the system that offers all that you require to boost your firm effectiveness and productivity.

How Much Does Tender Support Cost?

Tender Support Pricing Plans:

Tender Support offers three main plans. Each plan comes with one agent. You can add or remove agents as required. Each agent is $20/month. The vendor offers a 14-day free trial and a free plan for non-profits and open-source projects.

Starter: $9 per month

  • Everything to get started
  • Community forums
  • Knowledge base
  • Email support

Standard: $49 per month

  • Tools for busy teams
  • Advanced reports
  • Single sign-on
  • Canned replies

Pro: $99 per month

  • Advanced features
  • Full customization
  • Activity filters
  • Private site

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Tender Support reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Tender Support. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

210

NEGATIVE SOCIAL MENTIONS

7

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Technical details

Devices Supported
  • Windows
  • Mac
Language Support
  • English
  • Europe
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business
Deployment
  • SaaS
  • Cloud Hosted

What Support Does This Vendor Offer?

  • TRAINING

What are Tender Support pricing details?

Tender Support Pricing Plans:

Tender Support offers three main plans. Each plan comes with one agent. You can add or remove agents as required. Each agent is $20/month. The vendor offers a 14-day free trial and a free plan for non-profits and open-source projects.

Starter: $9 per month

  • Everything to get started
  • Community forums
  • Knowledge base
  • Email support

Standard: $49 per month

  • Tools for busy teams
  • Advanced reports
  • Single sign-on
  • Canned replies

Pro: $99 per month

  • Advanced features
  • Full customization
  • Activity filters
  • Private site

What integrations are available for Tender Support?

No information available.

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