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Tender Support REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 97%
OUR SCORE 7.8

What is Tender Support?

Focusing on the power of public forums to resolve queries and other issues raised by customers, Tender Support makes the most of user firsthand knowledge, experience, and expertise to create an interactive, first-line-of-defense approach to providing help to clients.

Your participation in ongoing discussions is enhanced by being able to connect via email, while Echo Templates take care of those similar questions that are thrown a lot around.

Queues takes care of organizing discussions by predefined categories, and Assignments helps you determine who takes responsibility over what.

Overview of Tender Support Benefits

  • The power of the crowd. Public forums serve as a clearing house for issues and those willing to contribute based on their actual knowledge of the subject.
  • Reply anywhere. Being able to participate and contribute to active discussions is just an email away.
  • Set exclusive groups. Limit participants as you see fit so you engage only with those you deem important.
  • Keep tabs on worthy discussions. Tender scans the boards and brings to your attention any discussion that requires prompt attention.

Overview of Tender Support Features

  • Advanced reporting
  • Assign a discussion
  • Autosuggest request answers
  • Canned replies
  • Collect support requests
  • Create a searchable knowledge base
  • Create and assign queues
  • Custom branding options
  • Dashboard
  • Email commands
  • Embed a widget on your site
  • Limited and VIP access for clients
  • Discussion boards and public forums
  • Reminders and activity filters
  • Reply on the go
  • Send and receive support issues
  • Set tasks and assignments
  • Single sign-on
  • Smart email autoresponses
  • Synchronize customer issues with tickets

Tender Support Position In Our Categories

Position of Tender Support in our main categories:

200

Tender Support is one of the top 200 Customer Support Softwareproducts

200

Tender Support is one of the 200
Customer Support Software products


Tender Support is also listed in the following subcategories:

Category:Position:Category:Position:
Help Desk & Ticketing Software#37
Category:Position:
Help Desk & Ticketing Software#37

Every enterprise is different, and might require a particular type of Customer Support Software solution that will be adjusted to their company size, type of customers and employees and even individual industry they deal with. We advise you don't count on finding an ideal software that will work for every company regardless of their background is. It may be a good idea to read a few Tender Support reviews first and even then you should remember what the solution is intended to do for your company and your staff. Do you require a simple and straightforward app with just essential features? Will you really make use of the advanced functionalities required by experts and large enterprises? Are there any particular tools that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to get a solid app that will fit your budget.

How Much Does Tender Support Cost?

Tender Support Pricing Plans:
Free trial
Starter
$9 per month
Standard
$49 per month
Pro
$99 per month

Tender Support offers three main plans. Each plan comes with one agent. You can add or remove agents as required. Each agent is $20/month. The vendor offers a 14-day free trial and a free plan for non-profits and open-source projects.

Starter: $9 per month

  • Everything to get started
  • Community forums
  • Knowledge base
  • Email support

Standard: $49 per month

  • Tools for busy teams
  • Advanced reports
  • Single sign-on
  • Canned replies

Pro: $99 per month

  • Advanced features
  • Full customization
  • Activity filters
  • Private site

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Tender Support reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Tender Support. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

210

NEGATIVE SOCIAL MENTIONS

7

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Technical details

Devices Supported
  • Windows
  • Mac
Language Support
  • English
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • TRAINING

What are Tender Support pricing details?

Tender Support Pricing Plans:
Free trial
Starter
$9 per month
Standard
$49 per month
Pro
$99 per month

Tender Support offers three main plans. Each plan comes with one agent. You can add or remove agents as required. Each agent is $20/month. The vendor offers a 14-day free trial and a free plan for non-profits and open-source projects.

Starter: $9 per month

  • Everything to get started
  • Community forums
  • Knowledge base
  • Email support

Standard: $49 per month

  • Tools for busy teams
  • Advanced reports
  • Single sign-on
  • Canned replies

Pro: $99 per month

  • Advanced features
  • Full customization
  • Activity filters
  • Private site

What integrations are available for Tender Support?

No information available.

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