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Tender Support Review

Tender Support
Our score: 7.8 User satisfaction: 94%

What is Tender Support?

Focusing on the power of public forums to resolve queries and other issues raised by customers, Tender Support makes the most of user firsthand knowledge, experience, and expertise to create an interactive, first-line-of-defense approach to providing help to clients.

Your participation in ongoing discussions is enhanced by being able to connect via email, while Echo Templates take care of those similar questions that are thrown a lot around.

Queues takes care of organizing discussions by predefined categories, and Assignments helps you determine who takes responsibility over what.

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Overview of Tender Support Benefits

  • The power of the crowd. Public forums serve as a clearing house for issues and those willing to contribute based on their actual knowledge of the subject.
  • Reply anywhere. Being able to participate and contribute to active discussions is just an email away.
  • Set exclusive groups. Limit participants as you see fit so you engage only with those you deem important.
  • Keep tabs on worthy discussions. Tender scans the boards and brings to your attention any discussion that requires prompt attention.
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Overview of Tender Support Features

  • Advanced reporting
  • Assign a discussion
  • Autosuggest request answers
  • Canned replies
  • Collect support requests
  • Create a searchable knowledge base
  • Create and assign queues
  • Custom branding options
  • Dashboard
  • Email commands
  • Embed a widget on your site
  • Limited and VIP access for clients
  • Discussion boards and public forums
  • Reminders and activity filters
  • Reply on the go
  • Send and receive support issues
  • Set tasks and assignments
  • Single sign-on
  • Smart email autoresponses
  • Synchronize customer issues with tickets

Tender Support Position In Our Categories

Knowing that companies have specific business-related requirements, it is only practical that they abstain from paying for an all-encompassing, “perfect” software product. Regardless, it would be hard to find such a software product even among popular software systems. The practicable step to do can be to tabulate the several vital factors which merit analysis such as major features, price plans, technical skill capability of staff, organizational size, etc. Then, you must perform your research thoroughly. Go over some Tender Support evaluations and scrutinize the other software options in your shortlist more closely. Such well-rounded product research ensures you stay away from unsuitable apps and subscribe to the system which includes all the aspects your business requires in growing the business.

Position of Tender Support in our main categories:

TOP 200

Tender Support is one of the top 200 Customer Support Software products

If you are interested in Tender Support it might also be sensible to investigate other subcategories of Customer Support Software listed in our database of B2B software reviews.

Since each organization has particular business wants, it is sensible for them to abstain from seeking a one-size-fits-all faultless software system. Needless to say, it would be futile to try to find such a system even among market-leading software platforms. The intelligent thing to do would be to jot down the various important elements that need consideration such as required features, budget, skill levels of workers, company size etc. Then, you should do your research thoroughly. Read some Tender Support Customer Support Software reviews and look into each of the other solutions in your shortlist in detail. Such comprehensive groundwork can ensure you discard ill-fitting systems and select the solution that presents all the aspects you require for business success.

How Much Does Tender Support Cost?

Tender Support Pricing Plans:

Free Trial

Starter

$9 per month

Standard

$49 per month

Pro

$99 per month

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What are Tender Support pricing details?

Tender Support Pricing Plans:

Free Trial

Starter

$9 per month

Standard

$49 per month

Pro

$99 per month

Tender Support offers three main plans. Each plan comes with one agent. You can add or remove agents as required. Each agent is $20/month. The vendor offers a 14-day free trial and a free plan for non-profits and open-source projects.

Starter: $9 per month

  • Everything to get started
  • Community forums
  • Knowledge base
  • Email support

Standard: $49 per month

  • Tools for busy teams
  • Advanced reports
  • Single sign-on
  • Canned replies

Pro: $99 per month

  • Advanced features
  • Full customization
  • Activity filters
  • Private site

User Satisfaction

Positive Social Media Mentions 85
Negative Social Media Mentions 5

We realize that when you decide to purchase a Customer Support Software it’s crucial not only to see how professionals score it in their reviews, but also to discover if the actual people and companies that bought this software are actually happy with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Tender Support reviews across a vast range of social media sites. The information is then presented in an easy to digest form showing how many customers had positive and negative experience with Tender Support. With that information at hand you will be prepared to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Tender Support?

No information available.

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Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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