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Tender Support Review

Tender Support
Our score: 7.8 User satisfaction: 94%

What is Tender Support?

Focusing on the power of public forums to resolve queries and other issues raised by customers, Tender Support makes the most of user firsthand knowledge, experience, and expertise to create an interactive, first-line-of-defense approach to providing help to clients.

Your participation in ongoing discussions is enhanced by being able to connect via email, while Echo Templates take care of those similar questions that are thrown a lot around.

Queues takes care of organizing discussions by predefined categories, and Assignments helps you determine who takes responsibility over what.

Overview of Tender Support Benefits

  • The power of the crowd. Public forums serve as a clearing house for issues and those willing to contribute based on their actual knowledge of the subject.
  • Reply anywhere. Being able to participate and contribute to active discussions is just an email away.
  • Set exclusive groups. Limit participants as you see fit so you engage only with those you deem important.
  • Keep tabs on worthy discussions. Tender scans the boards and brings to your attention any discussion that requires prompt attention.

Overview of Tender Support Features

  • Advanced reporting
  • Assign a discussion
  • Autosuggest request answers
  • Canned replies
  • Collect support requests
  • Create a searchable knowledge base
  • Create and assign queues
  • Custom branding options
  • Dashboard
  • Email commands
  • Embed a widget on your site
  • Limited and VIP access for clients
  • Discussion boards and public forums
  • Reminders and activity filters
  • Reply on the go
  • Send and receive support issues
  • Set tasks and assignments
  • Single sign-on
  • Smart email autoresponses
  • Synchronize customer issues with tickets

Tender Support Position In Our Categories

Because companies have their own business-related needs, it is only wise that they avoid paying for a one-size-fits-all, “perfect” software solution. Still, it would be futile to try to come across such application even among popular software systems. The sensible thing to undertake is to tabulate the numerous major aspects that need consideration like major features, packages, skill levels of staff members, company size, etc. The second step is, you should double down on your product research comprehensively. Read some Tender Support reviews and scrutinize the other applications in your list in detail. Such detailed research ensures you avoid ill-fitting software solutions and choose the one that has all the features you require company requires.

Position of Tender Support in our main categories:

TOP 200

Tender Support is one of the top 200 Customer Support Software products

Tender Support is also listed in the following subcategories:

Each enterprise has its own characteristics, and might need a special Customer Support Software solution that will be fit for their company size, type of clients and employees and even individual industry they support. It's not wise to count on getting an ideal app that will work for every business no matter what their history is. It may be a good idea to read a few Tender Support Customer Support Software reviews first and even then you should keep in mind what the software is supposed to do for your company and your staff. Do you need an easy and straightforward service with just elementary features? Will you actually use the advanced functionalities required by experts and big enterprises? Are there any specific features that are especially practical for the industry you operate in? If you ask yourself these questions it is going to be much easier to get a reliable service that will match your budget.

How Much Does Tender Support Cost?

Tender Support Pricing Plans:

Free Trial

Starter

$9 per month

Standard

$49 per month

Pro

$99 per month

Tender Support offers three main plans. Each plan comes with one agent. You can add or remove agents as required. Each agent is $20/month. The vendor offers a 14-day free trial and a free plan for non-profits and open-source projects.

Starter: $9 per month

  • Everything to get started
  • Community forums
  • Knowledge base
  • Email support

Standard: $49 per month

  • Tools for busy teams
  • Advanced reports
  • Single sign-on
  • Canned replies

Pro: $99 per month

  • Advanced features
  • Full customization
  • Activity filters
  • Private site

User Satisfaction

Positive Social Media Mentions 85
Negative Social Media Mentions 5

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Tender Support reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Tender Support. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Tender Support Comparisons

What are Tender Support pricing details?

Tender Support Pricing Plans:

Free Trial

Starter

$9 per month

Standard

$49 per month

Pro

$99 per month

Tender Support offers three main plans. Each plan comes with one agent. You can add or remove agents as required. Each agent is $20/month. The vendor offers a 14-day free trial and a free plan for non-profits and open-source projects.

Starter: $9 per month

  • Everything to get started
  • Community forums
  • Knowledge base
  • Email support

Standard: $49 per month

  • Tools for busy teams
  • Advanced reports
  • Single sign-on
  • Canned replies

Pro: $99 per month

  • Advanced features
  • Full customization
  • Activity filters
  • Private site

What integrations are available for Tender Support?

No information available.

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Reviewed By Nestor Gilbert
Page last modified
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