LimeCall Review

Connect Prospects From Any Channel 

LimeCall gives your organization or business an easy way to connect and engage potential prospects from any digital channel, including your website, a mobile app, or third-party system. All you need to do is to integrate a widget into all the digital channels you’re using. Using this widget, potential prospects can instantly place calls and request callbacks from your representatives anywhere, anytime. This way, your representatives can interact with them while they are currently active on a digital channel, reducing the time they spend generating, qualifying, and converting leads. 

The lead generation software also allows potential prospects to connect with representatives while they are viewing your marketing campaigns and advertisements via Facebook, email, or any ad platform. LimeCall immediately generates web calls and callbacks from all your digital channels. This removes the hassle of searching and dialing phone numbers or using complicated voice menus. 

Automated Inbound & Outbound Calls

By using LimeCall’s call automation features, you’re ensured that prospects and customers get easily and quickly connected with the right persons at the right time and in the right place. For instance, when site visitors or app users make calls, their calls are automatically routed to the appropriate systems and phone devices depending on their concerns or issues, whether they are related to sales, billing, or support. You can set up an IVR system to enable this feature. This IVR system provides callers with a set of options that guide them to reach the right representatives or agents. 

Parallel ringing is supported by LimeCall as well. With this capability, an inbound call is connected with a group of representatives, ringing the phone devices of persons in that group all at the same time until someone answers the call. As a result, prospects and customers no longer need to wait long in call queues to get the answers and resolutions they need. 

LimeCall also automates how your representatives make outbound calls and respond to callback requests. The software gives them the ability to schedule callbacks based on what dates and times they are available or when prospects are convenient to receive callbacks. LimeCall, then, instantly connects representatives with your prospects according to the schedules both parties have agreed upon. Furthermore, you’ll be able  set callbacks for various stages of your pipeline so that your representatives can follow up with as many prospects as they can and keep them moving smoothly through the pipeline. 

Personalized Lead Engagement

LimeCall has a set of features that helps you get all the important information and insights you need about prospects and interact with them in a more personalized manner. For example, the software automatically fills in basic information about potential prospects, like their contact data, as soon as they visit your website. Your representatives can quickly access those pieces of information even before they connect with the visitors.

LimeCall, moreover, provides key lead intelligence that simplifies how your representatives assess potential prospects and engage those qualified ones. They can track and analyze the behavior and intention of potential prospects as they use your channels or interact with your ad campaigns. You can also set your own criteria for qualifying potential prospects, enabling you to apply any lead scoring system you want. 

The software also permits you to record inbound and outbound calls and access important data and metrics about calls from a dashboard. This feature aids you in understanding the needs and intentions of callers and determining whether or not they are satisfied with the way your representatives interact with them.