MaritzCX Review
What is MaritzCX?
MaritzCX is a robust customer experience (CX) management software for large enterprises. The platform combines powerful CX technology foundation with complete data and research expertise to help organizations unlock the value of their customer experience. It enables enterprises to collect crucial data from different customer feedback channels (CRM systems, internal operational data, social media, and enterprise survey) and transform it into a solid source of customer information.
MaritzCX empowers organizations to drive high-value consumer experiences at every stage. It simplifies the capture, accumulation, assimilation, and standardization of customer information from all customer channels, before making it directly available to the CX tools and people who need it. The solution helps organizations realize CX goals with helpful insights to make informed decisions that drive real business value more effectively and efficiently.
Show MoreOverview of MaritzCX Benefits
MaritzCX is reliable data engine designed to power customer experience (CX) solutions for large enterprises. The program ensures critical customer feedback from every touch point is captured in real-time to help businesses act on the desires and experiences of each customer, promptly. It weaves the opinion of every employee, customer, competitive insights, and research into the spine of your business and enables everyone to respond instantly. The solution ingrains an inimitable customer experience intelligence system into the DNA of every business operations to fuel increased customer retention, lifetime value, and conversion rate.
MaritzCX has a set of features that enable businesses to meet their enterprise feedback needs. The survey builder adopts a self-service approach that makes it easy to use. It presents robust survey tools that remove the barriers of distance, time, and processes that prevent direct, intimate customer connections from taking place.
The dashboard and reports features enable businesses to intuitively explore, seamlessly integrate, and continuously display customer experience intelligence in a unified place. The feature empowers everyone in the organization to focus on customer analytics and CX information that matters most. Additionally, with the powerful market research analytics, businesses can easily anticipate CX trends and make informed decisions to stay ahead of the competition. The feature gives you the power to refine and develop your CX decisions, strategies, and programs with impressive results.
The MaritzCX Journey Mapping feature allows business to come up with a compelling visual representation of the journey their customers take with products, services, and brands. It makes it easy to pinpoint crucial evaluation points in the CX process, highlight positives, and negatives, and measure emotions and attitudes affecting customer decisions.
Show MoreOverview of MaritzCX Features
- Journey Mapping
- Voice of employee
- Strategy and design consulting
- Survey builder
- Data collection
- Mystery shopping
- Analyze
- Dashboard and reports
- Data mining
- Text analytics
- Market research analytics
MaritzCX Position In Our Categories
Knowing that companies have special business-related requirements, it is sensible they steer clear of seeking a one-size-fits-all, ”best” software. Having said that, it would be almost impossible to try to discover such application even among recognizable software solutions. The sensible thing to do is to set down the various essential factors that demand careful thought such as major features, plans, technical skill ability of staff members, business size, etc. Thereafter, you must do your research fully. Go over some MaritzCX review articles and look into each of the software products in your list more closely. Such all-encompassing research ensure you avoid unfit apps and subscribe to the one which offers all the benefits your business requires.
Position of MaritzCX in our main categories:
TOP
50
MaritzCX is one of the top 50 Customer Experience Management Software products
If you are interested in MaritzCX it may also be sensible to check out other subcategories of Customer Experience Management Software gathered in our database of SaaS software reviews.
Every enterprise has different needs and requires a software that can be personalized for their size, type of staff members and buyers, and the particular industry they are in. For these reasons, no software can provide perfect features off-the-shelf. When you try to find a software app, first be sure what you require it for. Read some MaritzCX Customer Experience Management Software reviews and ask yourself do you want basic tools or do you want sophisticated tools? Are there any industry-specific tools that you are looking for? Get the answers to these questions to assist your search. There are multiple factors that you need to reflect on and these include your finances, specific business wants, your organization size, integration requirements etc. Take your time, try out a few free trials, and finally choose the platform that presents all that you require to boost your company effectiveness and productivity.
How Much Does MaritzCX Cost?
MaritzCX Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are MaritzCX pricing details?
MaritzCX Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
MaritzCX doesn’t avail its pricing structure to the public. Contact them for details on the enterprise pricing structure.
User Satisfaction
Positive Social Media Mentions
70
Negative Social Media Mentions
1
We realize that when you make a decision to get a Customer Experience Management Software it’s crucial not only to find out how professionals evaluate it in their reviews, but also to discover if the real people and enterprises that bought these solutions are indeed satisfied with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and MaritzCX reviews across a wide array of social media sites. The information is then displayed in an easy to digest way indicating how many users had positive and negative experience with MaritzCX. With that information at your disposal you should be prepared to make an informed business decision that you won’t regret.
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Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for MaritzCX?
MaritzCX integrates with the following business systems and applications:
- Salesforce Sales Cloud
- Microsoft Dynamics
- Marketo
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