MaritzCX Review
What is MaritzCX?
MaritzCX is a robust customer experience (CX) management software for large enterprises. The platform combines powerful CX technology foundation with complete data and research expertise to help organizations unlock the value of their customer experience. It enables enterprises to collect crucial data from different customer feedback channels (CRM systems, internal operational data, social media, and enterprise survey) and transform it into a solid source of customer information.
MaritzCX empowers organizations to drive high-value consumer experiences at every stage. It simplifies the capture, accumulation, assimilation, and standardization of customer information from all customer channels, before making it directly available to the CX tools and people who need it. The solution helps organizations realize CX goals with helpful insights to make informed decisions that drive real business value more effectively and efficiently.
Show MoreOverview of MaritzCX Benefits
MaritzCX is reliable data engine designed to power customer experience (CX) solutions for large enterprises. The program ensures critical customer feedback from every touch point is captured in real-time to help businesses act on the desires and experiences of each customer, promptly. It weaves the opinion of every employee, customer, competitive insights, and research into the spine of your business and enables everyone to respond instantly. The solution ingrains an inimitable customer experience intelligence system into the DNA of every business operations to fuel increased customer retention, lifetime value, and conversion rate.
MaritzCX has a set of features that enable businesses to meet their enterprise feedback needs. The survey builder adopts a self-service approach that makes it easy to use. It presents robust survey tools that remove the barriers of distance, time, and processes that prevent direct, intimate customer connections from taking place.
The dashboard and reports features enable businesses to intuitively explore, seamlessly integrate, and continuously display customer experience intelligence in a unified place. The feature empowers everyone in the organization to focus on customer analytics and CX information that matters most. Additionally, with the powerful market research analytics, businesses can easily anticipate CX trends and make informed decisions to stay ahead of the competition. The feature gives you the power to refine and develop your CX decisions, strategies, and programs with impressive results.
The MaritzCX Journey Mapping feature allows business to come up with a compelling visual representation of the journey their customers take with products, services, and brands. It makes it easy to pinpoint crucial evaluation points in the CX process, highlight positives, and negatives, and measure emotions and attitudes affecting customer decisions.
Show MoreOverview of MaritzCX Features
- Journey Mapping
- Voice of employee
- Strategy and design consulting
- Survey builder
- Data collection
- Mystery shopping
- Analyze
- Dashboard and reports
- Data mining
- Text analytics
- Market research analytics
MaritzCX Position In Our Categories
Knowing that businesses have particular business-related demands, it is only practical that they avoid purchasing a one-size-fits-all, ideal software system. Needless to say, it is nearly futile to try to stumble on such a software system even among branded software products. The logical thing to do is to make a list of the numerous significant aspects which demand scrutiny including important features, costing, skill competence of staff members, organizational size, etc. Thereafter, you must conduct the research systematically. Go over some MaritzCX review articles and look into each of the solutions in your list more closely. Such all-encompassing research ensures you weed out mismatched applications and pay for the system that delivers all the function your company requires.
Position of MaritzCX in our main categories:
TOP
50
MaritzCX is one of the top 50 Customer Experience Management Software products
If you are interested in MaritzCX it may also be a good idea to investigate other subcategories of Customer Experience Management Software gathered in our database of B2B software reviews.
It's important to realize that hardly any service in the Customer Experience Management Software category will be an ideal solution able to match all the needs of different business types, sizes and industries. It may be a good idea to read a few MaritzCX Customer Experience Management Software reviews first as some services might excel just in a very small group of applications or be designed with a really specific industry in mind. Others can function with an idea of being simple and intuitive and therefore lack advanced elements desired by more experienced users. You can also come across software that support a broad group of users and give you a powerful feature base, however this in most cases comes at a higher price of such a service. Make sure you're aware of your needs so that you choose a service that offers specifically the functionalities you search for.
How Much Does MaritzCX Cost?
MaritzCX Pricing Plans:
Free Trial
Quote-based Plan
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What are MaritzCX pricing details?
MaritzCX Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
MaritzCX doesn’t avail its pricing structure to the public. Contact them for details on the enterprise pricing structure.
User Satisfaction
Positive Social Media Mentions
70
Negative Social Media Mentions
1
We realize that when you choose to purchase a Customer Experience Management Software it’s important not only to see how experts score it in their reviews, but also to check if the real people and companies that purchased it are actually happy with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and MaritzCX reviews across a vast range of social media sites. The data is then featured in an easy to understand way revealing how many customers had positive and negative experience with MaritzCX. With that information at your disposal you will be equipped to make an informed business choice that you won’t regret.
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Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for MaritzCX?
MaritzCX integrates with the following business systems and applications:
- Salesforce Sales Cloud
- Microsoft Dynamics
- Marketo
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