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Qminder Review

Qminder
Our score: 8.0 User satisfaction: 100%

What is Qminder?

Qminder is a lightweight, user-friendly, and highly intelligent customer queue management system designed to help your business deliver the best experience to your customers while gathering customer data and other information for your service intelligence. With Qminder, you have a system that facilitates your customers when they visit your business, from collecting vital information to knowing the purpose of their visit and then giving them expert service.

Using iPad self-service hubs, Qminder lets your customers enter their details and purpose of their visit. While they wait in the queue, Qminder delivers all their information to you so you can craft the best personalized customer service that is unique and delightful.

Overview of Qminder Benefits

Qminder makes customer queue management simple for your customers and rewarding for your business. Gone are the days where people have to wait in long lines to get served or clients cutting in line so they are catered first. With Qminder, the system gathers each vistors’ name for a more personalized experience and informs them in real-time of their queue status. All your visitors have to do is wait until their name is called, allowing them to perform other tasks or concentrate on other things while waiting.

For your business, Qminder helps you know your visitors better. The iPad Self-Service hubs Qminder provides not only gives your visitors their queue details, it provides you with the information you need so that you can create and deliver them unique and exceptional service. The system captures all the data and feeds them to you, allowing you to create and give personalized customer experience to each of your visitors.

By placing Qminder iPads at strategic locations in your workplace, you know who your customers are and their purpose for coming. This makes Qminder a perfect system for stores, clinics, schools, and more. To further curb your clients’ anxiety about their status, you can have all your clients’ names displayed on a TV. Even if your clients are out of sight, Qminder automatically notifies them of their queue status via SMS to inform them that their turn is coming.

Overview of Qminder Features

  • Pre-Registration
  • Self-Registration
  • Service Intelligence
  • Visitor Check-in
  • Visitor Tracking
  • Data Capture
  • Wireless Connectivity
  • Multiple Language Support
  • Visitor SMS Notification

What Problems Will Qminder Solve?

1. Managing visitors and waiting line. As a queue management system, Qminder helps businesses manage the waiting line – no matter how many people are visiting the location. If your business receives a lot of foot traffic, then Qminder is first and foremost, a way for you to change the chaotic waiting line into a pleasant waiting experience for all visitors. If your business receives even a few visitors, Qminder will make every visit a lasting experience.

Feature: Self sign-in iPad, waiting line status on TV, Qminder dashboard, SMS, 2-way SMS client

2. Managing remotely. Some businesses don’t want people waiting in a specific waiting area at all. Sometimes, they want people to walk around the venue. With Qminder, you can have as many TV displays as you want. Or even contact those who are waiting by SMS.

Feature: Waiting line status on TV, 2-way SMS client.

3. Visitor and employee performance. How do you measure these? With Qminder, as soon as the visitor signs-in, the process begins. From waiting time for each visitor to service time, how many visitors you’ve had; all Service Intelligence related matters. Easily understood in human language and can be exported to Excel.

Feature: Qminder dashboard, Service Intelligence

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Qminder Position In Our Categories

Bearing in mind businesses have specific business needs, it is only prudent that they avoid choosing a one-size-fits-all, “perfect” business program. Still, it is almost impossible to try to chance on such application even among well-known software solutions.
The logical step to undertake can be to set down the varied significant aspects which necessitate analysis including important features, packages, skill levels of staff members, organizational size, etc. After which, you must double down on the product research thoroughly. Browse through some of these Qminder review articles and check out each of the software programs in your list more closely. Such all-encompassing research ascertains you keep away from unsuitable software products and pay for the system that offers all the function you require business requires.

Position of Qminder in our main categories:

TOP 50

Qminder is one of the top 50 Customer Experience Management Software products

If you are interested in Qminder it could also be beneficial to investigate other subcategories of Customer Experience Management Software listed in our base of SaaS software reviews.

Since each organization has unique business needs, it is prudent for them to abstain from looking for a one-size-fits-all perfect software system. Needless to say, it would be pointless to try to find such a platform even among popular software solutions. The smart thing to do would be to catalog the various important factors that need consideration such as key features, budget, skill levels of employees, company size etc. Then, you should do your groundwork thoroughly. Read some Qminder Customer Experience Management Software reviews and investigate each of the other systems in your shortlist in detail. Such comprehensive research can make certain you weed out ill-fitting systems and select the solution that offers all the features you need for business success.

How Much Does Qminder Cost?

Qminder Pricing Plans:

Free Trial

Standard

$249/month

Pro

$499/month

Enterprise

Contact vendor

Qminder offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Standard – $249/month

  • Unlimited usage, users, and devices
  • Online human support

Pro – $499/month

  • All Standard features
  • Pad and TV in your brand’s colors
  • API support
  • Setup consultation
  • SMS notifications

Enterprise – Custom Enterprise Pricing

  • All Pro Plan features
  • SAML-based Single Sign-On
  • Dedicated Account Manager
  • SLA & custom Terms of Service
  • Priority Support

User Satisfaction

Positive Social Media Mentions 9
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Qminder reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Qminder. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Qminder Comparisons

What are Qminder pricing details?

Qminder Pricing Plans:

Free Trial

Standard

$249/month

Pro

$499/month

Enterprise

Contact vendor

Qminder offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Standard – $249/month

  • Unlimited usage, users, and devices
  • Online human support

Pro – $499/month

  • All Standard features
  • Pad and TV in your brand’s colors
  • API support
  • Setup consultation
  • SMS notifications

Enterprise – Custom Enterprise Pricing

  • All Pro Plan features
  • SAML-based Single Sign-On
  • Dedicated Account Manager
  • SLA & custom Terms of Service
  • Priority Support

What integrations are available for Qminder?

Qminder offers a public API and web hooks. This means that Qminder can easily be connected to a large variety of other systems and databases.

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Reviewed By Jenny Chang
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