122 SHARES | |
479 FOLLOWERS | |
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USER SATISFACTION | 100% |
OUR SCORE | 8.0 |
Qminder is a lightweight, user-friendly, and highly intelligent customer queue management system designed to help your business deliver the best experience to your customers while gathering customer data and other information for your service intelligence. With Qminder, you have a system that facilitates your customers when they visit your business, from collecting vital information to knowing the purpose of their visit and then giving them expert service.
Using iPad self-service hubs, Qminder lets your customers enter their details and purpose of their visit. While they wait in the queue, Qminder delivers all their information to you so you can craft the best personalized customer service that is unique and delightful.
Qminder makes customer queue management simple for your customers and rewarding for your business. Gone are the days where people have to wait in long lines to get served or clients cutting in line so they are catered first. With Qminder, the system gathers each vistors’ name for a more personalized experience and informs them in real-time of their queue status. All your visitors have to do is wait until their name is called, allowing them to perform other tasks or concentrate on other things while waiting.
For your business, Qminder helps you know your visitors better. The iPad Self-Service hubs Qminder provides not only gives your visitors their queue details, it provides you with the information you need so that you can create and deliver them unique and exceptional service. The system captures all the data and feeds them to you, allowing you to create and give personalized customer experience to each of your visitors.
By placing Qminder iPads at strategic locations in your workplace, you know who your customers are and their purpose for coming. This makes Qminder a perfect system for stores, clinics, schools, and more. To further curb your clients’ anxiety about their status, you can have all your clients’ names displayed on a TV. Even if your clients are out of sight, Qminder automatically notifies them of their queue status via SMS to inform them that their turn is coming.
1. Managing visitors and waiting line. As a queue management system, Qminder helps businesses manage the waiting line – no matter how many people are visiting the location. If your business receives a lot of foot traffic, then Qminder is first and foremost, a way for you to change the chaotic waiting line into a pleasant waiting experience for all visitors. If your business receives even a few visitors, Qminder will make every visit a lasting experience.
Feature: Self sign-in iPad, waiting line status on TV, Qminder dashboard, SMS, 2-way SMS client
2. Managing remotely. Some businesses don’t want people waiting in a specific waiting area at all. Sometimes, they want people to walk around the venue. With Qminder, you can have as many TV displays as you want. Or even contact those who are waiting by SMS.
Feature: Waiting line status on TV, 2-way SMS client.
3. Visitor and employee performance. How do you measure these? With Qminder, as soon as the visitor signs-in, the process begins. From waiting time for each visitor to service time, how many visitors you’ve had; all Service Intelligence related matters. Easily understood in human language and can be exported to Excel.
Feature: Qminder dashboard, Service Intelligence
Position of Qminder in our main categories:
Qminder is one of the top 50 Customer Experience Management Softwareproducts
![]() 50 Qminder is one of the 50 |
If you are interested in Qminder it could also be beneficial to examine other subcategories of Best Customer Experience Management Software listed in our base of B2B software reviews.
Every enterprise is different, and can call for a special Customer Experience Management Software solution that will be designed for their business size, type of customers and staff and even individual industry they deal with. It's not wise to count on finding an ideal services that is going to be suitable for every company no matter what their history is. It may be a good idea to read a few Qminder reviews first and even then you should keep in mind what the solution is intended to do for your company and your staff. Do you need an easy and straightforward app with only basic features? Will you actually make use of the advanced functionalities needed by pros and big enterprises? Are there any specific tools that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to locate a reliable solution that will match your budget.
Qminder offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Standard – $249/month
Pro – $499/month
Enterprise – Custom Enterprise Pricing
We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Qminder reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Qminder. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
POSITIVE SOCIAL MENTIONS | 9 |
NEGATIVE SOCIAL MENTIONS | 0 |
Qminder offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Standard – $249/month
Pro – $499/month
Enterprise – Custom Enterprise Pricing
Qminder offers a public API and web hooks. This means that Qminder can easily be connected to a large variety of other systems and databases.
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