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Qminder Review

Qminder
Our score: 8.0 User satisfaction: 100%

What is Qminder?

Qminder is a lightweight, user-friendly, and highly intelligent customer queue management system designed to help your business deliver the best experience to your customers while gathering customer data and other information for your service intelligence. With Qminder, you have a system that facilitates your customers when they visit your business, from collecting vital information to knowing the purpose of their visit and then giving them expert service.

Using iPad self-service hubs, Qminder lets your customers enter their details and purpose of their visit. While they wait in the queue, Qminder delivers all their information to you so you can craft the best personalized customer service that is unique and delightful.

Overview of Qminder Benefits

Qminder makes customer queue management simple for your customers and rewarding for your business. Gone are the days where people have to wait in long lines to get served or clients cutting in line so they are catered first. With Qminder, the system gathers each vistors’ name for a more personalized experience and informs them in real-time of their queue status. All your visitors have to do is wait until their name is called, allowing them to perform other tasks or concentrate on other things while waiting.

For your business, Qminder helps you know your visitors better. The iPad Self-Service hubs Qminder provides not only gives your visitors their queue details, it provides you with the information you need so that you can create and deliver them unique and exceptional service. The system captures all the data and feeds them to you, allowing you to create and give personalized customer experience to each of your visitors.

By placing Qminder iPads at strategic locations in your workplace, you know who your customers are and their purpose for coming. This makes Qminder a perfect system for stores, clinics, schools, and more. To further curb your clients’ anxiety about their status, you can have all your clients’ names displayed on a TV. Even if your clients are out of sight, Qminder automatically notifies them of their queue status via SMS to inform them that their turn is coming.

Overview of Qminder Features

  • Pre-Registration
  • Self-Registration
  • Service Intelligence
  • Visitor Check-in
  • Visitor Tracking
  • Data Capture
  • Wireless Connectivity
  • Multiple Language Support
  • Visitor SMS Notification

What Problems Will Qminder Solve?

1. Managing visitors and waiting line. As a queue management system, Qminder helps businesses manage the waiting line – no matter how many people are visiting the location. If your business receives a lot of foot traffic, then Qminder is first and foremost, a way for you to change the chaotic waiting line into a pleasant waiting experience for all visitors. If your business receives even a few visitors, Qminder will make every visit a lasting experience.

Feature: Self sign-in iPad, waiting line status on TV, Qminder dashboard, SMS, 2-way SMS client

2. Managing remotely. Some businesses don’t want people waiting in a specific waiting area at all. Sometimes, they want people to walk around the venue. With Qminder, you can have as many TV displays as you want. Or even contact those who are waiting by SMS.

Feature: Waiting line status on TV, 2-way SMS client.

3. Visitor and employee performance. How do you measure these? With Qminder, as soon as the visitor signs-in, the process begins. From waiting time for each visitor to service time, how many visitors you’ve had; all Service Intelligence related matters. Easily understood in human language and can be exported to Excel.

Feature: Qminder dashboard, Service Intelligence

Awards & Quality Certificates

Qminder Position In Our Categories

Because companies have their own business requirements, it is only prudent that they steer clear of subscribing to an all-encompassing, ideal software solution. Having said that, it would be difficult to find such application even among recognizable software products. The better thing to do should be to tabulate the different chief aspects that require deliberation like critical features, costing, skill competence of staff members, organizational size, etc. Then, you should conduct the research systematically. Read these Qminder analyses and check out the other software programs in your list in detail. Such comprehensive research ascertains you take out mismatched software products and buy the system that has all the tools your company requires in sustaining growth.

Position of Qminder in our main categories:

TOP 100

Qminder is one of the top 100 Customer Experience Management Software products

If you are interested in Qminder it could also be beneficial to investigate other subcategories of Customer Experience Management Software listed in our base of SaaS software reviews.

Each business has its own characteristics, and can need a special Customer Experience Management Software solution that will be adjusted to their company size, type of customers and staff and even specific industry they cater to. It's not wise to count on getting an ideal services that will be suitable for every company no matter what their background is. It may be a good idea to read a few Qminder Customer Experience Management Software reviews first and even then you should keep in mind what the software is intended to do for your business and your staff. Do you require a simple and intuitive service with only basic features? Will you actually use the complex tools needed by pros and big enterprises? Are there any particular features that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to locate a trustworthy service that will match your budget.

How Much Does Qminder Cost?

Qminder Pricing Plans:

Free Trial

Standard

$249/month

Pro

$499/month

Enterprise

Contact vendor

Qminder offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Standard – $249/month

  • Unlimited usage, users, and devices
  • Online human support

Pro – $499/month

  • All Standard features
  • Pad and TV in your brand’s colors
  • API support
  • Setup consultation
  • SMS notifications

Enterprise – Custom Enterprise Pricing

  • All Pro Plan features
  • SAML-based Single Sign-On
  • Dedicated Account Manager
  • SLA & custom Terms of Service
  • Priority Support

User Satisfaction

Positive Social Media Mentions 9
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Qminder reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Qminder. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Qminder Comparisons

What are Qminder pricing details?

Qminder Pricing Plans:

Free Trial

Standard

$249/month

Pro

$499/month

Enterprise

Contact vendor

Qminder offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Standard – $249/month

  • Unlimited usage, users, and devices
  • Online human support

Pro – $499/month

  • All Standard features
  • Pad and TV in your brand’s colors
  • API support
  • Setup consultation
  • SMS notifications

Enterprise – Custom Enterprise Pricing

  • All Pro Plan features
  • SAML-based Single Sign-On
  • Dedicated Account Manager
  • SLA & custom Terms of Service
  • Priority Support

What integrations are available for Qminder?

Qminder offers a public API and web hooks. This means that Qminder can easily be connected to a large variety of other systems and databases.

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Reviewed By Jenny Chang
Page last modified
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