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Totango REVIEW

Customer Experience Management Software

No user reviews
USER SATISFACTION 90%
OUR SCORE 8.8

What is Totango?

Totango is an enterprise customer experience software that helps you track the health signals across the entire customer journey. It is designed to complement reactive CRM solutions and sales pipelines with a visual overview across customer engagement hierarchies. The result is a proactive post-acquisition strategy that nurtures a more engaged and loyal customer base.

The software is designed for large enterprises with multiple brands or complex market segments. Specifically, it targets SaaS and subscription companies.

Totango provides a clear simple infrastructure for your customer success operations across product lines. But since the cloud-based solution offers scalable features, small and medium businesses may also use it to optimize their CRM or sales processes for better customer experience.

Overview of Totango Benefits

Here are some of the benefits commonly associated to using Totango:

Simplify complex customer relationship portfolios

Companies with multiple brands or long product lines face the daunting task of personalizing communication with different customer segments. The alternative is to implement a one-size-fits-all strategy, but customers disdain it. Totango lets you visualize customer relationship hierarchies across accounts, product lines and channel partners. You get a panoramic view of customer portfolios, while you get to monitor specific engagements via customer health scores and address concerns where necessary.

Easier account management

Totango has automation and workflows that speed up key business processes like customer segmentation and revenue forecast. You can also build a predictable engagement workflow using the Activities and Touchpoints tools. Automation also extends to defining responses to customer health changes to ensure continuous engagement level.

See clearly customers’ revenue value

Customers are your lifeblood but who are really bringing in the most dollars? Totango allows you to segregate customer portfolios and segments based on churn, renewal, upsell and other metrics you set to compare revenue values. With a clear picture of your customer base, you can focus more energy and resources to your most profitable clients. On a macro level, Totango lets you track adoption success across multiple products.

Reinforce your CRM, sales pipeline

Totango can custom-integrate with other enterprise systems. It is an ideal addition to your existing CRM or sales technology stack to give it a proactive capability to anticipate customer experience and manage it throughout the lifecycle.

Overview of Totango Features

  • Early warning systems
  • Account management
  • Success plays
  • Revenue center
  • Customer success campaigns
  • Customer segmentation
  • Activity streams
  • Conversion streams
  • Engagement score
  • Drill down to accounts
  • Cohort tables
  • Export
  • Dynamic filter

Totango Position In Our Categories

Position of Totango in our main categories:

50

Totango is one of the top 50 CRM Software products

10

Totango is one of the top 10 Customer Experience Management Software products

50

Totango is one of the top 50
CRM Software products

10

Totango is one of the top 10
Customer Experience Management Software products


Totango is also listed in the following subcategories:

Category:Position:Category:Position:
Feedback & Reviews Management Software#5
Category:Position:
Feedback & Reviews Management Software#5

There are trendy and widely used solutions in each software category. But are they automatically the best fit for your enterprise’s specific needs? A trendy software application may have thousands of users, but does it present what you need? For this reason, do not blindly spend on popular systems. Read at least a few Totango reviews and consider the elements that you want in the software such as the cost, main functionality, available integrations etc. Then, select a few apps that fit your wants. Try out the free trials of these platforms, read online reviews, get information from the maker, and do your research thoroughly. This profound groundwork is sure to help you select the finest software platform for your company’s unique wants.

How Much Does Totango Cost?

Totango Pricing Plans:

Totango’s enterprise pricing is offered by quote only. The vendor will try to come up with a plan that fits your needs and budget. To request for a customized plan reach out to the vendor directly.

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Totango reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Totango. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

11

NEGATIVE SOCIAL MENTIONS

1

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Technical details

Devices Supported
  • Windows
  • Linux
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TICKETS

What are Totango pricing details?

Totango Pricing Plans:

Totango’s enterprise pricing is offered by quote only. The vendor will try to come up with a plan that fits your needs and budget. To request for a customized plan reach out to the vendor directly.

What integrations are available for Totango?

Totango can integrate with a wide range of third-party CRM and helpdesk apps. You can also add your custom solution via API.

  • Zendesk Helpdesk
  • Freshdesk
  • Desk.com
  • Salesforce
  • GoodData
  • CSV files

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