Totango Review
What is Totango?
Totango is an enterprise customer experience software that helps you track the health signals across the entire customer journey. It is designed to complement reactive CRM solutions and sales pipelines with a visual overview across customer engagement hierarchies. The result is a proactive post-acquisition strategy that nurtures a more engaged and loyal customer base.
The software is designed for large enterprises with multiple brands or complex market segments. Specifically, it targets SaaS and subscription companies.
Totango provides a clear simple infrastructure for your customer success operations across product lines. But since the cloud-based solution offers scalable features, small and medium businesses may also use it to optimize their CRM or sales processes for better customer experience.
Show MoreOverview of Totango Benefits
Here are some of the benefits commonly associated to using Totango:
Simplify complex customer relationship portfolios
Companies with multiple brands or long product lines face the daunting task of personalizing communication with different customer segments. The alternative is to implement a one-size-fits-all strategy, but customers disdain it. Totango lets you visualize customer relationship hierarchies across accounts, product lines and channel partners. You get a panoramic view of customer portfolios, while you get to monitor specific engagements via customer health scores and address concerns where necessary.
Easier account management
Totango has automation and workflows that speed up key business processes like customer segmentation and revenue forecast. You can also build a predictable engagement workflow using the Activities and Touchpoints tools. Automation also extends to defining responses to customer health changes to ensure continuous engagement level.
See clearly customers’ revenue value
Customers are your lifeblood but who are really bringing in the most dollars? Totango allows you to segregate customer portfolios and segments based on churn, renewal, upsell and other metrics you set to compare revenue values. With a clear picture of your customer base, you can focus more energy and resources to your most profitable clients. On a macro level, Totango lets you track adoption success across multiple products.
Reinforce your CRM, sales pipeline
Totango can custom-integrate with other enterprise systems. It is an ideal addition to your existing CRM or sales technology stack to give it a proactive capability to anticipate customer experience and manage it throughout the lifecycle.
Show MoreOverview of Totango Features
- Early warning systems
- Account management
- Success plays
- Revenue center
- Customer success campaigns
- Customer segmentation
- Activity streams
- Conversion streams
- Engagement score
- Drill down to accounts
- Cohort tables
- Export
- Dynamic filter
Totango Position In Our Categories
Bearing in mind businesses have particular business-related requirements, it is wise that they steer clear of purchasing an all-in-one, “perfect” business program. Having said that, it would be hard to discover such an app even among well-known software solutions. The sensible thing to undertake would be to spell out the several critical factors which necessitate investigation including major features, price terms, technical skill aptitude of staff members, business size, etc. The second step is, you should do the product research through and through. Go over some Totango evaluations and look into each of the software products in your list more closely. Such all-encompassing research ensure you stay away from poorly fit software products and choose the one which has all the function your company requires in growing the business.
Position of Totango in our main categories:
TOP
100
Totango is one of the top 100 CRM Software products
TOP
50
Totango is one of the 50 Customer Experience Management Software products
Enterprises have diverse needs and requirements and no software platform can be perfect in such a condition. It is useless to try to find an ideal out-of-the-box software system that fulfills all your business requirements. The intelligent thing to do would be to adapt the application for your specific requirements, worker skill levels, finances, and other elements. For these reasons, do not hurry and invest in well-publicized trendy systems. Though these may be widely used, they may not be the best fit for your specific wants. Do your research, investigate each short-listed application in detail, read a few Totango Customer Experience Management Software reviews, contact the maker for clarifications, and finally choose the product that presents what you need.
How Much Does Totango Cost?
Totango Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Totango pricing details?
Totango Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Totango’s enterprise pricing is offered by quote only. The vendor will try to come up with a plan that fits your needs and budget. To request for a customized plan reach out to the vendor directly.
User Satisfaction
Positive Social Media Mentions
11
Negative Social Media Mentions
1
We are aware that when you decide to get a Customer Experience Management Software it’s vital not only to learn how experts evaluate it in their reviews, but also to check if the actual clients and enterprises that purchased this software are genuinely happy with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Totango reviews across a wide range of social media sites. The data is then presented in a simple to understand format indicating how many clients had positive and negative experience with Totango. With that information at your disposal you should be ready to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Totango?
Totango can integrate with a wide range of third-party CRM and helpdesk apps. You can also add your custom solution via API.
- Zendesk Helpdesk
- Freshdesk
- Desk.com
- Salesforce
- GoodData
- CSV files
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