MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Totango Review

Totango
Our score: 8.8 User satisfaction: 90%

What is Totango?

Totango is an enterprise customer experience software that helps you track the health signals across the entire customer journey. It is designed to complement reactive CRM solutions and sales pipelines with a visual overview across customer engagement hierarchies. The result is a proactive post-acquisition strategy that nurtures a more engaged and loyal customer base.

The software is designed for large enterprises with multiple brands or complex market segments. Specifically, it targets SaaS and subscription companies.

Totango provides a clear simple infrastructure for your customer success operations across product lines. But since the cloud-based solution offers scalable features, small and medium businesses may also use it to optimize their CRM or sales processes for better customer experience.

Overview of Totango Benefits

Here are some of the benefits commonly associated to using Totango:

Simplify complex customer relationship portfolios

Companies with multiple brands or long product lines face the daunting task of personalizing communication with different customer segments. The alternative is to implement a one-size-fits-all strategy, but customers disdain it. Totango lets you visualize customer relationship hierarchies across accounts, product lines and channel partners. You get a panoramic view of customer portfolios, while you get to monitor specific engagements via customer health scores and address concerns where necessary.

Easier account management

Totango has automation and workflows that speed up key business processes like customer segmentation and revenue forecast. You can also build a predictable engagement workflow using the Activities and Touchpoints tools. Automation also extends to defining responses to customer health changes to ensure continuous engagement level.

See clearly customers’ revenue value

Customers are your lifeblood but who are really bringing in the most dollars? Totango allows you to segregate customer portfolios and segments based on churn, renewal, upsell and other metrics you set to compare revenue values. With a clear picture of your customer base, you can focus more energy and resources to your most profitable clients. On a macro level, Totango lets you track adoption success across multiple products.

Reinforce your CRM, sales pipeline

Totango can custom-integrate with other enterprise systems. It is an ideal addition to your existing CRM or sales technology stack to give it a proactive capability to anticipate customer experience and manage it throughout the lifecycle.

Overview of Totango Features

  • Early warning systems
  • Account management
  • Success plays
  • Revenue center
  • Customer success campaigns
  • Customer segmentation
  • Activity streams
  • Conversion streams
  • Engagement score
  • Drill down to accounts
  • Cohort tables
  • Export
  • Dynamic filter

Totango Position In Our Categories

Since businesses have particular business-related wants, it is only practical they abstain from buying an all-encompassing, “perfect” software product. Needless to say, it would be futile to come across such application even among widely used software products.
The practical thing to do should be to take note of the varied key functions which need inspection like key features, price plans, technical skill aptitude of the employees, business size, etc. Next, you must do your research through and through. Go over some of these Totango analyses and scrutinize the other software programs in your list more closely. Such all-encompassing research guarantee you weed out unsuitable applications and pay for the one which meets all the tools your company requires in sustaining growth.

Position of Totango in our main categories:

TOP 100

Totango is one of the top 100 CRM Software products

TOP 20

Totango is one of the 20 Customer Experience Management Software products

Totango is also listed in the following subcategories:

It is essential to note that almost no service in the Customer Experience Management Software category will be a perfect solution that can fulfill all the requirements of all business types, sizes and industries. It may be a good idea to read a few Totango Customer Experience Management Software reviews first as specific software may dominate only in a really narrow set of applications or be prepared with a very specific industry in mind. Others can work with an intention of being simple and intuitive and consequently lack complicated features needed by more experienced users. You can also come across apps that cater to a broad group of customers and give you a rich feature base, but that in most cases comes at a more significant cost of such a solution. Ensure you're aware of your needs so that you choose a software that provides all the functionalities you look for.

How Much Does Totango Cost?

Totango Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Totango’s enterprise pricing is offered by quote only. The vendor will try to come up with a plan that fits your needs and budget. To request for a customized plan reach out to the vendor directly.

User Satisfaction

Positive Social Media Mentions 11
Negative Social Media Mentions 1

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Totango reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Totango. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular Totango Alternatives

Top Competitors To Totango By Price

Trending Customer Experience Management Software Reviews

Product name:
Score:
Satisfaction:
8.9
100%
7.5
100%
7.8
100%
8.5
97%

Totango Comparisons

What are Totango pricing details?

Totango Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Totango’s enterprise pricing is offered by quote only. The vendor will try to come up with a plan that fits your needs and budget. To request for a customized plan reach out to the vendor directly.

What integrations are available for Totango?

Totango can integrate with a wide range of third-party CRM and helpdesk apps. You can also add your custom solution via API.

  • Zendesk Helpdesk
  • Freshdesk
  • Desk.com
  • Salesforce
  • GoodData
  • CSV files
Note

Totango
is waiting for
your first review.

Arrow

Write your own review of this product

ADD A REVIEW
Reviewed By Louie Andre
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

TOP
women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.