Totango Review

Our score: 8.8 User satisfaction: 90%

What is Totango?

Totango is an enterprise customer experience software that helps you track the health signals across the entire customer journey. It is designed to complement reactive CRM solutions and sales pipelines with a visual overview across customer engagement hierarchies. The result is a proactive post-acquisition strategy that nurtures a more engaged and loyal customer base.

The software is designed for large enterprises with multiple brands or complex market segments. Specifically, it targets SaaS and subscription companies.

Totango provides a clear simple infrastructure for your customer success operations across product lines. But since the cloud-based solution offers scalable features, small and medium businesses may also use it to optimize their CRM or sales processes for better customer experience.

Overview of Totango Benefits

Here are some of the benefits commonly associated to using Totango:

Simplify complex customer relationship portfolios

Companies with multiple brands or long product lines face the daunting task of personalizing communication with different customer segments. The alternative is to implement a one-size-fits-all strategy, but customers disdain it. Totango lets you visualize customer relationship hierarchies across accounts, product lines and channel partners. You get a panoramic view of customer portfolios, while you get to monitor specific engagements via customer health scores and address concerns where necessary.

Easier account management

Totango has automation and workflows that speed up key business processes like customer segmentation and revenue forecast. You can also build a predictable engagement workflow using the Activities and Touchpoints tools. Automation also extends to defining responses to customer health changes to ensure continuous engagement level.

See clearly customers’ revenue value

Customers are your lifeblood but who are really bringing in the most dollars? Totango allows you to segregate customer portfolios and segments based on churn, renewal, upsell and other metrics you set to compare revenue values. With a clear picture of your customer base, you can focus more energy and resources to your most profitable clients. On a macro level, Totango lets you track adoption success across multiple products.

Reinforce your CRM, sales pipeline

Totango can custom-integrate with other enterprise systems. It is an ideal addition to your existing CRM or sales technology stack to give it a proactive capability to anticipate customer experience and manage it throughout the lifecycle.

Overview of Totango Features

  • Early warning systems
  • Account management
  • Success plays
  • Revenue center
  • Customer success campaigns
  • Customer segmentation
  • Activity streams
  • Conversion streams
  • Engagement score
  • Drill down to accounts
  • Cohort tables
  • Export
  • Dynamic filter

Totango Position In Our Categories

Since businesses have particular business-related wants, it is only practical they abstain from buying an all-encompassing, “perfect” software product. Needless to say, it would be futile to come across such application even among widely used software products.
The practical thing to do should be to take note of the varied key functions which need inspection like key features, price plans, technical skill aptitude of the employees, business size, etc. Next, you must do your research through and through. Go over some of these Totango analyses and scrutinize the other software programs in your list more closely. Such all-encompassing research guarantee you weed out unsuitable applications and pay for the one which meets all the tools your company requires in sustaining growth.

Position of Totango in our main categories:

TOP 100

Totango is one of the top 100 CRM Software products

TOP 20

Totango is one of the 20 Customer Experience Management Software products

Totango is also listed in the following subcategories:

It is essential to note that almost no service in the Customer Experience Management Software category will be a perfect solution that can fulfill all the requirements of all business types, sizes and industries. It may be a good idea to read a few Totango Customer Experience Management Software reviews first as specific software may dominate only in a really narrow set of applications or be prepared with a very specific industry in mind. Others can work with an intention of being simple and intuitive and consequently lack complicated features needed by more experienced users. You can also come across apps that cater to a broad group of customers and give you a rich feature base, but that in most cases comes at a more significant cost of such a solution. Ensure you're aware of your needs so that you choose a software that provides all the functionalities you look for.

How Much Does Totango Cost?

Totango Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Totango’s enterprise pricing is offered by quote only. The vendor will try to come up with a plan that fits your needs and budget. To request for a customized plan reach out to the vendor directly.

User Satisfaction

Positive Social Media Mentions 11
Negative Social Media Mentions 1

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Totango reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Totango. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Linux
  • iPhone/iPad
  • Mac
  • Web-based


  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Totango pricing details?

Totango Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Totango’s enterprise pricing is offered by quote only. The vendor will try to come up with a plan that fits your needs and budget. To request for a customized plan reach out to the vendor directly.

What integrations are available for Totango?

Totango can integrate with a wide range of third-party CRM and helpdesk apps. You can also add your custom solution via API.

  • Zendesk Helpdesk
  • Freshdesk
  • Salesforce
  • GoodData
  • CSV files

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Reviewed By Louie Andre
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