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Totango Review

Totango
Our score: 8.8 User satisfaction: 90%

What is Totango?

Totango is an enterprise customer experience software that helps you track the health signals across the entire customer journey. It is designed to complement reactive CRM solutions and sales pipelines with a visual overview across customer engagement hierarchies. The result is a proactive post-acquisition strategy that nurtures a more engaged and loyal customer base.

The software is designed for large enterprises with multiple brands or complex market segments. Specifically, it targets SaaS and subscription companies.

Totango provides a clear simple infrastructure for your customer success operations across product lines. But since the cloud-based solution offers scalable features, small and medium businesses may also use it to optimize their CRM or sales processes for better customer experience.

Overview of Totango Benefits

Here are some of the benefits commonly associated to using Totango:

Simplify complex customer relationship portfolios

Companies with multiple brands or long product lines face the daunting task of personalizing communication with different customer segments. The alternative is to implement a one-size-fits-all strategy, but customers disdain it. Totango lets you visualize customer relationship hierarchies across accounts, product lines and channel partners. You get a panoramic view of customer portfolios, while you get to monitor specific engagements via customer health scores and address concerns where necessary.

Easier account management

Totango has automation and workflows that speed up key business processes like customer segmentation and revenue forecast. You can also build a predictable engagement workflow using the Activities and Touchpoints tools. Automation also extends to defining responses to customer health changes to ensure continuous engagement level.

See clearly customers’ revenue value

Customers are your lifeblood but who are really bringing in the most dollars? Totango allows you to segregate customer portfolios and segments based on churn, renewal, upsell and other metrics you set to compare revenue values. With a clear picture of your customer base, you can focus more energy and resources to your most profitable clients. On a macro level, Totango lets you track adoption success across multiple products.

Reinforce your CRM, sales pipeline

Totango can custom-integrate with other enterprise systems. It is an ideal addition to your existing CRM or sales technology stack to give it a proactive capability to anticipate customer experience and manage it throughout the lifecycle.

Overview of Totango Features

  • Early warning systems
  • Account management
  • Success plays
  • Revenue center
  • Customer success campaigns
  • Customer segmentation
  • Activity streams
  • Conversion streams
  • Engagement score
  • Drill down to accounts
  • Cohort tables
  • Export
  • Dynamic filter

Totango Position In Our Categories

Because companies have distinct business requirements, it is only reasonable that they avoid seeking an all-encompassing, ”best” system. Just the same, it is futile to find such a software product even among well-known software solutions. The clever step to do is to write down the several chief functions which demand consideration including major features, plans, skill ability of the users, business size, etc. Next, you must perform your product research comprehensively. Have a look at some Totango evaluations and scrutinize each of the software products in your list more closely. Such all-encompassing research ascertains you weed out unfit apps and pay for the one which meets all the tools your company requires.

Position of Totango in our main categories:

TOP 100

Totango is one of the top 100 CRM Software products

TOP 50

Totango is one of the 50 Customer Experience Management Software products

Totango is also listed in the following subcategories:

Every company has different needs and needs a software that can be customized for their size, kind of staff members and clients, and the particular industry they are in. For these reasons, no system can offer perfect tools out-of-the-box. When you try to find a software app, first be sure what you want it for. Read some Totango Customer Experience Management Software reviews and ask yourself do you need basic features or do you want sophisticated functionality? Are there any industry-specific tools that you are seeking? Obtain the answers to these queries to help your search. There are multiple aspects that you need to consider and these include your budget, specific business needs, your organization size, integration requirements etc. Take your time, try out a few free trials, and finally zero in on the system that offers all that you want to boost your company efficiency and productivity.

How Much Does Totango Cost?

Totango Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Totango’s enterprise pricing is offered by quote only. The vendor will try to come up with a plan that fits your needs and budget. To request for a customized plan reach out to the vendor directly.

User Satisfaction

Positive Social Media Mentions 11
Negative Social Media Mentions 1

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Totango reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Totango. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Totango pricing details?

Totango Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Totango’s enterprise pricing is offered by quote only. The vendor will try to come up with a plan that fits your needs and budget. To request for a customized plan reach out to the vendor directly.

What integrations are available for Totango?

Totango can integrate with a wide range of third-party CRM and helpdesk apps. You can also add your custom solution via API.

  • Zendesk Helpdesk
  • Freshdesk
  • Desk.com
  • Salesforce
  • GoodData
  • CSV files
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Reviewed By Louie Andre
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