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Opinator REVIEW

Customer Experience Management Software

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What is Opinator?

Opiniator is a customer feedback and recovery platform that provides businesses with actionable and real-time customer feedback using their mobile phones and helps minimize customer defection. The platform aims to eliminate traditional feedback tools, allowing businesses to stay on top of things and know how they are performing. Alert management and integral analysis features help businesses regain customers and fix issues in a timely manner.

Most traditional tools businesses use to identify issues such as comment cards, email surveys and mystery shopping provide very little information and are not very effective for corrective actions, resulting in lost customers because of late action. Opiniator helps quickly identify issues and allow customers to provide instant feedback using their own phones. This allows businesses to gain on-the-spot customer feedback and take corrective actions on an immediate basis. Timely actions reduce customer defection rates and improve revenues, while minimizing complaints on the social media helps protect brand reputation.

Overview of Opinator Benefits

Opiniator aims to prevent customer defection by allowing businesses to take timely corrective actions. Most conventional feedback tools such as surveys and comment cards either provide too little information or are often late for action. Opiniator solves the problem through live customer feedback and allows businesses to quickly take corrective action. Being a SaaS solution, the platform can be setup quickly and does not require separate hardware, installation and configuration, saving businesses valuable time and resources.

The platform ensures that only positive testimonials from the most enthusiastic customers are posted at business social media sites. This helps in better search engine ranking, more referrals and strengthens brand image. Opiniator separates positive customers after analysis and feedback and asks them for testimonials. After the survey, such enthusiastic customers are invited to write their testimonials on the social media by providing an on-page link. The testimonials may also include audio from the feedback, which greatly helps in promoting the brand through real customers.

Opiniator also allows customers to select a survey method of their choice in their preferred language, while surveys can conveniently be completed using a mobile phone from anywhere. Customers have the option to leave their feedback by name or anonymously. The available survey input methods include voice calls, text messages and web surveys. To ensure collection of actionable and insightful information, the platform allows choosing various question types. Staff is immediately notified via SMS or email if the survey results are abnormal, allowing businesses to quickly fix the issue. The dashboard provides analysis and ranks issues according to their severity level, while all analysis information can easily be exported for integration with other systems or further analysis.

Overview of Opinator Features

  • Live customer feedback and recovery
  • Integral analysis
  • Alert management
  • Reputation protection
  • Staff alerts
  • Customer rescue
  • Voice, SMS and Web surveys
  • Multiple languages
  • Anonymous opinion
  • Multiple question types
  • Real-time reviews
  • Dashboard
  • Issue ranking
  • Data export
  • Social Media Input

Opinator Position In Our Categories

Position of Opinator in our main categories:


Opinator is one of the top 50 Customer Experience Management Software products


Opinator is one of the top 50
Customer Experience Management Software products

If you are considering Opinator it could also be beneficial to check out other subcategories of Best Customer Experience Management Software gathered in our base of SaaS software reviews.

Since each company has unique business requirements, it is advisable for them to refrain from searching for a one-size-fits-all perfect software solution. Needless to say, it would be useless to try to find such a platform even among popular software applications. The smart thing to do would be to jot down the various important elements that need consideration such as required features, finances, skill levels of staff members, company size etc. Then, you should do your research thoroughly. Read some Opinator reviews and check out each of the other solutions in your shortlist in detail. Such exhaustive homework can make sure you discard ill-fitting applications and select the solution that offers all the aspects you require for business success.

How Much Does Opinator Cost?

Opinator Pricing Plans:

Opinator’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Opinator reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Opinator. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
Language Support
  • USA
  • UK
  • Canada
  • International
  • Spain
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
  • Cloud Hosted

What Support Does This Vendor Offer?


What are Opinator pricing details?

Opinator Pricing Plans:

Opinator’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Opinator?

No information available.

User reviews

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