OPINATOR is a multi-channel customer interactions management service that enables organizations to engage their target audiences in real-time. With its tools, business organizations are able to create and sustain interactive communications with customers in different ways: mobile, web, email, and more. These communication pathways allow them to bolster acquisition, inspire loyalty, generate a sense of satisfaction, prevent the loss of clientele, and boost sales.
With the dynamic and efficient OPINATOR, businesses can directly manage interactions themselves rather than through intermediaries around the clock, wherever they are. On top of that, interactions are processed instantaneously, enabling organizations to react to them as soon as they happen. All these processes are done securely, for commercial entities to rest assured that only they have access to interaction details.
Moreover, OPINATOR assists businesses in better understanding the relationships between their products and services and their consumers. The application facilitates this through automatic and immediate analysis of every generated interaction that is powered by a real-time natural language understanding module. Because of this, users are able to promptly respond to customers’ feedback while ensuring they are making the appropriate response.
Also, OPINATOR is a cloud-based software that does not require additional hardware or software. This way, businesses can access and manage interactions on various platforms for constant customer communications that they can further maximize by incentivizing or rewarding each interaction.
Rather than relying on different platforms, businesses are able to manage their customers’ experiences and their interactive digital marketing strategies in one window. Aside from overseeing interactions, OPINATOR enables them to also produce tailored, contextualized, two-way engagements with their target consumers through multiple communication channels.
Robust Interactions Management
With OPINATOR, businesses have direct access to customer interactions. This means they do not have to request authorizations from intermediaries, allowing them to instantly respond to generated interactions. On top of that, they can rest assured that business-customer exchanges are secured and only they can view the details.
Customers these days are dispersed, which means they can be reached through not just one, but multiple platforms. This is something the people behind OPINATOR understands, which is why the application utilizes different means to generate interactions with customers. For example, a business can reach out to their customer on a mobile device via SMS, QR codes, and dedicated mobile apps. Meanwhile, pop-ups and email campaigns are great ways to engage customers on the web.
To maximize the number of interactions, businesses can incentivize or reward customers who connect with them. They can do this effortlessly with OPINATOR, as the solution is equipped with tools for the production of a customizable rewards platform.
Real-Time Feedback Analysis
With OPINATOR, businesses do not have to wait long to see the results of their interactions. That is because the software automatically and immediately analyzes the content in the customer’s feedback. This way, companies can promptly come up with the appropriate response to foster deeper connections and increased product/service interest in the customer.
Which products or services do customers frequently acquire? This question and others related to it can be answered with the assistance of OPINATOR. That is because the application provides users with information that can be utilized in that regard. This way, they can come up with strategies that can leverage their findings to increase their sales.
Instead of being limited to specific premises, users can take their interactions management wherever they want. This is enabled by the application’s cloud architecture that is cost-effective as it is convenient.
Problem: Low-response rate, usually coming from a biased brand loyalist customer base. Surveys can be time consuming, dull and pointless.
Solution: OPINATOR’s quick, interactive customer journeys can be strategically placed at any point of a visitors journey, in order to increase the relevance of the questions, and to retain the attention of customers who would not participate otherwise. Within seconds, a consumer can fill out a form, receive an appropriate immediate response based on the answers given and historical data, and move on to the next interaction or process. Using this software also carries with it emotional and engaging content related to your brand and image.
Problem: Lengthy campaign preparations
Solution: OPINATOR is agile where a new survey can be created in 3 days, changes can be made effortlessly, and a release can be made within a single week. For example, if a client decided to paunch a Member-get-Member campaign through the software platform, they could do so in a short amount of time, further reduced by any previously developed templates.
Problem: Struggle to turn collected customer experience data into actionable insights.
Solution: OPINATOR allows users to create real-time dashboards with relevant data, so that as soon as results start coming in, action can be taken accordingly. The platform also comes with an alert system and a close-the-loop interface, to react immediately to urgent matters in responses.
Position of OPINATOR in our main categories:
OPINATOR is one of the 50
If you are interested in OPINATOR it could also be beneficial to check out other subcategories of Best Customer Experience Management Software gathered in our database of SaaS software reviews.
Each organization has different wants and requires an application that can be customized for their size, kind of staff members and buyers, and the specific industry they are in. For these reasons, no software can offer perfect functionality off-the-shelf. When you search a software system, first be sure what you want it for. Read some OPINATOR reviews and ask yourself do you need basic functionality or do you want sophisticated tools? Are there any industry-specific features that you are looking for? Obtain the answers to these questions to assist your search. There are plenty of elements that you need to mull over and these include your finances, particular business wants, your company size, integration needs etc. Take your time, use a few free trials, and finally select the platform that offers all that you require to enhance your organization competence and productivity.
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We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and OPINATOR reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with OPINATOR. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
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OPINATOR provides users with the means to make quick and easy integrations. Therefore, connecting the application with other services requires only a short link to enable its interactive elements to be utilized in any form anywhere, such as in:
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