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Opinator REVIEW

Customer Experience Management Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 7.8

What is Opinator?

Opiniator is a customer feedback and recovery platform that provides businesses with actionable and real-time customer feedback using their mobile phones and helps minimize customer defection. The platform aims to eliminate traditional feedback tools, allowing businesses to stay on top of things and know how they are performing. Alert management and integral analysis features help businesses regain customers and fix issues in a timely manner.

Most traditional tools businesses use to identify issues such as comment cards, email surveys and mystery shopping provide very little information and are not very effective for corrective actions, resulting in lost customers because of late action. Opiniator helps quickly identify issues and allow customers to provide instant feedback using their own phones. This allows businesses to gain on-the-spot customer feedback and take corrective actions on an immediate basis. Timely actions reduce customer defection rates and improve revenues, while minimizing complaints on the social media helps protect brand reputation.

Overview of Opinator Benefits

Opiniator aims to prevent customer defection by allowing businesses to take timely corrective actions. Most conventional feedback tools such as surveys and comment cards either provide too little information or are often late for action. Opiniator solves the problem through live customer feedback and allows businesses to quickly take corrective action. Being a SaaS solution, the platform can be setup quickly and does not require separate hardware, installation and configuration, saving businesses valuable time and resources.

The platform ensures that only positive testimonials from the most enthusiastic customers are posted at business social media sites. This helps in better search engine ranking, more referrals and strengthens brand image. Opiniator separates positive customers after analysis and feedback and asks them for testimonials. After the survey, such enthusiastic customers are invited to write their testimonials on the social media by providing an on-page link. The testimonials may also include audio from the feedback, which greatly helps in promoting the brand through real customers.

Opiniator also allows customers to select a survey method of their choice in their preferred language, while surveys can conveniently be completed using a mobile phone from anywhere. Customers have the option to leave their feedback by name or anonymously. The available survey input methods include voice calls, text messages and web surveys. To ensure collection of actionable and insightful information, the platform allows choosing various question types. Staff is immediately notified via SMS or email if the survey results are abnormal, allowing businesses to quickly fix the issue. The dashboard provides analysis and ranks issues according to their severity level, while all analysis information can easily be exported for integration with other systems or further analysis.

Overview of Opinator Features

  • Live customer feedback and recovery
  • Integral analysis
  • Alert management
  • Reputation protection
  • Staff alerts
  • Customer rescue
  • Voice, SMS and Web surveys
  • Multiple languages
  • Anonymous opinion
  • Multiple question types
  • Real-time reviews
  • Dashboard
  • Issue ranking
  • Data export
  • Social Media Input

Opinator Position In Our Categories

Position of Opinator in our main categories:

50

Opinator is one of the top 50 Customer Experience Management Software products

50

Opinator is one of the top 50
Customer Experience Management Software products


If you are considering Opinator it may also be a good idea to check out other subcategories of Best Customer Experience Management Software collected in our base of B2B software reviews:

Each company has its own characteristics, and might need a particular type of Customer Experience Management Software solution that will be designed for their business size, type of clients and employees and even particular industry they support. It's not wise to count on finding an ideal app that will be suitable for each business no matter what their background is. It may be a good idea to read a few Opinator reviews first and even then you should pay attention to what the service is supposed to do for your company and your employees. Do you require an easy and straightforward solution with only basic features? Will you actually use the complex tools needed by pros and large enterprises? Are there any particular features that are especially useful for the industry you work in? If you ask yourself these questions it will be much easier to get a trustworthy software that will fit your budget.

How Much Does Opinator Cost?

Opinator Pricing Plans:

Opinator’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Opinator reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Opinator. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

2

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
Language Support
  • USA
  • UK
  • Canada
  • International
  • Spain
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING
  • TICKETS

What are Opinator pricing details?

Opinator Pricing Plans:

Opinator’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Opinator?

No information available.

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