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WalkMe REVIEW

Customer Experience Management Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 9.0

What is WalkMe?

WalkMe is a cloud-based, enterprise-class guidance and engagement platform that radically simplifies the online user experience. It achieves this goal by using tools like pop-up balloons, notification bars and call to action buttons to “walk users through” every step of any process (hence the name “walk me”) until completion. It makes the customer’s experience seem effortless and more efficient, engaging and focused — whether they’re using a website or a piece of software.

Aside from guiding users, WalkMe also drives them to action by highlighting new features and recommending relevant, high-value offerings. It can also anticipate user needs and provide them with the exact kind of help they need, when and where they need it.

Overview of WalkMe Benefits

Walk-Thrus make even the most complex site easy to navigate — Walk-Thrus are a series of clear, step-by-step instructions in the form of interactive tip-balloons that show up on screen. They can be used to train new users, walk them through support queries, or promote new features.

Onboarding conveys a sharp first impression to your first-time visitors — Onboarding enables you to display an organized task checklist for your users so they know which processes to complete first. Checklists can be used to introduce new features, track user progress, onboard first-time users, and more.

ShoutOuts allow you to draw attention to important messages — Whether it’s an announcement on your site or what not, ShoutOuts give you the ability to promote new services or features, inform users of changes, encourage them to start a Walk-Thru, or announce maintenance or downtimes.

Launchers help your users get unstuck at any confusing point — Launchers are buttons that can be placed anywhere on your page to access important resources or websites. They can also give your users the option to start an App (like a Walk-Thru from a FAQ page) or complete a Survey.

The WalkMe Player keeps all your WalkMe Apps in one central place, and in a non-intrusive tab on the side of your screen.

The WalkMe Editor allows you to create, edit and manage all your WalkMe Apps with no prior technical knowledge required.

WalkMe Analytics measures in real-time how your users experience the WalkMe Apps, so you can understand their needs much better.

Overview of WalkMe Features

  • WalkMe Player
  • WalkMe Editor
  • WalkMe Analytics (Goals & Search History)
  • Walk-Thrus
  • Onboarding
  • ShoutOuts
  • Launchers
  • Shuttles
  • Resources
  • Permalink
  • Surveys
  • Help and Search Integration (Search, Chat, and Desk Integration)
  • Segmentation Center
  • Autoplay
  • Multi-Language Support
  • Automatic Triggers
  • Highlight and Spotlight
  • Design Customization
  • Automatically Adapt to Interface Changes
  • Screen Size Optimization
  • Browser Support
  • User Management
  • SaaS or Self-Hosted Walk-Thrus
  • Security

WalkMe Position In Our Categories

Position of WalkMe in our main categories:

10

WalkMe is one of the top 10 Customer Experience Management Software products

10

WalkMe is one of the top 10
Customer Experience Management Software products


If you are considering WalkMe it might also be beneficial to examine other subcategories of Best Customer Experience Management Software collected in our database of B2B software reviews.

Since each organization has unique business requirements, it is prudent for them to abstain from searching for a one-size-fits-all faultless software system. Needless to say, it would be pointless to try to find such an app even among popular software platforms. The intelligent thing to do would be to jot down the various essential factors that require consideration such as key features, finances, skill levels of employees, company size etc. Then, you should do your homework thoroughly. Read some WalkMe reviews and investigate each of the other apps in your shortlist in detail. Such in-depth research can make sure you reject ill-fitting systems and choose the system that provides all the features you require for business success.

How Much Does WalkMe Cost?

WalkMe Pricing Plans:

WalkMe offers two enterprise pricing plans: an unlimited free plan with access to basic functions, and the advanced custom plan, priced on a per-quote basis. Please contact the vendor directly to get a quote for your company.

Free Plan (for an unlimited time)

  • 3 Walk-Thrus
  • Up to 5 Steps Per Walk-Thru
  • 300 Assists Per Month
  • Basic Online Support

Custom Plan

To get a custom quote for your company, please contact WalkMe directly.

  • Unlimited Walk-Thru
  • Unlimited Steps Per Walk-Thru
  • Unlimited Assists
  • Multiple Support Options
  • Multiple Domains
  • Full Help Desk Integration
  • Design Flexibility
  • Full Interface Control
  • Advanced API Support
  • Multi-language
  • Self-Hosting Option
  • Analytics
  • SSL Support
  • Segmentation
  • Actively Engage Users
  • Accelerate Proficiency

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and WalkMe reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with WalkMe. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

7

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Free
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are WalkMe pricing details?

WalkMe Pricing Plans:

WalkMe offers two enterprise pricing plans: an unlimited free plan with access to basic functions, and the advanced custom plan, priced on a per-quote basis. Please contact the vendor directly to get a quote for your company.

Free Plan (for an unlimited time)

  • 3 Walk-Thrus
  • Up to 5 Steps Per Walk-Thru
  • 300 Assists Per Month
  • Basic Online Support

Custom Plan

To get a custom quote for your company, please contact WalkMe directly.

  • Unlimited Walk-Thru
  • Unlimited Steps Per Walk-Thru
  • Unlimited Assists
  • Multiple Support Options
  • Multiple Domains
  • Full Help Desk Integration
  • Design Flexibility
  • Full Interface Control
  • Advanced API Support
  • Multi-language
  • Self-Hosting Option
  • Analytics
  • SSL Support
  • Segmentation
  • Actively Engage Users
  • Accelerate Proficiency

What integrations are available for WalkMe?

WalkMe integrates with the following business systems and applications:

  • Google
  • Bing
  • Desk
  • Zendesk
  • Toonimo
  • Salesforce

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