WalkMe Review
What is WalkMe?
WalkMe is a cloud-based, enterprise-class guidance and engagement platform that radically simplifies the online user experience. It achieves this goal by using tools like pop-up balloons, notification bars and call to action buttons to “walk users through” every step of any process (hence the name “walk me”) until completion. It makes the customer’s experience seem effortless and more efficient, engaging and focused — whether they’re using a website or a piece of software.
Aside from guiding users, WalkMe also drives them to action by highlighting new features and recommending relevant, high-value offerings. It can also anticipate user needs and provide them with the exact kind of help they need, when and where they need it.
Show MoreOverview of WalkMe Benefits
Walk-Thrus make even the most complex site easy to navigate — Walk-Thrus are a series of clear, step-by-step instructions in the form of interactive tip-balloons that show up on screen. They can be used to train new users, walk them through support queries, or promote new features.
Onboarding conveys a sharp first impression to your first-time visitors — Onboarding enables you to display an organized task checklist for your users so they know which processes to complete first. Checklists can be used to introduce new features, track user progress, onboard first-time users, and more.
ShoutOuts allow you to draw attention to important messages — Whether it’s an announcement on your site or what not, ShoutOuts give you the ability to promote new services or features, inform users of changes, encourage them to start a Walk-Thru, or announce maintenance or downtimes.
Launchers help your users get unstuck at any confusing point — Launchers are buttons that can be placed anywhere on your page to access important resources or websites. They can also give your users the option to start an App (like a Walk-Thru from a FAQ page) or complete a Survey.
The WalkMe Player keeps all your WalkMe Apps in one central place, and in a non-intrusive tab on the side of your screen.
The WalkMe Editor allows you to create, edit and manage all your WalkMe Apps with no prior technical knowledge required.
WalkMe Analytics measures in real-time how your users experience the WalkMe Apps, so you can understand their needs much better.
Show MoreOverview of WalkMe Features
- WalkMe Player
- WalkMe Editor
- WalkMe Analytics (Goals & Search History)
- Walk-Thrus
- Onboarding
- ShoutOuts
- Launchers
- Shuttles
- Resources
- Permalink
- Surveys
- Help and Search Integration (Search, Chat, and Desk Integration)
- Segmentation Center
- Autoplay
- Multi-Language Support
- Automatic Triggers
- Highlight and Spotlight
- Design Customization
- Automatically Adapt to Interface Changes
- Screen Size Optimization
- Browser Support
- User Management
- SaaS or Self-Hosted Walk-Thrus
- Security
WalkMe Position In Our Categories
Since companies have special business demands, it is only rational that they steer clear of adopting a one-size-fits-all, ”best” software. Nonetheless, it is hard to try to pinpoint such application even among sought-after software products. The best step to undertake can be to write the different critical functions which merit consideration like major features, budget, skill capability of staff, organizational size, etc. Thereafter, you should follow through your product research systematically. Browse over some WalkMe evaluations and look over the other software solutions in your list more closely. Such detailed research makes sure you stay away from ill-fitting software solutions and buy the system which meets all the benefits your company requires.
Position of WalkMe in our main categories:
TOP
20
WalkMe is one of the top 20 Customer Experience Management Software products
If you are interested in WalkMe it could also be beneficial to examine other subcategories of Customer Experience Management Software collected in our database of B2B software reviews.
There are trendy and widely used applications in each software group. But are they automatically the best fit for your organization’s specific requirements? A trendy software solution may have thousands of customers, but does it offer what you require? For this reason, do not blindly invest in popular systems. Read at least a few WalkMe Customer Experience Management Software reviews and mull over the aspects that you want in the software such as the cost, main functionality, available integrations etc. Then, choose a few systems that fit your needs. Try out the free trials of these platforms, read online comments, get explanations from the seller, and do your investigation thoroughly. This profound research is sure to aid you select the finest software application for your company’s specific requirements.
How Much Does WalkMe Cost?
WalkMe Pricing Plans:
Free Trial
Free Plan
Free
Custom Plan
Contact vendor
What are WalkMe pricing details?
WalkMe Pricing Plans:
Free Trial
Free Plan
Free
Custom Plan
Contact vendor
WalkMe offers two enterprise pricing plans: an unlimited free plan with access to basic functions, and the advanced custom plan, priced on a per-quote basis. Please contact the vendor directly to get a quote for your company.
Free Plan (for an unlimited time)
- 3 Walk-Thrus
- Up to 5 Steps Per Walk-Thru
- 300 Assists Per Month
- Basic Online Support
Custom Plan
To get a custom quote for your company, please contact WalkMe directly.
- Unlimited Walk-Thru
- Unlimited Steps Per Walk-Thru
- Unlimited Assists
- Multiple Support Options
- Multiple Domains
- Full Help Desk Integration
- Design Flexibility
- Full Interface Control
- Advanced API Support
- Multi-language
- Self-Hosting Option
- Analytics
- SSL Support
- Segmentation
- Actively Engage Users
- Accelerate Proficiency
User Satisfaction
Positive Social Media Mentions
7
Negative Social Media Mentions
0
We are aware that when you decide to buy a Customer Experience Management Software it’s crucial not only to find out how professionals rank it in their reviews, but also to discover if the actual people and enterprises that use these solutions are genuinely satisfied with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and WalkMe reviews across a broad range of social media sites. The data is then featured in a simple to digest way revealing how many people had positive and negative experience with WalkMe. With that information available you should be prepared to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for WalkMe?
WalkMe integrates with the following business systems and applications:
- Bing
- Desk
- Zendesk
- Toonimo
- Salesforce
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