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Messagepoint REVIEW

Communications Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 7.6

What is Messagepoint?

Messagepoint is a top-ranking customer communications management solution built in order for companies, businesses, and professionals to easily handle the contents they need to deliver to their customers as they keep in touch with them. This solution has been solving the communication issues and challenges face by organizations and people from various industries which include healthcare, insurance, credit card, financial services, and service providers. Messagepoint enables users to implement an effective way to communicate with customers by simplifying communications content composition, testing, approval, and distribution.

Messagepoint moves customer communications management to the cloud. Users can rapidly and securely manage communications contents in the cloud without asking support and intervention from their IT department or team. They also no longer have to use spreadsheets to generate and organize the contents they need for interacting with customers. The customer communications solution is built with core features such as the ability input and modify communications contents using a cloud-based editor, set rules to come up with targeted contents, make sure that contents have the correct formatting, review and approve changes made to contents, automatically synchronize and update contents across channels and systems, and access reports to check if the right contents are delivered to the right customers at the right time.

Overview of Messagepoint Benefits

Moves Customer Communications Management To The Cloud

Messagepoint was created with one goal in mind, and that is to help organizations and professionals ensure that they are able to create and deliver the right contents to the right customers at the right time. The solution is a web-based tool, so this means communication content creation, testing, approval, and delivery are all done in the cloud without demanding support and intervention from the IT department or team. Because Messagepoint moves communications content management tasks to the cloud, users no longer have to create complex spreadsheets just to generate, organize, and handle the communication contents they need.

Easily Create And Edit Communications Contents Using A Web-Based Editor

The customer communications management solution has core features that users can take advantage of so they can communicate with their customers more effectively, and at the same time, generate more revenues. One of those features is a simple and easy-to-use web-based editor which they can use to easily and quickly generate and modify communications contents. In addition, the web-based editor permits them to select styles that match their own brand.

Set Rules To Ensure To Deliver The Right Contents To The Right Customers At The Right Time

As mentioned earlier, Messagepoint eliminates the need to ask support and intervention from the IT department or team. In other words, users can create and manage communications contents even if they only have limited technical knowledge and skills. The solution enables them to set rules using plain language rather than technical language. By creating rules, they will be able to generate targeted contents that are sent out to the right people at the right time.

Handle Contents For Different  Customer Segments

Messagepoint also allows users to set up groups of customers that share similar attributes, personalities, and behaviors. This is commonly known as customer segmentation. Once they are done segmenting their customers, they can consolidate all the customer segments they set up including the contents they need to deliver to each segment in a single template. This simplifies communications content creation and management for users who are dealing with various types of customers.

Test Communications Contents Before They Reach Production

Another core feature included in Messagepoint is the capability to test communications contents. With this feature, users will be able to verify if their communication contents have the correct formatting, allowing them to see how the contents will be shown to customers ahead of time. Users can also check if the communications content are routed to the right customers before they reach the production environment.

Automated And Configurable Approval Workflow

Messagepoint makes it possible for users to pass all content changes to an approval workflow which is automated and configurable. This is to ensure that changes made to communications contents are reviewed and approved first before they are handed over to production.

Makes Communication Content Sharing A Breeze

Sharing communications contents using Messagepoint is a breeze. Users can distribute contents to various systems and channels. What’s great about this is that if they want to modify the contents they shared, they will be able to do that in one place. Thus, they no longer have to move from one channel or system to another to make changes to contents. All they need to do is edit the contents from a  central location, and then the changes are automatically updated across all channels, systems, and communications where the contents are found.

Tracking And Reporting Feature

Messagepoint provides a tracking and reporting feature that aids users in finding out if the communications content they created and delivered were received by the right customers. The solution gives them all the information and reports they need for verifying that the right contents were successfully delivered to the right customers.

Smartly Organize, Maintain, And Re-Use Contents

The customer communications management solution comes with a component tool called Messagepoint Rationalizer which can be utilized for forming and implementing effective communication strategies and minimizing the volume of communications users need to handle. This tool allows users to perform communications inventory in which they will be able to classify and organize contents from large volumes of communications in a detailed catalog. Then, Messagepoint Rationalizer enables them to query the communications content found in the catalog so they can identify patterns and attributes and pinpoint the specific contents they need to maintain, re-use, and share.

Overview of Messagepoint Features

  • Manage Customer Communications Contents in the Cloud
  • Removes Dependency on Spreadsheets and IT
  • Generate and Edit Content Using A Simple and Easy-To-Use Web-Based Editor
  • Create Targeting Rules
  • Easily Handle Contents for Different Customer Segments
  • Test Contents Before They Get into Production
  • Automated and Configurable Approval Workflow
  • Share Content Across Communications, Systems, and Channels
  • Tracking and Reporting Feature
  • Intelligent Content Organization, Maintenance, and Re-Use
  • Reduce Large Volumes of Communications
  • Discover the Contents You Really Need

Messagepoint Position In Our Categories

Position of Messagepoint in our main categories:

200

Messagepoint is one of the top 200 Communications Softwareproducts

200

Messagepoint is one of the 200
Communications Software products


If you are considering Messagepoint it may also be sensible to investigate other subcategories of Best Communications Software collected in our database of SaaS software reviews.VoIP Software, Web Conferencing Software, Video Conferencing Software

There are popular and widely used systems in each software category. But are they automatically the best fit for your organization’s special requirements? A market-leading software application may have thousands of customers, but does it present what you need? For this reason, do not blindly invest in popular systems. Read at least a few Messagepoint reviews and mull over the elements that you want in the software such as the fees, main features, available integrations etc. Then, shortlist a few apps that fit your needs. Check out the free trials of these platforms, read online reviews, get explanations from the vendor, and do your investigation systematically. This in-depth research is certain to help you choose the best software solution for your company’s special requirements.

How Much Does Messagepoint Cost?

Messagepoint Pricing Plans:
Free trial
Department Subscription Plan
Contact vendor
Enterprise Subscription Plan
Contact vendor
Global Subscription Plan
Contact vendor

Messagepoint offers three paid plans which you can avail through subscription. Here are the details:

Department Plan – By quote

  • This plan is used by a specific LOB (lines of businesses), business unit, or department that is operating within a designated territory such as United States, Canada, Latin America, EMEA, and Asia-Pacific.

Enterprise Plan – By quote

  • This plan is created for organizations that have multiple LOBs operating within a designated territory such as  United States, Canada, Latin America, EMEA, and Asia-Pacific.

Global Plan – By quote

  • Global Plan aims to serve the communications needs of multiple LOBs that are operating under the same organization across multiple designated territories.

User Satisfaction

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Messagepoint reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Messagepoint. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

16

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Messagepoint pricing details?

Messagepoint Pricing Plans:
Free trial
Department Subscription Plan
Contact vendor
Enterprise Subscription Plan
Contact vendor
Global Subscription Plan
Contact vendor

Messagepoint offers three paid plans which you can avail through subscription. Here are the details:

Department Plan – By quote

  • This plan is used by a specific LOB (lines of businesses), business unit, or department that is operating within a designated territory such as United States, Canada, Latin America, EMEA, and Asia-Pacific.

Enterprise Plan – By quote

  • This plan is created for organizations that have multiple LOBs operating within a designated territory such as  United States, Canada, Latin America, EMEA, and Asia-Pacific.

Global Plan – By quote

  • Global Plan aims to serve the communications needs of multiple LOBs that are operating under the same organization across multiple designated territories.

What integrations are available for Messagepoint?

Messagepoint integrates with the composition and communications delivery systems and tools that you are currently using.

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