MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Price

$24

Logo of Mojo Helpdesk
Ask Vendor A QuestionFind A Better App
Logo of Mojo Helpdesk

Mojo Helpdesk REVIEW

Help Desk Software

No user reviews
USER SATISFACTION N/A
OUR SCORE 8.3

What is Mojo Helpdesk?

Mojo Helpdesk is a hosted ticket tracking/on-demand help desk service that allows companies and businesses to centralize, assign and monitor user tech and customer requests, as well as internal tasks within the organization. With this service, users and customers can quickly submit their requests through email into a help desk or just directly using a web interface.

Mojo Helpdesk is a perfect application for customer support and internal task tracking where requests, whether they are internal or external, are centralized and assorted into a user-friendly web interface and then quickly assigned to helpdesk team agents for processing. All helpdesk messages that are sent to users and customers are recorded in a discussion-like thread.

Use Mojo Helpdesk to monitor customer and tech support requests, manage internal tasks, or for anything that must not fall through the cracks. Mojo monitors requests until they get done.

Overview of Mojo Helpdesk Benefits

A simple helpdesk app with a “Google-like” interface, Mojo Helpdesk is a customer and internal support helpdesk that is fully integrated with Google Apps. One single-sign on from your Google Apps account and you can quickly use the app.

Your internal and external communication gets streamlined and automated with this helpdesk application that lets you centralize, track, and assign user requests.

Customer requests, or even internal requests from within your organizations, can now be seen and tracked in a single view. You can easily create tickets for the requests either through email or web. Managing tickets will be more comfortable and easier as you do it right from your inbox using the application’s clever email integration.

With Mojo Helpdesk, you can keep your computer’s clutter to a minimum. It stores and organizes ticket histories for you. You will never lose track of another request again. The application’s text-based search tool will help you look for everything you need.

Ticket forms are easily customized depending on your business needs. Add as many fields as you want.

It also lets you use your own domain for the helpdesk. Mojo Helpdesk also has built-in customer satisfaction ratings to let you track user satisfaction as well as response times.

Overview of Mojo Helpdesk Features

  • Customizable Ticket Forms
  • API Access
  • Built-in Performance Tracking
  • SSL 256-bit Data Encryption
  • Use your own Custom Domain
  • Time Saving Automations
  • Integration with Google Apps
  • Full Email Integration
  • Built In Reports
  • Importing and Exporting Enabled
  • Web-based Customer Portal
  • Incorporate SLA Targets
  • It’s an web based application, so no need to install any other software to use Mojo Helpdesk
  • Easy ticket creation from web or email
  • Automatic case routing base on ticket category
  • Customer satisfaction ratings
  • Ticket centralization and management
  • Web-based customer portal for users
  • Easy assignment of requests to your staff
  • Real-time reporting
  • Automations
  • Service levels
  • Powerful search
  • Single Sign up
  • API integration with SOAP and XML
  • Help desk activity reporting
  • Written in Ruby on Rails and Ajax
  • Linux, Mysql and Apache supported Backend
  • Better tracking of customer satisfaction
  • Better monitoring of time spent on tickets
  • Easy data import and export

Mojo Helpdesk Position In Our Categories

Position of Mojo Helpdesk in our main categories:

50

Mojo Helpdesk is one of the top 50 Help Desk Softwareproducts

50

Mojo Helpdesk is one of the 50
Help Desk Software products


If you are interested in Mojo Helpdesk it may also be beneficial to analyze other subcategories of Best Help Desk Software gathered in our database of B2B software reviews.Industry-Specific Help Desk Software, Service Desk Software

Each organization has different requirements and requires an application that can be personalized for their size, kind of workers and buyers, and the specific industry they are in. For these reasons, no platform can offer perfect functionality off-the-shelf. When you search a software app, first be sure what you need it for. Read some Mojo Helpdesk reviews and ask yourself do you want basic tools or do you want advanced tools? Are there any industry-specific tools that you are searching for? Obtain the answers to these queries to assist your search. There are multiple elements that you need to mull over and these include your finances, particular business wants, your organization size, integration requirements etc. Take your time, try out a few free trials, and finally select the app that provides all that you want to boost your firm efficiency and productivity.

How Much Does Mojo Helpdesk Cost?

Mojo Helpdesk Pricing Plans:
Free trial
Plus
$24/month
Business
$49/month
Enterprise
$99/month
Enterprise Plus
$149/month

Mojo Helpdesk offers a free trial plan for 30 days. You do not need a credit card for the trial version. It currently has four plans:

Plus: $24/month

  • As low as $2 per agent/month
  • Agents: 15
  • Unlimited tickets
  • Automation: 5
  • Daily API Limit: 5000
  • File Uploads: 500 MB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 3

Business: $49/month

  • Unlimited agents
  • Unlimited tickets
  • Automation: 10
  • Daily API Limit:  10000
  • File Uploads: 3 GB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 6
  • Secure 256-bit SSL Encryption

Enterprise: $99/month

  • The most popular plan
  • Unlimited agents
  • Unlimited tickets
  • Automation: 20
  • Daily API Limit: 20000
  • File Uploads: 100 GB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 11
  • Secure 256-bit SSL Encryption
  • Custom Branding
  • Time Tracking
  • Purchase Order & Paper Invoice
  • Unlimited Phone Support

Enterprise Plus: $149/month

  • The most popular plan
  • Automations: 50
  • Daily API Limit: 35000
  • File Uploads: 1 TB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 99
  • Secure 256-bit SSL Encryption
  • Custom Branding
  • Time Tracking
  • Purchase Order & Paper Invoice
  • Unlimited Phone Support

 

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Mojo Helpdesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Mojo Helpdesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

0

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
Language Support
  • English
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What are Mojo Helpdesk pricing details?

Mojo Helpdesk Pricing Plans:
Free trial
Plus
$24/month
Business
$49/month
Enterprise
$99/month
Enterprise Plus
$149/month

Mojo Helpdesk offers a free trial plan for 30 days. You do not need a credit card for the trial version. It currently has four plans:

Plus: $24/month

  • As low as $2 per agent/month
  • Agents: 15
  • Unlimited tickets
  • Automation: 5
  • Daily API Limit: 5000
  • File Uploads: 500 MB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 3

Business: $49/month

  • Unlimited agents
  • Unlimited tickets
  • Automation: 10
  • Daily API Limit:  10000
  • File Uploads: 3 GB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 6
  • Secure 256-bit SSL Encryption

Enterprise: $99/month

  • The most popular plan
  • Unlimited agents
  • Unlimited tickets
  • Automation: 20
  • Daily API Limit: 20000
  • File Uploads: 100 GB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 11
  • Secure 256-bit SSL Encryption
  • Custom Branding
  • Time Tracking
  • Purchase Order & Paper Invoice
  • Unlimited Phone Support

Enterprise Plus: $149/month

  • The most popular plan
  • Automations: 50
  • Daily API Limit: 35000
  • File Uploads: 1 TB
  • Email Notifications
  • User Satisfaction Ratings
  • Service Levels Agreements
  • Email Integration
  • Multiple Ticket Forms: 99
  • Secure 256-bit SSL Encryption
  • Custom Branding
  • Time Tracking
  • Purchase Order & Paper Invoice
  • Unlimited Phone Support

 

What integrations are available for Mojo Helpdesk?

  • Google Apps
  • Mojo Helpdesk API

User reviews


No reviews yet

0
0
0
0
0

Average Rating:

Write your own review of this product

Add a review

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified

Share
Tweet
Share