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Kapdesk REVIEW

Help Desk Software

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What is Kapdesk?

Kapdesk is a customer service application that simplifies the way businesses deliver high quality customer support to their clients. The software is very straightforward and intuitive and can be implemented almost immediately. Kapdesk enables users to have access to multiple customer touch points, get the bigger picture and derive actionable insights through cutting edge analytics via reports, graphs, and ticket analysis to name a few.

Kapdesk offers businesses with multi-channel support capabilities, allowing them to get in touch with their clients through a variety of support options. The list includes email, phone, live chat, and social media channels. As customer service is simplified, businesses are able to provide positive customer experiences, thus boosting customer confidence and loyalty and eventually business revenue.

Overview of Kapdesk Benefits

Customer support is an essential area for any business venture. Thus it is essential for businesses to have a reliable customer support platform to enable them to deliver top class support services to their clients when they need it. With Kapdesk, businesses have a reliable, easy to set up, and implement multiple channel support software that lets them provide high quality customer service to their clients.

Kapdesk comes with a simple design interface that makes customer service management a breeze. The user interface is user-friendly, allowing users to immediately go live after getting familiar with the system. The software offers popular support channels so that businesses can offer their clients the best way to request and receive support – email, phone, live chat, and social media.

With the email support channel, Kapdesk gives a unique mailer ID for customer email support and instantaneously transforms email requests into tickets. All emails pertaining to a specific issues are easily viewable since they are automatically threaded.

Many customers prefer to speak to customer service agents and Kapdesk ensures that your business is built to handle phone calls. With the Kapdesk system, calls can be easily integrated by setting up a cloud-based telephonic number. All calls are recorded and easily tracked, enabling agents to follow up or dig more information if and when needed. From the employer’s perspective, you can measure agent productivity through the real time recording feature.

Live chat support provides businesses with a more real time support channel. Kapdesk lets you integrate a live chat box on your website, email, online forms, – anywhere you want. With the live chat option, you can instantly engage and be proactive with your customers in real time. Efficient customer support through live chat often leads to increased conversion rates.

Kapdesk knows the value of social media in the success of any business platform. The software is designed to help customer support agents engage customers looking for support by fetching conversations from social media networks such as Facebook and Twitter and redirect them to the Kapdesk inbox.

Overview of Kapdesk Features

  • Multi Channel Support
  • Ticketing
  • Team Inbox
  • Automated Responses
  • Escalation Matrix
  • Reports and Analytics
  • Self Service Portal
  • Feedback and Survey

What Problems Will Kapdesk Solve?

Kapdesk Customer Service Software’s Live Chat can be easily integrated with your website so that customers can interact with your customer support agents.

Awards & Quality Certificates


Kapdesk Position In Our Categories

Position of Kapdesk in our main categories:


Kapdesk is one of the top 200 CRM Softwareproducts


Kapdesk is one of the 200 Customer Support Softwareproducts


Kapdesk is one of the top 100 Help Desk Softwareproducts


Kapdesk is one of the 200
CRM Software products


Kapdesk is one of the 200
Customer Support Software products


Kapdesk is one of the 100
Help Desk Software products

Kapdesk is also listed in the following subcategories:

Customer Service Software#26
Customer Service Software#26

It's crucial to realize that virtually no app in the CRM Software category will be a perfect solution able to match all the requirements of different company types, sizes and industries. It may be a good idea to read a few Kapdesk reviews first as specific services can perform well only in a very narrow group of applications or be designed with a very specific type of industry in mind. Others may work with a goal of being simple and intuitive and as a result lack complex features needed by more experienced users. You can also find apps that support a broad group of customers and give you a complex feature base, however that frequently comes at a more significant price of such a solution. Make sure you're aware of your requirements so that you buy a solution that provides all the features you search for.

How Much Does Kapdesk Cost?

Kapdesk Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Kapdesk offers quote-based enterprise pricing. Contact them now to request for more pricing information and other product details.

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Kapdesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Kapdesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Cloud Hosted

What Support Does This Vendor Offer?


What are Kapdesk pricing details?

Kapdesk Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Kapdesk offers quote-based enterprise pricing. Contact them now to request for more pricing information and other product details.

What integrations are available for Kapdesk?

Kapdesk is designed to integrate with a wide range of popular CRM systems.

User reviews

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