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NetHelpDesk REVIEW

Help Desk Software

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What is NetHelpDesk?

NetHelpDesk is a very robust ITIL aligned help desk system that comes with an extensive feature set. This help desk platform combines all facets of help desk operations, including ticket tracking and customer relationship management as well as stock control and self-service. Users also get limitless endless reporting capabilities along the way.

Operating from the United Kingdom, NetHelpDesk creates and delivers support for help desk software that can installed on your company’s servers (on-premise) or hosted in the cloud. Equipped with the best practices of ITIL, NetHelpDesk is now the help desk software of choice for hundreds of companies and organizations upon in over 40 countries, providing them a help desk platform, not only for IT teams but for use across multiple departments.

Overview of NetHelpDesk Benefits

NetHelpDesk is a powerful help desk solution that caters to the varying needs and support requirements of many enterprises and organizations across a range of industries. NetHelpDesk combines ticket management capabilities with a fully functional CRM suite. What you get is a unified support system that integrates multiple business applications, enabling companies to implement it multiple departments. With NetHelpDesk, you have a solution that turns your complicated support environment into a well-oiled, productive, and efficient system.

NetHelpDesk addresses common support issues many companies and organizations are faced with. The system speeds up your response time to all your customer queries, routing customer communications (emails, calls, texts, and social media) to the right departments and agents while keeping all the information intact. Regardless of your company type or the industry where your enterprise operates, NetHelpDesk ensures that support requests are handled effectively and productively by the most qualified individuals and responses are delivered timely to customers via the communication channels they prefer.

With NetHelpDesk, support team leaders can easily prioritize and delegate tasks automatically to their agents. This enables agents to work on support requests and deliver appropriate and timely support to their customers, greatly contributing to the latter’s positive experience and satisfaction.

Overview of NetHelpDesk Features

  • ITSM Service Desk
  • MSPS
  • Education Sector-Ready
  • Print Management
  • Multiple Channels
  • Multiple Departments
  • Multiple Applications
  • Service Catalogue
  • Self Service Password Reset Tool
  • Live Chat

Awards & Quality Certificates

NetHelpDesk Position In Our Categories

Position of NetHelpDesk in our main categories:


NetHelpDesk is one of the top 100 Help Desk Software products


NetHelpDesk is one of the 100
Help Desk Software products

If you are interested in NetHelpDesk it may also be a good idea to analyze other subcategories of Best Help Desk Software collected in our base of B2B software reviews.Industry-Specific Help Desk Software, Service Desk Software

Each organization has different needs and needs an application that can be customized for their size, kind of staff members and buyers, and the particular industry they are in. For these reasons, no system can offer perfect functionality out-of-the-box. When you search a software product, first be sure what you need it for. Read some NetHelpDesk reviews and ask yourself do you want basic functionality or do you need sophisticated functionality? Are there any industry-specific features that you are looking for? Obtain the answers to these queries to help your search. There are multiple elements that you need to consider and these include your budget, particular business needs, your company size, integration requirements etc. Take your time, try out a few free trials, and finally zero in on the platform that provides all that you want to boost your firm competence and productivity.

How Much Does NetHelpDesk Cost?

NetHelpDesk Pricing Plans:

NetHelpDesk offers flexible pricing packages with varying rates that are heavily based on the number of users.

  • Monthly – starts with 5 agents at £44/agent/month or £37/agent/month (annual billing)
  • Cloud – starts with 5 agents at £57/agent/month or £48/agent/month (annual billing)
  • Outright – £3,055 (Exclusive of annual 25% maintenance charge)

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and NetHelpDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with NetHelpDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
  • One-time payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?


What are NetHelpDesk pricing details?

NetHelpDesk Pricing Plans:

NetHelpDesk offers flexible pricing packages with varying rates that are heavily based on the number of users.

  • Monthly – starts with 5 agents at £44/agent/month or £37/agent/month (annual billing)
  • Cloud – starts with 5 agents at £57/agent/month or £48/agent/month (annual billing)
  • Outright – £3,055 (Exclusive of annual 25% maintenance charge)

What integrations are available for NetHelpDesk?

No information available.

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