NetHelpDesk Review

Our score: 8.0 User satisfaction: 100%

What is NetHelpDesk?

NetHelpDesk is a very robust ITIL aligned help desk system that comes with an extensive feature set. This help desk platform combines all facets of help desk operations, including ticket tracking and customer relationship management as well as stock control and self-service. Users also get limitless endless reporting capabilities along the way.

Operating from the United Kingdom, NetHelpDesk creates and delivers support for help desk software that can installed on your company’s servers (on-premise) or hosted in the cloud. Equipped with the best practices of ITIL, NetHelpDesk is now the help desk software of choice for hundreds of companies and organizations upon in over 40 countries, providing them a help desk platform, not only for IT teams but for use across multiple departments.

Overview of NetHelpDesk Benefits

NetHelpDesk is a powerful help desk solution that caters to the varying needs and support requirements of many enterprises and organizations across a range of industries. NetHelpDesk combines ticket management capabilities with a fully functional CRM suite. What you get is a unified support system that integrates multiple business applications, enabling companies to implement it multiple departments. With NetHelpDesk, you have a solution that turns your complicated support environment into a well-oiled, productive, and efficient system.

NetHelpDesk addresses common support issues many companies and organizations are faced with. The system speeds up your response time to all your customer queries, routing customer communications (emails, calls, texts, and social media) to the right departments and agents while keeping all the information intact. Regardless of your company type or the industry where your enterprise operates, NetHelpDesk ensures that support requests are handled effectively and productively by the most qualified individuals and responses are delivered timely to customers via the communication channels they prefer.

With NetHelpDesk, support team leaders can easily prioritize and delegate tasks automatically to their agents. This enables agents to work on support requests and deliver appropriate and timely support to their customers, greatly contributing to the latter’s positive experience and satisfaction.

Overview of NetHelpDesk Features

  • ITSM Service Desk
  • MSPS
  • Education Sector-Ready
  • Print Management
  • Multiple Channels
  • Multiple Departments
  • Multiple Applications
  • Service Catalogue
  • Self Service Password Reset Tool
  • Live Chat

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

NetHelpDesk Position In Our Categories

Since companies have distinctive business needs, it is wise they abstain from purchasing a one-size-fits-all, “perfect” software solution. Having said that, it would be hard to try to pinpoint such a software solution even among recognizable software products.
The rational thing to do can be to narrow down the varied major aspects that entail scrutiny such as major features, budget, skill capability of staff, organizational size, etc. After which, you must perform your research thoroughly. Read some of these NetHelpDesk review articles and scrutinize the other applications in your shortlist in detail. Such detailed research guarantees you avoid mismatched applications and select the one that delivers all the benefits your business requires.

Position of NetHelpDesk in our main categories:

TOP 100

NetHelpDesk is one of the top 100 Help Desk Software products

If you are interested in NetHelpDesk it might also be beneficial to analyze other subcategories of Help Desk Software gathered in our database of SaaS software reviews.

Organizations have different wants and requirements and no software platform can be just right in such a scenario. It is pointless to try to find an ideal out-of-the-box software app that fulfills all your business wants. The intelligent thing to do would be to customize the solution for your special needs, staff member skill levels, finances, and other factors. For these reasons, do not hasten and subscribe to well-publicized popular solutions. Though these may be widely used, they may not be the best fit for your specific wants. Do your research, investigate each short-listed platform in detail, read a few NetHelpDesk Help Desk Software reviews, speak to the vendor for clarifications, and finally select the product that offers what you require.

How Much Does NetHelpDesk Cost?

NetHelpDesk Pricing Plans:

Free Trial







NetHelpDesk offers flexible pricing packages with varying rates that are heavily based on the number of users.

  • Monthly – starts with 5 agents at £44/agent/month or £37/agent/month (annual billing)
  • Cloud – starts with 5 agents at £57/agent/month or £48/agent/month (annual billing)
  • Outright – £3,055 (Exclusive of annual 25% maintenance charge)

User Satisfaction

Positive Social Media Mentions 15
Negative Social Media Mentions 0

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and NetHelpDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with NetHelpDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Web-based


  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Monthly payment
  • One-time payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are NetHelpDesk pricing details?

NetHelpDesk Pricing Plans:

Free Trial







NetHelpDesk offers flexible pricing packages with varying rates that are heavily based on the number of users.

  • Monthly – starts with 5 agents at £44/agent/month or £37/agent/month (annual billing)
  • Cloud – starts with 5 agents at £57/agent/month or £48/agent/month (annual billing)
  • Outright – £3,055 (Exclusive of annual 25% maintenance charge)

What integrations are available for NetHelpDesk?

No information available.


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Reviewed By Jenny Chang
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