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NetHelpDesk Review
What is NetHelpDesk?
NetHelpDesk is a very robust ITIL aligned help desk system that comes with an extensive feature set. This help desk platform combines all facets of help desk operations, including ticket tracking and customer relationship management as well as stock control and self-service. Users also get limitless endless reporting capabilities along the way.
Operating from the United Kingdom, NetHelpDesk creates and delivers support for help desk software that can installed on your company’s servers (on-premise) or hosted in the cloud. Equipped with the best practices of ITIL, NetHelpDesk is now the help desk software of choice for hundreds of companies and organizations upon in over 40 countries, providing them a help desk platform, not only for IT teams but for use across multiple departments.
Show MoreOverview of NetHelpDesk Benefits
NetHelpDesk is a powerful help desk solution that caters to the varying needs and support requirements of many enterprises and organizations across a range of industries. NetHelpDesk combines ticket management capabilities with a fully functional CRM suite. What you get is a unified support system that integrates multiple business applications, enabling companies to implement it multiple departments. With NetHelpDesk, you have a solution that turns your complicated support environment into a well-oiled, productive, and efficient system.
NetHelpDesk addresses common support issues many companies and organizations are faced with. The system speeds up your response time to all your customer queries, routing customer communications (emails, calls, texts, and social media) to the right departments and agents while keeping all the information intact. Regardless of your company type or the industry where your enterprise operates, NetHelpDesk ensures that support requests are handled effectively and productively by the most qualified individuals and responses are delivered timely to customers via the communication channels they prefer.
With NetHelpDesk, support team leaders can easily prioritize and delegate tasks automatically to their agents. This enables agents to work on support requests and deliver appropriate and timely support to their customers, greatly contributing to the latter’s positive experience and satisfaction.
Show MoreOverview of NetHelpDesk Features
- ITSM Service Desk
- MSPS
- Education Sector-Ready
- Print Management
- Multiple Channels
- Multiple Departments
- Multiple Applications
- Service Catalogue
- Self Service Password Reset Tool
- Live Chat
NetHelpDesk Position In Our Categories
Knowing that businesses have unique business-related demands, it is practical that they avoid settling on a one-size-fits-all, ideal software product. Having said that, it is almost impossible to try to find such a software solution even among branded software products. The best thing to do can be to narrow down the varied key factors that merit scrutiny including major features, pricing, technical skill competence of staff, organizational size, etc. After which, you should conduct the research thoroughly. Browse over these NetHelpDesk evaluations and scrutinize the other applications in your list in detail. Such all-encompassing research ensures you steer clear of unsuitable apps and buy the one that meets all the tools your business requires.
Position of NetHelpDesk in our main categories:
TOP
100
NetHelpDesk is one of the top 100 Help Desk Software products
If you are considering NetHelpDesk it may also be beneficial to check out other subcategories of Help Desk Software collected in our base of B2B software reviews.
Each organization has different requirements and requires a system that can be customized for their size, type of staff members and buyers, and the particular industry they are in. For these reasons, no system can proffer perfect functionality off-the-shelf. When you try to find a software product, first be sure what you require it for. Read some NetHelpDesk Help Desk Software reviews and ask yourself do you need basic functionality or do you want advanced tools? Are there any industry-specific tools that you are searching for? Obtain the answers to these queries to help your search. There are plenty of factors that you need to reflect on and these include your finances, specific business requirements, your company size, integration needs etc. Take your time, try out a few free trials, and finally select the platform that offers all that you want to enhance your company efficiency and productivity.
How Much Does NetHelpDesk Cost?
NetHelpDesk Pricing Plans:
Free Trial
Monthly
£44/agent/month
Cloud
£57/agent/month
Outright
£3,055
What are NetHelpDesk pricing details?
NetHelpDesk Pricing Plans:
Free Trial
Monthly
£44/agent/month
Cloud
£57/agent/month
Outright
£3,055
NetHelpDesk offers flexible pricing packages with varying rates that are heavily based on the number of users.
- Monthly – starts with 5 agents at £44/agent/month or £37/agent/month (annual billing)
- Cloud – starts with 5 agents at £57/agent/month or £48/agent/month (annual billing)
- Outright – £3,055 (Exclusive of annual 25% maintenance charge)
User Satisfaction
Positive Social Media Mentions
15
Negative Social Media Mentions
0
We are aware that when you choose to get a Help Desk Software it’s vital not only to see how experts score it in their reviews, but also to discover if the real people and companies that use these solutions are actually satisfied with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and NetHelpDesk reviews across a wide range of social media sites. The data is then presented in a simple to digest format revealing how many people had positive and negative experience with NetHelpDesk. With that information at hand you should be ready to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Monthly payment
- One-time payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for NetHelpDesk?
No information available.
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