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NetHelpDesk Review
What is NetHelpDesk?
NetHelpDesk is a very robust ITIL aligned help desk system that comes with an extensive feature set. This help desk platform combines all facets of help desk operations, including ticket tracking and customer relationship management as well as stock control and self-service. Users also get limitless endless reporting capabilities along the way.
Operating from the United Kingdom, NetHelpDesk creates and delivers support for help desk software that can installed on your company’s servers (on-premise) or hosted in the cloud. Equipped with the best practices of ITIL, NetHelpDesk is now the help desk software of choice for hundreds of companies and organizations upon in over 40 countries, providing them a help desk platform, not only for IT teams but for use across multiple departments.
Show MoreOverview of NetHelpDesk Benefits
NetHelpDesk is a powerful help desk solution that caters to the varying needs and support requirements of many enterprises and organizations across a range of industries. NetHelpDesk combines ticket management capabilities with a fully functional CRM suite. What you get is a unified support system that integrates multiple business applications, enabling companies to implement it multiple departments. With NetHelpDesk, you have a solution that turns your complicated support environment into a well-oiled, productive, and efficient system.
NetHelpDesk addresses common support issues many companies and organizations are faced with. The system speeds up your response time to all your customer queries, routing customer communications (emails, calls, texts, and social media) to the right departments and agents while keeping all the information intact. Regardless of your company type or the industry where your enterprise operates, NetHelpDesk ensures that support requests are handled effectively and productively by the most qualified individuals and responses are delivered timely to customers via the communication channels they prefer.
With NetHelpDesk, support team leaders can easily prioritize and delegate tasks automatically to their agents. This enables agents to work on support requests and deliver appropriate and timely support to their customers, greatly contributing to the latter’s positive experience and satisfaction.
Show MoreOverview of NetHelpDesk Features
- ITSM Service Desk
- MSPS
- Education Sector-Ready
- Print Management
- Multiple Channels
- Multiple Departments
- Multiple Applications
- Service Catalogue
- Self Service Password Reset Tool
- Live Chat
NetHelpDesk Position In Our Categories
Since businesses have special business-related requirements, it is only wise they abstain from purchasing a one-size-fits-all, ”best” software. Just the same, it would be futile to try to discover such a software solution even among branded software solutions. The practical step to do should be to make a list of the different critical functions that merit deliberation like key features, costing, skill levels of staff members, business size, etc. The second step is, you should perform the research through and through. Go over some of these NetHelpDesk review articles and scrutinize each of the software options in your list in detail. Such all-encompassing research ensures you take out poorly fit apps and buy the system that includes all the tools your company requires.
Position of NetHelpDesk in our main categories:
TOP
100
NetHelpDesk is one of the top 100 Help Desk Software products
If you are interested in NetHelpDesk it could also be a good idea to check out other subcategories of Help Desk Software gathered in our database of SaaS software reviews.
There are popular and widely used applications in each software group. But are they automatically the best fit for your company’s specific needs? A popular software application may have thousands of customers, but does it offer what you require? For this reason, do not blindly shell out for popular systems. Read at least a few NetHelpDesk Help Desk Software reviews and mull over the elements that you want in the software such as the price, main functionality, available integrations etc. Then, choose a few systems that fit your wants. Check out the free trials of these products, read online comments, get information from the vendor, and do your research meticulously. This in-depth research is sure to help you select the best software solution for your firm’s special needs.
How Much Does NetHelpDesk Cost?
NetHelpDesk Pricing Plans:
Free Trial
Monthly
£44/agent/month
Cloud
£57/agent/month
Outright
£3,055
What are NetHelpDesk pricing details?
NetHelpDesk Pricing Plans:
Free Trial
Monthly
£44/agent/month
Cloud
£57/agent/month
Outright
£3,055
NetHelpDesk offers flexible pricing packages with varying rates that are heavily based on the number of users.
- Monthly – starts with 5 agents at £44/agent/month or £37/agent/month (annual billing)
- Cloud – starts with 5 agents at £57/agent/month or £48/agent/month (annual billing)
- Outright – £3,055 (Exclusive of annual 25% maintenance charge)
User Satisfaction
Positive Social Media Mentions
15
Negative Social Media Mentions
0
We know that when you make a decision to buy a Help Desk Software it’s vital not only to find out how experts score it in their reviews, but also to check if the actual users and enterprises that use this software are actually content with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and NetHelpDesk reviews across a vast range of social media sites. The data is then featured in an easy to digest way indicating how many clients had positive and negative experience with NetHelpDesk. With that information at hand you should be prepared to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Monthly payment
- One-time payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for NetHelpDesk?
No information available.
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