NetHelpDesk Review

Our score: 8.0 User satisfaction: 100%

What is NetHelpDesk?

NetHelpDesk is a very robust ITIL aligned help desk system that comes with an extensive feature set. This help desk platform combines all facets of help desk operations, including ticket tracking and customer relationship management as well as stock control and self-service. Users also get limitless endless reporting capabilities along the way.

Operating from the United Kingdom, NetHelpDesk creates and delivers support for help desk software that can installed on your company’s servers (on-premise) or hosted in the cloud. Equipped with the best practices of ITIL, NetHelpDesk is now the help desk software of choice for hundreds of companies and organizations upon in over 40 countries, providing them a help desk platform, not only for IT teams but for use across multiple departments.

Overview of NetHelpDesk Benefits

NetHelpDesk is a powerful help desk solution that caters to the varying needs and support requirements of many enterprises and organizations across a range of industries. NetHelpDesk combines ticket management capabilities with a fully functional CRM suite. What you get is a unified support system that integrates multiple business applications, enabling companies to implement it multiple departments. With NetHelpDesk, you have a solution that turns your complicated support environment into a well-oiled, productive, and efficient system.

NetHelpDesk addresses common support issues many companies and organizations are faced with. The system speeds up your response time to all your customer queries, routing customer communications (emails, calls, texts, and social media) to the right departments and agents while keeping all the information intact. Regardless of your company type or the industry where your enterprise operates, NetHelpDesk ensures that support requests are handled effectively and productively by the most qualified individuals and responses are delivered timely to customers via the communication channels they prefer.

With NetHelpDesk, support team leaders can easily prioritize and delegate tasks automatically to their agents. This enables agents to work on support requests and deliver appropriate and timely support to their customers, greatly contributing to the latter’s positive experience and satisfaction.

Overview of NetHelpDesk Features

  • ITSM Service Desk
  • MSPS
  • Education Sector-Ready
  • Print Management
  • Multiple Channels
  • Multiple Departments
  • Multiple Applications
  • Service Catalogue
  • Self Service Password Reset Tool
  • Live Chat

NetHelpDesk Position In Our Categories

Because businesses have their own business-related wants, it is only practical they steer clear of getting an all-in-one, ideal business program. Be that as it may, it is almost impossible to try to discover such an app even among widely used software systems. The sensible step to do would be to jot down the various essential aspects which need investigation such as critical features, plans, skill aptitude of staff, organizational size, etc. Thereafter, you should do your product research fully. Browse through some NetHelpDesk review articles and scrutinize the other software products in your shortlist more closely. Such comprehensive research ensures you keep away from unfit applications and subscribe to the one which provides all the aspects your company requires.

Position of NetHelpDesk in our main categories:

TOP 100

NetHelpDesk is one of the top 100 Help Desk Software products

If you are considering NetHelpDesk it may also be a good idea to examine other subcategories of Help Desk Software gathered in our database of B2B software reviews.

It is important to realize that almost no app in the Help Desk Software category will be an ideal solution able to match all the goals of different company types, sizes and industries. It may be a good idea to read a few NetHelpDesk Help Desk Software reviews first as some solutions might perform well only in a very narrow set of applications or be prepared with a very specific industry in mind. Others can work with an intention of being easy and intuitive and therefore lack complex functions desired by more experienced users. You can also come across software that cater to a large group of users and provide a powerful feature base, however this usually comes at a higher price of such a solution. Ensure you're aware of your requirements so that you buy a software that offers exactly the features you look for.

How Much Does NetHelpDesk Cost?

NetHelpDesk Pricing Plans:

Free Trial







NetHelpDesk offers flexible pricing packages with varying rates that are heavily based on the number of users.

  • Monthly – starts with 5 agents at £44/agent/month or £37/agent/month (annual billing)
  • Cloud – starts with 5 agents at £57/agent/month or £48/agent/month (annual billing)
  • Outright – £3,055 (Exclusive of annual 25% maintenance charge)

User Satisfaction

Positive Social Media Mentions 15
Negative Social Media Mentions 0

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and NetHelpDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with NetHelpDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Web-based


  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Monthly payment
  • One-time payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are NetHelpDesk pricing details?

NetHelpDesk Pricing Plans:

Free Trial







NetHelpDesk offers flexible pricing packages with varying rates that are heavily based on the number of users.

  • Monthly – starts with 5 agents at £44/agent/month or £37/agent/month (annual billing)
  • Cloud – starts with 5 agents at £57/agent/month or £48/agent/month (annual billing)
  • Outright – £3,055 (Exclusive of annual 25% maintenance charge)

What integrations are available for NetHelpDesk?

No information available.


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Reviewed By Jenny Chang
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